Complaints

This profile includes complaints for MinuteClinic, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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MinuteClinic, L.L.C. has 710 locations, listed below.

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• 

  MinuteClinic, L.L.C.

  1 Cvs Dr Woonsocket, RI 02895-6146

• 

  CVS Pharmacy

  2601 S HOUGHTON Road TUCSON, AZ 85730-1525

• 

  MinuteClinic, L.L.C.

  3785 W INA Road TUCSON, AZ 85741-2247

• 

  CVS Pharmacy

  1900 W VALENCIA RD TUCSON, AZ 85746-6628

• 

  MinuteClinic, L.L.C.

  1212 S Greenfield Rd Mesa, AZ 85206-2792

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/172022, a visit was made to CVS Minute Clinic in **************. We have a **** First of ******** plan, and CVS billed BCBS-SC, triggering her labs to be sent to Quest instead of Labcorp which is the covered lab under our plan. They indicate they can not bill **** First as a provider in ** and they couldn't override lab choice that was generated in their system using an incorrect insurance provider. I am asking that they refund me the $507.71 lab fees that were incurred because of them not using the correct lab since they didn't bill **** First of ********.

  Customer Answer

  Date: 05/06/2023

  I have heard from the business in response to my complaint. She was going to look into further and call me back. She left me a number to call her directly as well. Since days passed, I called and person that answered didnt know who she was. She said that it wasnt her direct line. 

  Business Response

  Date: 05/24/2023

  Thank you for your letter concerning lab billing. I am pleased to report that this matter has been resolved between MinuteClinic and ********************

  Customer Answer

  Date: 06/02/2023

  I have not received my check yet from Quest. I had asked CVS not to close case and I guess she reached out to you anyway.  Can you please keep open until I receive my check?

   

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Georgia

   

   

  Customer Answer

  Date: 06/02/2023

  I have not received my check yet from Quest. I had asked CVS not to close case and I guess she reached out to you anyway.  Can you please keep open until I receive my check?

   

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Georgia

   

   

  Business Response

  Date: 06/07/2023

  Thank you for your letter concerning the patient.  MinuteClinic has reviewed the matter and determined the lab that processed the patients test had a billing issue.  MinuteClinic has notified the patient the lab has approved providing a refund directly to the patient.  Further inquiries should be directed to the lab, and therefore, MinuteClinic considers this matter closed.

  Customer Answer

  Date: 06/08/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Georgia

   

   

• Initial Complaint

  Date:04/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i hope this is right place. headquarters no wild goose chase i have gone everywhere one can go. i need COPY of covid shot from ** ***** and booster cant finis original i have called gone and written a letter to them nothing but run around there must be a copy of covid 19 shot booster please forward to right personi need copy ********************************* of all covid records no more wild ***********.

  Business Response

  Date: 05/01/2023

  Thank you for your letter concerning **********************************  I am pleased to report that this matter has been resolved between MinuteClinic and ********************** 

  Customer Answer

  Date: 05/01/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

   

  I called number they left today they said they cant help with the record i want this is why i filed complaint i cant get calls now am moving but nothing is resolved as everywhere i have been sent results in dead end. Customers say when its resolved not other way around i wrote letter called nothing so number they left has done nothing but more dead ends.
  
  FAQ
  
  Regards,

  *******

   

   

  Business Response

  Date: 05/16/2023

  Thank you for your letter concerning **********************************  MinuteClinic has reached out to Ms. **************;via telephone.  We have not received a response back from the patient.  Should the patient like to obtain requested information, please have the patient contact our records phone number at ************.  Therefore, MinuteClinic considers this matter closed.

• Initial Complaint

  Date:04/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited this minute clinic on Friday April 21, 2023 with complaints of ears clogged, throat sore, and nasal congestion. As well as facial pain and tenderness and body aches. I was argued with for about 29 minutes by the nurse practitioner *****, who insisted it was seasonal allergies which Ive never had in my life. She prescribed me allergy medication. I refused to believe this is allergies. I called back the next day stating Im feeling worse and would like antibiotics as I have dealt with this before in the past and know the symptoms. I was supposed to hear back in 24 hours, never did. Called again, only to be told they cant contact her. They put in another high priority request for her to call back again within ANOTHER 24 hours. ***** finally calls back and states that basically I never described any of these symptoms and wanted to say I came in for a Covid test only and essentially called me a liar. She then abruptly hung up on me. Not only is it unprofessional but unethical behavior. I feel as though she is performing malpractice. She proceeded to tell me I needed to come in to be seen again and pay a WHOLE OTHER BILL for the same problem I came in for 2 days ago.

  Business Response

  Date: 04/27/2023

  Thank you for your letter concerning ***************  I am pleased to report that this matter has been resolved between MinuteClinic and Ms.****** 

• Initial Complaint

  Date:04/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/5/2023, I made an appointment with CVS minute clinic in **********, **. for 5:40pm for ear wax removal. I didnt get seen until 7:50pm. The lady who checked in behind me was seen before me. When the nurse practitioner finally called me back to evaluate my ear, she didnt have the right equipment to help with the problem. Was in the office for 5 minutes my daughter asked the nurse practitioner since you didnt do anything could you not charge for visit. The nurse practitioner say she would reverse the charge so I wouldnt get charged. That visit at the minute clinic in **********, ** was a waste of time and the nurse practitioner was very rude to me.

  Business Response

  Date: 04/26/2023

  
  Thank you for your letter concerning a billing issue. I am pleased to report that this matter has been resolved between MinuteClinic and **************

• Initial Complaint

  Date:04/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/26/2022 went in for flu shot, nurse had issue with computer (they just switched to new system) said they accepted my insurance and told me when billed to just submit it to insurance and it would be covered. I have had numerous calls with the Minute Clinic billing and my provider, they each keep referring me back to the other. My provider is requesting Minute Clinic to fax over a pre-authorization which Minute Clinic states they don't do pre-authorizations. Minute Clinic is stating there is nothing they can do. I feel this is Minute Clinic FNP's fault and the billing should be written off if they are not willing to work with my provider. Frustrating that I have insurance and would not have gotten the shot at the Minute Clinic if I had known it would not be covered.

  Business Response

  Date: 04/18/2023

  Thank you for your letter concerning *********************. I am pleased to report that this matter has been resolved between MinuteClinic and ********************** 

  Customer Answer

  Date: 04/18/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************

• Initial Complaint

  Date:04/10/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 6, 2023, I visited the Minute Clinic on *****************************************************, for an earache. There was a sign that said that there was no charge for the first 200 patients, and I was told that I was within the first 200. The diagnosis for the earache was incorrect, and an antibiotic was prescribed by the nurse practitioner. When the earache continued, I visited my doctor at ****, and he said the diagnosis at Minute Clinic was incorrect and the antibiotic should not have been prescribed. I later received a bill from Minute Clinic for $33.88, the portion of the $139.00 bill that my insurance did not pay. I called the Minute Clinic billing department several times, and each time was told that they would get back to me. They never called back. My doctor charged $129.00 for a 30 minute visit, which my insurance paid 100%. The Minute Clinic charged $139.00 for a 5 minute visit with a nurse practitioner, and there is still a balance on the bill. This is far too much for the "service" provided. I feel bad that my secondary insurance paid for part of the Minute Clinic. I am asking that the remaining $33.88 balance be waived. The reference number for the minute clinic is: 1417581A1643 Thank you ************

  Business Response

  Date: 04/11/2023

  Thank you for your letter concerning the balance on your account. I am pleased to report that this matter has been resolved between MinuteClinic and Ms. ***

  Customer Answer

  Date: 04/12/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  **** Pan

• Initial Complaint

  Date:04/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited the Minute Clinic on 9/22/2022 and received a bill in January. I reached out to my insurance company and told that they (minute clinic) used the incorrect code and was supposed to use an HCPCS code. My insurance company has continued to contact Minute Clinic but they refuse to respond. My insurance company reached out a few weeks ago and they still refuse to respond. Instead they want to continue to harass me instead of resolving this correctly. I have attached an email from my health insurance company and the *** letter.

  Business Response

  Date: 04/12/2023

  Thank you for your letter concerning ***********************. I am pleased to report that this matter has been resolved between MinuteClinic and *************** 

• Initial Complaint

  Date:04/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made an appointment at Minute Clinic for an annual birth control shot. I was told by at least 3 providers that my current insurance would cover the fees for my visit. I brought my proof of Tricare card/ military ID. My husband who is in the service also came with me for this very reason to make sure I didnt have any problems. Minute Clinic failed to properly credit my insurance coverage, resulting in a bill being sent to me for the cost of $115.00. Again, this is after I had been told before the shot was administered that I was covered. The letter I received included 2 bills for 2 different services and it said that neither were within my coverage plan. I strongly feel that this is an error made on their end because even the nurse that gave me my shot had a VERY hard time looking up my coverage. It took about 30 mins for her (and another nurse that came to help her) to finally resolve this. As this was all happening, I was confused because I have never had this issue where a it took this long for a provider to simply verify my insurance. I again asked at this point if I was covered for todays visit, thinking it best to speak up then before she gave me the shot. She assured me I was and if I did receive a copay, it would only be around $5. I said okay and she gave me the shot. Not long after, I get a bill in the mail saying that my account is past due for the above balance. I contacted Tricare and they said that I am within their coverage and I should not owe anything for this visit. I went back to the Minute Clinic office to dispute the charges and they said an agent would be in contact with me. As of today I have not heard from anyone and I am now receiving collection letters in the mail. After seeing all the other reviews on here similar to mine, I wish I thought twice before going here.

  Business Response

  Date: 04/12/2023

  Thank you for your letter concerning ***********************. MinuteClinic has made several attempts to reach *********************** via telephone. MinuteClinic has also sent *********************** a letter advising them to contact us should they like to resolve this matter.  Please have *********************** contact ***********************, Patient Support Senior Coordinator at ************** to discuss further.
  
  

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled a virtual appointment with the cvs minute clinic 4/1/23. I had concerns about a cough and wanted to get that addressed. I had previous good experiences before but this one was downright awful. I looked up the phone number *************** and a nurse practitioner from ************************ called and was on the phone with me for ONE MINUTE. After waiting for 10 minutes. no video call, just a quick description of symptoms. Quick to diagnose pneumonia and have me seen by the urgent care. I should have gone to ****** right away instead of this BS. This was malpractice as they misdiagnosed me with pneumonia, I just had a bad upper respiratory infection. It was rushed, poor service and worst of all they automatically charged my card $89.00!!!!! Didnt even take the time to ask if I had insurance. Fraud fraud fraud ????

  Business Response

  Date: 04/14/2023

  Thank you for your letter concerning *********************. I am pleased to report that this matter has been resolved between MinuteClinic and Ms. *********

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/3/2023 I have been using minute clinic for several months now to treat my copd just as it states that they do manage symptoms. Before moving here I had ******** but when applying for disability and insurance through state here in ** I lost my va ******** .. so ove been paying out of pocket and using a prescription savings card well last night she asked me about ******** insurance she kept going in circles *** my anxiety was triggered and when i told her to send my prescription ao i coupd use my insurance i was talking about my good rx card i gwt my medicine cheaper through it and I've seen that same provider before who prescribed me medicine well she puts me on hold comes back said operation manager said she couldn't send them and I have to see another telehealth place at almost 8 pm after waiting all that time being seen i said why is this even a question you've seen me multiple times more than 5 or 6 and I've always paid out of pocket and I can show where I use prescription card at my pharmacy not state insurance I was crying I'm on oxygen and this had my anxiety so bad I had a severe panic attack which are debilitating for me ... this was completely unprofessional of minute clinic I have always followed the rules always paid my bill same day and they caused me mental anguish and treated me very unprofessional and I feel I was discriminated against. Id like a refund since I was told to go somewhere else soloy because I called my good rx insurance.. even after I explained and offered ***** she said asks nit her job to check *** see that I'm telling truth I can't even understand why they did this to me

  Business Response

  Date: 04/04/2023

  Thank you for your letter concerning ************************************  I am pleased to report that this matter has been resolved between MinuteClinic and **********************.