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Business Profile

Clinic

MinuteClinic, L.L.C.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for MinuteClinic, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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MinuteClinic, L.L.C. has 710 locations, listed below.

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    Customer Complaints Summary

    • 552 total complaints in the last 3 years.
    • 241 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/22/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our family of five planned for an overseas trip in May 2023. One of our daughters had food poison overseas before, so we researched on the *** website to avoid the same experience and found that we needed Typhoid Vaccines. We made appointments for Typhoid vaccines in three locations due to insufficient vaccines. Two of the Minute Clinic locations charged four of ** for the consultation and the typhoid vaccine even though we made an appointment specifically for the Typhoid vaccine, and one location only charged for the vaccine. We have tried to resolve this matter over the phone in two attempts, but they denied wrongdoing and will not refund the fees charged for service we did not request nor receive from them.We want a refund for a service we did not receive or request, consultation fees of $236 ($59 each).

      Business Response

      Date: 05/31/2023

      Thank you for your letter concerning the patient.  MinuteClinic has spoken to the patient and determined services were rendered and billed appropriately to the patient.  The patient has been notified and therefore, MinuteClinic considers this matter closed.

      Customer Answer

      Date: 06/05/2023

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ******

       

       

    • Initial Complaint

      Date:05/19/2023

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/20/22 I visited CVS to get a (free) COVID 19 test. I had a fever and could not breathe. The clerk asked if I wanted to see a doctor. I was NEVER told I was going to a "COVID visit" and that the charge was $139. I would have OF COURSE declined. The doctor (surprise!) told me I had a fever and a stuffy nose -the reasons why I was there in the first place. Fast forward one year, I start getting statements from MINUTECLINIC DIAGNOSTIC OF **************, PC for $139. They demand that I pay the amount immediately. I did not even remember this episode until after I paid. It is shameful that MINUTECLINIC would take advantage of sick individuals fearing the virus that has killed so many, while we were still in the declared pandemic. Had I been warned I would get a bill I would have of course left and not spent money I do not have, to hear what I was there for in the first place. I request that MINUTECLINIC reimburses my payment of $139 that I mistakenly paid, for a deceptive practice that I am a victim of.

      Business Response

      Date: 05/31/2023

      Thank you for your letter concerning the patient. MinuteClinic has spoken to the patient and determined services were rendered and billed appropriately to the patients insurance. The patient has been notified and therefore, MinuteClinic considers this matter closed.

      Customer Answer

      Date: 06/09/2023

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process
      FAQ

      Regards,

      *****

       

      Thank you BBB for mediating this case.

      Minute Clinic is misrepresenting the conversation on several accounts:
      1) the advertised prices (that you have to look in order to find and were not communicated to the patient) are $99-$139. HE stated his own symptoms. The doctor repeated what he said. And now were being billed for a visit as if it had been a complicated case ($139). He was NOT given a diagnosis or prescription. He should NOT be charged $139. 

      (Copied from their website):
      Our charges vary based on the number of symptoms or conditions a patient has, and whether we provide more than one service. Most visits fall within the ranges provided but charges can exceed these ranges in more complex cases.

      2) Minute Clinic filed the claim but our insurance rejected the total payment. So we are responsible for the bill of a visit was NOT verbally requested and that was not specified would be a cost to the patient. 


      3) The case is not closed as the rep claims. Just out of principle, we will continue to pursue this situation. It is remarkable that we are not the only customers who are completely unsatisfied with the services offered at this particular location. We believe Minute Clinic should have knowledge of the practices that are taking place and the poor management of this branch. 
      For more information please visit:

      **********************************************************

      or ****** Minute Clinic reviews for that branch (2.6 out of 5, based on 32 reviews). 

       

       

      Business Response

      Date: 06/13/2023

      Thank you for your letter concerning the patient.  MinuteClinic requires an office visit for evaluation in addition to any additional services.  Services were rendered and billed appropriately to the patients insurance.  Therefore, MinuteClinic considers this matter closed.

      Customer Answer

      Date: 06/22/2023

      1) According to the website, the charge depends on the severity of the patients case. (Pasted from ***************************************************************, see below)

      Our charges vary based on the number of symptoms or conditions a patient has, and whether we provide more than one service. Most visits fall within the ranges provided but charges can exceed these ranges in more complex cases. 

      ******************************************************************************** states:

      How can a MinuteClinic?provider help me with colds and upper respiratory infections?
      Your MinuteClinic health?care provider?can discuss your symptoms and health history.?They can examine you and provide you with a personalized treatment plan.?They can also prescribe medication and refer you to a specialist if needed. 

      Let's read that again, shall we?: "They can examine you and provide you with a personalized treatment plan.?They can also prescribe medication and refer you to a specialist if needed." There was NO PERSONALIZED TREATMENT PLAN, NO MEDICATION PRESCRIBED AND NO REFERRAL TO SPECIALIST.  The case in point was a fever and a stuffed nose WHICH THE PATIENT DIAGNOSED HIMSELF. There was no prescription OR identification of symptoms that define this case as moderate or more complex. Therefore why is the charge $139?

      2) It is irrelevant that minuteclinic billed the insurance because the claim was denied and only approximately $50 were covered by insurance. 

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *****

       

       

    • Initial Complaint

      Date:05/19/2023

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CVS is trying to collect a payment for $46.46 that has already been paid. The check was sent to the correct address on March 7th and cleared on March 16th, so they have received the funds. I checked CVS' site after the check cleared saw the bill was paid, but a couple of weeks ago they started contacting me again trying to collect this amount once again. I need them to update their records and stop trying to collect this bill as it was already paid.

      Business Response

      Date: 05/26/2023

      Thank you for your letter concerning *********************. I am pleased to report that this matter has been resolved between MinuteClinic and *********************.

      Customer Answer

      Date: 07/06/2023

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      My name is ********************* and I am reaching out to reopen case ********, which was a complaint against the *** MinuteClinic. I initially thought the issue was resolved, but unfortunately it has continued. I scheduled a conference call between my HRA providers and *** where *** gave them the exact instructions for making the payment, and my HRA provider confirmed they made the payment according to those instructions. *** has not updated their system to reflect that the payment has been made and when I contact them they indicate they have no record of it. 

      At this point, I would like for them to update their records that the payment has been made. I will not allow them to mark the case resolved again without making this update.  

      Thanks,

      **********; 

      Business Response

      Date: 07/17/2023

      After repeated attempts to resolve the situation with **************, I was informed that 
      their HSA would be reaching out and also sending another check.  A
      sufficient amount of time has passed since this last interaction, and there
      have been no payments or calls received, we can no longer assist and consider
      this case to be closed.  ************** has been advised that their HSA must
      send another payment to settle the account.

      Customer Answer

      Date: 07/22/2023

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. 

      My HSA provider informed me that they have gotten in contact with CVS and that they are working towards a resolution. I do not consider the amount of time CVS mention to be excessive, as less than a week had passed. Hoping CVS and my HSA provider can determine an appropriate solution by working together. 


      Regards,

      *****

       

       

      Customer Answer

      Date: 08/02/2023

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      My HRA provider has proof that a check cleared to CVS for the amount they indicate that I owe, and they remain firm that we still need to pay. 

      I also have a message for the company: is there another point of contact that we can get in touch with at the MinuteClinic Office besides *****? We have not had much luck connecting with her via email or phone recently for a quick resolution, so I am wondering if someone else might have more capacity to schedule a time to chat. 

      Thank you,

      ***** 

      Business Response

      Date: 08/07/2023

      I am pleased report this matter has been resolved between Minute Clinic and Ms. ***********
    • Initial Complaint

      Date:05/15/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to Minute Clinic at CVS in ***************** for immunizations on 9/15/2022 and 11/16/2022. Both of these immunizations are covered by ******** D, which I have through Aetna. Both times I went to the pharmacy to get my immunizations, but the Minute Clinic nurse administered them. Both times, I was told they would submit the charges to ********. On 9/15/2022, Minute Clinic billed my ******** B, which paid for an "office visit", but denied the remainder of the charges, totaling $274.00. On 11/16/2022, Minute Clinic billed my ******** B, which denied all charges, totaling $179.00. In January, Minute Clinic sent me a statement for $453.00. Since then, I have tried calling the billing departments at Minute Clinic and CVS, and they acknowledged the immunizations would be covered by ******** D, but said CVS cannot file the claims, because Minute Clinic already filed with ******** ** They said they would send me the paperwork to file the claims myself, but it has been over 30 days with no response. Now they have turned me over to a collection agency for the amount of $453.00.

      Customer Answer

      Date: 05/26/2023

      I have not had any meaningful dialogue from the business in response to my complaint. It is a huge conglomeration of CVS - Minute Clinic - Silverscript - Caremark - Aetna and the various entities are disconnected. I have been communicating with one or more of their representatives, plus ******** Claims and a ******** Quality Control, on a daily basis, since this complaint was filed on May 15, 2023. Actually, we have been attempting a resolution since February 21, 2023, when we received *********************" letter from Minute Clinic for charges that were either already submitted, processed and paid by ******** Part B ($93.09) or were pending submission to ******** Part D ($358). I have suggested that the various entities affiliated with Minute Clinic get together and fix this dysfunction. In the meantime, they have put a hold on the collections efforts, which I do appreciate. If they decide to write off my balance, I will not accept that as an acceptable resolution. I want to pay what I owe, but I do not want to pay what has already been paid by ******** or yet to be processed by ********, out of fear or intimidation. We have Consumer Protection Laws in this country and corporate entities must abide by them.

      Business Response

      Date: 06/05/2023

      Thank you for your letter concerning **************. I am pleased to report that this matter has been resolved between MinuteClinic and **************. I was given the ok to adjust the Flu vaccine off as a curtesy. Therefore, MinuteClinic considers this matter closed. 

       


      Customer Answer

      Date: 06/07/2023

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      My complaint has not been addressed by Minute Clinic, only covered up by "writing off the balance". It is not a courtesy to the patient, nor does it fix the problems faced by consumers. Minute Clinic fraudulently carried out a collection action against me, from February 2023 to the present, despite ******** paying for the Fluzone vaccine in October 2022. To this date, they are unable to trace the payment, but chose instead to write it off. They need to fix the problem so it doesn't keep happening to others. The underlying problem is the dysfunction between CVS - Minute Clinic - SilverScript - CareMark - Aetna. They are attempting to manipulate the consumer into paying for services that are covered by ********. That is the problem they need to address. Until then, I will continue to advocate for changes in their practices.

      Regards,

      ***********************

       

       

      Business Response

      Date: 06/28/2023

      Thank you for your letter concerning Mr. ****************************** Upon extensive review, MinuteClinic has determined the claim had been billed incorrectly.  MinuteClinic has addressed the matter with all involved to prevent future occurrences.  Collections activity will cease and MinuteClinic appreciates the opportunity to resolve the matter.

      Customer Answer

      Date: 07/01/2023

      Dear Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does NOT satisfy or resolve my issues and/or concerns in reference to complaint # ********.

      Specifically, Minute Clinic has falsely blamed this matter on billing errors, government regulations, and antiquated technology. They expect consumers to just give up and pay.

      In truth, Minute Clinic and CVS have commingled their businesses and customers do not know the difference. Minute Clinic stood by while CVS fraudulently submitted these charges to ********* Even after being shown this fact, Minute Clinic has done nothing to correct the problem. 

      Minute Clinic is continuing to pursue collection efforts, despite assurances to me that "everything is on hold"; do not worry about anything. When I just received another collection letter, I called and was told that I owe $358 to Minute Clinic for the "deductible". Apparently, they expect me to take their word, because there has been no attempt to process the claims. The claims were already processed and paid to CVS.

      When I mentioned the fact that there are over 350 similar complaints filed against Minute Clinic and CVS, the representative laughed and responded, "Well, we have a lot of customers." They have no aspiration to correct these problems, for which a good number of their customers are suffering.

      Regards,

      ***********************

    • Initial Complaint

      Date:05/14/2023

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ************************* on 9/12/22 and 10/23/22, I had lab test done with CVS minute clinic on *********************************************** that was processed through Quest Diagnostic where I was billed $336.34 for both visits, totaling $672.68. After speaking with Quest Diagnostics and my insurance company, we found out that a lab coding issue occurred from the Minute Clinic's Physician end as I had the exact same lab testing done with the same symptoms a month prior with the correct coding. For the past 6 months, I, as well as my insurance company and Quest Diagnostic have been trying to get in contact with the Physician from Minute Clinic to correct the issue but no one has been able to get in contact. Due to this my credit has been impacted and I haven't been able to reach anyone in billing. I've gone up to the store on numerous occasions and keep getting directed to a customer number that is disconnected. What I am looking for is for Minute Clinic to recode the lab test using the codes they used the first time, so that this billing issue is fixed.

      Business Response

      Date: 05/23/2023

      This matter is considered resolved between Minute Clinic and **************.
    • Initial Complaint

      Date:05/12/2023

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited the minute clinic for a birth control shot. i couldn't get in with my primary physician so I used this as an alternative for the 1st time. My insurance covers preventive care at 100% I asked before the shot if it will be cover and I was told by the nurse that It would be. 5 minutes later I was seen by the nurse practitioner who administered shot and then told me my bill would be $114.00 stating that my insurance didn't cover it. I stated to her that the nurse before her said I would be covered. I called my insurance right after who stated to me that I was 100% covered. Now I have to wait to process a claim for a refund. I should of just waited the extra week and got my shot from my primary physician. Cvs minute clinic is a scam and I wouldn't recommend it to anyone. They need to be honest and let people know before had the cost before completing services and charging at the end of the visit.

      Business Response

      Date: 05/16/2023

      Thank you for your letter concerning *************************. I am pleased to report that this matter has been resolved between MinuteClinic and ************************** 

      Customer Answer

      Date: 05/17/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *************************
    • Initial Complaint

      Date:05/08/2023

      Type:Customer Service Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 10, *************************************************************************** it will cost $89 and that I have to pay out of pocket because they dont charge insurance for this kind of service, I agreed and she proceeded.After physical was done she tried to charge my card but the system was down. She told me she will call the bill in and I should only receive a bill for $89 and if I get a higher bill I should call the number on the bill to let them know the bill is wrong.Few weeks after I got a bill for $228 and some change, I have called customer service and I was told someone will call me within 24 hours to resolve it. I also went back to the clinic and pnp said I have to talk the pnp I saw to resolve issues. After the first call I waited for 2 weeks and called again I spoke to a lady who then transferred to a specialist who will help. He said he will look into it but never did. I went back to the clinic again today 5/8/23 to talk to the pnp who did my physical, she called in and there no records found for all my calls, this is very disappointing and frustrating that clinic of this size cannot resolve their own mistakes in a timely manner. This is the standard price for physical why charge me more? My wife did the same physical the next day and was charged $89. I understand errors and mistakes do happen but a reliable team should be put in place to resolve customers issues especially Minute clinics mistakes. I have made visits and 3 calls to resolve issues and everyone keeps giving me run-arounds, this is very disappointing. The pnp as of today remembered she only did physical which should have been $89 and she does not know why Minute clinic is charging the extra more the regular charges of $89.

      Business Response

      Date: 05/09/2023

      Thank you for your letter concerning *****************. I am pleased to report that this matter has been resolved between MinuteClinic and *********** 

      Customer Answer

      Date: 05/09/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *****************
    • Initial Complaint

      Date:05/03/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      hello we usually visit the below location for myself and family CVS MINUTE CLINIC ************************************************* member id -********** group id - ****** (TRAVELERS employer plan)it seem to happen repeatedly at this location that we were incorrectly billed for my family during visits and we had to get this fixed through our provider Unitedhealthcare each time and it is a decent plan that I have through my employer.we recently visited the above location for a normal flu shots that we know we were definitely covered but all 4 of ** -myself,wife and 2 kids were charged for it and still get bills and text message as the payment reminders when we called the Unitedhealthcare,they reviewed the plan details and confirmed no balance due as of date to be paid.request you to please look at the service quality at this location and understand and fix the reason for such repeated billing errors /incorrect code being used.thanks

      Business Response

      Date: 05/12/2023

      Thank you for your letter concerning ******************************* I am pleased to report that this matter has been resolved between MinuteClinic and Mr. ************************
    • Initial Complaint

      Date:05/02/2023

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the minute clinic today as I had a tb administration I had previously confirmed online. When I got to the clinic today it was closed. I even got a text today confirming appointment. Now I have to get the 2 step ppd done again as a nurse. The is going to be very inconvenient and invasive as I have to get another shot.

      Business Response

      Date: 05/10/2023

      This matter is considered resolved between Minute Clinic and ***********************.
    • Initial Complaint

      Date:04/26/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son had an awful earache, I called minute Clinic and a doctor called back and proceeded to tell me that not only do they not treat ear infections like on their website but that my son probably just allergies and proceeded to hang up. Two days later I had to take him to the ** for a double ear infection. I thought since the doctor did not give my son treatment we wouldn't be charged but boy was I wrong five months later they dipped into my bank account with any notice and took the fee. These large corporations do whatever they want with our bank accounts. I should have never been charged. The doctor did nothing. It was like we were bothering him.

      Business Response

      Date: 04/27/2023

      Thank you for your letter concerning a payment. I am pleased to report that this matter has been resolved between MinuteClinic and *************************

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