Complaints

This profile includes complaints for MinuteClinic, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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MinuteClinic, L.L.C. has 710 locations, listed below.

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• 

  MinuteClinic, L.L.C.

  1 Cvs Dr Woonsocket, RI 02895-6146

• 

  MinuteClinic, L.L.C.

  4365 N Oracle Rd Tucson, AZ 85705-1633

• 

  MinuteClinic, L.L.C.

  8920 E TANQUE VERDE RD TUCSON, AZ 85749-9604

• 

  CVS Pharmacy

  1900 W VALENCIA RD TUCSON, AZ 85746-6628

• 

  MinuteClinic, L.L.C.

  2010 S Dobson Rd Chandler, AZ 85286-7374

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 08, 2023 I made an appointment with the Minute Clinic to get some testing done as I always do. The last time I visited the location was in November and it was for the same type of testing. Upon arrival the Dr asked me why I was coming back for the same test after just having been tested in November. She then went on to tell me how many times I had visited the location for the same type of testing and told me it would be best to see another Dr for this testing. I go to the minute clinic for specific reasons, all of which I Do NOT have to disclose to the dr. ***** having told her why I was there, she then left the room and came back some time after stating that her "supervisor" told her I could not get service and would need to go else where. They refused service and when I asked why and to speak with the supervisor she would not allow me to nor give me a reason why. She kept repeating that they couldn't provide me with that service although I have received that service multiple times by her and her supervisor. She lied by stating that they couldn't do that service although it is a service they list and I chose when I made the appointment. She proceeded to kick me out of the room and would not give me her name or her supervisors name and they even escalated the situation by calling the police on me. I want a full explanation on why I was REFUSED service and where in their policy/protocol it states that a person can not come in for the same testing multiple times. I also want for them to do their job. They discriminated against me because of the nature of the testing I wanted done. This is Patient Abandonment which is definitely medical malpractice.

  Business Response

  Date: 03/10/2023

  Thank you for your letter concerning the the patient MinuteClinic has reached out to the patient via telephone and the patient indicated they would call back at a later date.  We have not received a response back from the patient.  Should the ************************* like to discuss this matter further, please have the patient contact MinuteClinic Patient Support.  Until the patient contacts MinuteClinic, MinuteClinic considers this matter closed.

• Initial Complaint

  Date:02/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/14/22 I made an appointment with MinuteClinic for a COVID *** test which was covered by my insurance. I had taken an antigen test in the morning that came out positive and wanted confirmation as 1) I am not a healthcare provider so I don't know if I did the test correctly and 2) *** tests are more accurate. Once in the room and explaining this to the nurse practitioner, she decided not to give me a test as she said the result would be the same as the antigen test. I then receive a bill from MinuteClinic for $62.88 because MinuteClinic charged me for an office visit which is not covered by my insurance. As health care providers MinuteClinic needs to take into account insurance when providing care and whether the nurse practitioner thinks the results would be the same or not should have given me the *** test I came in for. Because she didn't give me the *** test I was not given the service I came into MinuteClinic for and should not be expected to pay for an office visit that isn't covered by my insurance. I last spoke with MinuteClinic on 1/12/23 where I escalated the problem to a complaint and was told I would be contacted back regarding it, but a month later I have not been contacted and MinuteClinic continues to send me bills.

  Business Response

  Date: 02/10/2023

  Thank you for your letter concerning *********************. I am pleased to report that this matter has been resolved between MinuteClinic and ***************** 

  Customer Answer

  Date: 02/19/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************

• Initial Complaint

  Date:02/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being billed the entirety of my visit in October of 2022 by MinuteClinic. The person I visited had scanned my Harvard Pilgrim Subscriber card on the day of the visit. I recently called MinuteClinic, twice, to discuss why they are not able to bill my insurance company. The first representative stated that they were missing one digit off of my insurance card, then she stated that the name in their system was inaccurate. During the conversation, we corrected the inaccurate information, yet she still stated that her system would not allow her to submit the bill to Harvard Pilgrim. I asked if she could contact my insurance carrier directly to handle the mistake and she said it is not their policy to call insurance companies to handle these types of issues. After calling Harvard Pilgrim, the representative provided me a telephone number for MinuteClinic (which is an approved provider to Harvard Pilgrim) to call and rectify the issue. At this point, I called MinuteClinic a second time (spoke w/ a different representative) to restate that I do have insurance and that Harvard Pilgrim has requested that the provider, MinuteClinic, call them to handle the situation. The representative stated that they do not make outbound calls and that I would just need the pay the bill. My request seems reasonable, but I am confused and angry that the mistake is with MinuteClinics inability to input data correctly, yet I become the responsible party. To me, the MinuteClinic has a flawed customer service policy. This would be an easy fix for a company that handles claims on a regular basis. MinuteClinic Reference ID: ***********

  Business Response

  Date: 02/06/2023

  Thank you for your letter concerning ************. I am pleased to report that this matter has been resolved between MinuteClinic and BBB. 

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into a minute clinic at ************************************************************* on 8/23/2021. I was informed because I didn't have health insurance at the time. I would have to pay cash before services where performed or could receive treatment. I gave the doctor **** to pay for all services. Doctor did a examination, and probe on me, she also tested specimens inside office. She then told me my health concern and treated me. I received a receipt of payment. Along with a statement of services performed for my records. Recently I started getting texts, and statements sent to me from Labcorp their collection agency saying I owe the same balance I paid for. I checked my credit report. I then discovered this has been on my report since 2021. I called Labcorp. They said they couldn't remove it. Even though I still currently have the receipt of payment and services performed on 8/23/2021. They told me I would have to contact the minute clinic. I contacted the minute clinic and was told just because the doctor tested my specimens in office doesn't mean they weren't sent to another center for testing and that's what the charge is. I explained the doctor never stated I would be double charged for service. The doctor performed all ******************** and gave me treatment while I was in office. And that I had to pay for it before services where done. They are refusing to remove this off my credit report. They didn't even ask me to fax in the copy of my receipt or summary of services. I then contacted the corporate office in ************. There is no way you can get through to anyone. I contacted the corporate office for minute clinic in ***********. The office is permanently closed! I called 3rd party billing with the minute clinic. They say they don't handle these type of complaints to call the minute clinic I was seen by. I have called every number there is to call. I'm getting the run around and no results! My patient ID on my statement is E54249078. I have my receipt.

  Business Response

  Date: 02/03/2023

  Thank you for your letter concerning **************************** MinuteClinic has made several attempts to reach ******************** via telephone.  MinuteClinic has also sent ******************** a letter advising them to contact us should they like to resolve this matter. Please have ******************** contact ***********************,Patient Support Senior Coordinator at ************** to discuss further.

  Customer Answer

  Date: 02/07/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Hello, Today is February 8, 2023. I received another call from a MinuteClinic representative. Who stated she was taking my call now. Due to the previous representative **************************** phone not working properly. She asked me to forward her a copy of Credit Report showing LabCorp in collections on my report. She asked for a receipt of services performed by Minute Clinic. Also a receipt of payment Minute Clinic received. She provided me with a email address of ***************************. I tried to send this documentation 3 times. I keep getting a mail delivery error because it's states email is not valid. I then contacted the corporate number she contacted me on. I spoke with the ******************** who informed me. That *********************** or *********************** is not apart of the corporate office in ************. And they were not aware of my complaint. She then looked their names up and stated they are infact with either customer service or billing! I briefly spoke with the Executive representative about my complaint. She stated she would inform the people in corporate. She then transferred me to the billing department. They stated ************* provided me with the wrong email address. Intact the correct email was **************************. I tried to email that as well. I received the same message unable to deliver! I would like the *** to push this forward and to escalate if at possible this complaint. I feel like MinuteClinic is being very unprofessional. And causing unnecessary actions. But nothing is getting resolved. This is email #2. I have sent to the complaints department by email. *************************** *************  

  Business Response

  Date: 02/15/2023

  Thank you for your letter concerning ****************************  I am pleased to report that this matter has been resolved between MinuteClinic and Ms. ********.

  Customer Answer

  Date: 02/22/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Hello, Today is February 21, 2023. I received a call from *********************** of Minute Clinic. I was told I would be receiving a check for the overcharge amount of $59.00 placed on the balance of $339.00 with LabCorp. I was also told that Minute Clinic would take care of the bill in full with LabCorp in 2 to 3 billing cycles. I contacted LabCorp. They told me the account was notated by ******* for payment. But 2 to 3 billing cycles would be 2 to 3 months! The representative told me that Minute Clinic can make a payment by phone! I went on the the better business bureau site to respond to the acceptance or rejection. There is no field where I can write why I'm accepting or rejecting. I called the Better Business Bureau office in ************ and spoke with ******** who said I could email this and they would add it to my response to Minute Clinic immediately. I would like Minute Clinic to take care of this by phone immediately. I should not have to wait for 2 to 3 months when this is a million dollar company and its on my credit report and its their error! I am requesting this be taken care of immediately. I have received the check of $59.00 for the overcharge. I received this within this week. There is no reason the rest can't be sent to LabCorp immediately. I will only accept their offer if they pay it immediately! I refuse to wait 2 to 3 months for the remaining balance to be taken care of. I am notating I sent the BBB this within the 10 days allocated to me. This is my response. Included is the check they sent for the overcharge amount.  

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  hello recently visited CVS MINUTE CLINIC at ************************************ am part of the health insurance of my husband through his employer.recently went to wellness check last week at above location. i got confirmation that the wellness/annual is all covered at this location and my insurance has the above clinic as in network after talking to my insurance provider (United Heathcare),I am now being told that is is incorrectly billed as office visit and not annual wellness/physical check that my result in charge.policy -United- Travelers -choice plus plan mbr id- ********* grp **** 625 please review your records and fix this.thanks

  Business Response

  Date: 02/03/2023

  Thank you for your letter concerning ***************************. I am pleased to report that this matter has been resolved between MinuteClinic and ********************** 

• Initial Complaint

  Date:01/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited CVS MinuteClinic at ****************************************************************** on 12/19/2022 for an annual wellness exam with *******************;, FNP which included blood tests and labs.I checked the insurance coverages and confirmed with the nurse that this visit would be billed as an in-network annual exam.Unfortunately, this visit was billed incorrectly to another unrelated condition for which the insurance provider did not cover the costs fully as they would for an annual wellness exam. My insurance provider mentioned that the nurse billed this incorrectly and they will have to work with the labs and their own systems to bill this visit correctly to an annual wellness exam for all costs to be covered by the insurance company.I am now receiving bills for labs and cvs minute clinic which I shouldnt as the visit was an annual wellness exam.

  Customer Answer

  Date: 02/08/2023

  I have not heard from the business in response to my complaint.

  Business Response

  Date: 02/10/2023

  Thank you for your letter concerning *******************. I am pleased to report that this matter has been resolved between MinuteClinic and ************* 

• Initial Complaint

  Date:01/28/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 28, 2022 I and my wife registered for a PCR Covid test at Minute Clinic in *****, **. I was asked for a credit card. I called and asked why since the test is covered by ********* Was told it is only to "hold the appt". We got the test, offered our ******** cards. Were told it was already coded "self-pay" and could not be changed. Credit card charged $278. This was a clear-cut employee error, as I was assured ******** would cover the expense, and I had informed them we both were covered by ********* Many many calls to Minute Clinic. Was assured the mistake would be corrected. Never was. Wrote the president of Minute Clinic, **************************. Finally spoke to a "case manager" in ****. Was told the *** computer system would not allow the correction. Was told I must file the ******** claim myself. I did for me and my wife. CMS (Center for ******** and ******** Services) wrote me a letter saying we cannot file claims for ourselves, that it must be done by the provider. Letter said "********-enrolled providers are required by law to file claims to ******** for any covered service you receive". I called, emailed and wrote Minute Clinic corporate offices and corporate officers multiple times informing them of CMS communication. Most recent letter addressed to ***************************, a corporate officer with Minute Clinic. Have tried several times, but received zero response from Minute Clinic. They have placed me on "Ignore". Minute Clinic is in clear violation of ******** Law. I don't care if they file the claims or not. I just want them to reimburse me the $278 they effectively stole from **** have done everything Minute Clinic has instructed me to do. I have been charged $278 due to employee error. I believe Minute Clinic has handled this entire episode in bad faith. I have communicated with at least 15 different employees at Minute Clinic. I have spent approximately 60 hours on hold, on the phone, being hung up on, writing letters and emails.

  Business Response

  Date: 01/30/2023

  Thank you for your letter concerning ***********************. I am pleased to report that this matter has been resolved between MinuteClinic and ********************* 

  Customer Answer

  Date: 01/30/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:01/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started receiving a bill for $39 for a TDAP shot MinuteClinic says I had 8/17/21 in late 2022. I didnt have a TDAP shot. I asked for proof of any kind that I did, a lot number or anything. They are saying they just got a denial from my insurance and I should be responsible. This didnt happen. I have called 3 times, I have written back in response to the bill that I didnt have a TDAP shot. They just keep sending this bill. I dont know what more I can do if they wont send proof and I know I didnt have it. If I did have it my company would reimburse me so this isnt about the money, this is about being billed for something that didnt happen.

  Business Response

  Date: 02/03/2023

  This matter is considered resolved between Minute Clinic and ********************************** 

• Initial Complaint

  Date:01/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had an appointment at CVS optical on ******************** in ************. I get my glasses and for the last year i have been trying to contact someone because the prescription is wrong. Over a year i have been transferred to other parts of CVS supposedly CVS optical only to go through all the prompts and get a busy signal. This is the worst customer service experience i have ever had. They are awful. I go into my CVS pharmacy and ask the pharmacist and he says i don't know i suggest you keep calling. I can't stay on the phone an hour everyday only to get a busy signal. I would like my prescription fixed, or my money back. It's absolutely appalling. I can't even get new lenses for another year. Also, for corporate contact you have to write a letter through the mail. They are just awfule.

  Business Response

  Date: 02/03/2023

  Thank you for your letter concerning *******************. MinuteClinic has made several attempts to reach ************ via telephone.  MinuteClinic has also sent ************ a letter advising her to contact us should she like to resolve this matter.  Please have ************ contact ***********************, Patient Support Senior Coordinator at ************** to discuss further.

  Customer Answer

  Date: 02/06/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  SOMEONE CALLED AND LEFT A NUMBER THAT US THE SAME NUMBER. I was transferred again To a busy signal. No return call contact. Just the same number where I hold for 20 minutes for someone to transfer me to a busy signal. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ

   

   
  
  Regards,

  *****

   

   

  Business Response

  Date: 02/21/2023

  Thank you for your letter concerning the *************  MinuteClinic has reached out to patient via telephone as well as sending a written letter.  We have not received a response back from *************  Should Ms. *********;like to discuss this matter further, please have Ms. ***************** *********************, Optical Team at ************.  Unless MinuteClinic receives a response from ************, MinuteClinic considers this matter closed.

  Customer Answer

  Date: 02/22/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ

  **** She has been told I want to communicate via email, I have paralyzed vocal cords and my voice on the phone is a disaster. No one has contacted me since 2/14/23. Same number same BS. Someone can email me. I want everything in writing. I have tried phone numbers and its useless. 

   
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:01/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to CVS Minute clinic on 9/27/22 for testing, I made it very clear on my pre check in paperwork and throughout my visit that I wanted to pay out of pocket because I was waiting for my insurance to kick in on 10/1/22. I was quoted to pay $59, I paid the amount I was quoted and waited on my results. Fast forward to 1/4/23, I received a separate bill from Quest Diagnostics pertaining to the minute clinic visit back in September, starting that I owe them over $800. Minute Clinic never told me there would have been a separate bill due for the testing and also didn't tell me the testing was being sent out to a third party. If i knew this information and the ACTUAL cost of everything, I would've waited until my insurance kicked in on 10/1 OR i would've went directly to QUEST and paid cheaper for the same testing bundle. CVS minute clinic was untruthful and didn't provide me with all the details about pricing for my visit. Receiving a bill 4 months later about something you thought you paid for upfront is ridiculous. I would've never agreed to receive testing through minute clinic if I knew this pricing, I COULDVE HAVE WAITED 3 DAYS for my insurance to kick in.

  Business Response

  Date: 01/20/2023

  Thank you for your letter concerning *********************  I am pleased to report that this matter has been resolved between MinuteClinic and **************** 

  Customer Answer

  Date: 01/20/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Shamyan