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Business Profile

Clinic

MinuteClinic, L.L.C.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for MinuteClinic, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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MinuteClinic, L.L.C. has 710 locations, listed below.

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    Customer Complaints Summary

    • 553 total complaints in the last 3 years.
    • 244 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/17/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am contesting bills the Minuteclinic sent me for the Shingrix vaccinations that I received on July 19, 2022 and September 19, 2022. United Healthcare denied the claim initially under the hospital and medical portion of ********* and subsequently (and immediately) PAID the claim under the Part D prescription drug portion of the policy. I have record that the payment was processed. However, Minuteclinic claims that they have not received payment and continues to send me bills for both injections. I have phoned and written three letters to the claims department regarding this error. A United Healthcare representative phoned the Minuteclinic and spent considerable time trying to get you to rectify the situation with no result. Minute Clinic Account #*******A1647 **************** September 19, 2022 Amount $179.00 United HealthCare Prescription Drug Claim PAID # *************** Rx# ************ Date of Service: July 19, ***********: $179.00 United HealthCare Prescription Drug Claim PAID# *************** Rx# ************

      Customer Answer

      Date: 01/28/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      The complaint ******** has not yet been fully resolved 

      I have received a voice message from the business informing me that they are working on resolving the issue outlined in my complaint. I await confirmation that the complaint ********  has been completely resolved.


      Regards,

      ***************************

    • Initial Complaint

      Date:01/14/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Both my husband and I went to CVS the shingle shots. We gave the nurses our insurance cards which are ******** and Empire BC/BS. They asked us to wait to check out the insurance and after 15 minutes told us all was good and we would not have to pay for this service. Both of us got the shots. On or about Dec. 6th 2022 I received a statement stating I owe $153.00 and then another statement followed on Dec 31st stating the same.On or about January 4th I called and asked them what it was for and they said for the shingle shot . I also received the influenza shot that they state no cost. When I explained that I was told it was all clear and we would not have to pay for either service the party on the other end said this. Oh, you have to go to ******** and submit the invoice they will then reimburse you for that ******* shot. I explained fine but I have no invoice and would need one in order to call ******** to find out how this is handled. They gave me a web site in order for me to access the account however had problems in doing so. I called back and next operator was not helpful at all. I decided to wait a few days and just a few days ago retried. This operator was much more helpful and I obtained the invoice. In the meantime, my husband never received his invoice and on the phone I was told he owes this as well. I asked for the same setup and they could not help me since he would have to get on the phone to open up with a e-mail address to get this invoice. My husband is disabled does not touch a computer and all we want is the invoice sent to us by mail so we can get these charges cleared and paid for by ********. By not receiving an invoice for him nor a statement I cannot go and ask for ******** to pay his charges. I need help in getting this $153.00 invoice from minuteclinc which they refuse to send by mail. I cannot pay a bill if we do not have an invoice.

      Business Response

      Date: 01/18/2023

      Thank you for your letter concerning ***************. I am pleased to report that this matter has been resolved between MinuteClinic and ***** Bank. 

    • Initial Complaint

      Date:01/12/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am double-covered with my medical insurance. They billed my secondary insurance first instead of my primary insurance. As a result, my secondary insurance, TeamCare BCBS, denied the claim and requested the primary insurance ***. This was on 04.14.22. I have contacted MinuteClinic three times asking them to provide the *** to ********* BCBS. During each of the calls, the representative says they will submit the *** to ********* BCBS. On December 28th, I received another statement demanding payment for the balance due - $90.97. My secondary insurance is still waiting for the ***. ********* BCBS is a different branch of the broader BCBS organization and documentation cannot be submitted to the broader group. I tried to explain this today to no avail.I do not want this account to go to a collection agency and quite frankly, I'm tired of dealing with this for almost a year.Thank you for your assistance,*****

      Business Response

      Date: 01/23/2023


      Thank you for your letter concerning a bill you received.  MinuteClinic has made several attempts to reach **. **************;via telephone. MinuteClinic has also sent Ms. **************;a letter advising them to contact us should they like to resolve this matter.  Please have Ms. ********************** ***************************, Patient Support Senior Coordinator at ************ to discuss further.

      Customer Answer

      Date: 01/26/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I will reach out to the person listed tomorrow, Friday, January 26th.

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 


      Regards,

      *****************************

    • Initial Complaint

      Date:01/10/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am being billed for a visit at minute clinic that i am not being given info about. i have called the creditor and minute clinic they keep disconnecting and i don't know what i am being charged for. also i pay at the clinic counter and have health insurance. except for the one time they couldn't help me,the nurse said i don't know what is wrong or what to do so we will not charge you which is the only reason i didn't pay at the counter.

      Business Response

      Date: 01/20/2023

      Thank you for your letter concerning **********************  I am pleased to report that this matter has been resolved between MinuteClinic and ************ 

    • Initial Complaint

      Date:01/09/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At 09/06/22 I came to the Minute clinic at Davidson, for the remove ear wax procedure. The doctor has tried to remove ear wax, but the attempt was unsuccessful, I went out from clinic with same ear wax as I came there. After that I've received, a bill with full amount as it was normal good made procedure. I called to the clinic and asked them why I should pay money for the nothing? They told me that their manager will call me. After couple months of waiting and receiving couple bills with the same original amount I made a call them again and received same proposal to wait the manager call. Today 01/09/2023 after 4 months I've got a call from hidden number, and the person from other side told me that all amounts are setup correctly and they did make ATTEMPT to remove ear wax, and I should pay not for the result, but the attempt and for the "medical expertise", I asked her why I should pay the full amount for such kind low expertise and for the attempt without the result? She didn't answer me on that question, just repeated her initial statement like a robot.They receive some money from insurance already and my proposal was that should be enough for the "attempt", but they continue their attempts to charge me for the full and don't want to listen any objections. This looks not like a responsible medical institution but like fraud. They did nothing, but try to get money.

      Business Response

      Date: 01/11/2023

      Thank you for your letter concerning the patient.  MinuteClinic has spoken to the patient and determined that services were provided and appropriately billed to the patients insurance.  Therefore, MinuteClinic considers this matter closed.

      Customer Answer

      Date: 01/11/2023

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      About the business response have to say following:

      1. They started contacted me only after my several calls.

      2. They called from the hidden numbers, so I wasn't sure to who I'm speaking with.

      3. During our last conversation, (01/11, after BBB was involved) they told me that they billed me for the office visit, for the first time from september, but during the appointment I choose exact procedure from their list of options: Ear Wax Removal and that procedure was nod done successfully. In our previous conversation they told me they're billing me for the "attempt" and "medical expertise", now they're bring the "office visit" to the table. This is not the way how it should work from my understanding. I choose the particular and very specific procedure from THEIR list and that procedure was not completed, so why I should pay for that and why they begin changings in their explanations? That bill is not correct by it's nature.

       

       



      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ******

       

       

    • Initial Complaint

      Date:01/06/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/8/22 I had bloodwork done at the Minute Clinic and was told it wasn't covered by my insurance so I had to pay $69. They gave me a form to send to my insurance for reimbursement which came back saying I should have only been charged $27.03. In October I discovered that Minute Clinic had double billed my insurance company trying to collect a second time on the bloodwork. At that time I spoke to a woman named ***** at Minute Clinic who acknowledge they owed me a refund of $41.97. As of this date, I still have not received it. Every time I call Minute Clinic Corporate offices about my refund, I get a different story and more lies.

      Business Response

      Date: 01/11/2023

      Thank you for your letter concerning ***********************. I am pleased to report that this matter has been resolved between MinuteClinic and ***********************.

      Customer Answer

      Date: 01/11/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***********************

    • Initial Complaint

      Date:01/03/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a virtual doctor *********** for my daughter, they never charged my insurance company and just took the money out of my account. I called the December 12th and was told they sent the claim to my insurance as soon as they get a check they will send me a check back. My BCBSIL insurance is saying they never sent it to them. I want my ***** back they charged me because they should have went through insurance first.

      Business Response

      Date: 01/09/2023

      Thank you for your letter concerning a charge to your credit card. I am pleased to report that this matter has been resolved between MinuteClinic and **************.

      Customer Answer

      Date: 01/09/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *************************

    • Initial Complaint

      Date:01/03/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      COVID test 12/31/22 results were supposed to be provided within ***** hours. Still no results and I have a surgery scheduled for tomorrow. The cost was $129. The is no way to speak with a live person

      Business Response

      Date: 01/11/2023

      Thank you for your letter concerning ***********************. I am pleased to report that this matter has been resolved between MinuteClinic and ******************

    • Initial Complaint

      Date:01/02/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Appt. for COVID PCR test via Min.Clinic Supp. telephone number.Test done at CVS drive-thru.Arrive 10 minutes before appt time. Waited for one car for 5 minutes.Never received an email or confirmation of appt. as they mentioned I would. All arrangements done speaking to real agent. Agent said test takes five (5) minutes.My turn at window. Gave my confirmation code, name and why I was present. **** said wait while we get your test ready.Twenty (20) plus minutes later the test is delivered out the window to me. Lady gave instructions. Any question to speak up as she was leaving mic.on.I spoke up and no one came back to window for a few minutes. 4 cars in line behind me.MinuteClinic support line said I would get results in ***** hours.Called next day to re-verify correct text to #.Looking for results a day or two later. MinuteClinic said I would have results texted by (12-31-2022).Sat. came and went. I did not want to go out for New Years for fear of being contagious.Called Mon. morning looking for results.******* Rep ******** told me about the result on the phone. She was the best Rep I had spoken to from any company in quite a long time. She saw flaws in antiquated system that led me to not receive the promised results on time.Never offered me the MyChart or CVSonline portal options.I needed results emailed. Rep from day before said Yes without hesitation. Really- Some red tape then yes.The business model CVS is governed by is in need of study. The pharmacy is so busy medication pickups are laying on the floor.The thousands of BBB complaints against their Pharmacy and MinuteClinic is shameful and alarming.I lost work hrs at drive thru as well as not being able to celebrate NYear's Eve with people I see once a year. Request CVS Exec to call me to confirm this is how they want to run their business and make a reasonable offer for restitution greater than $200.CVS has been performing COVID testing for years & still has not got it down right.

      Business Response

      Date: 01/05/2023

      Thank you for your letter concerning your visit with MinuteClinic. I am pleased to report that this matter has been resolved between MinuteClinic and **************.

      Customer Answer

      Date: 01/06/2023



      Better Business Bureau:

      CVS understood the issue and hopefully will make corrections in their business practices so an issue like mine will not happen again. The response time from CVS was very prompt, courteous and caring.

      I was very satisfied with the resolution.

      Thank you to the BBB for their involvement.

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *********************

    • Initial Complaint

      Date:12/28/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Never got COVID test results. Nobody would help over the phone!

      Business Response

      Date: 12/30/2022

      This matter is considered resolved between Minute Clinic and *************************.

    MinuteClinic, L.L.C. is NOT a BBB Accredited Business.

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