Complaints

This profile includes complaints for MinuteClinic, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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MinuteClinic, L.L.C. has 710 locations, listed below.

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• 

  MinuteClinic, L.L.C.

  1 Cvs Dr Woonsocket, RI 02895-6146

• 

  MinuteClinic, L.L.C.

  4365 N Oracle Rd Tucson, AZ 85705-1633

• 

  MinuteClinic, L.L.C.

  8920 E TANQUE VERDE RD TUCSON, AZ 85749-9604

• 

  MinuteClinic, L.L.C.

  2010 S Dobson Rd Chandler, AZ 85286-7374

• 

  MinuteClinic, L.L.C.

  18591 N 59TH AVE GLENDALE, AZ 85308-1251

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/13/2022 $59.00 I booked an appointment online for a blood assay tuberculosis test for 6/13/2022. When I arrived I waited for over an hour past my scheduled appointment time. The nurse told me she did not have time to see me because it was her lunch hour and told me to go somewhere else. She told me she did not know where I could get the test done. I received a bill about 2 weeks later for preventative medicine individual and blood work. I called the business to dispute the charge and they refused. I would like to get the bill canceled because I received no services, not to mention that 3 hours of my time were wasted.Patient account number: ************ Provider name: ***************************;, FNP Service Location: 1653_**_NORTHWEST ******_A Service Location Address: ************************************************

  Business Response

  Date: 09/01/2022

  Thank you for your letter concerning ********************************************. I am pleased to report that this matter has been resolved between MinuteClinic and *****************************.

• Initial Complaint

  Date:08/20/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 7th, ************************************************************ ******, ********** due to possible exposure of the ******19 virus. At the time, we gave out insurance information to the *** and took our tests in the drive through. All three of us had the same insurance, Blue Shield of ********** and the *** employee told ** that our insurance was accepted by minute clinic and ***. It was a shock to us when I received 3 bills of $139 each in the mail in November saying that they did not have our insurance information. I immediately called them and gave them, once again our insurance information for all 3 of us. On the phone, they told me that they would reprocess the bills and ignore the **** that had arrived. So you can imagine my shock once again, 6 months later this July when I received 3 more bills also claiming that "We do not have your health insurance information on file". So I called again (it takes around 2 hours for each phone call). The woman I spoke with said that they DID have our insurance on file, but had me give her all of the information again. She then told me to ignore the bills, and she was sending the bills to insurance. Today, I received bills from a debt collector, ******************* **** There was never any time where I have not been working with *** minuteclinic trying to give them the information that they have requested, even after multiple attempts and after confirming that the Covid tests would be covered PRIOR to getting the tests. At this point in time, I have spent multiple hours on the the phone and multiple attempts to make this right. I had previously taking a covid test the month before at a different *** with the same insurance and it was 100% covered. At this time, I feel that the company is trying to scam my family out of $417. I am extremely disappointed in the *** company and saddened at the way that they are running their business.

  Business Response

  Date: 08/22/2022

  Thank you for your letter concerning ***********************. I am pleased to report that this matter has been resolved between MinuteClinic and ***********************. 

  Customer Answer

  Date: 08/22/2022

  
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

  I now have a lead contact who is currently helping me resolve the situation. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:08/18/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  hello i was trying to get a bill from my recent visit in JUNE 2022 at CVS MINUTE CLINIC at the below location ***************************************************** - CVS name - ************************ ph number -************ i am unable to get it online/reach out to the customer care.pls help me in getting this resolved so i can file a claim on portion of the bill thanks ******

  Business Response

  Date: 08/24/2022

  Thank you for your letter concerning ***********************************  MinuteClinic has made several attempts to reach Mr. ******** Narayanan via telephone.  MinuteClinic has also sent Mr. ******** ********* a letter advising them to contact us should they like to resolve this matter.  Please have Mr. ******** Narayanan contact ***********************, Patient Support Senior Coordinator at ************** to discuss further.

• Initial Complaint

  Date:08/11/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  went to get our yearly flu shot. Mistakenly thought that was what the clinic was for. They took our info and ******** card info. We got the shots. A month or two later, we got a **** for $74. I immediately contacted our insurance and was told to pay it while the claim was being processed. the shots were given on 9/22/21 the date it was paid by insurance was 6/07/2022. the amount Ins pd was $62.80. Insurance rep said to go to Minute clinic and ask about the reimbursement. Minute clinic said wait 4 or 5 weeks. I did that and went back. she took my info and I asked about an address to contact billing. She said they have nothing. Now it is two weeks later and now it is the principal of "big pharma" taking advantage. Insurance rep can not do anything. I have the paid check with the note I attached on the back and the date of service plus the date the claim was paid.

  Business Response

  Date: 08/19/2022

  Thank you for your letter concerning *****************************. I am pleased to report that this matter has been resolved between MinuteClinic and *****************************. 

  Customer Answer

  Date: 08/20/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************************

  I did receive the call and the promise that we will be getting a check but it has to go through the bank system and such. Until I receive the check, I want to make sure that you have all of the facts. I only have  a promise right now.. Thankyou.

• Initial Complaint

  Date:08/11/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sign at CVS in ******** ** stated they now offer Shingle Shots. I made appt. on line which had a shingle shot option .1/8 arrived at the minute clinic and the doctor took me right in because I had an appt. Came back two weeks later for the 2nd shot. 5/3 I receive a **** for ****** stating ******** and my supplement insurance did not cover. I checked and yes it is covered. I went in to CVS and the customer care person said if we would have walked 15 ft to the pharmacy it would have been covered but the Minute Clinic is not part of CVS it is a separate company and the doctor should have told us to go to the pharmacy. I called the customer complaint department and they said to consider it two different companies also. He said it is not the doctors responsibility to tell us to go to the pharmacy. They should have told us as soon as we booked the appt. that they are a separate company and to walk 15ft to the pharmacy to have the shot. They not only took the appt. on line but never told us for each of the shingle shots..... This is very unfair to consumers and they should make good on the cost of the shot. They did this to my wife as well and another person we know in the area. Why was our appt on the minute clinic board if I was suppose to go to the pharmacy for the shot? I filed a complaint for my wife as well. Now I am getting letters from a collection agency. *********************

  Business Response

  Date: 08/17/2022

  Thank you for your letter concerning an outstanding balance.  Minute Clinic has made several attempts to reach ************** via telephone.  Minute Clinic has also sent *************** a letter advising them to contact us should they like to resolve this matter.  Please have ************** contact ***************************, Patient Support Senior Coordinator at ************** to discuss further.

  Customer Answer

  Date: 08/19/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:08/11/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sign at CVS in ******** ** stated they now have Shingle shots avail. I made a appt. on line which offered the shingle shot as a option and booked the appt. Arrived at the Minute clinic and the doctor took us right in because we had an appt. Gave us the first shot and then gave us the 2nd shot a few weeks later. Note: I called my insurance company and they informed me I was covered for the shot. I received a **** 5/23 that I owe ******. I went to CVS and the help desk told me that the doctor should have told me to go to the pharmacy for my shot which is 15 ft away. She told me to consider it 2 separate companies and the doctor should have directed us to the pharmacy and the shot is not covered under the minute clinic. I called and filed a complaint and they said at the bottom of the screen on line it says to report to the pharmacy in small print. If I should have reported to the pharmacy, the minute clinic should have have posted our appt on the wall and they should not have taken us as a patient. Because of their error the insurance company will not pay for the shot which is ****** This also happened to my husband and another person I know. They should have the insurance pay for the shots or they should pay. This happened with both of my shots! Also my husband. Which I will be filing another complaint. Patient #******A1644

  Business Response

  Date: 08/17/2022

  Thank you for your letter concerning an outstanding balance.  Minute Clinic has made several attempts to reach *************** via telephone.  Minute Clinic has also sent *************** a letter advising them to contact us should they like to resolve this matter.  Please have *************** contact ***************************, Patient Support Senior Coordinator at ************** to discuss further.

  Customer Answer

  Date: 08/19/2022

  8/19 Please contact me at ************. I was away. Thank you. *****

  I left a message for *************************** 8/19/22

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/8 I did a virtual minute clinic appointment with a nurse practitioner. I provided my insurance info before the appt in the app and then also to the provider during the visit. I received a bill a couple months later for a very high full amount of money (no insurance paid amount). I told them that I needed the bill run through isnurance and provided my details a 3rd time. A month later I received another bill for the full amount. I called AGAIN and was told that my insurance wasn't processed correctly so provided it again. A month or two later I received another bill. I called back and did the whole process again. I was assured by the representative that he would waive the entire bill for my troubles. A month later, I get a bill for a lesser amount. I call again. I am told they see the notes on the account regarding waiving it, and that this will be investigated in 3 days. I do not get a call back in 3 days. I get another bill. I call back and am told that the representative shouldn't have told me they will waive the bill although the account is notated. I said I'm not paying. They send me another bill today. I spend another couple hours on the phone with 3 managers who all say they will not assist me and I either pay or go to collections. I WILL NEVER DO BUSINESS WITH CVS again. I have spent countless hours fixing THEIR problem.

  Business Response

  Date: 08/11/2022

  This matter is considered resolved between Minute Clinic and **************

• Initial Complaint

  Date:08/03/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had to get a TB test for my school in *********** *******. I visited CVS and did my TB test. I paid $79 for two visits. I have all the receipts and details. But I keep getting statements from MinuteClinic even though I paid my fee during my visit. I visited MinuteClinic on 10/04 and paid $35; on 10/06, I paid $39. I am frustrated seeing that statement and tried contacting them but no luck. This is very unacceptable business practice by Minute Clinic.

  Business Response

  Date: 08/04/2022

  Thank you for your letter concerning ***************************. I am pleased to report that this matter has been resolved between MinuteClinic and ***************************. 

• Initial Complaint

  Date:08/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Minute Clinic ***** ** on 4/25/2022 I was not diagnosed properly and ended up having to be seen by my primary care in another hospital that did in fact resolved my medical issue.Minute Clinic charged me ***** so i contacted them to dispute the **** I reached the following contact who i have in writing STATING and i quote,,,,,, and NOW I AM BEING SENT TO COLLECTIONS !!!!"Thank you ******!I will send this over to billing to ensure you are not billed for your Minute clinic visit on 4/25/2022. "Thank you,*********************************** ***********************************, CPhT | ************************ Analyst P ************ | F ************ 1 ******, Mail Code **** ******************************** Please help ! I am now being billed the ***** by ********** Systems which is their *** collector I need Minute Clinic to wipe out this charge and send me a ZERO BALANCE as stated in the email i have

  Business Response

  Date: 08/02/2022

  Thank you for your letter concerning *********************************. I am pleased to report that this matter has been resolved between MinuteClinic and *********************************. 

• Initial Complaint

  Date:07/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I provided my insurance cards when I used services at MinuteClinic ************************ of **********, **** I saw two nurse practitioners. One (*****************************) on 3/17/2020 and one (*****************) on 12/17/2021. Each time, the services included an office/outpatient visit and a lab analysis. I have repeatedly phoned the company as instructed on the billing statement *************), provided updated insurance information, and sent a certified letter that included copies of my insurance cards. But they refuse to update the insurance and order of billing. I have three insurances: *************** Shield of New Mexico (primary), Traditional ********** ******** (secondary), and ***************** of California (tertiary - supplement). In order for the insurance providers to pay they have to be billed in the correct order. Everyone who provides medical services knows this. However, MinuteClinic has haphazardly billed for payment.As of today, I know that BC/BSNM was billed and did not pay (based on a MinuteClinic statement dated 7/18/2022). ******** was billed and paid $3.41 for the 3/17/2020 service. MinuteClinic needs to bill ****** for the balance due before I pay any remaining balance. The statements I receive reflect only the original amount due and do not indicate any ******** payment even.For the service I received on 12/17/2021, I received a billing statement that shows MinuteClinic did not bill my primary (BC/BSNM) but only the tertiary (******) and the secondary (********). So, no payments were made by the insurance because they were instructed (by ******) to bill the other insurance.MinuteClinic billing has willfully failed to do the billing correctly. When I have made phone calls to them, the representatives either put me on hold and then hang up, claim they do not know how to correct the insurance billing order, or promise that it is taken care of.Also, they refuse to correct my billing address.Thank you,********************************* cell: ************

  Business Response

  Date: 09/06/2022

  Thank you for your letter concerning bills that you were receiving. I am pleased to report that this matter has been resolved between MinuteClinic and ***************.