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Business Profile

Clinic

MinuteClinic, L.L.C.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for MinuteClinic, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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MinuteClinic, L.L.C. has 710 locations, listed below.

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    Customer Complaints Summary

    • 552 total complaints in the last 3 years.
    • 243 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Visited Minute Clinic on 1/24/25 for an eye/ear/sinus infection. Was prescribed antibiotics. They charged me my 35$ copay,as per my insurance *********** Blue Shield) on 1/27/25. An additional charge of 425.22$ showed on my account on 2/3/25. Called to Minute Clinic dispute the charge and was told by phone representative that ********************** had changed my account number (and that of every other person insured by ********** Blue Shield). Thus they could not submit my claim so charged my card on file the full amount. This was a lie. After this call I called ********** Blue Shield to verify this, and was told that this was false. The ********** Blue Shield phone representative then called Minute Clinic to confirm this and then set in motion my claim being processed, with the account number not ever have been changed. I was told my refund could take as long as ***** days before refund. Minute Clinic had all of my contact info and never made any effort to contact me to about my insurance card not working and in fact (according to **********************) never being submitted.

      Business Response

      Date: 02/13/2025

      Thank you for your letter concerning Mr. ****** *****. MinuteClinic has made several attempts to reach Mr. ****** ***** via telephone. MinuteClinic has also sent *********************** letter advising them to contact us should they
      like to resolve this matter. Please have ***************************** ***** *****, Patient Support Senior Coordinator at ************ to discuss further.

    • Initial Complaint

      Date:02/06/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the minute clinic for a sinus infection. Prior to the visit I input all of my correct insurance information. While in the visit, the provider specifically stated that the insurance information was in the system and the appointment would be covered by insurance. This visit was 1/6/25. On 1/12/25 I received and email and my credit card was charged ****** for the visit/care. I called the customer service line and the reported that they had not billed my insurance, instead just billed me. I had everything corrected, called insurance who paid $40 (what my copay should have been), yet it is over a month later and I am still waiting on my refund of $609.00 from the minute clinic. I have called multiple times and they continue to report there is nothing that they can do and the refund is still processing and it would still be 4-6 weeks until a refund is processed/a check is mailed. I was wrongfully charged in the first place and this process needs to be expedited as it is a charge on my credit card that needs to be paid off.

      Business Response

      Date: 02/13/2025

      Thank you for your letter concerning Ms. ****** *********. I am pleased to report that MinuteClinic has contacted patient and  Ms.****** ********* and provided them with a resolution for their concern. This matter has been resolved between MinuteClinic and Ms. ****** *********.

    • Initial Complaint

      Date:02/05/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally express my frustration with the service and billing issues I experienced at the MinuteClinic located at **************************************************, on January 16.I visited the clinic for an *** pregnancy test. The staff initially informed me that the cost would be $90, which I agreed to. After taking my blood pressure, the doctor called me to ask a few questions and confirmed that the total, including taxes, would be $102, which I also accepted. Additionally, the doctor prescribed me medication for severe nausea.However, my experience was far from satisfactory. First, the technician who drew my blood was extremely unprofessionalshe left me with a large, swollen bruise on my arm that turned purple. It was painful and completely unacceptable.Second, despite the doctor informing me that my prescription would be sent to the *** inside Target, I arrived to pick it up only to be told they had not received any prescription. I called and visited the pharmacy multiple times over three days, but they repeatedly stated that no prescription had been sent. After an entire week of waiting, my husband had to personally call and stay on hold for an hour before they finally sent the prescription, allowing me to get the much-needed ************* make matters worse, I recently discovered that I was charged twice on the day of my visitone transaction for $102 and an additional charge of $40. On top of that, I have now received a bill from ******* for $126 for the *** pregnancy test, which should have already been covered in my original payment. This overcharging and additional billing are completely unacceptable.I have tried calling multiple times, but no one ever answers. ****** ******

      Business Response

      Date: 02/07/2025

      Thank you for your letter concerning ***************** I am pleased to report that this matter has been resolved between MinuteClinic and *****************.

    • Initial Complaint

      Date:02/05/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      01/06/2025 01/07/2025 Minute Clinic *************************************** There were billing erros from the provider side and also from the insurance side, which led Ultimately to charge my credit card in $********** I am pursuing them to refund.Becasue erros occured beteween them, I was charged for their mistakes

      Business Response

      Date: 02/12/2025

      Thank you for your letter concerning ******* ******** . I am pleased to report that this matter has been resolved between MinuteClinic and ******* ********. 

    • Initial Complaint

      Date:02/05/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CVS Minute Clinic charged a fee for referral to another provider and CVS Minute Clinic never used to charge a fee for referral out to another provider. I was charged $58 and some change for them to refer me out in dangerous weather for a minor UTI.

      Business Response

      Date: 02/11/2025

      Thankyou for your letter concerning billing. MinuteClinic has made several attempts to
      reach ******** ******* via telephone. MinuteClinic has also sent  *********************************** a letter advising them to
      contact us should they like to resolve this matter. Please have ******** ******* contact ******** ******,
      Patient Support Senior Coordinator at ************ to discuss further.

    • Initial Complaint

      Date:02/03/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just had the most frustrating interaction with CVS (************************************************)I registered for an online apt to have a Titer test completed and the above location was designated to perform the test. I arrive at my appointment and am forced to sit in an abandoned looking waiting room with another patient hacking and coughing and refusing to obtain a mask (free) for over thirty minutes after my scheduled appointment. To make the situation even worse no one came out to check on the waiting persons and their needs- but after the attending *** took me back to the consult area- she told me that they are short staffed for drawing blood (then why let me make the appointment over a weeks ago) The *** didn't even try to draw the blood work needed for the test- Instead she sent me to a referral diagnostic center AND CHARGED ME 60 DOLLARS FOR THE CLINIC VISIT WHERE I HAD NOTHING DONE- So I go to quest diagnostic center- not only do I now have to take extra time off from work- I have to pay for parking and walk with a broken foot (BTW) into a bustling hospital through corridor and corridor to get to the location for the blood work. I made an online appointment for a specific date and time and after going through all of this-I WAS NOT SEEN AS THE STAFF PREFERED TO STAND LAUGHING IN THE BACK WITH THE DOOR CLOSED AND NOT OTHER POINT OF CONTACT UNTIL THEY COME OUT AND CALL YOUR NAME- NO ONE CAME OUT AND I HAD TO LEAVE TO GO BACK TO WORK AFTER AN HOUR WAITING WITH NO ONE ABLE TO PERFORM THE ***** TEST BLOOD WORK.THIS WAS THE WORSE CVS I WANT A FULL REFUNFD OF THE MONEY I PAID AS CVS COULD NOT DO WHAT I NEEDED TO HAVE DONE NEVER AGAIN CONSUMER BEWARE

      Business Response

      Date: 02/06/2025

      Thank you for your letter concerning Ms. ***** *****. MinuteClinic has made several attempts to reach Ms. ***** ***** via telephone. MinuteClinic has also sent ********************* a letter advising them to contact us should they like to resolve this matter. Please have Ms. ***** ***** contact ***** *****, Patient Support Senior Coordinator at ************  to discuss further.

      Customer Answer

      Date: 02/10/2025

      Thank you for your attention to my issue and all of your help was well appreciated!

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***** *****

    • Initial Complaint

      Date:02/01/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged for the flu and Covid vaccine as well as the tb test when I should not have been charged for anything. I have my insurance and my insurance covers these costs and the nurse on the last visit, Sunday January 26th, even confirmed I would not be charged. If you need my healthcare insurance I will send it, please contact me.

      Business Response

      Date: 02/11/2025

      Thank you for your letter concerning billing. I am pleased to report that this matter has
      been resolved between MinuteClinic and *** ********.

    • Initial Complaint

      Date:01/31/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited the Minute Clinic in ********* on January 18 for a medical consultation. After a brief conversation with the doctor, she informed me that my condition required a diagnosis at an urgent care facility and that she was unable to assist me. Before leaving, I asked about the consultation fee, and she inquired whether I had insurance. I replied that I did, but I was unsure if my insurance would cover this clinic. She then told me that the fee should be $22. After that, I left the clinic and went to urgent care. At that time, I also received a bank notification confirming a $22 charge. However, on the morning of January 29, I was shocked to receive a bill from Minute Clinic for $543.54. I immediately contacted Minute Clinic and was told they would reach out to my insurance company. I then contacted my insurance provider to confirm whether my visit was covered, and they informed me that my insurance does not cover Minute Clinic. I subsequently reached out to Minute Clinic to ask why I was charged such a high fee when no examination or treatment was performed. I also explained that my insurance provider had already confirmed that my insurance does not cover the visit. However, they still asked me to contact the insurance company and then hung up the phone.I believe this charge is completely unreasonable since no medical treatment or examination was providedonly a referral to urgent care. Therefore, I strongly believe that Minute Clinic should refund the $543.54 charge.

      Business Response

      Date: 02/07/2025

      Thank you for your letter concerning ******** *****. I am pleased to report that this matter has been resolved between MinuteClinic and ******** *****.  

    • Initial Complaint

      Date:01/31/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/19/25 went to CVS minute clinic and was told that office visit was between $35 and $250. Was charged today 1/31/25 for $175 for a visit and flu test after insurance. Checked bill and insurance was charged $460 for office visit and $306 for lab work. Called and spoke to ******* *. At call center and he said that was the new rates that is used when using insurance. I asked to speak to supervisor about the charges and she refused to speak to me and told ******* that she wouldnt speak to me and charges are what they are. Her name was ******* *. A co-worker went to minute clinic in next town over and insurance was charged $169 for office visit. He paid out of pocket $44. This was for the same visit to be tested for flu.

      Business Response

      Date: 02/06/2025

      Thankyou for your letter concerning billing. I am pleased to report that this matter has
      been resolved between MinuteClinic and ******* *****.

    • Initial Complaint

      Date:01/30/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 3, 2025, I visited the MinuteClinic location at ********************************************************************, while traveling in the area, to evaluate the illness I'd been experiencing for nearly a week. I had previously used a MinuteClinic location while traveling out of state and the cost was covered by my health insurance, so I asked they submit the bill for this visit to my insurance company. As it turned out the bill was declined for coverage as this MinuteClinic was an "out-of-network" *********** a consequence, on January 23 I received a bill in the amount of $970 for the services I'd received ($460 for the office visit with a nurse practitioner, and $510 to test for Covid, strep throat, and the flu), and the following day this amount was auto-charged to my credit card.The amount charged seemed to me far in excess of what one would reasonably expect for this service, especially given MinuteClinic's marketing emphasis on "affordable care" (with or without insurance) and the sample pricing they publish on their website. Accordingly, I contacted both CVS and MinuteClinic customer service (twice) to discuss this and request an adjustment (partial refund) in consideration of the fact this bill was not approved for insurance coverage. In the process I was advised there IS a different tier of pricing (i.e., cheaper) for "self pay" customers, but was told there is nothing that can be done at this point since this was originally billed for insurance.Following these contacts, on January 26 I submitted a written complaint through the *** website contact page, again requesting a partial refund to effectively re-bill this transaction at "self pay" rates. The form indicates they respond within 2 business days, but as of today (4th day) I have not received a reply of any type (not even an acknowledgement), so I am opening this complaint as a next course of action in seeking a satisfactory resolution.

      Business Response

      Date: 02/04/2025

      Thank you for your letter concerning billing. I am pleased to report that this matter has been resolved between MinuteClinic and ****** *******.

      Customer Answer

      Date: 02/04/2025

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ****** *******

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