We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Clinic

MinuteClinic, L.L.C.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clinic.

Complaints

This profile includes complaints for MinuteClinic, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

MinuteClinic, L.L.C. has 710 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 552 total complaints in the last 3 years.
    • 243 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/13/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a ****************** Employee with ***************. Per our plan, CVS Minute Clinic is not supposed to charge the ***** of $35.00. I verified this with ***** as well. I was told *** would have to refund me. CVS has been impossible to reach. CVS Minute Clinic is collecting money that is not due to them.

      Business Response

      Date: 02/14/2025

      Thank   you for your letter concerning Ms. ***** *******. I am pleased to report that we have contacted Ms. ***** ******* and this matter has been resolved between MinuteClinic and Ms. ***** *******

      Customer Answer

      Date: 02/18/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***** *******

    • Initial Complaint

      Date:02/08/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received treatment on Jan 9 2025 at the MinuteClinic located at *************************** and gave them my insurance information and paid $68.56 with my health savings account credit card and have a receipt for it showing account ID ********. On Feb 2 2025 I got an email saying that my card was charged $496.98 for visit ID *********. I did not authorize that charge and believe this is fraudulent.

      Business Response

      Date: 02/13/2025

      The patient visited MinuteClinic and received a complete clinical evaluation and treatment plan. The charges are therefore valid.  It is the patients responsibility to work with their insurer to determine coverage.  MinuteClinic recommends that the patient follow-up with her insurer for self submission. MinuteClinic considers the matter closed.

      Customer Answer

      Date: 02/24/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.  They took my insurance information and told me it would be $68 dollars.  They never said that if the insurance was rejected it could cost as much as $565.54.  Had I known this, I would have told them I would pay the $150 non-insurance rate or went somewhere else for services.  In any case I had no reason to suspect that a insurance rate would be more than a non-insurance rate. This feels like a bait and switch.



      Regards,

      ****

       

       

      Business Response

      Date: 02/26/2025

      Thank you for your letter concerning the **** *******. MinuteClinic has discussed the matter with the patient and determined they are responsible for balance due for services rendered.  The patient has informed us he will be following up with insurance for reimbursement.  Therefore, MinuteClinic considers this matter closed.

      Customer Answer

      Date: 03/07/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *********** order for there to be a valid transaction the buyer and seller must agree on the price to be paid for the service.  I agreed to $68 dollars not $565. Minute Clinic should have never taken the money out of my account without first contacting me.  Minute Clinic will say that the forms I signed when I checked in allow them to to charge and take whatever they see fit to charge for the service.  But that does not change the fact that I had no idea what that amount could be.  On a call with a Minute Clinic representative they admitted that they know that no one reads all those forms.  This is especially true when you are sick and under duress. Which further leads to this being an invalid transaction. Minute Clinic needs to stop this unfair and invalid business process. 

      I was able to get a refund by resolving the claim issue with my insurance company, but it is now almost 2 months since my visit, and it has been a real hassle trying to get this worked out. I had to call Minute Clinic to find out when my health savings account would be refunded, and was told that a paper check would be mailed in another 4-6 weeks.  That means that Minute Clinic will get the benefit of holding on to my money for 3 months and I won't have access to that money, and will get no compensation for that, or the time I had to spend resolving this. Other consumers need to be spared this kind of treatment from Minute Clinic. Again, Minute Clinic needs to stop this unfair and invalid business process. 

      Regards,

      ****

       

       

    • Initial Complaint

      Date:02/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was seen on 1/15/25 and I gave them my insurance information and was charged my $15 copay. Not even 30 days later they charged my bank card $869. No notification that they were taking money out of my account. I was never told I would have to put my card on file for other payments. They sent my insurance information to the wrong insurance company and never notified me that my insurance wasnt going to pay for it. I called and they said it was denied and I called my insurance company and they never received a claim from them.

      Business Response

      Date: 02/12/2025

      Thank you for your letter concerning ***** ****** . I am pleased to report that this matter has been resolved between MinuteClinic and ***** ******. 

    • Initial Complaint

      Date:02/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Visited Minute Clinic on 1/24/25 for an eye/ear/sinus infection. Was prescribed antibiotics. They charged me my 35$ copay,as per my insurance *********** Blue Shield) on 1/27/25. An additional charge of 425.22$ showed on my account on 2/3/25. Called to Minute Clinic dispute the charge and was told by phone representative that ********************** had changed my account number (and that of every other person insured by ********** Blue Shield). Thus they could not submit my claim so charged my card on file the full amount. This was a lie. After this call I called ********** Blue Shield to verify this, and was told that this was false. The ********** Blue Shield phone representative then called Minute Clinic to confirm this and then set in motion my claim being processed, with the account number not ever have been changed. I was told my refund could take as long as ***** days before refund. Minute Clinic had all of my contact info and never made any effort to contact me to about my insurance card not working and in fact (according to **********************) never being submitted.

      Business Response

      Date: 02/13/2025

      Thank you for your letter concerning Mr. ****** *****. MinuteClinic has made several attempts to reach Mr. ****** ***** via telephone. MinuteClinic has also sent *********************** letter advising them to contact us should they
      like to resolve this matter. Please have ***************************** ***** *****, Patient Support Senior Coordinator at ************ to discuss further.

    • Initial Complaint

      Date:02/06/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the minute clinic for a sinus infection. Prior to the visit I input all of my correct insurance information. While in the visit, the provider specifically stated that the insurance information was in the system and the appointment would be covered by insurance. This visit was 1/6/25. On 1/12/25 I received and email and my credit card was charged ****** for the visit/care. I called the customer service line and the reported that they had not billed my insurance, instead just billed me. I had everything corrected, called insurance who paid $40 (what my copay should have been), yet it is over a month later and I am still waiting on my refund of $609.00 from the minute clinic. I have called multiple times and they continue to report there is nothing that they can do and the refund is still processing and it would still be 4-6 weeks until a refund is processed/a check is mailed. I was wrongfully charged in the first place and this process needs to be expedited as it is a charge on my credit card that needs to be paid off.

      Business Response

      Date: 02/13/2025

      Thank you for your letter concerning Ms. ****** *********. I am pleased to report that MinuteClinic has contacted patient and  Ms.****** ********* and provided them with a resolution for their concern. This matter has been resolved between MinuteClinic and Ms. ****** *********.

    • Initial Complaint

      Date:02/05/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally express my frustration with the service and billing issues I experienced at the MinuteClinic located at **************************************************, on January 16.I visited the clinic for an *** pregnancy test. The staff initially informed me that the cost would be $90, which I agreed to. After taking my blood pressure, the doctor called me to ask a few questions and confirmed that the total, including taxes, would be $102, which I also accepted. Additionally, the doctor prescribed me medication for severe nausea.However, my experience was far from satisfactory. First, the technician who drew my blood was extremely unprofessionalshe left me with a large, swollen bruise on my arm that turned purple. It was painful and completely unacceptable.Second, despite the doctor informing me that my prescription would be sent to the *** inside Target, I arrived to pick it up only to be told they had not received any prescription. I called and visited the pharmacy multiple times over three days, but they repeatedly stated that no prescription had been sent. After an entire week of waiting, my husband had to personally call and stay on hold for an hour before they finally sent the prescription, allowing me to get the much-needed ************* make matters worse, I recently discovered that I was charged twice on the day of my visitone transaction for $102 and an additional charge of $40. On top of that, I have now received a bill from ******* for $126 for the *** pregnancy test, which should have already been covered in my original payment. This overcharging and additional billing are completely unacceptable.I have tried calling multiple times, but no one ever answers. ****** ******

      Business Response

      Date: 02/07/2025

      Thank you for your letter concerning ***************** I am pleased to report that this matter has been resolved between MinuteClinic and *****************.

    • Initial Complaint

      Date:02/05/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      01/06/2025 01/07/2025 Minute Clinic *************************************** There were billing erros from the provider side and also from the insurance side, which led Ultimately to charge my credit card in $********** I am pursuing them to refund.Becasue erros occured beteween them, I was charged for their mistakes

      Business Response

      Date: 02/12/2025

      Thank you for your letter concerning ******* ******** . I am pleased to report that this matter has been resolved between MinuteClinic and ******* ********. 

    • Initial Complaint

      Date:02/05/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CVS Minute Clinic charged a fee for referral to another provider and CVS Minute Clinic never used to charge a fee for referral out to another provider. I was charged $58 and some change for them to refer me out in dangerous weather for a minor UTI.

      Business Response

      Date: 02/11/2025

      Thankyou for your letter concerning billing. MinuteClinic has made several attempts to
      reach ******** ******* via telephone. MinuteClinic has also sent  *********************************** a letter advising them to
      contact us should they like to resolve this matter. Please have ******** ******* contact ******** ******,
      Patient Support Senior Coordinator at ************ to discuss further.

    • Initial Complaint

      Date:02/03/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just had the most frustrating interaction with CVS (************************************************)I registered for an online apt to have a Titer test completed and the above location was designated to perform the test. I arrive at my appointment and am forced to sit in an abandoned looking waiting room with another patient hacking and coughing and refusing to obtain a mask (free) for over thirty minutes after my scheduled appointment. To make the situation even worse no one came out to check on the waiting persons and their needs- but after the attending *** took me back to the consult area- she told me that they are short staffed for drawing blood (then why let me make the appointment over a weeks ago) The *** didn't even try to draw the blood work needed for the test- Instead she sent me to a referral diagnostic center AND CHARGED ME 60 DOLLARS FOR THE CLINIC VISIT WHERE I HAD NOTHING DONE- So I go to quest diagnostic center- not only do I now have to take extra time off from work- I have to pay for parking and walk with a broken foot (BTW) into a bustling hospital through corridor and corridor to get to the location for the blood work. I made an online appointment for a specific date and time and after going through all of this-I WAS NOT SEEN AS THE STAFF PREFERED TO STAND LAUGHING IN THE BACK WITH THE DOOR CLOSED AND NOT OTHER POINT OF CONTACT UNTIL THEY COME OUT AND CALL YOUR NAME- NO ONE CAME OUT AND I HAD TO LEAVE TO GO BACK TO WORK AFTER AN HOUR WAITING WITH NO ONE ABLE TO PERFORM THE ***** TEST BLOOD WORK.THIS WAS THE WORSE CVS I WANT A FULL REFUNFD OF THE MONEY I PAID AS CVS COULD NOT DO WHAT I NEEDED TO HAVE DONE NEVER AGAIN CONSUMER BEWARE

      Business Response

      Date: 02/06/2025

      Thank you for your letter concerning Ms. ***** *****. MinuteClinic has made several attempts to reach Ms. ***** ***** via telephone. MinuteClinic has also sent ********************* a letter advising them to contact us should they like to resolve this matter. Please have Ms. ***** ***** contact ***** *****, Patient Support Senior Coordinator at ************  to discuss further.

      Customer Answer

      Date: 02/10/2025

      Thank you for your attention to my issue and all of your help was well appreciated!

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***** *****

    • Initial Complaint

      Date:02/01/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged for the flu and Covid vaccine as well as the tb test when I should not have been charged for anything. I have my insurance and my insurance covers these costs and the nurse on the last visit, Sunday January 26th, even confirmed I would not be charged. If you need my healthcare insurance I will send it, please contact me.

      Business Response

      Date: 02/11/2025

      Thank you for your letter concerning billing. I am pleased to report that this matter has
      been resolved between MinuteClinic and *** ********.

    MinuteClinic, L.L.C. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.