Business Profile
Electric Companies
Dominion Energy South CarolinaHeadquarters
Complaints
This profile includes complaints for Dominion Energy South Carolina's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 97 total complaints in the last 3 years.
- 29 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/13/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 01/07/2025 I had a payment arrangement of $249 that was due to
Dominion Energy. I made a payment of $247 as I forgot the total amount
that I owed. My service was disconnected so I made a call to Dominion
Energy's customer service center. I spoke to a nice gentleman who stated
that "as a courtesy he would waive the $12 fee and get my services
reconnected". He instructed me to turn off my breaker box and wait 25
minutes to reconnect. I did as instructed and waited 25 minutes and
turned on my breaker box. After turning on the breaker, I noticed that my
stove and microwave were no longer working when every appliance was
working fine before disconnection. I tried unplugging and plugging back
in the microwave and stove but nothing turned back on. I contacted
Dominion to file a claim which I was successful with doing so. I received
an email from an Eric very shortly after stating that my claim was denied
and basically that if I would've made a full payment on time, my stove
and microwave would still be working. Due to me losing my job last year,
I have been so stressed trying to catch up on bills, I honestly forgot about
the $12. I tried speaking to a supervisor for additional assistance but she
stated that Eric was a supervisor and whatever response he provided
stands. That was not the response I was looking for. I don't just have
$500-1,000 laying around where I can purchase a new stove and
microwave ,and because everything was working before hand, I'm not
understanding why I can't receive any assistance.Business Response
Date: 01/23/2025
The consumer reached out for the company regarding damages to an appliance after services were restored. Our claims department researched and determined any damage to the appliance was not caused by the reconnection of service. The claims agent spoke with consumer and provided this information. We recommend the consumer contact their insurance agency to discuss.Customer Answer
Date: 01/23/2025
Complaint: ********
I am rejecting this response because:
Sincerely,
******** *******Customer Answer
Date: 01/23/2025
Prior to services being disconnected (which I understand was due to partial payment) my appliances were working perfectly fine. The only explanation is that something happened during the disconnect/reconnect. I did as I was told after the service was restored so there’s no reason for my appliances to not be working. I need some other type of assistance for my appliances not working other than a “contact your insurance provider .”Customer Answer
Date: 01/23/2025
Prior to services being disconnected (which I understand was due to partial payment) my appliances were working perfectly fine. The only explanation is that something happened during the disconnect/reconnect. I did as I was told after the service was restored so there’s no reason for my appliances to not be working. I need some other type of assistance for my appliances not working other than a “contact your insurance provider .”Business Response
Date: 01/27/2025
We apologize the company was unable to assist, however a reconnection of service would not have caused the damage to the appliance. An electrician may be able to determine what could have occurred at the connection point of the appliance to have caused damage. We recommend you contact your insurance agency.Initial Complaint
Date:01/10/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for the debt attributed to DOMENGY SC. There is no contract between me and DOMENGY SC, and they have not furnished the original agreement as requested.Business Response
Date: 01/14/2025
Dominion Energy has spoken with the consumer regarding a previously unpaid debt. The consumer has paid the outstanding balance, and the company promptly reported the debt paid in full in accordance with the Fair Credit Reporting Act. Unless it has been identified that the company has made an error, the debt is not deleted from the credit reporting but is reported as paid in full, which is what the company did for the outstanding balance that was paid by the consumer. No further action will be taken.Initial Complaint
Date:11/15/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Good Afternoon,
My name is *****, I purchased some land in Williston SC. I put in for power back in July. They first gave me the run round about needing the right away. The guy who I purchase the land from would not let Dominion place poles on his side of the road. It has been months that I have been trying to get power to my land. This land is a resident home not commercial. They told me that it would cost me $22,000. This is a new road that the real-estate guy put in, because he had all the land cut out into lots for sale and he was going to make it into a neighbor hood. I bought a little over 8 acres of land and another lady bought a little over 10 acres and another man bought some too and now since I am the first one asking for power they are wanting me to pay $22,000 up front in order for them to start power to my land that I already have a trailer on. Is this right can Dominion Energy charge a resident home $22,000???
Thank you,Business Response
Date: 11/19/2024
The company has been in contact with the consumer and is currently working on options to provide utility services to her property. All information provided to the utility does not reflect the construction of additional homes in her area. The consumer has also filed with the state regulator, therefore all further communication related to this issue will be through that agency, not the Better Business Bureau. Thank you.Initial Complaint
Date:10/31/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I cannot get dominion to come and install gas to my renovated home. I have called and called. It is a confusing mess, they often do not communicate or record the communication between inspectors and the 3rd party group that is supposed to install gas. I cannot move into my house until I have gas. It has been weeks of the run around. While me and my 3 children are shuffling around and have a lovely home ready for us. Except for dominion! I am at my whits
end. My family and our lives have been greatly affected and dominion has zero concern or urgency to help me resolve this situation. I call and call and beg and plead to please have this line installed. Again this has been WEEKS.Business Response
Date: 11/01/2024
The company apologizes for the delay in providing the customer gas services. The lines to the home had been abandoned which results in having to initiate new construction work at the location. We have spoken with the consumer and this work is scheduled for the week of 11-04-2024. Any changes in a location from the previous service can also impact the timing of the completion. We look forward to having this resolved by the end of next week.Initial Complaint
Date:10/15/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 3/15/24 my mail began forwarding to *** ******** *****, Irmo, SC 29063, the power was disconnected at *** ******** ****, Chapin, SC 29036 and a final bill dated 4/5/24 in the amount of $508.31 was paid for account # 7-2100-7337-2821. Small bills for basic facility charges and subdivision lighting continue to come in, most recently dated 9/24/24 for $13.54. At what point are bills for *** ******** ****, Chapin, SC 29036 going to STOP being mailed to *** ******** *****, Irmo, SC 29063?Business Response
Date: 10/17/2024
Dominion Energy has reviewed the account records for this location and does not show the consumer requested the account to final bill. All communication records were researched and no request to final bill was received. The company has left a message for the consumer to contact a representative.Initial Complaint
Date:10/01/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The delinquent payments showing on my credit report was a result of my job loss due to Covid-19. The CARES Act, which was signed into law on March 27, 2020, and ended May 11, 2023. This act amended the Fair Credit Reporting Act (FCRA) to stop adverse credit reporting during the Covid-19 crisis under these circumstances. Please update this information to PAID/AGREED for the following time period.Business Response
Date: 10/07/2024
The consumer reached out for the company in 2023 and was advised that the debt would be updated on credit reporting agencies to show in had been paid in full once payment was received. On 05/12/2023, the debt was paid. The company has reported the debt paid in full as required by the FCRA. The debt reflects a zero balance. No further action is required by the company.Initial Complaint
Date:09/30/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Required “context” information
As a masters-prepared registered nurse working at a specific hospital here,in 2019 , I began to file reports of egregious acts of patient abuse and neglect I personally witnessed. From 2019 to today, I have suffered unconscionable physical and emotional retaliatory acts, to include:
-an injury to my left, 5th metatarsal that required surgical repair
-being illegally handcuffed and forcefully removed from the hospital and unlawfully imprisoned on not one, but two occasions.
-being scheduled to undergo a “competency hearing” (my history makes me an easy target for this, and was the reason I was handcuffed while sitting in the hospital cafeteria one afternoon and unlawfully imprisoned for the second time).
-having a brand new $8000 HVAC system sabotaged
-being unable to obtain reputable legal counsel after draining my entire retirement fund for “required” fees to “review” my irrefutable evidence
Despite these deplorable actions, my complaint today does not involve the hospital..My complaint is based solely on a “coincidental” act that coincides with the arrival of hurricane Helena this past week. Yes, power outages are one expected aspect of these “acts of God” and sometimes repair crews are unable to access some communities due to debris and other hazards. However, when submitting power-outage reports in succession to Dominion Energy, being told that no such reports had been submitted, and then, only after notifying Dominion Energy that there were no fewer than 4 individuals who could attest to my submissions and screenshots taken of same, was it acknowledged that my submissions did indeed exist. Then having crews restore power to the community DIRECTLY across the street from my backyard, but, despite there being no impediments to accessing my home, the power to my home has yet to be restored, It would appear that this “coincidence” is anything but.
Across my backyard fence, there are street lights, lights in motel room windows, etc.Business Response
Date: 10/05/2024
Dominion Energy records show the consumer was restored on 09/30/2024. During the
event, the company provided estimated times of restoration by county on our
website and outage map. For Richland County the company provided an estimated
time of restoration approximately 11:00pm Thursday, October 3. Service may be
restored earlier; however, we hope to have 95% of his area restored by this
date. In the case of this consumer, the company was able to restore prior to
the scheduled time.The company has all available resources in
this area working diligently to restore service for our customers. If the
consumer will go to www.dominionenergy.com where there are videos and press
releases posted that explains the restoration process and provides the most
updated information. We have a storm page dedicated to providing the most
updated information. We appreciate the patience of our customers, and we work
to repair and restore services caused by this unprecedented storm.Initial Complaint
Date:09/25/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Street light in our yard has been out since May, 2024. Have made multiple calls and left messages for a return call. No one has returned our calls. It has become a major safety concern with no lighting. We are being billed every month $5.00 for the lights. There’s no excuse being an electric company and cannot get the light repaired in a timely manner.Business Response
Date: 10/07/2024
Dominion Energy advised the consumer 30 days ago that the company was experiencing a delay in the supply chain for equipment. The equipment arrived on Wednesday, October 2, however due to restoration efforts for over 435k customers in the past 11 days we were unable to service non-emergency orders. The company has the consumers lighting repair service order assigned to a truck and will be repaired within the next 48 hours. We appreciate the patience of our customers during this time of restoration.Initial Complaint
Date:08/29/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Dominion Energy Sc.I do not have a contract with Dominion Energy Sc, they did not provide me original contract as I requested.Business Response
Date: 08/29/2024
The company requires the consumer to provide an address to verify their request for investigation. The only information provided was a name and zip code.Customer Answer
Date: 08/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, the address is **** **** ** **** * Columbia Sc 29209Initial Complaint
Date:08/12/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to express my deep concern and frustration regarding the lack of response to my previous dispute regarding the alleged debt that you claim I owe. Despite my previous attempts to contact your agency and request verification and proof of this debt, I have not received any communication back from you. This lack of response has left me in a state of confusion and dissatisfaction.
As per the Fair Debt Collection Practices Act (FDCPA), I have the right to request verification of this debt and expect timely communication from your agency. I initially sent a dispute letter on [6/7/2024], certified via USPS with tracking number [**** **** **** **** ****]. This letter contained detailed information about the alleged debt, including the account number and total amount owed, while urging you to provide valid proof validating the legitimacy of this debt.
However, I have not received any written communication or documentation from your agency that acknowledges my dispute or provides any evidence to substantiate the existence of this debt. It is my understanding that, without proper verification, you are required by law to cease all collection activities and remove any negative reporting from my credit files.Business Response
Date: 08/13/2024
The company previously responded to the consumer inquiry about this outstanding debt. The company provided a response to the consumer on June 13, 2024. The company's investigation found the outstanding debt to be valid. If the consumer chooses to pay the outstanding debt, the company will provide a paid in full letter, the trade will show paid in full however will not be deleted from the credit reporting agency.
Dominion Energy South Carolina is BBB Accredited.
This business has committed to upholding the BBB Standards for Trust.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.