We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Monograms

United Monograms

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Monograms.

Complaints

This profile includes complaints for United Monograms's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

United Monograms has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 58 total complaints in the last 3 years.
    • 46 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/15/2024

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased $222 worth of clothing. Their website says 12-20 business days of processing (which is already absurd). I placed an order on September 13. Today is day 20. I reached out last night and heard nothing. Again this morning. And again tonight where I finally got a response. They told me they have not yet begun making my order and “they’re sorry.” This is outrageous. I have items that I purchased to have had within reason, they’ve taken the money from me. And some were for a holiday and event coming up that I will not have now.

      Business Response

      Date: 10/28/2024

      Delivered! So Sorry for Delay. Hope you love it!

       

      Tracking Link: **********************************

      Customer Answer

      Date: 10/28/2024



      Complaint: ********



      I am rejecting this response because: my items were 40 days late and I am STILL missing a sweatshirt. I had to reach out to YOU to ask where the shirt was. You’re very unorganized. And you submit the only 2 messages you’ve sent me the last 30 days? How convenient that you were able to find auto generated emails that you send to your customers and act like it was independently sent to me. I want the rest of my order. And on time. 



      Sincerely,



      ***** ******

      Business Response

      Date: 10/31/2024

      We are SOO Sorry for this delay! Package has been delivered!

       

      Tracking Link: **********************************

      Customer Answer

      Date: 11/02/2024



      Complaint: ********



      I am rejecting this response because:

      no, nothing was delivered. I don’t know where you got that tracking info but there’s been nothing in my mailbox for the last 3 days  




      Sincerely,



      ***** ******

    • Initial Complaint

      Date:10/09/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase on September 8. The last email I received from them was that my order was confirmed. I never received any further tracking information, shipping information, yet I was charged almost $90. I have emailed them four different times asking for someone to please respond back to me and let me know the status of my order. I have commented and sent messages via Instagram, I’ve used their form submission on their website, and I’ve sent emails. Everything goes Unanswered.

      Business Response

      Date: 10/23/2024

      Order was delivered. We spoke to the customer and apologized for the fact It took longer to arrive than expected. They are satisfied with the product.

       

      Tracking Link: *************************2*********7

      Business Response

      Date: 10/23/2024

      Order was delivered. We spoke to the customer and apologized for the fact It took longer to arrive than expected. They are satisfied with the product.

       

      Tracking Link: *************************2*********7

      Customer Answer

      Date: 10/23/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will say that there still was no communication, as I emailed again after speaking with somebody one time and asked if they could please provide me with an updated ETA for shipping and nobody ever responded, I just eventually got my package. I am satisfied with the product, however, I will not be dealing with them further as a seven week turnaround time with multiple messages sent and zero communication back until I disputed I it with my bank is not a company I would want to further do business with.



      Sincerely,



      ***** ******

    • Initial Complaint

      Date:10/09/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/21 I placed an order with UM. I have email 4/5 times, tried calling & haven’t heard from anyone other than an automated email. I haven’t received my order & want a refund. I haven’t received anything from this company.

      Business Response

      Date: 10/14/2024

      Order is on the way! We are so sorry for Delay

      Tracking Link: **********************************3*********

    • Initial Complaint

      Date:10/09/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered on 9/8. Still haven’t received tracking. Sent multiple messages requesting an update with no response. Not sure if/when I’m going to receive my order.

      Customer Answer

      Date: 10/09/2024

      Item has been received. Please disregard.

    • Initial Complaint

      Date:10/08/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Places an order on 8/30/2024. I received that order on 9/30/2024
      I waited a month for one sweatshirt and when it came there was a hole in it! I immediately emailed and sent a message through ******** since there is no phone number available anywhere. The reply was an automatic reply saying they would get back to me in 3-4 days. That did not happen. I made comments in their ******** posts asking to please respond to my email. They quickly removed my comments but still no response and it is 10/7/2024z

      Business Response

      Date: 10/08/2024

      You have placed your free remake order- we appreciate your business!

    • Initial Complaint

      Date:10/08/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 9/7. Received order confirmation that it would take 12-17 business days to receive. It’s been 21 business days and I do not have my order. I’ve emailed them for an update to which you get an automated response saying they will respond to you in 3 business days. They have yet to get back to me and that was 5 days ago. I’ve tried contacting them several different ways with zero response. I’ve already paid for the order I do not have yet and will be filing a claim against them.

      Business Response

      Date: 10/14/2024

      We are so sorry genuinely sorry for the delay- your order is in production and will ship this week 

    • Initial Complaint

      Date:10/08/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a sweater on September 11th. I have yet to receive anything nor any communication from the company. I emailed them and again nothing. After reviewing this company through here, it’s a common occurrence. Nothing I ordered is personalized. It is working for autumn and we are inching closer to November here. They are already advertising Christmas merchandise, but have yet to fulfill their Autumn merchandise. I want my Monday back; this is such a scam.

      Business Response

      Date: 10/23/2024

      Order was delivered. We apologized for delay and customer is satisfied with the item.

       

      Tracking Link: *************************2*********3

      Business Response

      Date: 10/23/2024

      Order was delivered. We apologized for delay and customer is satisfied with the item.

       

      Tracking Link: *************************2*********3

      Customer Answer

      Date: 10/23/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******** ****

    • Initial Complaint

      Date:10/08/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on Sept 15, says it takes 12-20 days. I emailed at the 20 day mark, which it says they’ll get back to you in 3 days, I’ve heard nothing. They were very quick to charge my card then nothing.

      Business Response

      Date: 10/23/2024

      Order was delivered on October 12th! We apologized for the delay and customer is satisfied. 

       

      Tracking Link: *************************2*********1

      Business Response

      Date: 10/23/2024

      Order was delivered on October 12th! We apologized for the delay and customer is satisfied. 

       

      Tracking Link: *************************2*********1

    • Initial Complaint

      Date:10/04/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order in September 9th and still have not received it. The only communication the company has responded with was a generic statement that they had technical difficulties and shipping would be delayed. I have now requested a refund and have heard nothing in response. This company is ridiculous. It must be a scam. I order from small businesses very frequently...sometimes with very personalized requests...and never has an item taken this long to arrived. A birthday was ruined thanks to the lack in reliability from this company. What a joke.

    • Initial Complaint

      Date:10/03/2024

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a hoodie last month and haven’t gotten any update what so ever.

      Business Response

      Date: 10/08/2024

      **** is not an order number anywhere in our system- you may have the wrong website.

      Customer Answer

      Date: 10/09/2024



      Complaint: ********



      I am rejecting this response because: I want a package or a refund. I am trying to be understanding. I just have not heard anything and have been emailing for a month by now. If a package was sent out I have no clue about it. 



      Sincerely,



      ******** ***??

    United Monograms is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.