Reviews

This profile includes reviews for United Monograms's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  United Monograms

  2284 Clements Ferry Rd Unit E Charleston, SC 29492-8539

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  United Monograms

  4275 Arco Ln N Charleston, SC 29418-5985

Review Details

• Review fromAlexis C

  Date: 07/04/2025

  1 star

  Alexis C

  Date: 07/04/2025

  I placed an order for a Fourth of July t shirt on June 8, I was so excited to wear it for the Fourth of July this year. I received an email on June 20 saying it was shipped and now it’s July 3 and the tracking doesn’t even state where the package is.
  They sure charged my account and took my money immediately, though!
  I’m a teacher and I do not want to waste my hard-earned money in a company that has such a terrible turnaround. This was a wasted purchase, as I will not wear this shirt until maybe Veterans Day in November.
  Shame on this company.
  I will share my experience on social media and make sure people are aware of the shady practices of this company.
  I cannot afford to just throw away $35 for a T-shirt.
  Stay away for this company!

  United Monograms

  Date: 07/07/2025

  Hello Alexis,
  We’re truly sorry for the frustration this caused. Your order was placed on June 8 and shipped on time from our Charleston, SC warehouse on June 20, which is within our 10–15 business day processing window. Unfortunately, it appears your package was significantly delayed while in the **** network — something we understand is incredibly disappointing, especially for a time-sensitive item.
  While we have no control over ****’s delivery timeline once a package leaves our facility, we still did our best to assist by offering store credit toward a reorder, as we always want our customers to feel supported.
  We are a small, made-to-order business and each piece is created just for you — this allows us to offer the personalized experience many customers love and we would love for you to have a better experience as well.
  We genuinely regret that this experience didn’t meet your expectations and hope you’ll consider giving us another chance in the future.
  Best regards,
  Allie
  United Monograms Customer Care Team

• Review fromAliyah M

  Date: 05/27/2025

  3 stars

  Aliyah M

  Date: 05/27/2025

  My husband got me three shirts for Mother's Day. One shirt is a charcoal gray shirt that has puffy letters/designs. I only got to wear it once and washed it in cold water like it says to do and it's ruined. The puffy letters are cracked and they turned gray like the shirt.

  United Monograms

  Date: 05/28/2025

  Thank you for your feedback, and we’re so sorry to hear about the issue with your shirt. We always aim to provide high-quality products, and it’s disappointing to hear that your item did not hold up as expected. While our puff print designs are delicate and require careful handling—including washing inside out on cold and hanging to dry—it’s clear that your experience did not meet the standard we strive for.
  We’d love the opportunity to make this right. Please reach out to our customer service team directly with your order information, and we will gladly review this further and offer a resolution. We value your support and appreciate you bringing this to our attention.
  Best regards,
  Allie, United Monograms Customer Care

• Review fromChristine M

  Date: 10/09/2024

  1 star

  Christine M

  Date: 10/09/2024

  I placed an order on 8/15 for a few items from Ghost Cowboy. I received a tracking email on 9/6 but to date (10/9/2024) the carrier has not received the items. I wrote to Ghost Cowboy numerous times and with each reply they have stated numerous excuses. First they told me that my shipment must of gotten lost in the mail but they would be sending my items in a new shipment and that I could keep the other items if they showed up. When I followed up again, they told me they would ship by 10/4/24 because they had to reprint my order. I told them that if it doesn't ship by then, I wanted them to cancel my order and provide me a refund for the $110 I spent with them. I have not heard back and at this point don't expect that I will actually receive the product and just hope that I can get a refund. Please don't order from this company.

  United Monograms

  Date: 02/12/2025

  We are so sorry to hear about your order and experience! We never want our customers to be upset with us, and we truly appreciate your feedback. If you haven’t already, please reach out to our customer service team at our email, and we would be more than happy to assist in getting this situation resolved for you. We appreciate your support and hope to make this right! ??

• Review fromRhonda S

  Date: 10/03/2024

  1 star

  Rhonda S

  Date: 10/03/2024

  I placed an order on 9-15, just a sweatshirt, for my daughter’s birthday on 9-27! Still have not gotten it! When I sent an inquiry email, they replied back to a different person an email that was attached to my email! Weird hun? Anyway that email confirmed my order had been delivered to another state! When I emailed them about it on 9-23 I immediately got a generic response saying I should hear back from someone within 3 days! Nope haven’t heard a word! Emailed them again on Oct. 1, same generic email again saying I would hear from them within 3 days! Nothing as of yet and I’m really not expecting a reply at this point! I’m out that money! Would never recommend this company!

  United Monograms

  Date: 05/28/2025

  We are very sorry to hear about your experience and truly understand how frustrating and disappointing this must have been—especially when ordering a gift for your daughter’s birthday. This is certainly not the level of service we aim to provide.
  
  It sounds like there may have been an address or shipping issue, and we sincerely apologize for any confusion caused by our email communications. We strive to respond to all customer inquiries promptly and thoroughly, and we regret that you did not receive the support you deserved in a timely manner.
  
  We would still love the opportunity to help resolve this situation. Please contact our customer care team again at [email protected] with your order number and the email address used at checkout so we can personally look into this and make things right.
  
  We appreciate your feedback and take it seriously as we work to improve the experience for every customer.
  
  Best regards,
  Allie, United Monograms Customer Care

• Review fromMelinda H

  Date: 10/01/2024

  1 star

  Melinda H

  Date: 10/01/2024

  Do NOT order from this company! They DO NOT ship items in a timely manner nor do they answer their phones. I ordered items August 31 for fall and I am still without my items as of October 1st. I am about to file complaint with my credit card. Don’t make the same mistake I have made; do not order from United Monograms.

  United Monograms

  Date: 05/28/2025

  We’re very sorry to hear about your experience and truly regret the frustration caused by the delay with your order. As a small business, all of our items are custom-made to order, which means each one goes through a detailed production process before shipping. This can take longer than standard retail shipping times, and we understand how disappointing that can be when expectations aren’t met.
  
  We also sincerely apologize if you had difficulty getting in touch with our team. While we do not offer phone support at this time, our customer service team is always available by email and works hard to respond to every inquiry with care.
  
  We would be more than happy to look into your order and assist you directly. Please email us at [email protected] with your order number so we can make this right. Your satisfaction is important to us, and we truly appreciate your feedback as we continue to improve.
  
  Best regards,
  Allie, United Monograms Customer Care

• Review fromSusie G

  Date: 09/26/2024

  1 star

  Susie G

  Date: 09/26/2024

  Placed my first order with this company on September 5th with great expectations of receiving it within a couple of weeks. I had to reach out to them to get an update. At which an immediate response said it would take 3 days for me to get a response. Got a response after those three days, saying they were a little behind but it would ship soon. Once again, not received. Had to ask again and wait 3 days again, told again they were running behind. I thought I had ordered in plenty of time to receive this item to take on a trip. I WILL NEVER ORDER from this horrible company again!!!

  United Monograms

  Date: 05/28/2025

  We’re so sorry to hear about your experience and completely understand your frustration. We know how important it is to receive your order in time for a special trip, and we sincerely regret that we weren’t able to meet that expectation.
  
  As a small business, each of our items is custom-made to order, and while we do our best to stay on schedule, there are times when higher volumes may cause delays. We understand how disappointing this can be and truly apologize for the inconvenience and the lack of timely updates.
  
  Your feedback is incredibly valuable, and we’re committed to improving both our communication and turnaround times. If there’s anything we can still do to help resolve this, please don’t hesitate to reach out to us at [email protected] — we’d love the chance to make it right.
  
  Best regards,
  Allie, United Monograms Customer Care

• Review fromAshley B

  Date: 09/22/2024

  3 stars

  Ashley B

  Date: 09/22/2024

  Order turn around time is exceeding expectations. I ordered 8/28 mid day. I got the email that they have my order and are working on it on 9/1. The turn around time was 12-17 business days, which is excessive in my opinion. I have now patiently waited and we are past the 17 business day mark without any packaging notice, shipping notice, etc. I ordered my sweatshirt because I wanted to wear it during the fall sports series my daughter is in. Well now by the time it arrives she will have ONE date left to participate in. I’ve ordered from you all before and your stuff used to come pretty quickly. I would say stop promoting so many coupons and sales if you know there is a problem with production and take care of those whom have already placed their orders with you. I’ve read several reviews as well where others are dealing with the same thing and have been for a couple of months. Not just in the past few weeks. love supporting non corporate small businesses; however, the service shouldn’t be subpar when shopping small. It should exceed corporate customer service by far. Hopefully my package arrives soon.

  United Monograms

  Date: 09/24/2024

  We are so sorry for recent delays! It’s not our normal circumstance to have an order take that long and we are truly sorry for this. Have confidence with us on another order in the future!

• Review fromBr H

  Date: 09/17/2024

  1 star

  Br H

  Date: 09/17/2024

  It’s so unfortunate, but I would not recommend this shop at all, communication and shipping “delays” are horrible and frustrating. My item is going on 8 weeks of not receiving. Please save your money and shop elsewhere. Also, there is a reason they have very limited reviews/comments on their social media post. They delete them all!

  United Monograms

  Date: 05/28/2025

  We’re very sorry to hear about your experience and truly understand how frustrating it is to wait longer than expected for a custom order. As a small business, all of our items are made to order and go through a detailed production process. While our typical processing time is 10–15 business days, higher order volumes or certain product types can occasionally cause delays — and we regret that this wasn’t better communicated to you.
  
  We also want to address your concern about transparency — we welcome customer feedback and are constantly working to improve the experience we provide. If your order is still unresolved, we would love the opportunity to look into it and make things right.
  
  Please feel free to contact us directly at [email protected] with your order number so we can personally assist you.
  
  Best regards,
  Allie, United Monograms Customer Care

• Review fromCassidy A

  Date: 08/30/2024

  1 star

  Cassidy A

  Date: 08/30/2024

  I wouldn’t recommend purchasing from this business. Was told it would be 12 - 15 days, when I reached out to them from some form of update prior to the 15 days I received a generic response that it would actually be 12-17 days. I sent a follow up email regarding canceling the order, haven’t heard a response and then I sent a second follow up email a week later (7 calendar days) and I have received any type of response.
  
  I’m sure the product is great but the customer service feels subpar.

  United Monograms

  Date: 05/28/2025

  Hi Cassidy,
  
  We’re very sorry to hear that your experience did not meet expectations and truly apologize for the lack of timely communication. We aim to be as transparent as possible about our processing times, which are currently 10–15 business days due to the made-to-order nature of our products. In some cases, depending on order volume or item type, this timeline can extend slightly, and we regret if that wasn’t clearly explained or updated along the way.
  
  We also sincerely apologize for the delay in our responses. Our customer care team works hard to reply to every message in the order it's received, but we understand how frustrating it is when follow-ups go unanswered.
  
  If your order issue has not yet been resolved, we would still love the opportunity to help. Please reach out to us directly at [email protected] with your order number, and we will make sure you're taken care of. Your feedback is appreciated, and we’re always working to improve.
  
  Best regards,
  Allie, United Monograms Customer Care

• Review fromAshley B

  Date: 08/27/2024

  3 stars

  Ashley B

  Date: 08/27/2024

  I have ordered from United Monograms a few times and the items are perfect. This last time I ordered on July 12, 2024 I have yet to receive my order. I emailed once and they answered and said they were backed up so it would be a little extra time. I’ve since emailed twice without a response, I have already paid and do not have any update.

  United Monograms

  Date: 05/28/2025

  Hi Ashley,
  
  Thank you so much for being a returning customer — we’re truly grateful for your continued support. We’re very sorry to hear about the delay with your most recent order and for the lack of follow-up communication. That’s absolutely not the experience we want any of our customers to have.
  
  As a small business creating made-to-order items, we occasionally experience production delays, especially during high-volume periods. However, your order should have been resolved by now, and we regret that you haven’t received the updates you deserve.
  
  We’d love the chance to look into this further and make it right. Please email us at [email protected] with your order number, and we’ll personally ensure it gets taken care of promptly.
  
  Best regards,
  Allie, United Monograms Customer Care