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Business Profile

Monograms

United Monograms

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Monograms.

Complaints

This profile includes complaints for United Monograms's headquarters and its corporate-owned locations. To view all corporate locations, see

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United Monograms has 2 locations, listed below.

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    Customer Complaints Summary

    • 58 total complaints in the last 3 years.
    • 46 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/02/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a sweatshirt and a sticker from Ghost Cowboy Co on September 8th, 2024. My order has not been updated since then and was estimated to be shipped in 8-12 days. It has not been shipped and I have tried to contact the company via email and Instagram with no response. I would at least just like my money back.

      Business Response

      Date: 10/08/2024

      Order Delivered! Tracking Link: ************************************

    • Initial Complaint

      Date:09/30/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction was on 9/31 and the website said 12-15 days shipping time. It’s been over 20 business days and the company just told me it’s in line to be produced. It has not even been made in over 20 business days when they advertise that it’ll be shipped out in 15 max. This is shady business practice

      Business Response

      Date: 10/08/2024

      On the way! We appreciate You! Tracking Link: *************************2*********3

    • Initial Complaint

      Date:09/30/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered and have yet to receive product. Received an email stating they are having a delay and it will another two weeks. They told me not to respond to the email as that will cause further delay! This was a gift and ridiculous time for a sweatshirt. Do not order from this company!

      Business Response

      Date: 10/14/2024

      This Package Has been Delivered.

      Tracking Link: *************************2*********2

      Business Response

      Date: 10/15/2024

      This Package Has been Delivered.

      Tracking Link: *************************2*********2

    • Initial Complaint

      Date:09/27/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two shirts from this online business months ago, and after waiting and waiting I emailed them to find out what’s going on, and they claimed it was a shipping issue. It kept being weeks of me waiting to hear updates about this package and eventually they told me it was the issue of USPS and they would not be reshipping me my items after it’s been months of me waiting. I then proceeded to ordered ANOTHER item from this business hoping it would get to me sooner, since this item was a gift, and it’s already been over 3 weeks of waiting to hear about THAT order. And when I mentioned this to the store, they claimed I made that purchase from a fake website that steals their branding. I’ve given this store over $100+ now and have been waiting months without ANY products being delivered to me, this is wrong. This was supposed to be gifts for my family.

      Business Response

      Date: 10/10/2024

      Package delivered 10/4/2024 for order number ***** - Tracking Links: *************************9*********85

      Business Response

      Date: 10/11/2024

      Package delivered 10/4/2024 for order number ***** - Tracking Links: *************************9*********85

      Customer Answer

      Date: 10/11/2024



      Complaint: ********



      I am rejecting this response because:

      This was a separate order that I made way past the original one because the original one wasn’t getting to me. In my first order back in JUNE, I ordered two of the same shirt in different sizes - XS and L. This is the order that has STILL not been shipped to me, therefore I had to reorder just the XS which I did receive on 10/4/24. This is an issue with the original order, and it’s taking months to allegedly ship to me, and then never actually arrive. 




      Sincerely,



      ****** *********

      Business Response

      Date: 10/16/2024

      We only have one order in the system for you which was delivered on October 4th. Tracking Link is: *************************9*********85

      Customer Answer

      Date: 10/16/2024



      Complaint: ********



      I am rejecting this response because:


      once again, I placed an order back in JUNE for 2 shirts, one Large and one SX of the mermaid print. After literally MONTHS of not reaching this order and telling me it was a shipping issue I never received this order. I THEN got so frustrated with the back and forth and incoherency of what’s going on, that I then placed ANOTHER SEPARATE order for only ONE XS shirt, which I did receive at the beginning of this month - that is a COMPLETELY different order than what the issue is. I still have not received the original order placed in JUNE for the TWO shirts. 



      Sincerely,



      ****** *********

      Business Response

      Date: 10/23/2024

      Package Delivered! We apologize for the delay & hope you are satisfied with your swag bag.

       

      *************************9*********85

      Customer Answer

      Date: 10/24/2024



      Complaint: ********



      I am rejecting this response because:


      THIS IS A DIFFERENT ORDER!!!! I ORDERED TWO SHIRTS IN JUNE AND STILL HAVE NO RECEIVED THEM!! 

      Sincerely,



      ****** *********

      Business Response

      Date: 10/31/2024

      We only have one order in our system for you, which is order #*****

    • Initial Complaint

      Date:09/26/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 3 items on 09/01. I received my order confirmation on 09/01 at 1:57pm saying they got my order. The turn around time shows up to 17 business days. I still have not received anything regarding shipping my order. I’ve reached out via instagram and emailed the customer service. Their email said they would get back in 3 business days and still nothing. However they continue to send out emails about new sales and deals but are having trouble fulfilling the ones they already have. The customer service is seriously lacking. My order had items for an upcoming trip but it doesn’t seem like that’s happening. I would like my order like yesterday or a refund at this point!

    • Initial Complaint

      Date:09/23/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered 3 “Teach” hot pink sweatshirts on 8/23/24. Says 12-17 day turn around. Have not heard a peep from the company. No tracking information input. I sent an email to customer service and had no reply. They took the $105 from my credit card and have not responded. Scam!!!!!! Please do not purchase from here. Highly disappointed along with all my co-teachers.

    • Initial Complaint

      Date:09/20/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 8/21. This was not a personalized item, so it should be easily shipped. I was told that it would be shipped in 12-17 business days and I still have not received the order. I have emailed this company multiple times and have not received a response, despite an automated response that states I’d get a response in 3 business days. I have requested a refund for my item rather than it being shipped at this point. It is now 9/19 and I still have no update or any idea what is going on with my order.

    • Initial Complaint

      Date:09/19/2024

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is a joke. Their monogram skills are not good. I have received several items done poorly with loose threads and uneven monograms. I even received a completely different brand of tshirt because they didn’t have the one I ordered. I ordered comfort colors (more on their website) and they sent me gildan and didn’t tell me ahead of time and did not refund the difference. I ordered one of the mama puff print shirts. After first wash the puff print was piling off and cracking, emailed the company several times & no response. I wore the shirt again because I do love it & the puff print is even worse. Emailed the company again & yet again no response. They are ridiculous & they tell you if you send them an email and a message on social at the same time they will purposely take longer to respond to you. I hate them so much. I didn’t even want my money back at first just a shirt that’s not damaged but their lack of customer service has me done!

      Business Response

      Date: 09/24/2024

      Customer has been fully refunded

      Customer Answer

      Date: 09/25/2024



      Complaint: ********



      I am rejecting this response because: I have not received any correspondence that my refund has been processed. Please process the refund you claim to already have refunded.



      Sincerely,



      ****** ******

      Business Response

      Date: 09/25/2024

      We sincerely apologize for the experience you've had, and we completely understand your frustration. The issues with the monograms and the switch in brands without communication are not up to our standards, and we deeply regret the inconvenience this has caused. The problems with the puff print shirt and lack of response to your emails are also unacceptable, and we will be addressing these internally to ensure it doesn’t happen again.
      Your feedback is important to us, and we want to regain your trust.

      Customer Answer

      Date: 09/25/2024



      Complaint: ********



      I am rejecting this response because: this is  all fluff! Where is the refund you told the BBB you were giving or was that all for show? In case you can’t find my order number it is 758020




      Sincerely,



      ****** ******

    • Initial Complaint

      Date:09/19/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order 8/5. Alleged shipping time is 17 business days. No shipping as of 9/18. Emailed and was told on September 4 that I could do a partial ship. Still no shipping notification despite my request for a partial ship. Company sends out an email alerting people they are behind by approximately two weeks and that they are not a “scam.” Still nothing. All the while this company is constantly advertising on social media.

      Business Response

      Date: 09/24/2024

      In Transit to be Delivered! Tracking Link: **********************************

    • Initial Complaint

      Date:09/18/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on August 22, 2024 and received a payment confirmation email with an order number. I have yet to receive any additional information, including estimated shipping. I have called the given and sent numerous emails to no avail. The site states there is an 12-17 day processing time. We have exhausted that time frame and I have not received any information for the purchased item. I would like a full refund and this request has gone unacknowledged.

    United Monograms is NOT a BBB Accredited Business.

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