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Business Profile

Monograms

United Monograms

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Monograms.

Complaints

This profile includes complaints for United Monograms's headquarters and its corporate-owned locations. To view all corporate locations, see

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United Monograms has 2 locations, listed below.

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    Customer Complaints Summary

    • 58 total complaints in the last 3 years.
    • 46 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/16/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two sweatshirts and socks on 8/20. I have gotten an email 9/6 saying it’s behind here’s 5 dollars off. I just want my order before I leave for Salem soon. I gave myself plenty of time. It’s been almost a month

    • Initial Complaint

      Date:09/13/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered 8/26/24. Says 12-17 day turn around. Have not heard a peep from the company. No tracking information input. Took my money from my credit card and have not responded. Scam. Please do not purchase from here. Highly disappointed.

      Business Response

      Date: 09/13/2024

      It Will be shipping out this week! We are so sorry for the delay

    • Initial Complaint

      Date:09/09/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi! I placed my order on 8/8 and the email said up 15 business days for shipment, I asked them a week ago where my order was and they just got back to me saying they are having production problems and might take 15 more business days. This is a gift. It sounds like this company does this a lot. I just want to make sure I am getting my items and not being scammed

      Business Response

      Date: 09/09/2024

      We send you this email Friday at 10:15 am. We are so sorry for delay it will be shipping out soon and you will get an email to *************@gmail.com


      We sincerely apologize for the delay and the inconvenience this has caused. We understand how important this gift is, and we want to reassure you that your order is being processed. Production issues have caused an unexpected delay, but your items will be shipping out soon. We will send you an email with tracking information at *************@gmail.com as soon as your order is on its way. Thank you so much for your patience, and we appreciate your understanding as we work through this.

    • Initial Complaint

      Date:09/05/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 8/7/2024 for two items, one of which is personalized. Today, 9/4/2024, I have yet to receive any information regarding the purchase being shipped. The website advises shipping can take approximately 12-17 business days. The timeframe has been exceeded. Because it is a small order and only 1 item is personalized, it is very difficult to understand why the shipping time is so excessive. If the company is struggling to stay on top of orders, perhaps refraining from continuing to offer back-to-back sales would help. The excessive shipping time is a deterrent from me ordering again in the future or recommending the company.

      Business Response

      Date: 09/11/2024


      Thank you for your feedback, and we sincerely apologize for the delay and lack of communication regarding your order. We completely understand your frustration, especially with the shipping timeframe being exceeded. Unfortunately, we had a delay with one of our suppliers, but the good news is that your order will be shipping out within the next 1-2 days. We know how important timely deliveries are, and we’re working hard to improve. We appreciate your patience and your valuable input, and we hope to provide you with a better experience moving forward.

    • Initial Complaint

      Date:09/04/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 8/11. Website states 12-17 business days. I emailed for an update with no response. My card was charged but no product has came.

      Customer Answer

      Date: 09/04/2024

      Please cancel my complaint- I received my product! 

    • Initial Complaint

      Date:09/03/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered on August 5. To date, no merchandise. Contacted the company twice through their email, as well as a ******** message and an ********* message to find out about status. Company did not respond to any message. They were very quick to charge my card. So I am pursuing a refund through my credit card. If it’s a production issue or some kind of delay, that’s understandable but to totally ignore customer inquiries is unacceptable. And then to continue running promotions without taking care of earlier orders is terrible.

      Business Response

      Date: 09/09/2024

      Package has been Delivered! 

      **********************

      It was delivered last week, I am disappointed we are to late to respond!

      **************************************


    • Initial Complaint

      Date:09/03/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for 2 items on 07/27/24. I received a confirmation email they were working on my order on 08/05/24. I sent a follow up email 08/27 & 09/01 asking for status as I have not received any update a tracking or my package but yet my card has been charged. I reached out on Instagram and Facebook - no response. I tried calling the phone number and it’s an automated voicemail that disconnects you. I feel they are a scam by charging me & not responding or sending out my order. I have no way of reaching them for a status as they will not respond.

      Business Response

      Date: 09/03/2024

      We are so sorry for this rare situation, it will ship out tomorrow at the latest! You will receive an email with your tracking info. We appreciate you and hope you shop with us again in the future. 

    • Initial Complaint

      Date:09/03/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Daughter placed an order 8/2/24. Item states 12-15 business days. As of today it is 20 business days and the company is not responding to her contact attempt. I’ve ordered from this company myself many times before but the customer service is not the “small local company” it used to be. I’ve looked at her order and it still states “confirmed Updated August 2, 2024”. Just looking for item to ship asap or a refund at this point.

      Business Response

      Date: 09/09/2024

      In Transit! Tracking Number: **********************

      **************************************

      Thank you so much for your continued support and for passing along your love for our brand to your daughter. We truly appreciate it! We're sorry for the inconvenience this time around, but we’re committed to making things right and ensuring this doesn’t happen again. Please give us another chance, and we promise not to let you down. Your satisfaction means everything to us, and we’ll make sure her order gets handled with care.

    • Initial Complaint

      Date:08/30/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on July 25, 2024 and I’ve only received 1 item from the order. I have sent an email and waited the 3 business days, no response. Sent a second email, still no response. The website states 12-17 business days for processing time and we are well beyond that point. I have been charged for items I have not received and there has been no communication.

      Business Response

      Date: 09/03/2024

      Your order has shipped! We are so sorry for the delay- feel free to contact customer service for a discount on future orders. We will get it to you much faster!

      Customer Answer

      Date: 09/03/2024



      Complaint: ********



      I am rejecting this response because:

      I did contact customer service twice via email with no response. 

      Please provided tracking information for the two remaining items from my order.


      Sincerely,



      ******** ******

      Business Response

      Date: 09/11/2024

      Thank you for reaching out, and we sincerely apologize for the lack of communication regarding your order. We understand how frustrating this situation has been, and we're sorry for any inconvenience caused. From what we see, your order has now been delivered, but if there are any outstanding issues or missing items, please let us know right away so we can assist you further. We appreciate your patience and continued support, and we’re here to make sure everything gets resolved to your satisfaction! The order has been shipped and delivered. (Tracking Number: *********************** link: ************************************) 

    • Initial Complaint

      Date:08/19/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I put in an order on July 25th with the website saying it will ship within 12 to 15 days. I emailed about sizing and they got right back to me so I know they read the emails, I’ve emailed and no response to when they will ship my order. I called and their machine says they have a new answering service and it’s not up yet…. I would like them to deliver my package or give my money back.

    United Monograms is NOT a BBB Accredited Business.

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