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Business Profile

Monograms

United Monograms

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Monograms.

Reviews

This profile includes reviews for United Monograms's headquarters and its corporate-owned locations. To view all corporate locations, see

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United Monograms has 2 locations, listed below.

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    Customer Review Ratings

    3.79

    Average of 124 Customer Reviews

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    Review Details

    • WENDY W

      Date: 08/23/2024

      WENDY W

      Date: 08/23/2024

      SO THAT I am fair. I will say the items I have gotten are good. But the company and customer service is absolutely horrible. Ordered custom monogram set on July 20th. Never got an update. Sent email About 3 weeks later. Boom all the sudden it gets done and ships. But no response to email. Finally a whole month later the set comes in and it is wrong colors. I reach out nicely. No response, Reach out again no response. Finally, 52 emails later bc who doesnt have a phone number *them* They said send a pic of what I got, I do that. They acknowledge they messed up said they will redo it. I said okay. They then turn around and ask if I will take store credit. I said yeah okay either way. Well guess what people... NEVER did they respond again to me. I probably sent 30 emails No joke! Never gave me a store credit, never redid my order and never gave me a refund. So I would say I will take my business elsewhere no skin off my back. I have already filed a dispute with paypal so I will get my money back one way or another! Gotta keep ya head on a swivel these days. How ironic they dont have a telephone number. Imagine that!

      United Monograms

      Date: 05/28/2025

      Hi Wendy,

      We sincerely apologize for the experience you described. We completely understand your frustration and are truly sorry for the lack of timely communication and the handling of your order. This is not the level of service we strive to provide, and we regret that your situation was not resolved appropriately.

      We’re especially sorry that your order arrived incorrectly and that you did not receive the remake or store credit as promised. Every customer deserves to feel heard and supported, and we clearly fell short here. While we currently operate without a phone line, our goal is always to provide thorough and prompt assistance through email — and it’s clear that didn’t happen in this case.

      We’d still love the chance to make this right. If you're willing, please reach out to us again at [email protected] with your order details, and we will prioritize getting this resolved immediately.

      Thank you again for your past support. Your feedback is taken seriously as we work to improve our service.

      Best regards,
      Allie, United Monograms Customer Care

    • Keri W

      Date: 08/14/2024

      Keri W

      Date: 08/14/2024

      I’ve followed and shopped UM for many, many tears! They only use high quality tees & sweatshirts ensuring that their products last and age with grace. I will never tire of a classic monogram but some of their newer trendier, styles are just as cute.

      United Monograms

      Date: 05/28/2025

      Hi Keri,

      Thank you so much for your kind words and for being a longtime supporter of United Monograms! It truly means the world to us. We're so glad you’ve enjoyed both our classic monogram pieces and our trendier styles — and we love hearing that the quality has stood the test of time.

      Your continued support and feedback are so appreciated, and we can’t wait to keep creating pieces you’ll love for many more years to come.

      Best regards,
      Allie, United Monograms Customer Care

    • Mariela E

      Date: 08/14/2024

      Mariela E

      Date: 08/14/2024

      I’m so happy with my purchase. The sweaters are the cutest and the quality is great.

      United Monograms

      Date: 08/14/2024

      Thank you so much for your kind words! We’re thrilled to hear that you love your new sweaters. Our team works hard to ensure every piece is as cute and high-quality as possible, so your feedback means the world to us. We can’t wait to see how you style your new gear! ???

    • Lauren I

      Date: 08/13/2024

      Lauren I

      Date: 08/13/2024

      Absolutely amazing! Incredible team, customer service and adorable outfits. Would purchase again

      United Monograms

      Date: 08/14/2024

      Thank you, Lauren! We’re so glad to hear you had an amazing experience with us. Our team is dedicated to making sure every purchase feels special, and we’re thrilled you love the outfits. We can’t wait to have you shop with us again!

    • Danielle A

      Date: 07/15/2024

      Danielle A

      Date: 07/15/2024

      Customer service aside, the quality of the shirts are amazing. Highly recommend. Can’t wait to wear! And I did receive my order placed 6/24 on 7/15 so not terrible. Just wish I was kept in the loop while waiting.

      United Monograms

      Date: 08/14/2024

      Thank you so much for your feedback! We're thrilled you love the quality of our shirts. We appreciate your patience with the delivery time and understand how important it is to stay informed during the process. We're always working on improving communication and ensuring a smoother experience for our customers. Enjoy wearing your new shirts, and we hope to serve you even better next time! ????

    • Danielle A

      Date: 07/09/2024

      I was so excited to receive these and gift this week but I never received my order. There has also been no response from emails sent either checking on the status.

    • Liza M

      Date: 06/23/2024

      Liza M

      Date: 06/23/2024

      Never received order. Am contesting the charges through PayPal after waiting 6 weeks with no merchandise, and no response from vendor.

      United Monograms

      Date: 06/24/2024

      Hi Liza, your order is indeed late due to a supply issue from our supply group, but the last item has printed and is ready to ship. You'll be seeing a shipping notification tomorrow for your order. I've looked through our Customer Service channels, and I cannot find where you've contacted us regarding this order. I'll reach out via our Support email to follow up with you!

    • Marianne M

      Date: 06/09/2024

      Marianne M

      Date: 06/09/2024

      Never received order and was given a bogus shipping number.

      United Monograms

      Date: 06/24/2024

      Hi Marianne, I've reached out recently regarding your review. From what I see in our system, your order was delivered to you after a mistake by the postal service. We'd love to help you with any issues you still have regarding the order! If there's nothing else wrong, we'd love to turn your review into a five star in any way we can!

    • Kailey K

      Date: 03/07/2024

      Kailey K

      Date: 03/07/2024

      Great quality and customer service! I have ordered multiple times and I am always very pleased with the items I receive.

      United Monograms

      Date: 03/08/2024

      Thank you so much for your support! We do our very best to make our customers happy, and we're glad you love your items!

      United Monograms

      Date: 08/14/2024

      Thank you so much for your continued support! We're delighted to hear that you’re pleased with the quality and our customer service each time you order. It’s always a pleasure to have you as a loyal customer, and we can’t wait to keep bringing you more items you love! ?????

    • Angela C

      Date: 03/06/2024

      This site has had top tier clothing and items for years. I’ve been a loyal customer to UM. I am obsessed with everything I have ever gotten from this site. Consider me a UM girly for life ??

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