Business Profile

Property Management

Greystar

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Complaints

This profile includes complaints for Greystar's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,326 total complaints in the last 3 years.
803 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/16/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint against Greystar regarding unjust charges for move-out services at Belara at Lakeland, Unit ****. During the pre-move-out inspection in November 2024, the maintenance lead assured us that there would be no charges for painting or carpet cleaning due to our two-year occupancy. Based on this assurance, we cleaned and prepared the unit accordingly, and left the apartment in good condition.

However, after moving out, we received a bill for $788.81, which includes charges for painting, carpet cleaning, trash removal, and other items. These charges appear to fall under normal wear and tear, which, according to Washington state law (RCW 59.18.280(3) and RCW 59.18.060(12)), tenants are not liable for.

Despite multiple requests for documentation to support these charges, including a detailed itemized breakdown, vendor invoices, and photos or videos of any damages, Greystar has failed to provide this information. The maintenance lead's inspection confirmed that the unit was in good condition, yet these charges were applied without proper justification.

I have already filed a complaint with the Washington State Attorney General's Office, and I am seeking the BBB's help in resolving this matter. I request that Greystar either provide the necessary documentation to support the charges or waive the disputed amount in full.
Business Response
Date: 04/17/2025
Hi ***,
Thank you for sharing your concerns with us. We're sorry to hear about the frustration you’ve experienced regarding the move-out charges at Belara at Lakeland, especially after the pre-move-out inspection and the expectations that were set.
We’ve contacted the onsite team at Belara at Lakeland, along with their regional leadership, so they can review your concerns further. A Greystar representative will follow up with you directly within 10 business days to discuss your concerns and next steps.
Sincerely,
The Greystar Team
Customer Answer
Date: 04/17/2025

Complaint: ********

I am rejecting this response because:

Dear Daniel C*******,

Thank you for the update. I have reviewed Greystar’s response, and while I appreciate that they have acknowledged the issue and stated they will follow up within 10 business days, I do not consider this matter resolved at this time.
It has already been several months since I first raised concerns about the move-out charges, including emails and calls where I was told I would receive follow-up documentation and clarification—yet those promises went unfulfilled until now. The delayed delivery of vendor invoices (received more than 60 days after my move-out in November) appears to violate Washington state law (RCW 59.18.280), which requires landlords to send itemized charges within 21 days of vacating.
I am willing to work toward a fair resolution, but I ask that the BBB keep this case open until:
1- Greystar provides a direct and documented response addressing the specific charges,
2- I am given the opportunity to review that information, and
3-We reach an outcome that is in line with Washington tenant law.
Thank you again for your support in helping us reach a just resolution.

Sincerely,
*** *****
Redmond, WA
**********@******com
Business Response
Date: 04/21/2025
Hi ***,
Thanks for sharing your continued concerns with us.
We're sorry to hear about the delays you’ve experienced in receiving documentation related to your move-out charges. We understand how frustrating that can be—especially given the timeline you’ve outlined. We’ve contacted the team along with their leadership, so they can investigate the situation and follow up with you directly.
A Greystar representative will be in touch within 3 business days to continue the conversation and provide more detail.
Best regards,
The Greystar Team
Customer Answer
Date: 04/21/2025

Complaint: ********

I am rejecting this response because:
I reject this response because no resolution has been offered and no new documentation has been provided. Greystar has again stated that someone “will follow up” in the next few days, but this ***e promise was made in their previous message and no action followed.
I’ve been waiting for proper documentation of the charges, a legal explanation for fees applied after move-out, and an acknowledgment of the inspection that took place—none of which have been addressed. Until a resolution is reached and all necessary documentation is received, I ask that the BBB keep this case open.
Thank you.

Sincerely,

*** *****
Business Response
Date: 04/22/2025
Thanks for sharing your continued concerns with us. We’re sorry to hear that you haven’t received the follow-up and documentation you were expecting regarding the post-move-out charges.
We’ve contacted the property team and their leadership so they can review your account in full, including any inspection documentation and the legal basis for the charges. A Greystar representative will follow up with you directly within 2 business days.
Thank you again for your patience while this is being addressed.
– The Greystar Team
Customer Answer
Date: 04/23/2025

Complaint: ********

I am rejecting this response because:

I appreciate Greystar’s message, but this is now the third time I have been told someone “will follow up.” Months have passed since my original request, and still no inspection documentation, legal justification, or resolution has been provided—despite repeated assurances.

This latest message offers no new information, only a continued delay. Until I receive the actual documentation and a clear, lawful explanation of the charges, I do not consider this matter resolved. I respectfully ask that the BBB keep this case open.

Sincerely,

*** *****
Business Response
Date: 04/24/2025
Hello,

As communicated with you yesterday- we have revised your statement and provided you with the final charges and breakdowns. You should have received this new balance statement via email yesterday.

Thank you,
Customer Answer
Date: 04/25/2025

Complaint: ********

I am rejecting this response because:

I reject this response because Greystar has not answered my specific, reasonable requests.
I requested the photo that was referenced during our call, which was supposed to show carpet damage beyond normal wear and tear, to justify the $100 carpet cleaning charge. No photo has been sent.
I also requested clarification regarding the utility charges, as I already paid $170.52 at move-out, and I am now being billed an additional $226.81. No explanation has been provided.
Until these items are addressed clearly and with proper documentation, I cannot accept this case as resolved. I remain willing to settle the balance once these concerns are answered.
Thank you.

Sincerely,

*** *****
Business Response
Date: 04/28/2025
The response to the former resident was supposed to be:
Hi ***,
Thank you for sharing your concerns with us. We apologize for the frustration you've experienced regarding the photo documentation for your carpet cleaning charge and the clarification on your utility billing. We have contacted the property team and leadership associated with your former community to review your account and investigate your concerns. A Greystar representative will be reaching out to you within 48 hours to discuss and provide the requested information.
We appreciate your patience as we work to assist you.
Sincerely,
The Greystar Team

Customer Answer
Date: 04/29/2025

Complaint: ********

I am rejecting this response because:

I appreciate Greystar’s message and the acknowledgment of my concerns, but this is now the fourth time I’ve been told someone “will follow up” within a set number of days — and the promised communication has not consistently happened.

I have already received the carpet photo and documentation, and after thorough review, I continue to dispute the $100 carpet cleaning charge because the photo does not demonstrate any damage beyond normal wear and tear, which is protected under RCW 59.18.280 in Washington State.

I’m fully prepared to pay the utility and trash removal fees, and I’ve clearly communicated that. But unless additional new, valid evidence is provided showing tenant-caused damage, I will not accept the $100 charge and will continue to escalate this matter if necessary.

I request that the BBB keep this complaint open until a final resolution is reached.

Sincerely,

*** *****
Business Response
Date: 05/01/2025
Good morning ***,
We are glad our team was able to provide
sufficient details regarding your question about the utility charges.
Regarding the carpet, please understand that the photos sent
last week, along with the invoice documentation, clearly support the $100
charge for carpet restoration. This charge reflects the actual expense Belara
incurred due to the condition of the carpet at the time of your move-out.
While we will not be adjusting your move-out charges to include
the additional $225, we also will not be removing the $100 carpet restoration
charge.
Thank you for your understanding, and please let me know if you
have any further questions.
Kind regards,
Initial Complaint
Date:04/15/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have moved out of Upton Longhorn and with my move-out I am being charged for damages. I have paid a security deposit and pet deposit and I am being charged wear and tear paint, pet damages, and cleaning fee. I have emailed Greystar for an itemized recipient and they have failed to provide me one. I have called and emailed Greystar and they are not wanting to give me itemized receipt. I have pictures and emails between Upton. I am not sure where the pet deposit i paid for which was $400 was applied nor my security deposit of $200 is being applied on invoice.
Business Response
Date: 04/16/2025
Hi *********,
Thank you for sharing your concerns with us. We're sorry to hear about the difficulties you've had getting clarity on your move-out charges at Upton at Longhorn Quarry, especially regarding the pet and security deposits and your request for an itemized statement.
We've contacted the property and its leadership team so they can investigate further and reach out to you directly. A Greystar representative will be in touch with you within 10 business days to help address your concerns.
– The Greystar Team
Initial Complaint
Date:04/15/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint regarding unjustified and undocumented move-out charges from Rise Koreatown, a Greystar-managed property. I moved out of my unit on January 20, 2025, and was later charged a total of $691.03, which includes:

$180.00 for cleaning
$262.31 for painting
Plus various utility charges
Under California Civil Code Section 1950.5(g), landlords are required to provide an itemized breakdown and supporting receipts/invoices for any deductions exceeding $125. However, Rise Koreatown only provided me with a vague invoice stating the total painting fee and noted that I was “not being charged the full amount.” They did not provide any receipts, third-party invoices, or breakdown of work done specifically in my unit.

I disputed the charges in writing and requested documentation, but I never received a legal or detailed response. Despite the unresolved dispute, my renters insurance provider (*****) was automatically charged for the full amount, and I am now being asked to reimburse them — for fees that appear inflated and are not properly documented.

This pattern of behavior appears consistent with other complaints I’ve seen online involving Greystar charging tenants unreasonable move-out costs without legally required transparency.

I am requesting:

A full breakdown and actual receipts for the cleaning and painting charges applied to my account
Removal or reduction of any charges that cannot be verified
A clear explanation of how these charges were calculated for my unit specifically
If this matter is not resolved, I am prepared to escalate the complaint through additional regulatory and legal channels, including the California Department of Consumer Affairs and Small Claims Court.
Business Response
Date: 04/16/2025
Hi *******,
Thank you for reaching out and sharing your concerns with us. We’re sorry to hear about your experience regarding the move-out charges from Rise Koreatown. We understand how important transparency is when it comes to final account statements.
We've contacted the local team at Rise Koreatown and their leadership so they can review the charges in question and follow up with you directly. You should expect to hear from a Greystar representative within 10 business days.
Thank you again for bringing this to our attention.
—The Greystar Team
Initial Complaint
Date:04/15/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In reference to my urgent requests made to Greystar (via email, see attached thread), I have received no communication from/established any collaboration with the appropriate regional leadership team that can assist me with my requests (as promised via Customer Insights Associate Ann B). I reached out to Greystar 4/01/25 seeking intervention in regard to managing relevant issues with Circ Tucson Mgr Gina Marie D****** and managing the credit-related issues she has escalated via her conduct. As of 4/15/25 (2wks since my request), I have yet to hear from anyone at Greystar or receive the documents requested/have my concerns addressed. I would like to finally receive the documents requested and have my concerns addressed properly. The former enabling me to work with the credit bureaus in amending the inaccurate damage Mgr Gina has created, the latter allowing me to rightfully voice my experiences with Ms D******. Please limit our communication to this BBB complaint and email at my address **********@*****.com or ********@*****.com, the former being most convenient for me and the latter already verified on file at Circ Tucson)— I have learned I MUST stick to some form of a paper trail at all costs, given my experiences with Gina D******.
Business Response
Date: 04/15/2025
Hi *******,
Thank you for sharing your concerns with us. We're sorry to hear about the lack of communication following your request for assistance regarding Circ Tucson and the issues raised involving the property manager.
We’ve contacted the team at Circ Tucson and their leadership so they can look into the matter and ensure a Greystar representative follows up with you directly. You can expect to be contacted within 10 business days at the email you’ve requested — **********@*****.com.
Sincerely,
The Greystar Team
Initial Complaint
Date:04/15/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm a resident at Sterling Heights managed by Greystar Management Company. HVAC stopped working April 4, 2025. Repeated emails, telephone calls, in-person contact with office, online maintenance requests all to no avail. They have not repaired it and no contact as to when it will be fixed. Do I have any recourse? They will not respond to me. What can be done? I'm 74 with health issues and need air because of 88 degree temps currently. I have a lease, am current on rent.
Business Response
Date: 04/15/2025
Hi *****,
Thank you for sharing your concerns with us. We're so sorry to hear about the ongoing HVAC issue at your home at Magnolia Heights and for the lack of follow-up after your many attempts to get assistance. We understand how urgent this is given your health and the current temperatures.
We’ve contacted the property team and leadership at Magnolia Heights to investigate this right away. A Greystar representative will follow up with you within 10 business days to address your concerns directly.
Thank you again for bringing this to our attention.
Best regards,
The Greystar Team
Initial Complaint
Date:04/14/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ***** ****, and I am writing to formally file a complaint against The Accolade on Chestnut, managed by Greystar, regarding the excessive and unjustified delay in refunding my security deposit after my lease ended.

Despite repeated follow-ups since September 2024, I have still not received my refund as of today, April 14, 2025—over 7 months later.

During this time:
• I have emailed the property’s support team numerous times.
• They claimed the refund was processed in September and again in November, and then a third time was allegedly issued, but no proof of delivery or tracking was ever provided.
• On February 4, 2025, I was informed that the refund would be re-mailed. It is now April, and I still have not received it.
• On April 7, I explicitly warned that I would file a BBB complaint if the issue wasn’t resolved, yet still received no resolution.
Business Response
Date: 04/15/2025
Hi *****,
Thank you for reaching out and sharing your concerns. We're sorry to hear about the ongoing delay you've experienced in receiving your deposit refund from your time at The Accolade on Chestnut, especially after your many follow-ups over the last several months.
We've contacted the property team and leadership at The Accolade on Chestnut so they can review your file and follow up. A Greystar representative will be in touch with you within 10 business days to address this directly.
Thank you again for your patience, and we appreciate you bringing this to our attention.
Best regards,
The Greystar Team
Initial Complaint
Date:04/14/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I applied and was approved on 3/24/25. I received a notification on 3/26/25 that my application fee was returned. I contacted my bank, which informed me that the ACH withdrawal was paid on 3/25/2025.
After speaking with the assistant manager, I was informed that my account in the property's system was showing that I was charged an NSF fee. I was asked to bring a cashier's check in the following amount:
$65.00 Application Fee (********)
$65.00 Application Fee (Rita)
$100.00 Hold Fee
$65.00 NSF Fee
Total: $295.00
I delivered a cashier's check for the amount as requested on 4/8/2025 and was told that I would be sent the lease to sign by the weekend. I also disputed the $165 that my bank paid to the property since I brought them a cashier's check. However, on 4/9/2025, I was contacted by the assistant manager who offered an apology for not being able to send the lease for me to sign.
Unfortunately, no explanation was provided for the reason the lease was not sent before that day. The email did explain that a lease would be sent after the assistant manager returned from his days off.
On 4/13/2025, I requested a refund of my payment since I had not received a lease to sign. The assistant manager responded on 4/14/25 and explained that he was out for a few days, and informed me that my account is showing two more NSF fees.
I expressed concerns with the new information I was provided regarding additional fees related to one payment that was taken care of with a cashier's check.
I did not submit another application, so I am extremely confused about how I am being charged additional fees when there was no transaction.
I asked the assistant manager to reach out to the IT department in an attempt to find out how a second set of NSF fees were added to my account. However, I was only sent a ledger showing the additional NSF fees.
Business Response
Date: 04/15/2025
Hi ********,
Thank you for taking the time to share your concerns with us. We're sorry to hear about the confusion and frustration surrounding the charges on your application at Lenox at the Grid, especially regarding the NSF fees and your attempts to clarify them with the team.
We’ve reached out to the onsite team at Lenox at the Grid and their leadership so they can investigate the situation in more detail. A Greystar representative will be in touch with you directly within 10 business days to follow up and provide more information.
We appreciate your patience as we work through this with the appropriate teams.
– The Greystar Team
Initial Complaint
Date:04/14/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally dispute the move-out balance currently attributed to my account. I firmly believe I am not responsible for any outstanding charges, as my time at the property was significantly impacted by an unresolved dog-related incident that left my daughter and myself feeling unsafe and unsupported in my own home resulting in not renewing my lease and being forced to purchase a home. I also paid a $250 pet deposit when I moved into Penniman Park, now 62 Eleven (owned at the time by **** ********). I was told my $250 pet deposit is a fee and wouldn't be applied to the move out balance. The executed lease contract states in the Animal Addendum, line 4 - it is animal deposit, not a fee. This should have been reflected in my move out statement regardless.

Despite my efforts to raise concerns about this serious matter, there was a clear lack of follow-up or resolution from your team. I had many conversations with the property manager and the regional property manager, Amy V****. This failure to act created an unlivable and distressing environment, which directly contributed to my decision to vacate the property. Holding me financially responsible after such negligence is both unfair and unacceptable. I request the balance be removed immediately and written conformation that the account is settled in full.
Business Response
Date: 04/14/2025
Hi ****,
Thank you for taking the time to share your concerns with us. We're very sorry to hear about the experience you described at 62 Eleven, particularly regarding the unresolved safety issue and the concerns around your pet deposit and move-out charges.
We’ve contacted the team at 62 Eleven along with their leadership so they can carefully review the matter and follow up with you directly. A Greystar representative will be reaching out to you within 10 business days to discuss your concerns further and provide any necessary clarification.
Sincerely,
The Greystar Team
Initial Complaint
Date:04/14/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I pay $75/month for my parking spot on the 3rd floor of the "secure garage" as part of my lease agreement. A random vehicle has been parked in my spot overnight. I called the Courtesy Patrol phone # and got in touch with the apartment's security. The security guards here do not have the authority to call a tow truck to remove vehicles parked in the garage. They need to have Brooke, the manager, call ****** Towing and authorize access to the garage. In the meantime, they have not told me where to park my car since I cannot park in my own spot that I am paying for. The security guard could not guaranty me that my own car would not be towed if I parked in one of the spots in front of the circle. During this whole thing, management has not reached out to me at all. I've emailed them several times directly and asked the security guards to connect me to them, but they won't. I want the random vehicle removed from the parking spot I am paying for and also reimbursement for my parking fee for this month because the parking garage was not in fact "secure" if someone can get in and take someone's spot on the 3rd floor.
Business Response
Date: 04/14/2025
Hi ******
Thank you for reaching out and letting us know about the issue with your reserved parking spot at 4th West. We’re sorry to hear about the inconvenience this caused and understand how frustrating it must have been not being able to access the spot you pay for monthly.
We've contacted the onsite team at 4th West and their leadership so they can review what occurred and ensure a Greystar representative follows up with you. Someone from the team will be in touch within 10 business days to address your concerns directly.
Thanks again for bringing this to our attention.
– The Greystar Team
Initial Complaint
Date:04/13/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid Alvista Nine Mile apartments, managed by Greystar management $217 on 02/26/25 for an apartment application. They use a 3rd party to do their application approvals. They wanted my full bank statements, which I provided and blacked out half my account numbers, because who gives anyone all their personal information and bank information, that's just reckless! I told them to go ahead and withdraw my application if they weren't going to approve with what they had and return my "hold fee". They agreed and requested my mailing address, I requested they put it back on the card/account they originally took it from. They stated they can't do that and they would mail me a check. I provided my mailing address to them on March 5th. They just sent me a ledger 04/11/25, which has been clearly edited. They state the fee I paid was NSF'd and they also state it was disputed. I can provide full bank statements since I paid them. The fee was not NSF and not disputed! They literally stole my money and refuse to return it. On the ledger you can see They supposedly cut a check on 03/30/25 but on the ledger for 02/26/25 it shows a note payment disputed. They need to be held accountable, I can only imagine how people's money they have stolen and they just give up. I have been emailing and calling these people for the past 2 months. At one point Julio put me on hold for over an hour for the office manager, after an hour someone picked up and hung up the phone, when I called back immediately, Julio stated the office manager was gone and refuses to speak to me! Also they stated Greystar has my money, Greystar claims Willow Bridge has my money, Willow Bridge says Greystar/Alvista has my money.
Business Response
Date: 04/14/2025
Hi ******,
Thank you for sharing your concerns with us. We're sorry to hear about the confusion and frustration surrounding your application fee refund at Alvista Nine Mile, including the conflicting information you've received regarding the status of your payment and who is holding the funds.
We've contacted the team at Alvista Nine Mile and their leadership team so they can investigate what happened and reach out to you directly. A Greystar representative will be in touch with you within 10 business days to follow up.
Thank you again for bringing this to our attention.
– The Greystar Team

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Greystar is NOT a BBB Accredited Business.