Complaints

This profile includes complaints for Greystar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Greystar

  465 Meeting St # 500 Charleston, SC 29403-4832

• 

  Callia

  4100 N Central Ave Phoenix, AZ 85012

• 

  Vista Del Rey Apartments

  6701 Del Rey Ave Las Vegas, NV 89146-9214

• 

  Greystar

  449 Canal St Winter Hill, MA 02145-4347

• 

  Jackson Pointe 111

  2758 Lake Pointe Dr Spring Valley, CA 91977

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complex refuses to follow lease terms. My home is infested with roaches, they ignore my requests because my lease is up in a few months, they ignore my noise/harassment complaints from my neighbors. The rent amount is never accurate. They won't answer my emails, calls. Nobody is there when i go in the office. I do not know what to do at this point. I can provide detail and proof

  Business Response

  Date: 08/10/2023

  Thank you for reaching out to us with your concerns. Your feedback is important to us, and we sincerely apologize for any inconvenience you may have experienced. We understand the importance of addressing issues promptly and ensuring your satisfaction.

   

  If you are currently residing in a Greystar managed community, we encourage you to share your concerns with our customer experience team. The completion of this form will allow us to ensure that your feedback is prioritized and handled accordingly: ****************

   

  Your feedback is greatly appreciated and will play a pivotal role as we aim to enhance our service to better meet your needs in the future.

  Customer Answer

  Date: 08/10/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because giving you a review doesn’t help me at all. 
  
  
  
  Sincerely,
  
  
  
  ***** *******

  Business Response

  Date: 08/15/2023

  Thanks for letting us know about the issues you've encountered.

  To assist you better, could you please specify which property you're referring to? This will help us resolve the matter quickly.

  Customer Answer

  Date: 08/16/2023

  
  
  Complaint: ********
  
  
  The property is M Station apartments in Charlotte, NC. I have been out of that apartment for over a year. Have people calling me saying I owe y’all money after every complaint I have had, mold in my house, roaches etc. I have a long list of history and emails to prove all of these complaints. Nobody resolves anything and I thought it was being resolved by agreeing to leaving my apartment a month early and now I’m told i owe? I am not paying you all another dime. Nobody at corporate answers nobody at the leasing offices care. Ive had to contact lawyers. I’ve been dealing with this longer than a year now. Whatever is “owed” needs to be cancelled so I can be done with this place please. 
  
  
  
  Sincerely,
  
  
  
  ***** *******

  Business Response

  Date: 08/17/2023

  Dear Ms. *******,

  We understand that this has been an ongoing issue for you and would like to help you reach a resolution. Please can you provide evidence of the conversations you have had regarding the outstanding balance? Also, please provide the contact details of anyone you spoke to at Greystar so that we can look into this further for you.

  Without this information, we will be unable to move forward. Please bear in mind we will need to act in accordance with the property's policy in regards to issues like this.

  Regards,
  
  The Greystar Team
  
  
  
  

  Customer Answer

  Date: 08/23/2023

  
  
  Complaint: ********
  
  
  
  I have attached the email I have received after multiple phone calls from them.
  

   
  
  Sincerely,
  
  
  
  ***** *******

  Business Response

  Date: 09/05/2023

  Dear Ms. *******,

  Thank you for your patience as we look into your concerns further. We have reached out to the necessary Greystar contacts so that your complaint can be investigated further.
  

  
  Once we receive an update from the team involved, we will reach back out to you. In the meantime, can you please confirm that this is still an ongoing issue?

  We aim to resolve this as quickly as possible. However, please bear in mind we will need to act in accordance with the property's policy in regards to issues like this.

  
  
  Regards,
  

  
  The Greystar Team

  Customer Answer

  Date: 09/05/2023

  
  
  Complaint: ********
  
  
  
  I’m not sure what you mean confirm it’s ongoing? If you’re reaching out saying I owe you money then it’s on going til it’s confirmed I don’t? My attachment had dates. 
  
  
  
  Sincerely,
  
  
  
  ***** *******

  Business Response

  Date: 09/15/2023

  Dear Ms. *******,

  Thank you for your patience as our team looked into this further. The Greystar Receivables
  department added rent through the end of the lease per the lease contract which
  added rent from the move out day of 11/11/2022 to 11/18/2022.

  It was determined that there was no special agreement or documentation to not abide by fair housing laws and the
  lease contract. The second resident, ****** ****** confirmed this when Greystar spoke
  with them. This account has been
  fully paid off since 8/18/2023. 

  Regards, 

  The Greystar Team

  Customer Answer

  Date: 09/18/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I am confused. ****** did not live there when I moved out so she can’t confirm anything. Do we owe money or not? 
  
  
  
  Sincerely,
  
  
  
  ***** *******

  Business Response

  Date: 10/02/2023

  Dear Ms. *******,

  Thank you for following up. We have confirmed with the contact you were in communication with at Greystar Receivables that this account has been fully paid off as of 8/18/2023.

  Regards,

  The Greystar Team

  Customer Answer

  Date: 10/03/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:07/16/2022

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm very dissatisfied, appalled, and frustrated as a fairly new tenant with Elan Med Center in Houston, Texas, a Greystar community. I am a working medical professional in the Texas Medical Center who serves the Houston community and global partners worldwide at a top-tier medical college. I am contacting you because I have received little to no resolution on a foot injury from shattered broken glass fragments left behind in my apartment unit by maintenance that was not reported to me. I have tirelessly tried to obtain information so I can be reimbursed for out-of-pocket expenses and outstanding medical bills (approx $1600) but to no avail. Joanna C***, Elan Med Center Property Manager, has not acknowledged receipt of any of my correspondence nor has she indicated when my paperwork was sent to Greystar's Risk Management/Insurance Dept. I have received no indication of the status of my reimbursement (since March 2022). Would you please have someone contact me immediately who can expedite this situation as my credit is being affected negatively since this request is over 4 months old. In the meantime, I have contacted the following in an effort to help rectify this matter: Greystar Leadership team, Better Business Bureau, ***** (******** Association of Residential Property Management Houston Office), City of Houston Office of Inspector General, social media, and ****** reviews, Houston Local news media Channels ** *** *** *** ***

• Initial Complaint

  Date:07/15/2022

  Type:Customer Service Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was towed from my assigned parking space. I registered my car for this space as instructed in the online portal. I even changed the picture of my car and the license plate information when I changed vehicles. An email went out earlier this year asking residents to verify their parking space by filling out a form. I filled out that form.After finding out that my car has been towed, the on-site management told me that there were emails that went out telling residents to pick up a parking tag with a number of their assigned spot on it. I received no such communication. I am signed up to receive communication by three different methods (through the active building portal, by text, and by email). I did not receive notice via email or by text though I had received texts about other frivolous announcements such as donuts being offered in the main office.When asked to show me the emails and the text messages that went out with warnings about the parking tags, the on-site management was only able to produce a communication within the Active Building portal. When questioned if it was the responsibility of the resident to check messages within this portal, when we were receiving email and text me all messages about other things, she had no answer. When management was questioned on site about how many people had not picked up their parking tags. I was told that there were many people who did not pick up their parking tags. This would indicate a lapse in communication on behalf of the property management.This is not how you take care of your residence or protect your residence. Further, I asked the parking was a problem at the apartment complex and was told "no" parking is plentiful. So I don't understand why it could not have been communicated to me more clearly about the new process or why the new process was even necessary.I am requesting $200 from Greystar Management. $165 to get my car out of tow and $35 for my time and gas.