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Business Profile

Property Management

Greystar

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Greystar's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 2,326 total complaints in the last 3 years.
    • 803 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/05/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, Im in the military and was living at a Greystar apartment complex. I was given orders to deploy for the military for 6 months. I gave 30+ days of notice and a physical copy of my orders to the apartment complex. They acknowledged that and accepted that and when i moved out sent me a final statement of $74.47. Greystar then sent me a final statement of over $3000. I had called them and got into contact with Sharron J***** from Greystar, they said they were unaware of my military orders and she said i would stay have to pay a months rent even either orders, she then said she would call my apartment complex and call me back when it was resolved. It has been over 2 weeks, I have tried contacting her, greystar and my apartment complex through emails and phone calls and have not gotten a response or a update on the situation. Im trying to resolve the billing as this is really stressful especially with me being on the other side of the world in a different time zone.

      Business Response

      Date: 04/07/2025

      Hi *****,
      Thank you for sharing your concerns with us. We're very sorry to hear about the confusion and stress you've experienced regarding your billing after move-out from Bella Tess, especially given your current deployment and time zone challenges. We sincerely appreciate your service and understand how important it is that this gets addressed properly.
      We’ve contacted the team at Bella Tess and their leadership, so they can investigate what occurred and follow up with you directly. A Greystar representative will be reaching out within 10 business days to go over the matter with you.
      Thanks again for your patience and for bringing this to our attention.
      – The Greystar Team

    • Initial Complaint

      Date:04/04/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In February I met with the business manager Daylon Z****** to break my lease. They agreed that I would have to pay my final month’s rent for March and a fee of $7,600 to break the lease.

      I moved out on March 9th and provided the key to them on March 10th. So I paid close to $10k for my final 9 days.

      Fast forward I thought all was good to go. On April 1st I get an email that I owe rent money. I just paid 10k so did not expect to pay more. Now I am being asked for like $91+ dollars due to prorated rent fees. How do I have prorated rent fees if I paid my final month and cancelled the lease?


      I tried resolving this with the business since for their own account purposes they put April I would have been fine showing I paid $10k and the lease ended mid month.

      The business agreed that information was miscommunicated but will just do right by someone who paid everything they asked.

      Business Response

      Date: 04/07/2025

      Hi *******,
      Thanks for reaching out and sharing the details of your experience. We're sorry to hear about the unexpected billing confusion following your lease break at Canyon Park, especially after paying the amounts agreed upon.
      We’ve contacted the property team and their leadership to look into the issue. A Greystar representative will be in touch with you directly within 10 business days to follow up.
      Thank you again for bringing this to our attention.
      – The Greystar Team

    • Initial Complaint

      Date:04/03/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 19th, 2023, I entered into a lease with Avana Tempe Apartments. This lease was then approved and stated that I would be able to move in and begin paying rent on December 29th, 2023. I paid Avana Tempe a security deposit of $750 ahead of our move in, obtained renter's insurance, and even cleared my ESA pet with their office. However, on that day when we arrived to the apartment, with a uHaul and family members that flew in to help me move, they told us at the last minute that our unit was not yet ready. I understood that the issue was unexpected, but Avana Apartments continued to delay my move in and failed to provide me with any proper update regarding the issues happening within the unit. I had already severed my previous lease with where I was residing prior to November 2023 and was temporarily displaced because of Avana Apartments. I decided to get out of my lease with Avana and pursue housing at a different complex. I reached out to Avana numerous times in an attempt to get my security deposit back, but these attempts have been futile. All I ask is that Avana Tempe refund me my deposit with interest.

      Business Response

      Date: 04/04/2025

      Hi ********,
      Thank you for sharing your experience with us. We're sorry to hear about the issues you faced trying to move into Avana Tempe, and the frustration this situation has caused—especially with the delay, the lack of updates, and your attempts to follow up regarding your deposit.
      We’ve contacted the onsite team and leadership at Avana Tempe so they can investigate your concerns. A Greystar representative will reach out to you within 10 business days to follow up directly.
      We appreciate your patience as we work to get this resolved.
      Best regards,
      The Greystar Team

    • Initial Complaint

      Date:04/03/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a formal complaint against Vox Apartments (managed by Greystar) due to their improper and unjust handling of my security deposit refund. I moved into Vox on September 11, 2023, and moved out on January 10, 2025. At move-in, I paid a security deposit of $750, with Vox agreeing to return this deposit in compliance with California tenant law upon fulfillment of lease terms.

      Vox has refunded only $195, claiming it covers a waived cleaning fee. I acknowledge minor paint damage on some parts of the wall, but this repair should realistically cost no more than $50. Therefore, I am disputing the unjustified withholding of the remaining $500 from my security deposit.

      Additionally, the maintenance team explicitly promised me verbally, during their inspection prior to my move-out, that I would not be charged for the damaged sliding door. However, a Vox representative later unreasonably demanded written documentation of this promise. This request is ridiculous and unfair, as the assurance was given verbally by their own staff during an in-person inspection, and I have no means, obligation, or responsibility to provide written proof at this time.

      Further, Vox processed my refund significantly later than the legally required 21-day period, clearly violating California tenant law. Despite communicating via email, I attempted numerous times to reach out to their community account support, Ragan M******, who has been intentionally ignoring my calls. Throughout our communication, Vox representatives have provided vague and evasive explanations, shifting responsibility and failing to resolve the matter fairly or transparently.

      I demand that Vox immediately refunds the disputed $500 and complies fully with their legal obligations under California tenant law. I expect a prompt and clear response to resolve this matter.

      Sincerely,

      Business Response

      Date: 04/04/2025

      Hi ******,
      Thank you for taking the time to share your concerns with us. We're sorry to hear about your experience with the deposit refund process at Vox Apartments in Los Angeles, and we understand your frustration regarding the timing and the lack of clear communication.
      We’ve contacted the property team and their leadership to investigate your concerns, including the refund amount and timeline. A Greystar representative will follow up with you directly within 10 business days to help resolve the matter.
      We appreciate your patience as we work through this.
      Best regards,
      The Greystar Team

    • Initial Complaint

      Date:04/02/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On OctoOn OOn October 8th, 2024, I applied for an apartment at a complex called Caldera. The property manager, Ashley M****, informed me that I needed to pay an application fee of $55 and a holding fee of $250. She also mentioned that I would receive a refund of the holding deposit if I wasn’t approved for the apartment.

      However, a month later, I received an email stating that I owed move-out costs equal to the refunded amount, which included the application fee. I reached out to the property manager to request a breakdown of these move-out charges, but despite multiple attempts, my inquiries were ignored.

      I would like to resolve this issue either by agreeing on the amount owed or having the charges completely removed, as my credit is being negatively affected by this negligence on the staff's part.

      Business Response

      Date: 04/04/2025

      Hi *****,
      Thank you for sharing your concerns with us. We're sorry to hear about the confusion regarding the charges from your application experience at Caldera in Chandler, AZ. We understand how frustrating this must be, especially since you've tried to get clarification multiple times.
      We’ve contacted the Caldera team and their leadership so they can investigate this further. A Greystar representative will be reaching out to you within 10 business days to discuss your concerns and work toward a resolution.
      Thank you again for bringing this to our attention.
      Best regards,
      The Greystar Team

    • Initial Complaint

      Date:04/02/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally file a complaint regarding an ongoing issue with Mosaic Apartments (500 Race Street, San Jose, CA). On September 6, 2023, the unit above mine flooded, rendering my apartment uninhabitable. As a result, I was instructed by the leasing office to vacate my apartment and stay in a hotel.
      At the time of the incident, I had already paid my full rent for the month of September ($3054.00). I was assured that I would be reimbursed for the rent I paid, as I was forced to vacate the premises through no fault of my own. Despite my efforts to resolve this matter, including ongoing email correspondence with the management team since November 2023, I have yet to receive any reimbursement.
      I have been told multiple times that the matter is being handled by insurance, but months have passed without resolution. I am now at a loss for how to proceed, as the situation has not been addressed in a timely manner, and I have been unable to obtain a clear answer.
      I am happy to provide the email correspondence to support my claims. I kindly request your assistance in resolving this matter, as I do not know where else to turn.

      Business Response

      Date: 04/03/2025

      Hi *******,
      Thank you for sharing your concerns with us, and we're sorry to hear about the experience you've had at Mosaic Apartments following the flood incident in your unit back in September 2023.
      We understand how frustrating it must be to have to vacate your home unexpectedly and then face ongoing delays in resolving the rent reimbursement. We've contacted the team at Mosaic Apartments, along with their regional leadership, and asked them to investigate the situation. A Greystar representative will be reaching out to you directly within the next 10 business days.
      Thanks again for bringing this to our attention.
      —The Greystar Team

    • Initial Complaint

      Date:04/02/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We moved out of the fairways at raccoon creek in July. Colorado law states that a refunded deposit should be issued within 60 days of the move out date. it is now April 2025 and we have yet to receive the deposit check. We verified the new address on file as well as received confirmation that we will be getting the refunded deposit but have yet to receive it. In the lease agreement it states we have $1300.00 available in refundable deposits.

      Business Response

      Date: 04/03/2025

      Hi *******,
      Thank you for sharing your concerns with us. We're sorry to hear that you have not yet received your refundable deposit from your former home at The Fairways at Raccoon Creek. We understand how frustrating this delay must be, especially given the time that has passed since your move-out.
      We've contacted the team at The Fairways at Raccoon Creek, along with their leadership, so they can review the situation and follow up with you directly. You can expect to hear from a Greystar representative within 10 business days to help resolve this matter.
      Sincerely,
      The Greystar Team

    • Initial Complaint

      Date:04/02/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company Greystar property management has an apartment complex that has taken my money and hasn't given back it's been 3 weeks. I was told it would take 7 days for them to send me a check. Which I was never told they would not be putting the money back on my card. I kept questioning why couldn't it be put back on my card and they haven't given me an answer except that it had to come in a check. I've checked the reviews on ****** and found that they've done a lot of hard working people this way. I am trying to get an apartment not hustled out of my money. I had paid $300 which was two application fees and the processing fee which was refundable. I have emails saying this.

      Customer Answer

      Date: 04/03/2025

      The apartment complex is called Park at 33rd in Phoenix, Arizona. 17216 N. 33rd Ave. 85053 the phone number is 602-833-2058

      Rebecca is the person that has been emailing me 

      Business Response

      Date: 04/04/2025

      Hi *******,
      Thank you for reaching out and sharing your experience with us. We're sorry to hear about the delay in receiving your refund and the lack of clarity around the process.
      We’ve contacted the onsite team at Park at 33rd in Phoenix and their leadership team so they can investigate this for you. A Greystar representative will reach out to you within 10 business days to follow up directly and provide next steps.
      We appreciate your patience as we work through this.
      Best regards,
      The Greystar Team

    • Initial Complaint

      Date:03/29/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 8, 2025, Greystar (Avana on the Platte) issued a final move-out statement billing me $847.50 in fees for my former apartment (Unit #*****), in addition to withholding my $125.00 security deposit. The charges included:
      • Carpet Cleaning: $297.50
      • Cleaning Fee: $120.00
      • Painting: $275.00
      • Drywall Repair/Paint: $100.00
      • Trash Removal: $30.00
      • Blind Replacement: $25.00
      I promptly disputed these charges via email on January 13, agreeing only to pay $55 for trash removal and blind replacement. The remaining $917.50 in charges were unsupported by sufficient documentation and violate Colorado Revised Statutes § 38-12-103, which prohibits landlords from deducting for normal wear and tear.
      On March 19, 2025, Lynn R*** (Greystar) responded stating invoices had been sent and extended a 25% discount. However, the invoices provided fail to justify the charges:
      Carpet Cleaning Invoice (Invoice #*********) shows $297.50 in line items including vacuuming, backing cleaning, pet sealant, carpet stretching, and BioKill — none of which are supported by photographic evidence showing need or damage. These are excessive treatments not reflective of standard turnover and were performed without my consent.
      General Cleaning Invoice (Invoice #INV18412) lists a $125.00 line item labeled “Vacant Clean – #***** 1x1,” yet I was charged $120.00 and given no breakdown of what was cleaned or why it was considered beyond normal use. Again, photos provided do not show excessive dirt or damage.
      No invoice has been provided for the $275.00 painting charge or the $100.00 drywall repair/paint charge, despite multiple requests. These charges are presumptively invalid without itemized justification or evidence of tenant-caused damage.
      Colorado law requires specific itemization and justification for charges deducted from a security deposit. The invoices provided are vague, duplicative, and lack necessary documentation to justify billing for anything beyond routine landlord maintenance.

      Business Response

      Date: 03/31/2025

      Hi *******,
      Thank you for sharing your concerns with us. We’re sorry to hear about the frustration you experienced regarding the move-out charges at Avana on the Platte, including the charges you feel were unsupported or not properly documented.
      We’ve contacted the team at Avana on the Platte, along with their leadership, so they can investigate your concerns. A Greystar representative will reach out to you directly within 10 business days.
      Sincerely,
      The Greystar Team

    • Initial Complaint

      Date:03/29/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Civic Square apartments by Greystar is saying we owe over $1500 in back rent. They use **** Rewards to take payments for rent and utilities. I have always pressed “pay full balance” and it has shown $0 every month. When we tried to move out, we were told that we have not been paying full rent since Oct. of 2024 and there were charges on our ledger for “month to month rent adjustment”. On 2/22, the property manager told us our base rent was $2875 and our prorated amount until 3/15 would be $1391.13. He did not mention a prorated amount for the month to month fee. Now our ledger, that we had never seen before we moved out, says we have not paid the full rent since September of 2024, even thought **** rewards always said our account was paid off. Civic Square integrates their accounts with ****, so **** charges exactly what Civic Square tells them to. Now our ledger says our base rent for March is $3127, even though **** had it as $2875 and the property manager told us the exact same number. Now they are saying we owe over $1800 in back rent, even though the **** system was never notified of the change in the ledger. They took our $1000 deposit and want $879 more dollars.

      Business Response

      Date: 03/31/2025

      Hi *****,
      Thank you for sharing your concerns with us. We're sorry to hear about the confusion and frustration related to the rent charges and use of **** Rewards at Civic Square Apartments.
      We've contacted the Civic Square property team and their leadership so they can review your account and investigate the situation. A Greystar representative will be in touch with you directly within 10 business days to follow up.
      Sincerely,
      The Greystar Team

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