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Business Profile

Property Management

Greystar

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Greystar's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 2,325 total complaints in the last 3 years.
    • 806 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/08/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I moved into your new community in St Petersburg the Marlowe under the impression this was my home. From day one it has been a nightmare from my above neighbors and I feel as if I am in a nightmare everyday since October 1, 2024. I have voiced my concerns in person and I do have an email trail to back up my complaints. There shouldn’t be any reason why an individual pays to live in a unit but sleeps in another’s home. I am not safe here and I am not comfortable, this also has been brought up to the property management and their team and the only solution after my initial complain in October, I was offered a solution in April to move (I asked to move in October and I was denied even with having available units to chose from at that time) with a $1000 transfer fee as I am being inconvenienced. How is that fair to me and I’m the one who has been complaining without any type of disciplinary action towards this resident. I read the policy in and out, this is a violation of my tenant rights and non compliance towards the promise of the property. I can reassure that my lease will not be renewed as I feel rules are broken and not addressed, mold and termites are in my bathroom once again not addressed and it’s overall not a healthy environment for my family.

      Business Response

      Date: 06/09/2025

      Dear *******,
      Thank you for taking the time to share your concerns with us. We’re sorry to hear about your experience at The Marlowe in St. Petersburg and especially the challenges you've faced with noise disturbances, maintenance concerns, and the delay in support when you initially requested a transfer.
      We’ve reached out to the onsite team and regional leadership at The Marlowe to review your situation in detail. A Greystar representative will be in contact with you within 10 business days to discuss your concerns and work toward a resolution.
      Sincerely,
      The Greystar Team

    • Initial Complaint

      Date:06/06/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I moved into Museum Park by Greystar in May of 2023. I moved out on 5/15/2025 with a 30 day notice. I have not received the deposit refund or the itemization of deductions with intent of payment within the 21 days as specified by California law so all charges should be waived to avoid small claims court, however, I communicated this to the property and I was told that they processed the payment internally (communication from the complex to corporate) for the check issuance and corporate has yet to process it externally. I was told today I should be receiving the email for ACH payment by EOD today or Monday (even further outside of the 21 day period)

      This is an illegal unfair business practice and the revised amount needs to be sent immediately in the amount of the full deposit paid.

      Business Response

      Date: 06/09/2025

      Dear ******,
      Thank you for sharing your concerns with us. We’re sorry to hear about the delay in receiving your security deposit refund and the itemized deductions after your move-out from Museum Park. We understand how frustrating this must be.
      We’ve contacted the team at Museum Park and their leadership so they can investigate the situation further. A Greystar representative will follow up with you directly within 10 business days to discuss your concerns.
      Sincerely,
      The Greystar Team

    • Initial Complaint

      Date:06/06/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is *** *******, and recently I was contacted by my apartment complex stating that I was overcharged on my monthly rent by Greystar Property Management, which was the previous property management of my apartment complex, The Ashton Apartments, in Corona, California. I was told I may be owed funds from previous rent overpayments. I have tried contacting Greystar, but the customer service department is extremely difficult to get ahold of. I wanted to file this complaint in an effort to expedite this process.

      Business Response

      Date: 06/06/2025

      Hello,

      Can you please provide the dates of these alleged overpayments?

       

      Thank you,

    • Initial Complaint

      Date:06/05/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am extremely frustrated with the handling of my lease documents and the complete lack of care in processing this transition properly. Despite repeated communication, your office has produced documents full of errors and omissions—and is now unfairly charging me as if the lease is active, when it clearly is not.

      The Lease Amendment is not legally in effect, as Clause 11 requires the $1,000 deposit to be paid first. I have not paid this deposit, and there’s been no written waiver. Yet you are posting rent and late fees to my account, which is completely unjustified and unacceptable.

      On top of that:
      • The Roommate Release Form falsely states that I am being removed from the lease, when I am the incoming tenant.
      • Section 3 of the Lease Amendment, which should release Julia Kirby, is left blank—creating legal confusion and shifting responsibility onto me.
      • I’m being billed for utilities from before my move-in date, and now your office is placing those charges on my account even though Julia hasn’t been formally released.

      Your office created this mess, and now you’re forcing it onto me. This is unacceptable. I request immediate correction of all documents, reversal of all charges posted to my account, and written confirmation that the lease is not yet in effect.

      I expect this to be resolved immediately.

      Business Response

      Date: 06/06/2025

      Hi *******,

      Thank you for sharing your concerns with us. We're sorry to hear about your experience regarding the lease amendment, roommate documentation, and billing issues at Scottsdale Gateway.

      We’ve contacted the property team and their leadership so they can investigate the issues you’ve raised. A Greystar representative will follow up with you directly within 10 business days to provide clarification and next steps.

      We appreciate your patience while this is being reviewed.

      Sincerely,
      The Greystar Team

      Customer Answer

      Date: 06/06/2025

      Closed their portal for payment and adding charges to my account everyday to mentally torture me. Not responding to my emails or calls

    • Initial Complaint

      Date:06/05/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unresolved work orders that renders the space uncomfortably difficult to live in. Health and safety are critical due to medical condition.

      Customer Answer

      Date: 06/05/2025

      Sundance Apartments
      60 Rotary way apt L, Vallejo ca 94591
      707 557 9000

      work orders: hvac system did not work from initial move in date, kitchen floods from dishwasher, shower knob is completely broken (using pliers to turn on and off), dry rot from kitchen drawers (particles continuously on serving utensils and in food), kitchen drawers fall off track. all work orders are we placed in March. No follow through from staff. 

       

      Business Response

      Date: 06/05/2025

      Hi ******,
      Thank you for sharing your concerns with us. We’re sorry to hear about the unresolved maintenance issues you’ve experienced at Sundance Apartments, including the HVAC, dishwasher flooding, and other conditions affecting your comfort and safety.
      We’ve contacted the onsite team at Sundance Apartments in Vallejo, CA and their leadership team so they can investigate the situation and follow up with you directly. A Greystar representative will be in touch within 10 business days to discuss the matter with you further.
      Thank you again for bringing this to our attention.
      Sincerely,
      The Greystar Team 

    • Initial Complaint

      Date:06/05/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been in contact with this GreyStar Property management for a couple months now in regards to my mandatory lease breaking. They have not put effort into hearing me out or coming to a middle ground on my situation. My account specialist Demi Browning (425-678-4311) has failed to return any of my calls. She has received numerous voicemails and messages from her co-workers. I have been accepted into Medical school and asked to pay a settlement fee or at least start monthly payments. I am currently not employed and plan to be a student for the next four years. I hate to share this information but I feel like I am being scammed and disrespected. Greystar fails to hear me out. I am willing to settle and pay something but I cannot afford almost $5000 while being a student.

      Customer Answer

      Date: 06/05/2025

      3421 Northlake Pkwy NE, Atlanta, GA 30345 

      Avana Cityu North Apartments 

      Business Response

      Date: 06/06/2025

      Hi *****,
      Thank you for sharing your concerns with us. We're sorry to hear about your experience trying to work with the team at Avana City North regarding your lease break and repayment options.
      We’ve contacted the local team at Avana City North and their leadership to review the situation and ensure your concerns are addressed. A Greystar representative will follow up with you directly within 10 business days.
      We appreciate your patience and your willingness to find a resolution.
      Sincerely,
      The Greystar Team

    • Initial Complaint

      Date:06/04/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The apartment complex, the Felicity on Perry in Savannah GA, built / managed by Greystar, is grossly unfit to be called a luxury apartment and ridden with safety issues and dishonesty. I've lived here for 6 months now.

      Overall, the building was very cheaply constructed. It is truly shocking how often things are broken or never worked properly in a brand new building. It is wasteful, unethical, and irresponsible to conduct business and prioritize profit in a way that leads to these poor construction outcomes and constant issues. A company like Greystar can afford to do better.

      The advertisement of amenities to residents is misleading and predatory. In the 6 months I've lived here, the promised pet spa never been opened. The pool has not been available for use, period, and management has given the explanation of "it not meeting safety standards yet." Building a pool area without considering the safety standards it must meet is simply idiotic. Whoever overlooked that should be terminated, seriously.

      Things are consistently under construction and broken. Recently, numerous doors to the complex have been ripped out and replaced with slightly wider doors, (guess they forget about ADA too??) leaving open gaping holes in the building without notice to residents, and the replaced doors remain unlocked, a huge safety risk.

      Residents pay luxury apartment living prices to live in a crumbling construction zone. Rent concessions should be offered for inability to provide stated amenities and safety precautions, like doors that work.

      Finally, I've noticed several fake google reviews in the last few days falsely elevating the apartment's rating. The dishonesty is gross.

      I want to hold Greystar accountable for these issues and encourage them to honor their responsibility to residents.

      (The Felicity management team is lovely and helpful as they can be, but lack control over so many issues. This complaint is directly for Greystar as an organization)

      Business Response

      Date: 06/05/2025

      Hi ********,
      Thank you for sharing your feedback with us. We’re sorry to hear about your concerns regarding the living experience at The Felicity on Perry, including amenity access, ongoing construction, and building safety.
      We’ve contacted the onsite team at The Felicity on Perry in Savannah, GA and their leadership team so they can look into your concerns and follow up with you directly. A Greystar representative will reach out within 10 business days.
      We appreciate you taking the time to express your experience and bringing these matters to our attention.
      Sincerely,
      The Greystar Team

    • Initial Complaint

      Date:06/03/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May Concern,

      I am filing a formal complaint against Greystar Property Management regarding my six-year tenancy at The Avana Overlook Apartments in Antioch, TN beginning February 19, 2019. I moved in based on online representations, only to find the unit in poor condition: uncleaned with outdated fixtures and cabinets from 1990s and old carpet. Despite repeated maintenance requests, key issues were ignored, including broken kitchen cabinets, drafty windows, running toilets, and deteriorating bathtubs. Water shut-offs were frequent and unannounced.

      The most serious issue occurred in April 2025, when I discovered black mold caused by a leak from a downstairs unit. Management failed to notify or inspect my apartment. I experienced health problems due to the mold. I tried addressing the majority of the issue before moving out on April 11, 2025.

      Upon move-out, I was shocked to learn I would not get $1,000 deposit back in addition to getting a $400 bill for the following:

      - Mold damage (from a leak outside my control),
      - Tub resurfacing (which I had long requested),
      - Appliance rental (despite having used my own washer/dryer),
      - Shower damage (even though maintenance had removed the complex-provided shower head at my request).

      I also suspect misbilling for utilities, which were routed through the complex instead of NES (Nashville Electric Service), and I request a full audit. When I contacted Joey R***** at Greystar to resolve these issues, my concerns were dismissed. I am therefore requesting:

      - Full return of my $1,000 deposit,
      - Removal of the $400 in charges,
      - An audit and refund for appliance rental and utility overcharges,
      - Reimbursement for any misapplied fees during my lease.

      This complaint seeks accountability from Greystar for neglect, poor management, and unfair financial practices I endured during my residency.

      Sincerely,
      *********** Ricks
      615-668-3973
      Former Resident, The Avana Overlook Apartments

      Business Response

      Date: 06/04/2025

      Hi ***********,
      Thank you for taking the time to share your concerns with us. We’re very sorry to hear about the maintenance issues, mold concern, and billing charges you experienced during and after your residency at Avana Overlook.
      We’ve contacted the property team at Avana Overlook and their leadership so they can investigate your concerns further. A Greystar representative will follow up with you directly within 10 business days.
      Thank you again for bringing this to our attention.
      Sincerely,
      The Greystar Team

    • Initial Complaint

      Date:06/03/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Moved out 3/22/2025. It is now 6/3/2025 and I have not received my security deposit back. Haven’t received any documentation nor call regarding such. I have emailed and called the property MULTIPLE TIMES about this issue, no response. I stopped by MULTIPLE TIMES and the office staff were nowhere to be found. Community: The Ascher Upwtown. Address: 640 N Church St.

      Business Response

      Date: 06/04/2025

      Hi *****,
      Thank you for sharing your concerns with us. We're sorry to hear that you haven't received your deposit or any communication following your move-out from The Ascher Uptown.
      We’ve contacted the team at The Ascher Uptown and their leadership so they can investigate this matter further. A Greystar representative will be reaching out to you directly within 10 business days to discuss your concerns and any next steps.
      The Greystar Team

    • Initial Complaint

      Date:06/03/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I provided a 200$ deposit for a rental application that they said was refundable if I was denied which I was that was on may 6th 2025.

      Business Response

      Date: 06/04/2025

      Hi *****,
      Thank you for sharing your concerns with us. We’re sorry to hear about the issue you experienced with the refundable deposit after your application was denied on May 6, 2025.
      We’ve contacted the team at HUE97 in Mesa, AZ, along with their leadership, so they can investigate your concern and follow up directly. A Greystar representative will be in touch with you within 10 business days.
      Thank you again for bringing this to our attention.
      Best regards,
      The Greystar Team 

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