Complaints

This profile includes complaints for Precision Tune Auto Care's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Precision Tune Auto Care

  7454 Two Notch Rd Columbia, SC 29223-7622

  
• 

  Precision Tune Auto Care

  1118 Knox Abbott Dr Cayce, SC 29033-3324

  
• 

  Precision Tune Auto Care

  1570 Old Trolley Rd Summerville, SC 29485-8209

  
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  Precision Tune Auto Care

  487 Saint Andrews Blvd Charleston, SC 29407-7155

  
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  Precision Tune Auto Care

  1534 Sunset Blvd West Columbia, SC 29169-5918

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/18/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited Precision Tune at 6900 Garners Ferry Rd. in Columbia, SC on May 6th 2023. I went for an oil change and a tire rotation, I was contacted that same day & notified that I had a bad water pump and it needed to be replaced. I was told that it could possibly be completed that same day. It is now May 17th, and no one from this location has been transparent in their communication. I have called the shop and visited several times in attempts to get an update on what's going on and why the repair is taking so long. Again, I have yet to receive a call or a definitive date or time when this job is going to be completed. I have been patient, but that car is my primary transportation and this has been excruciatingly inconvenient. I'm on the verge of having to get a rental, I borrowed my sister's vehicle for the 10+ days. I will call and they'll say it should be done "tomorrow afternoon", or "we'll give you a call tomorrow". (And I won't hear from them until I call again for an update) It's been a week and a half, and I've never had my car in the shop for this long. I have no clue when I'll get it back. I'm tired of being lied to. I'm not sure what's really going on, but I need answers and I need my car repaired with keys in my hand ASAP.

  

  Business Response

  Date: 05/23/2023

  The repairs to the vehicle haven't been complete.  We apologize for the lengthy delay with the complications we encountered. 

  Customer Answer

  Date: 05/24/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I got the car back on Saturday, May 20th. The car was idling rough, and later that evening the engine light came on. The idle was normal and there wasn’t a check engine light on when I brought the car in. I had to get a rental the next day, because the car isn’t in running condition. I will be going to another mechanic for a diagnostic. I either need to be refunded the $1600 bill that I paid or an adjustment to that bill for this poor service and the inconveniences I’ve experienced in the last 3 weeks. 
  
  
  
  Sincerely,
  
  
  
  **** ******

  

  Business Response

  Date: 05/25/2023

  Have you attempted to contact the store manager directly or the district manager to have this issure resolved prior to taking the vehicle to another location? 

  We want to be absolutely clear that we want to do whatever is needed to have your vehicle in proper running condition, but should be chose to take your vehicle to another mechanic without our agreement you may void your warranty.  We take great pride in doing performing proper repairs, and if you are unsatisfied with the work that you received then it is our responsibility to correct that, but we would ask that you give us that opportunity.

• Initial Complaint

  Date:05/09/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/22 we spent $1500 for schock replacement and front axel replacement.
  We came home, parked the car. When we moved the car two days later a big stain from what we found out later is transmission fluid leak due to a faulty install. The driveway was brand new and less than 3 weeks old. They came out to "clean" it but the acid wash made it worse. They said they are insured and needed an estimate. We provided it and now they say they are not responsible.

  

  Business Response

  Date: 05/16/2023

  Except for warranties expressly written herein, any implied warranty of merchantability or fitness for a particular purpose is limited in duration to 12 months / 12,000 miles (20,000 Kilometers), Whichever occurs first, after the original service. The exclusive remedies for all warranty claims are limited to repair, replacement or refund (Not to exceed the original service order amount) as specifically provided in this written warranty the center and Precision Tune Auto Care expressly disclaim any liability for any other expense, loss, or damage. Whether direct, incidental, or consequential. No one is authorized to extend  or enlarge these warranties. 

  Dear Valued Customer, We have been in communication with you since day one regarding the warranty we provide at Precision Tune Auto Care. As you can see above we do not cover any expense, loss, or damage. Whether direct, incidental, or consequential. We have provided you with the information of the direct supplier of the parts installed on your vehicle, and have put forth a great effort to help you resolve these issues with the appropriate individuals. At this point we have exhausted all of our resources and we are confident we have done everything within our power to assist you in these matters. To further pursue this matter we have given you the information needed to contact our outside vendors as for their warranties that is a matter between yourself and the other business involved. I hope you can carefully read through the above message and understand our perspective on this matter. Please feel free to reach out with any further questions that you may have. 

  ***************@ptacsouth.com

• Initial Complaint

  Date:12/21/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Precision Tune Auto Care, (803) 776-2593, 6900 Garners Ferry Road,Columbia SC
  My warranty company paid for and issued a new transmission for my car, BRAD told me that it was used.
  Brad also told me on top of my ded of $200 - I had to pay $700 more because nothing was included with the transmission.They had my car over a month.The day I went to finally pick up my car and paying the extra $700 for unknown reason (made up excuses) I drove my car and it needed a wheel alignment it was bad, and my check engine light was on. I took my car back for the wheel alignment. 2 weeks later my car is back in the shop now with new owners who leave you on hold for over an hour and call back and leave you on hold again for over an hour. My new transmission is overheating it says "TRANSMISSION Hot - Idle Engine" and also states "Speed Limit Exceeded' which is for the governor that was placed on it.
  I called and they told me that there is noting wrong with the car when I clearly showed them the picture of it error messages of both the transmission over heating and where it states I cannot go over a certain speed limit, so they ask to keep the car another day to see if they can see whats wrong with it.
  That leaves us with now in the moment... As I am writing this I have been on hold with them for exactly 1:34 mins. So after holding for a VERY long time... I was told that the mechanic isnt in today which is Tuesday and he will be in tomorrow to look at my car and I will get my car back tomorrow "FIXED or NOT"
  (HOW IS THIS OK, POOR MANAGEMENT - POOR CUSTOMER SERVICE - THEY ARE THIEVES - AND LETS NOT TALK ABOUT THE FAKE MECHANICS!!!!!!!!!!!!THIS IS WRONG NO CUSTOMER SHOULD HAVE TO GO THROUGH THIS - ITS QUICK AND FAST TO TAKE MONEY BUT IF YOUR NOT FIXING THE CARS AND MESSING THEM UP MORE THAT MAKES YOU A THIEF!!!! They need to close this DOWN!!!!!)

  

  Business Response

  Date: 12/26/2022

  The store manager and district manager have been actively communicating with the customer to satisfy the concerns. 

• Initial Complaint

  Date:12/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter is out of state attending college in Charleston SC. On 12/1/2022 she took her car to Precision Tune Auto Care located at 1703N Hwy 17, Mt. Pleasant, SC to have the catalytic converter replaced. I paid $1,504.21 for this service. On 12/2/2022 my daughter took her car to Nissan located at 1714 Savannah Hwy Charleston, SC for a regular routine oil change and tire rotation.
  Upon Nissan Inspection of the vehicle the service technician found a pair of vice pliers holding the catalytic converter to the exhaust manifold and found a bolt broken off into the manifold. Of course, I was really upset and distraught once notified of this. This is my daughter. I was in contact with Precision Tune regarding the discovery. The manager apologized and said he terminated the technician. I requested for Precision Tune to pay Nissan to have the work repair. The manager verbally agreed. After the Nissan Service advisor called Precision Tune to discuss the payment arrangements Precision Tune the manager backed out of the verbal agreement to pay and stated he would call me back to discuss.
  Precision Tune wanted me to have my daughter take the car back to them to complete the repairs. I informed the manager that they should have fixed the repair when they had the car and not try to cover it up by putting in the pliers. They were playing with my daughter life and I didn't trust them to touch her car ever again.
  Invoice number ****** from Precision Tune.

  

  Business Response

  Date: 12/12/2022

  ***** *****,

  My name is Sam G****** the District Manager directly overseeing the Precision Tune Auto Care in Mt. Pleasant, SC. I would like to apologize for the issues you had with your service. I have personally investigated the claims that have been made and understand our technician left a pair of pliers on your vehicle. As you mentioned we have terminated the employee that worked on your vehicle to ensure this does not happen again. Fortunately, there was no damage done to the vehicle, nor was this issue a safety concern. I have spoken with the manager of the shop and there was no commitment made to pay for additional repairs that would have been needed regardless of the mistake made. I would like to re-earn your business as this was an honest mistake. Please contact me at [email protected] to further discuss this matter.

  Customer Answer

  Date: 01/04/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The manager clearly isn't telling the truth of what really happened. I am not going to be satisfied unless I am reimbursed for all or at least half of what I had to pay Nissan.
  
  
  
  Sincerely,
  
  
  
  ***** *****

  

  Business Response

  Date: 01/05/2023

  Mr. *****,
  

  Unfortunately, I disagree with what you are requesting. What you are not mentioning is that we offer a 12 month 12 thousand mile warranty on the repair that you had performed. We did make contact with you in regard to you bringing the vehicle back to us to have the issue resolved under warranty. However, by bringing your vehicle to another shop and having them perform additional services to your vehicle you have now voided that option. We have done everything in our power to make this right. We will not be issuing a refund for a simple mistake that could have easily been resolved.

• Initial Complaint

  Date:12/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The oil drain plug fell out my teuck while i was driving. They replaced the drain plug and all the oil , now my truck is smoking and im being told that its just normal condensation but my truck wasnt doing that before they touched my truck.

  

  Business Response

  Date: 12/12/2022

  ******** ****, 

  My name is Sam G****** the District Manager directly overseeing the Precision Tune Auto Care in Sumter, SC. I would like to apologize for the issues you had with your oil change service. I have personally investigated the claims that have been made and I would like to assure you there has been no damage done to your vehicle. It is my understanding that we have reimbursed you for your service, rental car, and tow bill. We also re-performed the oil change at no cost to you. In addition, we thoroughly inspected your vehicle to ensure it is in safe operating order. If there is anything further, we can do to make this situation right please contact me at sam.g******@ptacsouth.com. 

  Customer Answer

  Date: 12/12/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ******** ****

• Initial Complaint

  Date:10/17/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my car to the lake Murray Rd in Irmo SC. I had an issue with my heat and I was looking for another opinion on the issue. I was told a technical service bulletin and quoted 590$ for the service. I also asked for my brakes to be looked at the head Mechanic said I needed front brake pads so I consented to have them done. My car did not go on the lift at all which it does for brake service and I do not believe the put new brake pads on, I will be taking to confirm with a brake specialist. I want my money back as I am still having squeaking and the car wasn't touched.
  

  

  Business Response

  Date: 10/26/2022

  Business Response /* (1000, 5, 2022/10/19) */
  We have video footage of the customer being advised of the heat issue and declining to have the heat repaired following the TSB guidelines as well as video footage of the front brake pads being replaced while the vehicle is on the lift for repairs. The brakes that were replaced come with a 12 month or 12000 mile warranty and if the brakes continue to make noise we would love the opportunity to inspect them to see if there is potentially a manufacturer defect that could be causing the noise.
  
  Precision Tune Auto Care strives to provide upstanding, honest repairs to our customers at an affordable rate and we stand behind our work. Please let us know if there is anything further than we can do.
  
  Thank you.
  
  Chad B******
  Owner Operator
  Precision Tune Auto Care

• Initial Complaint

  Date:10/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I had bought a used car and took it to auto tune for the fuel pump to be fixed and that's what they told me they had did and as of now I still have my car in the shop and my documents are in my car so I couldn't even put the information that's needed here. I've been fixing the car for 3 months since I have got it trying to take the check engine light off and I fixed over 7000 dollars worth of products because no one had told me that they took it into they hands to drill a hole in the fuel pump for my sensor to go in. Once I find out the something is wrong with the fuel pump(2 to 3 months later) one of the mechanics that put my bumper on told me they drilled a hole in my fuel pump due to the manager approval and not mines. So now I had to go back and get another fuel pump and they kept telling me first come first serve and I had payed my money and was very calm and respectful in the process. I felt like it's okay the first few mess ups but now I'm loosing money cause I'm a door dasher and a cab driver, I had also told them I needed my car and I was loosing money everyday due to the fact of they mess up. So to I'm up to the 5th attempt and now I'm asking for my money back because they told me on the 4th pump that this was the correct one and my car would be giving to me that day just to find out he lied and now I'm stuck with out my car and they wasn't kind enough to give me a refund or a rental for me to use for work due to they mess ups. So as I said before this is the 5th pump and they have my car in the shop and refuse to give me my car because they don't want to keep on unscrewing the pieces and redo the work. I was told yo come in and get my car and they still held my car after telling me to come get it. So now I'm never going back to the store because of this bad experience and me spending 1400 dollars didn't matter to them. Even though I paid and came before all the customers they still treated me like I didn't pay and it wasn't their mistake.
  

  

  Business Response

  Date: 10/19/2022

  Business Response /* (1000, 5, 2022/10/11) */
  Contact Name and Title: Chad B******
  Thank you for your concern, however, we are a national franchise with many stores and you ******, have not indicated a specific store or an invoice number to reference your specific concern. Additionally you have made mentioned several different dollar amounts without any specific request to an exact amount you are requesting refund if. Please respond with more details of which location you are referring to along with the names of any employees you have been speaking with so that we can respond appropriately.
  
  Thank you!

• Initial Complaint

  Date:08/11/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Precision Tune replaced a water pump in my daughter's 2013 Tiguan 6/8/22. It took them ~3 weeks to install due to wrong ordering of part. Second pump installed was damaged, and the third one we went home with. On June 28 we picked the car up. When she got there, the check engine light was still on. They her that the car was safe to drive even with the check engine light on. They said they didn't know why the engine was running cold, but the car was still safe to drive. Three hours later from picking up the car, she was stranded in a parking lot after she drove it ~ 10 miles. See pictures with fluid leaking from underneath the car. The car wouldn't start. We had the car towed to VW in Mount Pleasant for a full diagnostic. They informed us that the fuel rail was cracked, and brackets were damaged on the fuel rail pump. We did tell them the car just just got a new water pump. The district manager, Sam reached out to us and begged that we give them another chance to fix the problem. He informed me he just had hired a new master mechanic who would work on her car if we brought it back to them. We picked the car up on July 27 and they scheduled an appointment at EuroCar because they still could not figure out the temp gage(car still running cold). I spoke with Sam on July 12. I sent him a copy of the diagnostic from VW. He said they would fix the problem and if they couldn't that we could bring it back to Volkswagen and they would pay no questions asked. The check engine light was back on July 28, car smelled of fuel, and was hesitating to start. Sam lied to get the car back when I wanted it to stay at VW. He promised me he would have his "master mechanic" fix the car. Now he is saying because VW took it apart, they will not warranty the work they did. I would have not had it towed back to them if I thought they weren't fixing the fuel rail. The fuel rail cracked during the installation of the water pump. They did not fix the problem and Sam will not call anyone.

  

  Business Response

  Date: 08/17/2022

  Business Response /* (1000, 5, 2022/08/11) */
  The initial delay in getting the water pump was due to the part being back ordered. As for the temp gauge, we installed a new sensor, calibration was off and we are not equipped to handle that as I told the customer. The fluid leak was fuel and it was a damaged injector o ring, we repaired. We never removed the fuel rail from its mounts and its stainless, its not cracked. VW dealer listed a bunch of stuff to milk the customer. We ran and drove the car for a few hours with no issues other than the temp gauge. The customer took the car to euro pros and they gave it a clean bill of health after they repaired it. We refunded money to the customer to assist with costs. a few things to note. customer voided our warranty when the car went to VW, VW sent it back to us in pieces. The car was worked on by Euro Pros after we worked on it. Customer was belligerent and threatening, harassed other customers and we had to order him off the property. Customer protested in front of the store and was flipping his middle fingers at us. Customer and his children have been served no tresspass orders, Customer also vandalized a sign in the store, a police report was taken. Since another shop worked on and gave the car a clean bill of health, this car is no longer our responsibility.

• Initial Complaint

  Date:07/25/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 11, 2022 I took my car to precision tune for diagnostic and as they were putting it in the air it started bending up the plastic on the both side skirts so I told him to bring my car down and I talked to them after the diagnostic and they claim they're not responsible and there is no damage.
  

  

  Business Response

  Date: 08/17/2022

  Business Response /* (1000, 11, 2022/08/08) */
  DM met with client at the location that vehicle was service and received damage to side skirts. DM and client agreed to get a few different estimates for repair. The PTAC 6438 manager is going to reach out and arrange with the client to assist with the repair of damage caused during visit.