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Business Profile

Garbage Removal

Capital Waste Services, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

This profile includes complaints for Capital Waste Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Capital Waste Services, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 76 total complaints in the last 3 years.
    • 18 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/24/2025

      Type:Delivery Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Capital waste hasn’t picked up my trash in weeks. Called and all they do is try to credit my account. Asked them to cancel and told me I’d have to pay them 6months service charge to cancel. Been three weeks with no pickup and pictures of there truck stopping at my can. Wanting out of contract

      Business Response

      Date: 05/27/2025

      We spoke with the customer he has decided NOT to cancel his service with CWS.  I explained that we do not require a 6-month fee to cancel service how ever there is a 50.00 cancellation charge.  Upon speaking with the General Manager he is sending a truck to swap out his bins as I type.  This complaint can be closed once acknowledgement is made from the customer
    • Initial Complaint

      Date:05/13/2025

      Type:Product Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Back in October of 2024 I cancelled my services with Capital Waste due to we moved. I have $77.45 credit due to me that I have been trying to recover. I have called, emailed numerous times with no avail.

      Business Response

      Date: 05/19/2025

      We contacted the customer, and a refund is being completed and sent this week to Ms. Joy.

      Customer Answer

      Date: 05/19/2025

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,
      Joy S
    • Initial Complaint

      Date:05/04/2025

      Type:Billing Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Starting around July 2024 we have had issues. I believe an invoice got lost in the mail so we missed a month (several years of perfect history). Cut checks following month as usual and tried to follow up after service was halted. Literally dozens of calls to rectify as well as a number of emails. Send email 01/03/25 stating its best to part ways and requested removal of the dumpster since they have not emptied it since around 08/24. In this entire time they do however continue to bill us the FULL monthly amount even though they have incurred zero fuel costs, driver pay, landfill fees, etc. We have been in business since 2002 and do not miss bills when we get them. It is unacceptable to continue invoicing when no service is being performed and even months after we have requested the service be stopped and dumpster removed.

      Phone calls to them have been answered by various people. Emails have been to Jarrett Shumpert and Marie Staten, both of whom I indicated early on we would agree to a one time $300 charge to restart the service or later still offered the $300 and just discontinue the service so we can move on with another service.

      The regular monthly costs was $114.38 and they now feel that we owe over $1100! Attachments show our Quickbooks check history for a while with a final check for 2 months to catch it up but they apparently never received (was never deposited).
    • Initial Complaint

      Date:04/12/2025

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Capital Waste Services. They are regularly late picking up trash and sometimes do not show up at for weeks at a time. It is supposed to be picked up on Wednesday every week, it is not Saturday and they still have not picked up trash. Nobody answers the phone when called and they do not reply to emails. This week has been windy in Charleston which is causing trash cans to be knocked over and trash getting scattered everywhere which is then picked up by the wind and blown all over the neighborhood. Whenever they don’t pick up the trash they do not offer any refunds or prorated discounts
    • Initial Complaint

      Date:04/09/2025

      Type:Service or Repair Issues
      Status:
      UnresolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In Nov 2024 and again in Feb 2025 Capital Waste Services (CWS) failed to provide yard waste pickup.
      We paid $30.78 monthly for waste pickup.
      CWS provides yard waste pickup.
      We do not have them do garbage pickup, just yard waste.
      CWS has failed to provide 2 weeks of yard waste pickup. We have asked them to refund for the 2 missed pickup and they have refused. We have called CSW numerous times to speak to a manager but are always told a manger will call us back but they never did. We have spoken to 1 manager named JC who said he will get back but never did. We called again today and was told by a customer service rep that our yard waste containers were not in compliance. We have been using the provided CWS containers since June 2023. I called CWS at that time and explained to them that the only waste needing pickup from residence would be yard waste. I asked them at that time if I could use the provided containers and they said yes. I have been using the same containers since June 2023. CWS just told me the reason yard waste was not picked up for the one week in Nov and the one week in Feb was due to containers not being in compliance. That seems odd as they picked up a week later both times from same containers as I have not changed containers.
      This company does not respond to customer complaints and they fabricate reasons as to why they fail to pickup yard waste as they are contracted to do and then insist on payment.

      Business Response

      Date: 04/11/2025

      Customer is consistently out of compliance.  He is using his CWS trash and recycling bins to put out yard waste. We do not use bins for yard waste. This was communicated to him on numerous occasions and noted in his account.  He was not missed at any given time, he was out of compliance for a collection due to using a trash bin and recycle bin for landscaping. I have attached a picture for you to review as evidence as to why he was not in compliance of our collection protocols.

       

       

       

       

       

       

      Customer Answer

      Date: 04/14/2025

       I am rejecting this response because:

      As I previously wrote in the initial complaint "We have been using the provided CWS containers since June 2023. I called CWS in June 2023 and explained to them that the only waste needing pickup from residence would be yard waste. I asked them at that time if I could use the provided containers and they said yes. I have been using the same containers since June 2023."
      The first time I was told the bins were not in compliance was last month when I was away on business. As soon as I returned I called CWS and explained what we were doing and CWS customer rep said we could continue to use the bins but they cannot be overfilled more than 4 inches from the top. Since I requested a refund for the 2 missed pickups, now they are saying the bins they have issued are not in compliance. This is totally different from their initial guidance they provided over the past year and a half. I feel they are doing this in retaliation because of me making an issue over the 2 failed pickups and requesting a refund for that. The day I submitted the report to BBB I received a call from Rick, the operation manager who listened to what I had to say and said he would call back on Friday but he did not. His phone is 803-609-0978. 
      To reiterate, CWS did not inform me numerous times that the bins they issued are not incompliance. The first time I was informed of that was last month and when I returned from the business trip they said using the bins CWS issued would be fine but I was not to over fill them more than 4 inches from the top.  CWS is not being truthful in their response when they state they had no missed pickups. The picture they provided showing the bins overfilled has been corrected. As required the bins are no longer overfilled. We complied with this request as soon as we receive it. Again they have been picking up yard waste in the issued bins for over a year and a half which was when we purchase the property. 


      Sincerely,
      Charles R*****

    • Initial Complaint

      Date:02/24/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They failed to pickup my trash and I called them every day for a week and they kept promising to pick it up and never did so I instructed my wife to not pay for that weeks service. Now they are cancelling my account and trying to charge me a reinstatement fee. I have tried callling their management MULTIPLE times but they never call back. I have also emailed them multiple times with no response. Their own website states that the bill can be adjusted if they don't pick up the trash.

      Business Response

      Date: 02/25/2025

      Per the call center supervisor Mr. Sandifer's wife called and paid the outstanding balance and Capital Waste Services waived the reinstatement fee see below documentation:

      "I assisted a representative with this account. Mr. Sandifer refused to pay the outstanding balance and continued to call in, being hostile towards the representatives and using profanity. He has been contacted several times but insists that no one has reached out to him. On the other hand, Mrs. Connie was very polite and had a good understanding of the account. I waived the $35 reinstatement fee as previously mentioned, and she made the remaining payment to reactivate the account."

       

      The account is in good standing and open.

      Customer Answer

      Date: 02/25/2025

      I am rejecting this response because: Capital waste failed to pick up our trash back in November.  I called them every single day for a week and they said they were coming the next day.  They never showed up.  Thus, I instructed my wife to not pay them for that weeks service.  When she did not pay them, they sent us to collections and we began receiving collection calls.  I called them NUMEROUS times trying to reach a member of management.  I finally reached Angela Middleton on December the 18th.  She was to look into the situation and get back to me.  She never did.  I have called, sent emails, included letters with my payment invoices, and asked to speak to Ms. M********* B*** Randy no less than half a dozen times.  He has never returned my calls either.  I have also spoken to Tanya, and she was to have R**** call me and he never did.  Finally, they cancelled my account and tried to charge me a reinstatement fee.  It was then that I used profanity as I have had it up to my eyeballs with these people that never do what they say they are going to do and won't call you back to have a discussion about the situation.  Their own website states that if they fail to pick up  the trash then you are due for a discount in the bill.  It's only logical.  I would appreciate a print out of the recent activity of our bill since the beginning of November so that I can review the charges and payment history.  Their customer service is amongst the worst I have ever experienced.
      Sincerely,
      Todd S

      Business Response

      Date: 02/25/2025

      We cannot send customers payment information to a third party, he can call and make the request or place it in writing.  We are happy to send him copies of his invoice but we would need to send them directly to him for privacy reasons.

      Business Response

      Date: 02/25/2025

      His residential bill was adjusted the re-instatement fee was waived and his service was restored.

      Customer Answer

      Date: 02/25/2025

      Send them to my personal Email at ******************.
    • Initial Complaint

      Date:02/19/2025

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our trash service was dumpster depot, they were bought out by capital waste services. They continue to not pick up trash due to broken down trucks, employees calling out/quitting. We pay $86.94 every two months. When dumpster depot was bought out, was told we’d receive paper bill for next months February and march, still have not received and now being told we will be charged late fees as well.

      Business Response

      Date: 02/20/2025

      We are cancelling Ms. B**** at her request and any refund that is due will be returned to her.

      Customer Answer

      Date: 02/21/2025

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,
      Emily B****
    • Initial Complaint

      Date:01/28/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sent to Congressman Wilson this morning:



      I am writing to ask for assistance regarding the fraudulent company, Capital Waste Services (CWS).  Sadly, I have the unfortunate   experience of being a customer since August 2020.  In that short time frame,  they have failed to provide service 13 times.  There are only 2 pick ups on my road so even though  they criss cross at high speeds through my road numerous times on pick up day, for whatever reason, they don't bother stopping to collect my recycle container which holds 99% of my refuse.  I have neighbors on nearby Hair Point Rd that have the same problem receiving service.  They are located at the end of their road which requires the collection trucks to back up to retrieve their trash.  Apparently, our homes require too much of an effort from this joke of a company that won a bid to provide service in your district.

      I stopped calling routinely after my 7th complaint and also included written accounting on my bills.  Their response is always the same - "I will issue a ticket," which is their speak for notifying the drivers who typically ignore that request.     Then there is the promise of a credit of which NOT ONE has been received.   If I withhold payment,  as I am currently doing, they threaten reporting my account to a credit agency.  And then there is good 'ol Donna who just hangs up the phone.

      I know there are numerous complaints lodged against this scam of a company.   I am asking that their bid for service be removed.  I am asking for a credit of 13 missed visits.  I am asking for reliable service from a worthy company that doesn't feel they are entitled.

      I would appreciate any assistance possible rectifying this issue of non-performance and monies owed for 13 missed visits.

      Thank you.

      Sincerely,

      Nancy S********** 

      Business Response

      Date: 02/17/2025

      Customer will not return calls/ attempted to contact over the last several weeks with no success.  Due to non response the account has been closed for non payment.  Prior to the complaint the customer was on credit hold due to non payment.

      Customer Answer

      Date: 02/19/2025

      I am rejecting this response because: 

      CWS picked up my containers on Tuesday,  February 18, 2025.  They still owe me FREE service until the 1st week of April.  They continue to send email and mail bills threatening reports to credit agencies for non-payment.  Meanwhile, they expect payment for NON-SERVICE!

      I would gladly communicate with their management if they would communicate in writing.   I want their communication in writing.  I have dealt with rude and ineffective office staff for over 4 years and refuse to waste my time with their run around that can't be verified in court.

      I will gladly pay for service when they complete service for all those missed visits they continue to charge me for but were never received.  They owe me credit for pick up services through the first week of April 2025.  I have answered their manager, Rick Andrews, via text, so that I have his communication in writing. He has failed to respond to my texts. 

      Sincerely,
      Nancy S

      Business Response

      Date: 02/25/2025

      I am happy to provide a synopsis of Mrs. S**********'s account with Capital Waste Services:
      Initial Complaint: Recycling per documentation.  She requested a credit but was denied due to being on Credit Hold for non- payment.  The credit hold went back to December 1, 2023.

      February 1, 2024- Mrs. S********** made a payment and her account was restored.
      April1, 2024- Mrs. S**********'s account was again placed on credit hold for non- payment and remained on credit hold until May 8th 2024 when a payment was made. Her account was restored.
      August 8,2024 - Supervisor Tonya Martin called the customer to discuss her credit hold and billing while on credit hold. She explained how billing worked, Mrs. S********** became agitated and disconnected the call.  Calls were made recently to her to discuss her billing, and she will not take calls, a voicemail was left with each call. Calls to her were made on 2/4, 2/11, 2/14, 2/17, and 2/24.  She states she requires all communication in writing

      it is our policy to not provide credits to customer's who are on credit hold for non-payment.  In order to re-establish Mrs. S**********s's service she will need to pay her balance in full. Total balance is 187.44
      Total Balance Owed: 187.44
      If you have any additional questions that I can assist with I am happy to do so.

      Customer Answer

      Date: 02/25/2025

      I am rejecting this response because:

      The only time I have withheld payment was when so many missed visits have accumulated, I was owed a credit.  And CWS's response is to send a threatening letter of non-payment, collection actions and zero accountability for their missed visits, which apparently,  I am supposed to pay for according to their poor standards.  If I don't cave in and pay for non service, I won't receive any service in the future.   They hold all the cards and we are at the mercy of their scam.

      This is exactly the current situation.  They have failed to pick up 13 recycle container visits over 4.5 years.  The bulk of my trash is recycled and so imperative that they provide their scheduled pick ups.  The current "outstanding" bill ( which is most definitely not outstanding but credit owed) is for 6 visits.  Since they owe credit for 13 visits, that leaves 7 remaining visits that bring my account to April 2025 before further payment is required. 

      I don't know what the problem is with their workers that they routinely miss pick ups both on my road and on Hair Point.  But, they always happen on the same days.  I expect to receive service and if it does not materialize,  I do not intend to participate in their scam.  It's pretty basic.   I'll gladly pay for services received.  I will not pay for 13 visits I did not receive.

      Sincerely,
      Nancy S**********

    • Initial Complaint

      Date:12/21/2024

      Type:Billing Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I MADE AN EARLY PAYMENT FOR SERVICES TO CAPITAL WASTE...
      I MADE PAYMENT DEC 2, 2024
      AFTER THAT I RECEIVED A BILL FOR SAME SERVICES DUE. THE AMOUNT $83.00
      I HAVE CONTACTED THE LOCAL OFFICE. EMAIL., FAX ETC.
      NO RESPOND.
      I AM TRYING TO MAKE SURE THIS PAYMENT WAS RECIEVED SO I DONT HAVE TO MAKE ANOTHER PAYMENT ON THIS ACCOUNT.
      CWS
      7269 PEPPERMILL PKWY N CHAS SC 29418
      CAPWASTESERVICES.COM
      PAYMENT DUE12/20/2024
      PAID DECEMBER 2, 2024 VIA BANK OF AMERICA DEBIT CARD.
      THE INVOICE NUMBER TO THIS BILL IS 1248859.
      MY NAME IS TALMAGE HUGHSTON
      218 SWANSON DRIVE
      SUMMERVILLE,SC 29483
      I AM ATTEMPTING TO MAKE SURE THIS WAS RECEIVED. AND I CAN TEAR UP THE BILL THAT WAS MAILED TO ME.
    • Initial Complaint

      Date:12/11/2024

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The bills for this company state to send the remittance to a Columbia, SC address. The checks are clearing before the due date but they are issuing a late fee of $5 despite the fact that the amount due reached them on time.
      Also, they state that the remittance should be sent to a Detroit, Michigan address that is NOT on the billing material.
      This is unfair.

      Business Response

      Date: 12/11/2024

      The customer will be receiving a refund for the late fee.

       

      We
      have had several customers call about checks clearing on 11/20/24 but the
      payments didn’t process through until 12/4/24 (see attached from M********.
      Many
      of these customers received late fee’s some had 2 late fee’s, the CSR’s have
      requested credits for the customers the approvals are still pending. 

      Business Response

      Date: 12/12/2024

      The customer will be receiving a refund for the late fee. We have had several customers call about checks clearing

      on 11/20/24 but the payments didn’t process through until 12/4/24 (see attached from M********.

      Many of these customers received late fee’s some had 2 late fee’s, the CSR’s have requested credits for the customers

      the approvals are still pending. 

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