Complaints

This profile includes complaints for Palmetto State Armory's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Palmetto State Armory has 11 locations, listed below.

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  Palmetto State Armory

  3850 Fernandina Rd Columbia, SC 29210-3810

  
• 

  Palmetto State Armory

  358-A Browns Cove Rd Ridgeland, SC 29936

  
• 

  Palmetto State Armory

  237 US Hwy 80 Savannah, GA 31408

  
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  Palmetto State Armory

  914 Frontage Rd E Myrtle Beach, SC 29577-6700

  
• 

  Palmetto State Armory

  1201 Redmond Mill Rd Swansea, SC 29160-8795

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pair of PSA Daggers (Glock style pistols). A week or 2 after receiving the firearms, I took one to the range to be tested. The gun fired multiple rounds... aka "Full Auto". This should be a semi-auto pistol. There is something wrong with the gun. When I rack the slide, sometimes the trigger doesn't reset. This led me to believe there is something wrong with the trigger. I took it to a gunsmith to have him check it out. He removed the trigger and checked it over and said there wasn't anything wrong with the trigger mechanism, must be something with the factory sear. Reassembled it and tested again... still full auto. I submitted a warranty claim on October 13, 2022, claim #XXXXXXXX. The website states 72 hours to process. It has been 12 days. I call the telephone number and it says go online to check status, then hangs up. I go online to the chat and the chat person says they can't get anyone from Warranty Claims to assist. They recommended I submit another warranty claim. This would put me at the back of the line, first come first serve. I just want my warranty claim processed, repaired or replaced. I would think selling someone a pistol that fires full auto would be a priority for a firearm company to fix. Any assistance is appreciated. Their warranty claim process does not seem to work effectively.

  Business Response

  Date: 10/26/2022

  Business Response /* (1000, 5, 2022/10/26) */
  We are reaching out to our repairs team to ensure this matter gets resolved.
  
  Business Response /* (4000, 14, 2022/11/07) */
  We have contacted the customer to set up their return for repair

• Initial Complaint

  Date:10/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My fiasco first starts with me receiving an generic sale email from palmetto with an item that I had been searching for quite sometime being displayed as a "daily deal". I clicked the link in the email which led me to the page where the item was listed in stock and on sale as a daily deal. I was able to successfully add the item to my cart and complete my purchase. However After several hours I noticed I still had yet to receive a confirmation email. So I went back to the browser which I had made the purchase on and my account was showing as processing but it then refreshed and was now showing as a different model with less features for the same money. Since this purchase was made on Friday and by the time I had noticed the switch it was later in the evening and they had closed by this point. This brings us to Monday AM which I spoke with a brain dead employee by the name of Paige who did everything but help me. After about 30mins on the phone with this incompetent service rep I was told she couldn't help me and her managers were all busy and she couldn't transfer me to someone who could help me. So obviously not happy with that answer I then called back and dealt with Paige. Who at this point went above and beyond to make me believe she was actually helping. After another 30mins she was able to speak with a "supervisor" and assured me that if I could provide screenshots of the item listing on the website and email they would make it right and I would get what I ordered. Well this was blatant lie.. I promptly sent out the screenshots mid day on Monday to which I never received any response. So this leads us to Tuesday morning I called and dealt with Daja who told me all they could do was refund my money and issue me a gift card.. I was lied to several times after being bait and switched by a deceptive company this is unacceptable and this company should be shut down!!!!
  

  Business Response

  Date: 10/28/2022

  Business Response /* (1000, 5, 2022/10/19) */
  After further review, the customer requested cancellation of their existing order as of 10/18/2022 at this time the order has been successfully canceled. The customer will receive a refund by the latest 10/27/2022. Additionally, we issued the customer a $25.00 gift card for the inconvenience. After reviewing the product in the sales email, the customers' order, and the product listing online they are the same product, picture, and price. At this time there is no discrepancy with either the sales email or the website listing. The item that the customer had ordered was the correct item in the email.
  
  
  Consumer Response /* (3000, 7, 2022/10/20) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  This business continues to lie and it shows by them offering a giftcard. If everything was correct with my order why would I be issued the $25 giftcard? What I was sent via email originally, what I ordered and what they tried to ship is a completely different item. Your employee Paige even stated that it was technical issue that's why I was provided with a link via email to send the screenshots to your rep. She even said if I could provide the screenshot they would make good on my order.. the order was only cancelled after I dealt with several other incompetent employees because Paige failed to get in contact with me again And these employees yet again lied by saying I was getting what I ordered.. then "the manufacture doesn't make the model they had sent me originally". I refuse to pay for something that doesn't match what I want. They have tied up $3,000+ on my credit card and now refuse to address their lying employees, terrible customer service and deceptive business tactics. You state you record calls for quality and training purposes so please feel free to go back and review them and maybe then you'll understand part of my frustration.
  
  
  Business Response /* (4000, 9, 2022/10/21) */
  At this time the customer's order has been canceled and a refund has been put in. The customer has also received a $25.00 gift card for any inconvenience experienced. If the customer wishes to reorder the product, they can go reorder the product on our website.

• Initial Complaint

  Date:10/14/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered ammunition, a trigger, and a tank break on September 22, 2022. The order shipped in two separate shipments a day apart and I never received either because UPS messed up on the package. The trigger is being resent out to me and the other stuff, I was told to call today(October 14,2022) and file a claim. I called today and spoke with a representative named Jaleesa who was very rude and not interested in helping me. She would not listen to what I was saying or hear the problem because she kept saying my that my claim was approved and resent but I hadn't filed a claim yet on the ammunition and tank break. She wouldn't get that I have one order number that contains two shipment numbers and two tracking numbers. She was simply just trying to be rude and push me off the phone. I asked to speak to a manager or have a manager contact me and I was told that the manager doesn't speak to customers. At this point, I just want a a refund because clearly trying to keep customers isn't a goal of theirs. They just want your money and it seems doesn't care how you're treated. I've spent well over $5,000 since July and feel like this is completely unnecessary and unacceptable.
  
  Order # XXXXXXXXXXX
  Shipment # XXXXXXXXXX
  Tracking # 1ZA996XXXXXXXXXXXX
  Order Total - $520.80

  Business Response

  Date: 11/02/2022

  Business Response /* (1000, 5, 2022/10/14) */
  We are having Administration look into this matter and we are also reaching out to the customer via phone and email.

• Initial Complaint

  Date:10/12/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/20/22 I ordered a sig Sauer foxtrot 1x mounted weapon light. The invoice number is ***********. Palmetto state Armory sent an email showing the item shipped on 9/21/22. The tracking number is XXXXXXXXXXXXXXXXXXXXXX ups/usps.
  The tracking number shows the shipper is awaiting delivery from PSA. PSA has charged my ******** card $63.02.
  After a week of waiting for the order I called PSA about my shipment. They said they delivered the item and the issue is with UPS/USPS. The tracking number still shows PSA has not shipped the item to them and the are waiting on shipment from PSA. I called PSA regarding their failure to ship to UPS/USPS. PSA said the problem is my ship to address is a P.O. Box. I noted to PSA that a month earlier another order of my from them to me was in fact shipped and delivered to the same P. O. Box. PSA said it's a UPS/USPS problem. I contacted USPS and the post master said they have not received the the item from PSA and it is not USPS's responsibility to pick up the shipment from PSA. After all this run around I called PSA and they confirmed they have not sent my item to UPS/USPS. I NOTIFIED PSA THAT I WANTED TO CANCEL THE ORDER AND I WANTED MY CREDIT CARD PURCHASE REFUNDED. PSA SAYS THEY WILL NOT ACT ON MY REQUEST UNTIL 30 DAYS HAVE PASSED. This is a deliberate act of malfeasance whereby PSA is using my money for what ever time frame they elect..
  This is ruse is surely not an approved Business practice condoned by BBB. PSA has failed it's commitment to deliver my purchase and has wrongfully withheld my reimbursement. Please mediate the immediate release of my payment in the amount of $63.02.
  Thank you,
  **** *******

  Business Response

  Date: 10/19/2022

  Business Response /* (1000, 5, 2022/10/13) */
  This customer's order has been requested for refund at this time.
  
  
  Consumer Response /* (3000, 7, 2022/10/16) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I requested a refund from PSA 12 days ago. PSA has not initiated the refund. This is the problem with this company. ALL TALK NO ACTION JUST MORE DELAYS.
  
  UNTIL I GET MY MONEY BACK I will never consider this case closed.
  
  PSA has demonstrated their inability to resolve their business transactions in a reasonable, timely and prudent manner. BBB's rating should reflect this ineptitude.
  
  
  Business Response /* (4000, 9, 2022/10/17) */
  As of 10/13/2022, the customer has been refunded per management. The refund takes approximately 5-7 business days to be received. The customer should receive this refund at the latest 10/24/2022.
  
  
  Consumer Response /* (4200, 11, 2022/10/17) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The bulk of my complaint centers on the fact that PSA has held my money for over 30 days and cannot process the refund in the same immediate fashion as when I placed the order. PSA failed to ship my product and forced me to track down the fact they were the root of the shipping problem by not forwarding the product to the shipper. PSA made it look like the problem was the shipper and all along it was PSA who would not release the shipment to UPS/USPS. I contacted USPS and only then I realized PSA was the shipping problem. I read every word and page of PSA's policy and not one phrase or sentence says they will not ship non firearms to the Post Office. Ironically PSA shipped my last order with them to my Post Office box address with no issue or problems. Clearly PSA is the only and prime contributor to my complaint. They immediately process my credit card for the order and they take their dilly ass time over thirty days to refund my disbursement. BBB has a loser of a client in Palmetto State Armory and from reading all the complaints filed it is apparent PSA's work practice and ethics have not improved.

• Initial Complaint

  Date:10/03/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Originally ordered ammunition on Aug 1, received email stating would arrive by Aug 7, then numerous emails about me inquiring where the shipment was, and cannot ever get anyone to answer their phone....they kept sending emails as far as Aug 31 that is was being prepared to ship, yet they say when I cancelled that Ups had to return to them 1st.....One of my files is from Upd pkg facility in Vineland NJ and they exllain by that document that the pkg had been assigned a trk number but never left the business..........Im tire of waiting now 2months and want my refund to go back to my account......Please help as they never answer the phone and I only get automated emails from who knows who?
  This is a terrible business practice, and I have placed 3 seperate orders theough anoth company and get my orders 4 to 5 days each and will never reccomend these people to anyone......Palmetto State Armory is the company in this comllaint please help me thank you ***** ******.

  Business Response

  Date: 10/13/2022

  Business Response /* (1000, 5, 2022/10/03) */
  There is an open UPS claim on this customer's order. Once this claim is concluded, the customer will be refunded
  
  
  Consumer Response /* (3000, 7, 2022/10/03) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I do not agree with this response, as a business that deals with ups and fedex on a daily basis, this should not taje all this time to receive my refund.......it is between Palmetto and Ups, they have already informed me that it never was scanned out of the shippers blgd, and either way all you are doing is allowing me to get others to order somewhere else.........Agaim this is between Palmetto and Ups and has nothing to do with my refund......All I ask is to be refunded my money so I can be done with this company.
  
  
  Business Response /* (4000, 9, 2022/10/06) */
  The customer has been notified of their approved claim status, and a refund has been requested for them as of the fourth of October.
  
  
  Consumer Response /* (2000, 11, 2022/10/11) */
  Thank you for the assistance with getting my refund back, I do believe that without your intevention, I would still be waiting ang getting the run around from them.........Glad to know you guys are around, never needed the BBB before but the experience was fantastic.
  
  Thanks Again

• Initial Complaint

  Date:09/22/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a BCG for my ar15 on September 2nd, I received and email saying my order was shipped on the 5th and a shipping label at ups was created. there were no other updates for 15 days then I got an email saying my order was sent back to psa's facility..." would you like to reship or would you like a refund". I picked reship and sent my address and I haven't heard anything back yet.
  

  Business Response

  Date: 09/30/2022

  Business Response /* (1000, 5, 2022/09/23) */
  We will have this replacement part sent to the proper address provided by the customer as soon as possible.

• Initial Complaint

  Date:09/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order # ***********
  I am filing a complaint against Palmetto State Armory because they are withholding my funds that need to be refunded to me and have not been. I called to make a claim with them and ***** on 26 August I have been calling consistently for the last 3 to 4 weeks asking about my refund and when I will receive it. They informed me that I should be hearing something back within a 10 day period and that someone will contact me. I provided information on the package the contents of it and let them know that I have also filed a claim with ***** (c-79621269) That I also provided to Palmetto State Armory. I called last week on Monday September 12 and then they change their story to it's 15 days not 10. I called on the 15th day a Monday the 18th and still have not received any information about my refund. They informed me that I should be hearing something from them by the end of the day I did not receive any information regarding my refund and I also called back the next day and they were still making excuses as to why they could not refund me the money saying it was a ***** problem even though I have provided the information they need to show that the package was never delivered. I will be calling them continuously until I receive the $144.60 they owe me. The last time I called the person on the phone laughed in my face about me asking for a supervisor and I let her know about how terrible her customer service was and how palmetto states for customer service team Is useless. And when I continuously asked to ask for a supervisor she said we do not provide supervisors for this type of claim I said who can I speak to about this claim and she continue to laugh in my face. I have had enough of this repetitive calling and using up my resources just to get $140 back i need the help of the BBB so i can please get my refund and stop hearing excuses. In the pictures I provide it will say that the order is delivered but it was never received and I was here all day.
  

  Business Response

  Date: 10/04/2022

  Business Response /* (1000, 5, 2022/09/22) */
  A refund of 76.67 for the missing ***** package was requested for the customer. Their *** package shows delivered and we have no record from the customer that they were missing the *** package.
  
  
  Consumer Response /* (3000, 7, 2022/09/26) */
  I have not received any response from Palmetto State Armory. I haven't received any information based on how I will receive my refund and when. I was told within the first 15 days I should have my refund. So I stand to try to get my money back as soon as possible.
  
  
  Business Response /* (4000, 9, 2022/09/26) */
  This refund was approved on the 23rd of September. It will post to the customer's purchasing account.

• Initial Complaint

  Date:09/21/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with PSA on Sept. 2, 2022 Order # *********** for a PSA 5.56 Nitride MPI Full-Auto Bolt Carrier Group - #*********
  The website shows it was shipped via U.S. Postal Service on Sept. 5, 2022. After that, there is no tracking information. At this time USPS tracking on the order has expired. I was told by their customer service that I had to wait another 2 weeks before they could do anything. Their so-called customer service is almost non-existent. Judging by the number of complaints that have been filed with you they need to do much better!
  

  Business Response

  Date: 09/26/2022

  Business Response /* (1000, 6, 2022/09/22) */
  We have sent the customer's information to the proper department to have the item shipped as soon as possible.
  
  
  Consumer Response /* (2000, 8, 2022/09/22) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:09/20/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought this weapon on 9/12 because they said it was in stock. Gave them credit card. After it was charged to my account, they said it could be 3 weeks before shipping. I called then to cancel the order 9/14. Two attempts to call their customers service twice, I hung up after 32 & 30 minutes without answer. I sent 4 mails to canceling this & for confirmation. They never did. On 9/16 , after CS was closed, they said we were shipping in 5-7 business days. I repeated the canceling. Never confirmed.
  Contacted my bank Visa not to pay this. They posted this Monday 9/12 before it was not in stock. Formal complaint to *** BANK. THEY FILED IT. At tonight, now , 9/19. They mailed my this will delivered 9/20, tomorrow. THEY NEVER CONTACT MY ME. I HAVE TOLD MY FFL VENDOR TO REFUSE IT. I WILL BE FILLING A COMPLAINT TO THE BATF.
  THEY ARE SHIPPING GUNS WITHOUT VERIFICATION.
  

  Business Response

  Date: 09/28/2022

  Business Response /* (1000, 5, 2022/09/21) */
  Per PSA terms and conditions, firearm orders can take up to ten business days to process for shipment during normal processing times. The customer's order was processed within this time frame.
  
  The package was refused by the FFL and will be refunded once received in PSA returns.

• Initial Complaint

  Date:09/20/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a package and was shipped an incomplete package. I immediately called and emailed customer service. I was assured I would receive my missing item amd to use the items I received in the meantime my missing part will arrive. A month later countless phone calls and numerous emails with 7 different agents. I still don't have what I paid for. They play games maki g it impossible to get what I ordered. They don't follow up on said agreement. And now I was told to return the used parts I was told to use in order to get my missing item. This has been a major hassle amd waste of time. Worst customer service I've ever dealt with.
  

  Business Response

  Date: 10/07/2022

  Business Response /* (1000, 5, 2022/09/21) */
  The customer's parts will be shipped out as soon as possible
  
  
  Consumer Response /* (3000, 7, 2022/09/24) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I am happy to get the parts owed a month in a half late.. I'll hold my breath that they actually follow up what they say. I've been lied to them countless times. Very dishonest business practices and the rudest customer service I've ever dealt with. They have had $150 part of mine and money on ransom for a month in half. Yet a world wide company can't even respond with a tea number. I have my credit card involved in this issue as well. I will do everything I can to steer everyone I know away from your establishment..
  PROVIDE A DANG tracking number with verification of the part. What's so hard??????? Because they don't have any intention of refiner to send my item. Look up Palmetto state on YouTube if you don't believe me. I'm not the only person that has been ripped off by them!!
  
  
  Business Response /* (4000, 9, 2022/09/26) */
  the customer's tracking number is ******************