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Business Profile

Gun Dealers

Palmetto State Armory

Headquarters

Reviews

This profile includes reviews for Palmetto State Armory's headquarters and its corporate-owned locations. To view all corporate locations, see

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Palmetto State Armory has 11 locations, listed below.

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    Customer Review Ratings

    4.65/5 stars

    Average of 8,111 Customer Reviews

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    Review Details

    • Review fromRobert B.

      Date: 11/22/2022

      4 stars

      Robert B.

      Date: 11/22/2022

      Jason helped me resolve my request for a refund and was a pleasure to work with in getting my situation resolved thanks again Jason for you’re help.

      Palmetto State Armory

      Date: 11/23/2022

      We are glad to hear about your positive experience with CSR Jason
    • Review fromJosh W

      Date: 11/22/2022

      5 stars

      Josh W

      Date: 11/22/2022

      Very helpful people and was genuine. I will definitely be a returning customer.

      Palmetto State Armory

      Date: 11/23/2022

      We are glad to hear about your positive experience with the company
    • Review fromDavid C

      Date: 11/22/2022

      5 stars
      I have ordered from PSA in the past. I haven't had the pleasure of talking with their customer service. Joe was great. Quickly helped me and everything was resolved. Very personable. Look forward to my next order
    • Review fromDavid L

      Date: 11/22/2022

      5 stars

      David L

      Date: 11/22/2022

      Prices are very fair and product is as listed. Now today, I had a perfect experience with customer service representative Trayona. She answered my questions in a fashion that let me know she listened and then she resolved my concern. Well done PSA.

      Palmetto State Armory

      Date: 11/23/2022

      We are glad to hear about your positive experience with CSR Trayona
    • Review fromBrian H

      Date: 11/22/2022

      5 stars

      Brian H

      Date: 11/22/2022

      Jessica W. Was Great she addressed all my issues, seemed very knowledgeable, was super nice, and had a beautiful accent.

      Palmetto State Armory

      Date: 11/23/2022

      We are glad to hear about your positive experience with CSR Jessica
    • Review fromJeremy M

      Date: 11/21/2022

      5 stars

      Jeremy M

      Date: 11/21/2022

      Jessica W was absolutely amazing very personable and knowledgeable with my issues. Jessica carried on great conversation at the same time as she fixed my FFL and made sure my order was verified to ship to my current FFL. It’s awesome to know that there is still customer service out there. Thank you.

      Palmetto State Armory

      Date: 11/23/2022

      We are glad to hear about your positive experience with CSR Jessica
    • Review fromBrian S

      Date: 11/21/2022

      5 stars
      Kristin with Palmetto State Armory executed a professional response to a order I needed to cancel before shipping so that I may be refunded due to a overwhelming ffl dealer not allowing a firearm to be shipped or a background check to be performed. Thank you Kristin!!
    • Review fromJames C

      Date: 11/21/2022

      5 stars

      James C

      Date: 11/21/2022

      I has an issue with a double order on a firearm. CS rep Trayona reviewed the orders and promptly cancelled the inadvertent second order. She sent me an email confirming the action and describing the refunding time line. The wait for CS was too long but it was a Monday in a holiday week. I can't fault the CS rep for that! Good job Trayona.

      Palmetto State Armory

      Date: 11/23/2022

      We are glad to hear about your positive experience with CSR Trayona
    • Review fromLeo M

      Date: 11/21/2022

      5 stars
      All the products I’ve brough from PSA have been outstanding and their customer service is superb. I recently had a call with them about cancelling an order, they were more than willing to help and incredibly polite. My costumer service representative, Jessica W, was amazing.
      I have nothing but good things to say about PSA.
    • Review fromDavid H

      Date: 11/21/2022

      5 stars

      David H

      Date: 11/21/2022

      Initially I was a little ticked off. After ordering online, I was unable to add my preferred FFL so I chose the closest PSA retail store and figured I’d just pick it up there. I was charged $34 for shipping, even though it was essentially an inter store transfer. As I was checking the order status over the coming days there was no movement only “processing” status still 6 days after ordering, and 1 of the 2 items ordered was now on close out for $20 less than I paid. I the help desk, waited on hold for 15 minutes and then Trayona answered the call and made everything right in the world again. Not only did she honor the price drop but she refunded the shipping as well. Awesome service, I was all ready to scratch PSA off of my list, but they handled their business once given the chance. I don’t think I was too harsh on the phone, so do try a little honey when dealing with customer service, give them the chance to be helpful BEFORE poo-pooing on them. They have a tough gig dealing with us all day. Thanks Tryona.

      Palmetto State Armory

      Date: 11/23/2022

      We are glad to hear about your positive experience with CSR Trayona

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