Complaints

This profile includes complaints for U.S. Patriot Tactical's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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U.S. Patriot Tactical has 45 locations, listed below.

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• 

  U.S. Patriot Tactical

  212 Candi Ln Columbia, SC 29210-8001

• 

  U.S. Patriot Tactical

  2799 Rose St., Suite 1 Fort Meade, MD 20755

• 

  U.S. Pacific Tactical

  5800 Westover Ave Jber, AK 99506-1603

• 

  U. S. Patriot Tactical

  461 Skymaster Drive Travis Air Force Base Fairfield, CA 94535

• 

  U.S. Patriot Tactical

  3390 Hardee Rd Bldg 1387 San Antonio, TX 78234

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 15 a couple of my co-workers and myself we travel form Salem Oregon to the Military base JBLN for a training. That day we went to the US Patriot tactical store. I bought a pair of boots, however on the next day I noticed that one feels tighter than the other one, I went back on yesterday Sunday February 19, the store did not help me because I didn't have my receipt, she looked into the cashier or computer and she found the two tickets. She mentioned that just because she find the receipts she won't be able to exchange the boots. I asker if I can talk to a supervisor and she give me the email address to send her an email. I haven't receive any re-reply back or phone call.
  I have been deployed several time and I always buy boots before and after my deployments the same ask my Soldiers.
  *****Why US Patriot tactical store do not help us when they know that is our situation sometimes is hard to keep stuff when we travel, this is not the first time thT I have the same issue on 2021 I bought one per of boots and some combat shirts. I couldn't exchange the shirts because of the tickets issue. We are not an strangers or stealing merchandise from them to treaded like a thief. *****
  I just want to return the boots that I never use and get my money back. Thank you.

  Business Response

  Date: 02/23/2023

  Hello. Mr. *********.  

  We sincerely appreciate you bringing your concerns to our attention.  Based on your discussion with our District Manager, Shawna M******, we were able to provide a replacement product without the need to exchange.  We appreciate your patience while we worked to determine the best solution.  If you need further assistance, please do not hesitate to reach out to us.  We value you as a customer and look forward to servicing you in the future.  

  Best regards, 

  US Patriot 

• Initial Complaint

  Date:01/30/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pair of Danner Hot Weather Resurgent 8" Boots, Color: Coyote. Size 13W. Order No. *******
  
  I received a pair of boots in Size 11.5, I cannot wear these boots due to them being 1.5 sizes to small.
  
  I have contacted U.S. Patriot Tactical via Phone Call, Email and ******** messenger. They will not answer any phone calls that I have made. They responded to my email that was submitted via their contact us page on the U.S. Patriot Tactical website. They requested pictures of the boots, Which I have provided. So far they have not responded to me email since 14 December 2022. On 11 January 2023 I left a 1 star review on their ******** page to which they sent me a private message asking for my order information and more pictures of the boots to help resolve my issue. I have provided all information and pictures as requested, So far they have not responded to my message, ******** messenger confirms that my message has been read.
  
  All I am attempting to obtain is an exchange for the correct size of boot.

  Business Response

  Date: 02/02/2023

  Hello.  Thank you for your feedback and patience while we resolve this matter.  We sincerely apologize for the confusion with the exchange of your boots that were sent in error.  We have processed a replacement order for 13W boots.  The boot should ship today and will be delivered via *****.  You will recieve a confirmation of the shipment along with tracking information.  I also confirmed that we sent you a response via ******** messager with additional details regarding the delay.  If you have additonal concerns, please do not hesitate to let us know.  833-799-9800, M-F 8AM-5PM.  

  Customer Answer

  Date: 02/02/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 18948040, and find that this resolution is satisfactory to me.
  
  

  Thank you BBB for you assistance on this issue. I can't believe it took so much time and effort to get this company to respond to any message or email I have sent.

  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:01/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered boots for $150.70 an they were never delivered. I emailed the company and they are saying they will not refund my money. And canceled my order. I simply want my money back. I made a purchase for something that this company did not care to send to me, canceled my order and is refusing to refund my money.

  Business Response

  Date: 01/12/2023

  Dear **** *****

  We have received your concern regarding the status of your refund. We do have your request to refund the order.  Our sincere apologies for the issues and delay.  We recently did a system migration that has slowed things down for us. I have a request into my Accounting team to confirm the status and timing in which you will be refunded.  Due to the system migration, we don't have access to the original paymethod which will require us to have to issue you a refund check.  I will request the check be expedited to you.  

  Thank you for your patience.  

  I will send you confirmation once completed.  

• Initial Complaint

  Date:12/21/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made the order #: ******** on August 10th on www.uspatriottactical.com, the amount spent is $60. I have not received my purchase and have not had any notification of when it will be shipped to me. I left a message on the seller's website on September 19 asking when I would receive the product I purchased, and I have not received any response to date. I am now asking for a refund, this is a scam company. I paid for the goods with my ****** balance and the associated credit card. First I went to complain through ****** to return my money, but ****** did not respond to my complaint. Then I appealed through my credit card and only $669.89 was refunded, and $60 was not refunded.

  Business Response

  Date: 12/21/2022

  Our records show that this order was refunded in full $729.89 on November 21, 2022 to original method of payment immediately after we received a call from the customer at 1537 EST. 

  Customer Answer

  Date: 01/05/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I haven't received any check as of today, so I don't accept the result. Thank you for following up on this complaint. I have become completely distrustful of this company and I will have to wait until I receive a refund check before I agree to accept mediation.
  
  Sincerely,
  
  
  
  ******* *****

  Business Response

  Date: 01/05/2023

  The rejection of the resolution until the check is received is completely understandable.  We're more than happy to wait until the customer receives the refund and is comfortable with the resolution.  We sincerely apologize for the frustrations and hope that we have the opportunity to provide better service to you in the future.  

• Initial Complaint

  Date:12/19/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pair of boots (online) from US Patriot Tactical on 11/27/2022 using ******. My credit card was immediately charged for $130.40. Twelve days passed without any updates or delivery of the boots. I investigated this company and was horrified by the reviews on Trustpilot and the BBB. I could not reach them on the phone, they did not respond to my emails or an inquiry that I completed on their website. When I tried to log onto the account created during ordering, their site stated that my account did not exit. I have filed a dispute with both ****** and my credit card company. As far as I know, they have not responded to ****** or my credit card company.
  
  As of 12/17/2022, I have not received my boots or any updates about the shipment of this order. The order confirmation number was 00387667 and the shipment number is ********.

  Business Response

  Date: 12/19/2022

  Ms. *********, 

   

  We apologize for the inconvenience, lack of communication, and delay in receiving your order. You are absolutely right that this is unacceptable and we are working to fix it. This item is on backorder from the vendor and we have been expecting delivery since since September. We should have communicated the status of your order at an earlier date. We will be processing a refund immediately.

  Customer Answer

  Date: 12/20/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *********

• Initial Complaint

  Date:12/13/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two stools in two different colors on October 7th. One stool arrived and I waited for the second one. October 29th I contacted them asking about it. I send another inquiry on November 14th. I did not hear back from either inquiry. When, I call I'm stuck on hold waiting for a representative and have never been able to talk to anyone. It is now December 13th and I have not heard back or received my order. It costs $23.99. I would like my order or to be refunded.

  Business Response

  Date: 12/13/2022

  I have investigated this complaint. Ms ******* is correct. It looks like it was picked but never shipped for some reason. A refund is being processed.

  I apologize for our lack of communication and follow up. This is not how we prefer to do business.
  

• Initial Complaint

  Date:12/12/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve ordered a customs uniform from them twice now in hopes of receiving the item. BOTH times the item has been marked “undeliverable” and returned to sender by USPS. This is due to faulty shipping label printing/application by US Patriot Tactical, as other items have delivered successfully multiple times. They are impossible to reach by phone/email, and it has now been over a month with no attempt by them to contact me or resend/refund the item.

  Business Response

  Date: 12/12/2022

  Order was placed on 11/28. Shipped on 12/1. Returned to sender for incorrect shipping address. 

  Customer will be contacted to verify shipping address. 

  Customer Answer

  Date: 12/12/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: If you look closely, there are TWO orders. The first one was shipped in early November. The address is not incorrect, as I had another piece in the same order with the EXACT same address that reached me without issue. Along with this piece (Tracking #:**********************). I have also received other packages from USPT with the same APO address. As was stated previously, USPT prints with labels that are often unreadable by USPS, and therefore returned to sender.
  
  
  
  Sincerely,
  
  
  
  ******* *******

  Business Response

  Date: 12/12/2022

  We understand Mr. *******'s frustration and are working to remedy the situation. We enter the addresses as they are given to us by the customer. This is automated to ensure no mistakes or typos are made. We have reviewed the label and and ensured that it matched the information given. The labels left our facility intact and readable as they are scanned and inspected at pickup by a USPS representative. We have taken this issue to the Post Master General of USPS to discuss options as the breakdown appears to happen after the package leaves our facility. 

  If Mr. ******* would like to confirm or submit address changes before we attempt to reship, he can email a current me at *************@galls.com

• Initial Complaint

  Date:12/12/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Returned two orders to the merchant, used the prepaid shipping label. Items have been in the merchants possession for 8 days with no update, calls and emails go unanswered.
  
  Zero response, refund hasn't been issued.

  Business Response

  Date: 12/12/2022

  Our records indicate that 3 RMAs and 3 Returns to original payment were processed.

  Return Auth ******* (1500-9R) matched to Return 1032128.
  Mailed 11/28, Received 12/01, processed 12/01, Outgoing Payment 12/01 for
  $195.40
  Return Auth ******* (1500-9.5R) matched to Return 1032045.
  Mailed 11/21, received 11/28, Processed 11/28, Outgoing Payment 11/28 for
  $174.83
  Return Auth ******* (1500-9.5W) matched to Return 1031986.
  Mailed 11/17, received 11/22, Processed 11/22, Outgoing payment 11/22 for
  $174.83

  Customer Answer

  Date: 12/12/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Although I haven't found the refunded amount in my credit card I cannot find the original charges in my card either.
  
  
  
  Sincerely,
  
  
  
  ***** *********

• Initial Complaint

  Date:12/09/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with us patriot tactical on 11/18/22 for a crye precision jpc jumpable plate carrier. My card was immediately charged $253.23 and i recieved a conformation email with my order number (********) Since then us patriot has not processed, shipped, or refunded my order. This company is a scam and i want my money back.

  Business Response

  Date: 12/09/2022

  We are continuing to investigate this case internally

  Email response to customer sent 12/9/2022 to ****************@gmail.com

  Good Afternoon,
  
  
  I am reaching
  out regarding your order # ********
  for a Crye JPC. Firstly, I want to apologize for the lack of communication on
  our part. When I saw your complaint and that no action had been taken since
  mid-November, I was extremely disappointed in my team. We are working to
  correct this.
  
  It looks like this item is on backorder from Crye. We were
  expecting a shipment before Thanksgiving that has not yet shown up. I have
  updated your shipping to NDA, so that when it does arrive, yours will be the
  first to be sent. If you’d prefer not to wait, I can make some recommendations
  on a different plate carrier or I can process a refund for your order.
  
  Please let me know your preference and again, I apologize for
  the inconvenience.
  

• Initial Complaint

  Date:12/08/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pair of army boots on 11/28/22.
  Order #******** for $256.30 total. Order says ships in 1-3 days and 5-7 day shipping. Status of order has not changed since order was placed. I have gotten no update from the company and tried to get customer service help or any updates through email and calling multiple times with no assistance.

  Business Response

  Date: 12/08/2022

  Complaint received and investigated on 12/8/22. 

  Email communication sent to customer at '*******************@gmail.com'

   

  Mr. ***********,
  
  I am reaching out regarding your Order #********. I apologize
  about the delay and lack of communication. You ordered our last Rocky Composite
  Toe S2V and we have been unable to locate it in our warehouse. I’m ordering
  another – plus some additional safety stock – today to replenish our inventory.
  This will lead to further delays in taking care of your order. I wanted to
  reach out to work through some options with you.
  
  I can cancel and refund
  your order and potentially help you pick another boot as a replacement.
  or
  I will upgrade your
  shipping to NDA so that as soon as we get the order of S2Vs in, yours is
  the first one to go out and you will receive it the next business day.
  
  Please let me know your preferences. Looking forward to
  hearing back from you.