Reviews

This profile includes reviews for U.S. Patriot Tactical's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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U.S. Patriot Tactical has 45 locations, listed below.

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  U.S. Patriot Tactical

  212 Candi Ln Columbia, SC 29210-8001

• 

  U.S. Patriot Tactical

  Bldg 10730A Enduring Freedom Dr Fort Drum, NY 13602

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  U.S. Pacific Tactical

  451 Broadway Ave Bldg 3338 Eielson Afb, AK 99702-2302

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  U.S. Pacific Tactical

  600 Richardson Dr Ft Richardson, AK 99505-8310

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  U.S. Pacific Tactical

  7200 Perimeter Rd S Bldg 1340 Malmstrom A F B, MT 59402

Review Details

• Review fromChris J

  Date: 05/30/2023

  1 star

  Chris J

  Date: 05/30/2023

  Liars. I purchased a custom OCP top from them because it showed on their website I would receive this item in a timely manner. A few days after the purchase, I went to my account to check the status of my order and it shows multiple items for the top out of stock and would take about a month. I immediately emailed the company to ask for the cancellation and refund due to this inconvenience. The company never responded. I emailed the company again a week later with the same complaint and this time they responded. They stated in the email that my product was released from the back order on 05/20/2023 and they already working on getting the badges sewn on so they can’t cancel. I responded with photos of my order from their website that contradicts their statement as it shows 4 items for the order as out of stock and the estimated ship date of 06/13/2023. They answered back that their system doesn’t update the dates when they come in and to expect to have my product shipped by the end of the week.
  
  A week later I decided to check my order again, and now it’s still showing the out of stock items with a new estimated ship date of 06/19/2023. How did the date update if they don’t update the dates of when products come in? They lied directly to me and won’t refund my money. There’s no way they’re working on my order and are holding my money hostage until they find it convenient to fulfill it. This company is absolute trash and needs to be shut down to prevent further stealing.

  U.S. Patriot Tactical

  Date: 06/06/2023

  Hi Chris J******
  Thank you for your feedback regarding your experience with us. We truly failed you with this recent order and sincerely apologize. We got a little behind in our warehouse which caused us some order fulfillment issues. We have made great progress in getting caught up. We appreciate you bringing to our attention the confusion with our estimated ship date infomation. It appears we received the product in sooner than we anticipated. I've researched the issues with the email responses and have addressed those concerns with our Customer Service team.
  In a nutshell, we failed you tremendously with this order and this is not the experience we want our customers to have from us. We are a company that is relentlessly focused on servicing our customers, those who serve our country. We value and appreciate you and looking forward to providing much better service in the future.

• Review fromNelson A

  Date: 05/15/2023

  1 star

  Nelson A

  Date: 05/15/2023

  I recently had a highly frustrating experience with US Patriot, and I feel compelled to share my disappointment with their shipping policy and customer service. Despite their advertised policies, I encountered significant difficulties when attempting to cancel an order and receive a refund. First and foremost, US Patriot failed to adhere to their own shipping policy. The promised delivery timeframe was clearly stated during the checkout process, but my order was not even shipped within the specified window. As a result, I did not receive my package in time for the intended purpose, causing inconvenience and frustration. When I contacted US Patriot's customer service to address the issue, I expected a prompt resolution and understanding of the situation. Regrettably, this was not the case. The representatives I interacted with were unhelpful, unresponsive, and lacked empathy towards my predicament. Instead of offering solutions, they seemed more interested in deflecting responsibility and avoiding any form of accountability. To add insult to injury, when I requested to cancel the order and receive a refund, US Patriot showed a complete unwillingness to cooperate. They cited some obscure clauses in their terms and conditions, conveniently ignoring the fact that their shipping policy was not fulfilled. It is disheartening to see a company prioritize their own rules over customer satisfaction and basic fairness. As a consumer, I value transparency, honesty, and good customer service. Unfortunately, my experience with US Patriot has been far from satisfactory. Their disregard for their own shipping policy and their refusal to accommodate my request for a refund has left me deeply disappointed. I strongly advise potential customers to reconsider purchasing from US Patriot, as their shipping policy appears to be more of a marketing gimmick than a commitment to reliable service.

  U.S. Patriot Tactical

  Date: 06/05/2023

  Hello Mr. A********
  Thank you for your feedback. Your order details and concerns have been personally addressed by our CEO, Mike F*****. We sincerely apologize for the delays with your uniform and overall experience. We have been 100% relentlessly focused on getting our shipping times back on schedule. We have made significant progress and can assure you that your experience will be much better in the future.
  The transparency regarding your experience is greatly appreciated and helpful towards our ongoing efforts to improve our service to you. Thank you for your service to our country.

• Review fromConnor S

  Date: 04/14/2023

  1 star

  Connor S

  Date: 04/14/2023

  Below zero, ordered a pair of garmont boots on 25 March, paid for shipping, and had an estimated ship date of 27 March. It is now 14 April and the boots have not shipped, there is also no way for me to see a status of the order on their site. I have emailed numerous times and received similar responses all thanking me for my interest and promising that they will “put a rush” on the package. I finally reached out to cancel the order, to which they replied that they cannot cancel as the order is packed and sitting in the warehouse. 5 days later it is still sitting in the warehouse I guess.

  U.S. Patriot Tactical

  Date: 06/05/2023

  Hi Mr. S******.
  Thank you for your feedback regarding your experience with us. We sincerely apologize for the delay with your order and responses to your inquiries. We did experience unfortunate delays but can assure you that we were 100% focused on getting your order process as soon as possible. We have made significant progress on getting caught up on our order fulfillment to ensure you don't have a poor experience in the future. Your patience is appreciate and we're truly sorry for the hardship this caused you. We value you as a customer and most importantly grateful for the opportunity to serve you. Thank you for your service to our country.

• Review fromthomas s

  Date: 01/14/2023

  1 star

  thomas s

  Date: 01/14/2023

  I placed an order on 12/4/22. After multiple calls (never could talk to anyone) and email messages, I've given up with receiving a refund and had to file a charge dispute with my bank on 1/13/23. If there are problems that's preventing the proper fulfillment process and timely customer service, the business should be honest and transparent and make a minimal effort to communicate to its customers. U.S. Patriot Tactical has not. This is not the way to run a business and I do not plan on wasting any further time or my patience dealing with this business.

  U.S. Patriot Tactical

  Date: 01/20/2023

  Hello Thomas.
  We sincerely apologize for the frustrations around last your last order with us. I sincerely apologize that you were not able to reach us. According to our records, I show you called us on Dec 13 2022. Unfortunately, this was a very busy time for us and we struggled within our Customer Service team to answer calls. We have taken drastic measures to ensure these types of long delays do not happen again. Also, regarding the cancellation of your order, I have confirmed the cancellation is complete and a refund check was processed and mailed as of 1/17/23; if your bank hasn't already resolved.
  Our primary mission is to support American heroes by delivering the highest quality apparel, gear, and footwear so you can focus on your mission.
  We have let you down on this one.
  We thank you for being a valued customer. As an apology for the delay in servicing your last order, we are extending you a 50% discount on your next order. Your unique discount code ************ that can be redeemed on www.uspatriottactical.com by 30-JUNE-2023.
  US Patriot is now part of the Galls family of companies, and we at Galls are fully committed to ensuring our customer service meets your expectations. Going forward, our actions will reflect our commitment to you.
  Apologies again for the delay and the frustrating experience. We sincerely hope you will give us another chance to serve you.
  Thank you for your service.

• Review fromAustin B

  Date: 01/13/2023

  1 star

  Austin B

  Date: 01/13/2023

  Ordered multiple items from US Patriot 11/28/2022. Only received parts of the order. Called multiple times to ask where the rest of my order is and they stated that I have an order from the “old system” and could not pull up the order information. They then proceeded to state that they have to route it through the team that specializes in the old system. They told me that I should be contacted by them in 24-48 hours. This has happened multiple times (3) and have never received a call nor an email stating where the rest of my order is. This is one of the worst customer service experiences I have ever had. I am missing over 70$ worth of items and have been waiting almost 2 months.

  U.S. Patriot Tactical

  Date: 01/20/2023

  Thank you for your feedback and patience regarding the processing of your most recent order. Your concern was escalated to our Production team and order has been expedited. Your order is scheduled for delivery tomorow 1/21/23.
  We sincerely apologize for the delay and frustration around updates on your last order with us.
  Our primary mission is to support American heroes by delivering the highest quality apparel, gear, and footwear so you can focus on your mission. We have let you down on this one.
  Again, we sincerely apologize for the delays. We take full ownership of this poor experience. We're continuing to work on our processes to provide you a better experience in the future.

• Review fromRoss R

  Date: 01/11/2023

  1 star

  Ross R

  Date: 01/11/2023

  Says they will ship within 48 hours. Only to find out that the items are back ordered. Now it is one month out. They said they cannot refund the item because they already started the order. Do not use the build a uniform option for this company. Ordered 30 December not expected to have name tags until 30 January. All they offered was 20 percent discount on my next order. When the company is running a 15 percent discount anyways. Will never use this company again. They will also delete honest reviews you leave on products. That way the can con the next person.

  U.S. Patriot Tactical

  Date: 01/12/2023

  Thank you for your feedback and patience. We understand the recent challenges associated to your order. We are addressing the issues and your feedback helps us in this effort. I have submitted a request to our Production team to expedite the completion of your order. I also understand your frustration with the 20% off coupon. Here is a 50% coupon on your next order. ************. We sincerely apologize and will do much better in the future.

  U.S. Patriot Tactical

  Date: 01/13/2023

  As a follow-up, we overnighted the remainder of your order.  It was delivered today at 10:09AM.  We sincerely apologize for the delay.  I also see record that we're crediting you back for a portion of your order due to this delay. If you have additional questions or concerns, please let us know.  We are 100% focused on regaining your trust.  

• Review fromAmi B.

  Date: 12/21/2022

  1 star

  Ami B.

  Date: 12/21/2022

  I ordered on 11/28/22. Their website said most items ship in 2-3 days. I sent a request on 12/15/22 to see when the item will be shipped, and I requested a call-back. I got an email stating they had a new system, and a new order was placed, and it would ship 12/27/22, with no explanation of why. For an additional $45.00. I never received a call back. Terrible company and terrible customer service.

  U.S. Patriot Tactical

  Date: 12/30/2022

  We sincerely apologize for the delay and frustration around updates on your last order with us. To improve our service, we have taken these Immediate Actions: • We have routed orders from our website to a new consolidated fulfillment center with higher capacity and resources. This larger center will fulfill your orders going forward. • We have staffed our new customer service center with more customer service professionals to ensure we can promptly answer your calls. • We are providing full refunds to all customers who placed their orders on or before 30-June-2022 and their requested items are on backorder due to the supply chain constraints. • For all remaining orders placed since 1-July-2022, we started sending order status communication two weeks ago and are on track to complete communicating with all customers with pending orders by end of this week. As part of this process, you should have received a new order confirmation email with an updated order number. This order has replaced your old order. This change allows our enhanced customer service center to support you better. If you have additional feedback or information regarding your order, our new customer service center with enhanced support staff is available at *** *** **** or ***************@uspatriot.com, M-F 9AM-4:30PM. US Patriot is now part of the Galls family of companies, and we at Galls are fully committed to ensuring our customer service meets your expectations. Going forward, our actions will reflect our commitment to you. Apologies again for the delay and the frustrating experience. We look forward to getting the opportunity to serve your clothing, boots, gear, and equipment needs again. Thank you for your service. US Patriot Team

  
  

   

  
  

  In addition, I do show that your order has shipped as of 12/21/22. Please let us know if you have additional questions or concerns regarding your order.

• Review fromShannon L

  Date: 12/21/2022

  1 star

  Shannon L

  Date: 12/21/2022

  I returned a pair of boots and I still haven't received my refund. They keep promising someone will reach out to me regarding my refund and no one has called me back.

  U.S. Patriot Tactical

  Date: 01/12/2023

  Hello. Thank you for your patience regarding this situation. I have requested a rush review of this situation. We sincerely apologies for the unacceptable delay with your refund. We recently did a system migration that presented challenges with the processing of orders and refund. We have made changes to address these issues. I will have a response back to you this week.

  U.S. Patriot Tactical

  Date: 01/13/2023

  I have confirmed the refund has been processed and refunded through ****** with our Accounting team.  Again, we sincerely apologize and hope to have the opportunity to regain your trust in the future.  

• Review fromDaniel M

  Date: 12/14/2022

  1 star

  Daniel M

  Date: 12/14/2022

  You will not receive your item. I ordered almost a month ago. Still hasn't shipped.

  U.S. Patriot Tactical

  Date: 01/13/2023

  We sincerely apologize for the delay and frustration around updates on your last order with us.  We show your order was delivered on Dec 20.  If you have an additional concerns with the order, we will happy work on providing the proper resolution.  

  
  

  Our primary mission is to support American heroes by delivering the highest quality apparel, gear, and footwear so you can focus on your mission.  
  
  
  
  We have let you down on this one. 

  
  

  To improve our service, we have taken these Immediate Actions: 
  
  We have routed orders from our website to a new consolidated fulfillment center with higher capacity and resources. This larger center will fulfill your orders going forward. 
  
  We have staffed our new customer service center with more customer service professionals to ensure we can promptly answer your calls. 
  
   
  
  US Patriot is now part of the Galls family of companies, and we at Galls are fully committed to ensuring our customer service meets your expectations. Going forward, our actions will reflect our commitment to you. 
  
  
  
  Apologies again for the delay and the frustrating experience. 
  
  
  
  Thank you for your service.  

• Review fromMarie H

  Date: 12/11/2022

  1 star

  Marie H

  Date: 12/11/2022

  Same story as everyone else. I ordered a pair of boots on 11/27/2022 and have not received them or any updates by email. I requested the status of my order on their inquiry page and received no response. I sent them an email, attempted to contact through PayPal, and started a dispute with both PayPal and my credit card company (no response). I received a busy signal or a recording telling to call back during regular business hours (even during regular business hours) when I called their phone number. I tried to log onto the account (that I created when I ordered the boots) for any information on my order and received an error message stating that an account with my email does not exist. They received one star and mostly bad reviews on both Trustpilot and BBB. I sent a request to cancel the order and issue a refund by email and through PayPal (also with no response).
  DO NOT ORDER FROM THE COMPANY.

  U.S. Patriot Tactical

  Date: 12/31/2022

  We sincerely apologize for the delay and frustration around updates on your last order with us.
  Our primary mission is to support American heroes by delivering the highest quality apparel, gear, and footwear so you can focus on your mission.
  We have let you down on this one.
  To improve our service, we have taken these Immediate Actions:
  We have routed orders from our website to a new consolidated fulfillment center with higher capacity and resources. This larger center will fulfill your orders going forward.
  We have staffed our new customer service center with more customer service professionals to ensure we can promptly answer your calls.
  In an effort to ensure your issues are resolved, I've sent you a direct email for additional information.
  Apologies again for the delay and the frustrating experience.