Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Initially took the 2016 dodge Ram to JTs Chrysler Dodge Jeep RAM of Lexington February 13th for the infamous ticking sound. My service advisor is Jennifer Morris who has been a headache. I’ve had to do all the leg work from the beginning. The last call I told her not to contact me anymore I’d be getting a lawyer. Her poor communication and knowledge lead to most of the issues. When I scheduled the appointment in January, I was told they would have all the warranty information and everything worked out to be serviced when they receive the vehicle. February 15th I spent several hours to get the information needed for the warranty only to be told it couldn’t be serviced until an inspector came out. Inspector came the 20th. Service couldn’t be started until the warranty company reviewed the report. The 21st the approval was given only to replace the lifters and not the shaft. On Feb28th I was told the repair was done. As soon as we got there my husband started the truck and I told her and my husband it sounded the same. Against my better judgment we took it home. April 16th we took the truck back to JTs Chrysler Dodge Jeep RAM of Lexington. After weeks of the mechanic inspection and warranty we were told the original engine had metal shavings & they were getting a rebuild with 0 miles 100,000/2027 warranty. May 22nd we picked the truck up & July 3rd while waiting in the CVS line for my daughter’s prescriptions the truck made a sound & fan came on & I immediately looked at the dashboard. It said the engine was hit the temp showed hot and engine light came on. I immediately panicked & turned it off. As soon as I opened the door to get out I smelled coolant. I sat with the car off until the next car in front of me moved up in line. I turned the truck on long enough to move it from the line & to park it in the CVS parking lot where the tow truck could pick it up. JT sent a tow truck to pick it up. As of date I’m being told I ran it hot & it’s not covered & I’m to pay 8000+

  Business Response

  Date: 12/03/2024

  The warranty company has not paid for the labor on this repair. The warranty company provided us the first engine that failed. Then they provided us another engine but has yet to pay for the labor.

• Initial Complaint

  Date:11/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a **** ******* at dodgeland on July 25th. The whole process went smoothly at the beginning. I was able to do all the paperwork necessary, add insurance and enroll in smart pay. After a month since I made a purchase I received a call stating that the contract had been lost and I needed to resign the paperwork all over again. I was even told that the price they had given me was not the correct seller price. How is that even possible after I’ve already been making payments plus I added insurance? The company sent a guy out and I signed. Maybe 2 weeks later I received another call saying we need you to resign again because something went wrong and we also need your bank statements again. At this point I’m angry because why is the certified contract constantly somehow disappearing! So I signed again. Then I received another call saying we still need more information or Chrystler will not process the deal. Then I received a later saying I needed to pay Chrystler after I was told that chrysler was a sending me a check in the mail to refund the payments on the car. So they were able to enroll me back in smart pay for the third time just to find out today after paying weekly Chrysler is saying they never received any payment in the last two months. At this point I’m very confused because first you lose my paperwork 4 times! Lose my personal account information and now you have people saying I’m not paying my car note when clearly the money comes out every month! I AM SICK OF THIS AND I FEEL LIKE THIS IS A COMPLETE SCAM TO RUIN MY CREDIT! I just need someone to please take control and help me understand what is going on and why is it that this company just can’t complete a deal! Why is my personal information leaked! I did everything I was supposed to do made payments and all and now I’m being told something else for the 6th time!!! I’ve had to redo a contract 4 times and this is clearly unacceptable and not professional because now I feel like I’m at risk.

  Business Response

  Date: 11/08/2024

  Our finance manager, Tara, has attempted to reach out several times to resolve this issue. Please reach out to Tara and we will be more than glad to help.

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car went in for a repair on 08.23.2024, Originally was at Car Town KIA in Florence and then transferred to JT Kia on Greystone Blvd on September 03, 2024, where car was originally purchased. Made several attempts to Rob Phillips in service regarding repair and sending information to warranty company. Have not received a call back for dealership after leaving multiple voice messages. Warranty company stated there were attempts made to contact dealership and have not received a call back os of 09.27.2024. Went into dealership on 09.28.2024 and service department was closed due to loss of power. Informed that a call would be received from General Manager, Josh W***** and have not been contacted as of yet. It has been over a month with no response, status update or repairs made.

  Business Response

  Date: 09/30/2024

  The warranty company initially declined the claim at the other dealership. We requested the claim be reopened and the warranty company has requested the customer to approve the tear down amount for them to inspect it. Our service manager is in communication with the customer to attempt to follow through with the request. 

  Customer Answer

  Date: 10/01/2024

  
  I am rejecting this response because: I paid for warranty coverage at purchase of car for $3000 and an installment amount is paid that is included in my monthly payment. I should not have to pay any out of pocket expenses. I was supposed to get an update on service completed back in February 2024 where all four coils were replaced which I paid out of pocket for two. I inquired if this problem was resolved why is the car having same issue. Made contact with Rob on 09.30.2024 requesting that a rear down of engine would cost $2900.He stated that there may be an issue with the coils.(Again an out of pocket expense).Received a follow up call from Rob on 10.01.2024 that due to being a loyal customer the tear down would cost $500 out of pocket. He stated that the coils were moved and it is low pressure. The warranty company should be paying for repairs to vehicle. Especially if they are requesting a tear down of an engine which will not repair the vehicle.I have also filed a complaint with them as well as each party is passing the responsibility to the next. Again I would like for car to be repaired and paid by warranty company with out any out of pocket expenses. 
  
  
  
  Sincerely,
  John W*********

  Business Response

  Date: 10/02/2024

  The initial repair was a maintenance item, and the vehicle was fine for 10000 miles. The current issue is not the same issue and may be covered under warranty. The warranty company requires a tear of the engine to determine the cause of failure. We have heavily discounted the tear time to attempt to accommodate the customer. The warranty company will not approve a repair until reason failure is known. 

  Customer Answer

  Date: 10/03/2024

  I am rejecting this response because:

  Vehicle is a 2017 and purchased as a pre-owned vehicle in 2021. The engine failing (after research noticed it is a common issue with Kia vehicle) after 3 years on a 7-year-old car, is also unacceptable. I believed I purchased a vehicle from a reputable dealership.

  I purchased a bumper-to-bumper warranty with Warranty Solutions due to being a used vehicle. I paid $3000 at time of vehicle purchase and monthly payments are continued for services to be provided. I expect the contract to be honored.

  The statement states a 10,000 Maintenance service but was brought in for car issues. I have attached repair record. At that time, I had to pay $452.76 out of pocket. The explanation read codes and low consumption, which I was informed by Rob it was the same codes and that coils were moved to determine misfire. 

  Warranty company should be paying for tear down if they are the party that requested the services. It has been about six weeks and just in the past two weeks the new "diagnosis" of tear down was presented first at the cost of $2900, then reduced to $500 which is still unacceptable.

  In addition, the lack of communication and the back and forth with a "he said, she said" is unacceptable. I attempted to get both parties on the phone to discuss the details of the repair and when I had warranty company online was unable to make contact with Rob. 

  In this entire time, I have to rent a vehicle which is presenting a financial hardship on me. when I inquired about a loaner car I was informed there are only a few and I was not able to get one. Due to the frustration of the situation, I mentioned a trade in if the trade in value would assist in purchasing another vehicle with JT and that has been the focus and mentioned on more than one occasion.

  Agan, I would like the warranty company to honor contract, JT to repair the car to restore to an operable vehicle and don't want to pay any out-of-pocket expenses.

  Sincerely,

  
  John W*********

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I walked into JTs DodgeLand a little before 9:00am specifically for an oil change for my 2017 Dodge Durango GT that would be covered under the Car Care Plan that I purchased when I bought it. Around 11:30am, George Fields, the Express Lane Advisor, comes to me stating that he just wanted to let me know that my Glove Box door and Cable are broken! He stated that the Tech was accessing the glove box to inspect the cabin air filter. Well, I let Mr. Fields know that my glove box door and cable were just fine before I got there so obviously your Tech caused the damage to the glove box. He asked if I wanted to see it and I stated yes! As I entered the passenger side of my 2017 Dodge Durango GT, I see my glove box door and all of my belongings on the floor! I immediately let Mr. Fields and the Tech know that there was not an issue with my glove box before I got there and that they need to replace it at their expense. Of course, they Tech denied that he broke it which I do not believe at all especially considering that it took 3 hours for them to do an oil change. I believe he broke it and they took all of that time to try to fix it without having to say a word to me! They want to charge me $370 to replace the glove box that they broke instead of taking responsibility for the damage that they caused. Unacceptable!
  
  I have attached pictures to this complaint.

  Business Response

  Date: 08/30/2024

  Our service manager has spoken to the customer and has come up with a resolution.

  Customer Answer

  Date: 08/30/2024

   I have reviewed the response made by the business in reference to complaint ID ********. George Fields gave me a quote stating that the replacement will be $370. The business asked that I go in on it with them and pay half of the cost  which is $185. I am only willing to pay $185. Any other expenses or fees that may incur for this replacement will have to be paid by the business. I find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  LaTasha M****

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since the beginning of 2024, I have been in the search for a new car. I currently live in Aiken, South Carolina, so I drove to Columbia, South Carolina to maybe find a good deal on a car and a reliable dealership. After three weeks of looking around I found a car at JT‘s that I would like to purchase. well I get up there and they keep showing me all these cars that I do not have interest in so after spending the entire day with them we tell them that we would like to purchase this car or we would go to a different dealership. After we finally get them to show us the car, they tell us that the car just arrived on the lot. Well, I end up purchasing the car on March 7th. I get home and go to drive my car that Friday morning March 8th. My passenger gets in the car and the seatbelt does not work. It don’t lock when I press the breaks nor will it go back in. VERY UNSAFE. I call my sales representative March 8 and told them what was going on. Their response to me was they will get back in touch with me and let me know when I can bring the car up there to get fixed . I didn’t hear anything for three weeks so I called back and she told me she would get in touch with me once again and I still didn’t hear anything back. So I took it back-and-forth to my neighbor states To possibly get it fixed since JT’s told me that the warranty on my car let me go to any dealership as long as it’s dodge. Well, that is not the case. After two months of trying to get an appointment with JT to get my car fixed, they called me and tell me the car has not been serviced And they didn’t do that before I bought it. They also said they would fixed the seatbelt while I was there & change my breaks. I was going to pay for breaks but not the seatbelt it’s not my fault. Well I get up there and they said no to fixing it and servicing it. So nothing was done to my car. Called the manager and get nothing but disrespect and attitude. . WORST DEALERSHIP AND SERVICE. It’s unsafe and can kill my passenger!

  Business Response

  Date: 08/14/2024

  Our General Manager has been in contact with the customer and is working to schedule an appointment to resolve the issue.

• Initial Complaint

  Date:07/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My truck has been at Jts for two months getting insurance work done. I received a phone call today at 3:04pm stating my truck was ready for pickup. I got there 20 minutes later the truck is not ready & the battery is dead. The truck had brand new batteries installed a month prior to them receiving the truck. They had to jump my truck off which took 20 more minutes. I got home 30-45 minutes later and I turn my truck off it won’t turn back on. I attempted to jump it off with two jumps boxes, & 2 different vehicles none would work. This is extremely unprofessional. I called the dealership back & Les my service advisor basically states it was my fault and not the dealership responsibility to have my batteries operating correctly. However I feel if you had my truck two months wouldn’t you have checked if batteries are functioning properly???? He did offer to come jump my vehicle off after his shift however, this is an inconvenience and I would like my $500 back as that is what it cost me for the two new batteries prior to their possession of my truck. As a service advisor you should always make sure the customer vehicles are working 100% correctly before leaving the dealership. I would also like mention I did not receive one phone call with any updates as I was the one reaching out for them. Nobody made an effort to keep me in the loop with the repairs.

  Business Response

  Date: 07/20/2024

  Our General Manager spoke to the customer yesterday and the customer stated they were able to get the batteries serviced by the seller of the batteries.

• Initial Complaint

  Date:04/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2022 jeep Wagoneer from on of the locations in 2022. The Vehicle purchased price was $87,000. Since I purchased the vehicle I drive back and forth to work in the upstate. The vehicle been in the shop 4 times for different things that was out of my control. Coming home from my mom’s house the truck put me down. Again a 2022 brand new now has 110,000 on the vehicle. Tow it to the dealership find out the engine has no compression. They have to take the engine apart because the engine has failed. I done purchased over 5 Chevy tahoes this has never happen to a Chevy. But with a vehicle that cost that much for a engine to go out the vehicle brand is not reliable at all

  Business Response

  Date: 04/26/2024

  We apologize for the inconvenience with this vehicle. This vehicle is well outside the warranty period. Our General Manager has been in contact with the customer and we may be able to help with a discounted price on repairs.

  Customer Answer

  Date: 05/31/2024

  Date Sent: 5/31/2024 12:40:26 PM
  I have reached out to the dealer and the warranty company. Still waiting to hear back from the dealer 

  Business Response

  Date: 05/31/2024

  The manufacturer has agreed to pay half of the engine bill. The customer was asked to return the rental and has not complied. The customer has agreed to pay for the other half of the engine. 

  Customer Answer

  Date: 05/31/2024

   I am rejecting this response because:
  The warranty company stated that they will cover 10 days for rental. The cost total is 25,000. The balance is 14,000. The vehicle cost over 87,000 only two years old and need a brand new engine. The vehicle was maintained per contract. I talked to the service manager. I told her once I fly back from Tx on Sunday they will have the loaner. If Jt is selling vehicle that cost over 87,000 engine goes out less then two years I rather stick with a Chevy. 
  
  Sincerely,
  Dominique C*****

  Business Response

  Date: 05/31/2024

  So to confirm you have been in a rental for 45 days and you’re willing to pay for 35 days. We will accept payment please return our rental car immediately.

  Customer Answer

  Date: 05/31/2024

  I brought the vehicle from the dealer out of good faith. Trade in a brand new 2022 Tahoe to purchased that 87k suv. They sold that truck in good faith. After during reviews it’s a lot of those trucks having the same issue or on the side of the road. I will contact WLTX as well the dealer should off set the cost 

  Customer Answer

  Date: 06/03/2024

  I am rejecting this response because: when I received the loaner it was never said to be rental. It was loaner until my vehicle gets fix. But I will return the loaner to the company flight is scheduled to land this afternoon in charlotte. Again I purchased a brand new 87k SUV from the dealer and it put me down after driving it it. Chevy never gave me a problem. This is not the first time I used a loaner with a dealership. Never had to pay for it. 
  Sincerely,
  
  Dominique C*****

  Customer Answer

  Date: 06/05/2024

  The matter for this case hasn’t been resolved. The vehicle was purchased brand new off the lot. It has been in and out of the dealership for different issues since I had the truck. The lawyer stated it might falls under the lemon law. More customers was having the same issue. The issue is so bad they do not use the same engine for there new vehicles. 

• Initial Complaint

  Date:04/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had many issues with my leased Jeep Grand Cherokee 4xe. I have an issue while plugged in the whole entertainment center turns on for 30 second they have tried fixing this now a 3rd time. Music will play or my phone will switch back to the car. It as had two speakers replaced as well.
  I am also getting popping from the right back passenger area. This is now the 3rd time it is in for the same issue. I am afraid it might be something structural as it happens when the body flexes. They can not guarantee me it is not something structural. I feel unsafe driving the vehicle.
  They have pulled the headliner down the first time. The second time they said they took everything out of the back, back seats etc. 3rd time gave up and told me they will not work on the popping issue anymore. It has already been in for 4 recalls in which was a rear coil that was out of place and failed the inspection. Also a damaged Pinch Bolt.
  I have been without my Jeep in the first year of service for at least 35 days. I was told they don't know what the popping is and they can't fix it. Vehicle has been in the shop 12 times in the first 14 months of ownership.

  Business Response

  Date: 04/10/2024

  We have been working diligently with the manufacturer to offer this customer assistance. We have been in constant contact since I was made aware of the issue last month. We will do everything we can to help this customer resolve this issue. 

  Customer Answer

  Date: 04/15/2024

  I am rejecting this response because: Until a resolution is provided. I have been working with Eddie Wahdan who has been doing a fantastic job working with me on this case. I will provide feed back if we can come to an agreement. Need a few more days. 
  
  
  
  Sincerely,
  Joe C*********

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A transmission was put in my car
  And I was told I had a 3 year warranty and the transmission is broken again and the people at That address say they are now a different company and I can't get it fix because they are a new company

  Business Response

  Date: 03/11/2024

  The customer had a used transmission installed by the previous dealer. The warranty on that transmission was a 12 month or 12000-mile warranty. The repair was completed in 2022. The warranty has expired. Our service manager will speak to the customer and explain this. 

• Initial Complaint

  Date:01/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from Jt’s Autoland Columbia Sc on October 5, 2023. A 2015 Nissan Murano for $16,444. The car was sold to me as is however the night i drove car home the “Check engine” came on. I called the next day and asked my sales rep Phil was the car looked upon me picking it like i had been advised it would by Kody. He told me he didn’t know that he would have to get back with me on that. Well that following Monday i didn’t hear from him. Few days went by and I had to call again and follow up. Fast forward to the week of Thanksgiving I was told the car did still fall under the warranty so they would “Check it out”. I was told to bring it in on November 28th , 2023. The Tuesday after Thanksgiving. The car actually ran hot on Wednesday, November 22, 2023 which had us on the side of the road out of town. I then found out the car has a Broken Head Gasket. So today is currently January 29, 2024. It has been two whole months and I still don’t have my vehicle. When i call the dealership it’s always a hassle to speak with someone to get updates about my car. I was not offered a Rental despite after receiving a phone call to my husband about us returning a rental. We had never received a rental or been offered one. I last spoke to Jimmy B****** on last Wednesday, January 24, 2024 he is the General Manager from my understanding. He told me that my vehicle had just made it to the shop. I asked him when can i come to pick it up and he told me by middle of next week. I tried to call today on 29 of January to confirm would it be ready this week and haven’t been able to speak with anyone. This back and forth has been ongoing. I was unable to visit family for the holidays due to my vehicle being at the dealership. We paid a lot of money up front to be treated this poorly. And on top of that before the holidays. I do not wish this on anyone else so this is why I’m filing a complaint.

  Business Response

  Date: 01/30/2024

  Our General Manager, jimmy B******, has spoken to the customer. The vehicle was sold as is but we have agreed to do the repair at a discounted rate.

  Business Response

  Date: 02/05/2024

  We will have this completed and resolved by close of business today.

  Customer Answer

  Date: 02/05/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *******