Complaints

This profile includes complaints for Ashley HomeStore's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ashley HomeStore

  2901 Lakemont Blvd Fort Mill, SC 29708-0137

  
• 

  Ashley HomeStore

  11320 Carolina Place Pkwy Pineville, NC 28134-6323

  
• 

  Ashley HomeStore

  233 Airport Rd Arden, NC 28704-9404

  
• 

  Ashley HomeStore

  3932 E Franklin Blvd Gastonia, NC 28056-9298

  
• 

  Ashley HomeStore

  9632 E Independence Blvd Matthews, NC 28105-4628

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/30/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to Ashley Home Store on 09/04/22 Customer Code ****** / Sales #**********. Finance furniture through FORTIVA Total on Sales order $6,804.92. We had some exchanges with this order. At the end we decided to only get three furniture items from this Sales Order. Totaling $1408.11 that is not including taxes. Our first invoice statement from FORTIVA on 12/07/22 - $3977.57 payment due $235.07 paid on 12/08/23 01/07/23 - $5816.71 payment due $357.65 paid 0n 01/07/23 went into store to order a few other items 02/07/2023 - $3816.90 payment due $235.07 paid on 02/07/23 03/07/2023 - $2912.88 payment due $222.52 paid on 03/07/23 04/07/23 - $1725.12 payment due $222.32 We received credits totaling $3251.65 At the end we only received three items totaling $1408.11 not including taxes. We paid $1075.79 to FORTIVA and we still have a balance of $1725.12, I have been in the Ashley Store multiple times and called the Customer help desk, I talked to over ten people, and I am not getting anywhere with the over charge. I was told to ask for Itemization list of what we purchased and from the store and Fortiva. ******* told me they do not get Itemization list. I have emailed Customer Support also and no one is getting back to me. This been going on for months. Last few calls I made to Customer Support I am repeating myself and the person I talk to apologized and said will escalate my concerns and have someone get in contact with me within 48 hours and I still have not heard from anyone. We went back in store on 12/23/22 and purchased different furniture $1969.08 did not do credit for the new Sales order ********** This is not acceptable at all.

  Business Response

  Date: 04/06/2023

  Thank you for forwarding the guests concerns to us.  We appreciate your patience as we researched this for the guest.
  
  Our records indicate the initial charge sent to the finance company was for $6,022.67 for two deliveries.

  On 12/7, a refund of $1,642.92 was sent to the finance company reflecting return of some furniture;
  

  On 1/9, a refund of the delivery fee for $643.49 was sent to the finance company; and
  

  On 3/13 a refund of the protection play for $965.24 was sent to the finance company.
  

  This left $2,771.02 of remaining charges with financing.
  
  All other returns were applied towards additional new items purchased, along with the price differences paid with credit cards.  Those refunds amounted to $1,260.83 towards the new items.
  
  The $2,771.02 charged to Fortiva is correct.  The price of the three SKUs in the home from the original order with tax is $1,510.19. The difference is $1,260.83, above.
  
  We apologize if the guest forgot that this credit was applied towards the new items, but that is the discrepancy in the total charges forwarded to the finance company.  We have confirmed that the information sent to the finance company is accurate.  As the correct amounts were charged and refunded to financing per the guest's changes to the order, we consider this matter resolved.
  
  Any balance still owed by the guest to the financier is a reflection of the (correct) charges plus any fees and interest charged by the finance company, less payments made to date.  We heartily recommend the guest contact the finance company for any additional questions or concerns about the balance owed.
  
  Very kindest regards,

• Initial Complaint

  Date:03/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 21st 2023 Ashley Furniture store delivered a bed and 2 night stands to my home. Once the bed was set up I then noticed scratches and marks on the bed and I told the delivery driver that I was not happy because the furniture was scratched. He took pictures of the damage & said someone would ******* me. I immediately *******ed the Sales Rep-************************* and sent him pictures. He said the driver should have taken the furniture back and I agreed. I did not know that I could have sent the furniture back with the drivers and they did not tell me I could have sent it back with them. I thought I had to call the store & have them set up a pick up date. That was a week ago and no one from Ashley Store/Company has *******ed me. I called the company on March 27th that morning around 9:00 & spoke to ******* & told her about the damages and that the color of the furniture was not the same as in the showroom. She said the best that they could do was send someone out to look at the damage but they can't/want give a refund. I told her I was disappointed with the quality and service and I wanted to have my $2,591.95 refunded to my credit card and & they can pick up their furniture. She said she would have the sales rep ******* me which he never did.I called back at 1:00 & spoke to several different people including ************* who were understanding but said I could not get a refund but **** said the earliest he could send someone out is on April 15th to see if they could cover up the scratches which is unacceptable to me & if the damage can't be covered then maybe they could send a replacement out. At this point I do not want the merchandise. I would like a FULL PAYMENT REFUND of $2,591.95. NO STORE CREDIT. Ashley Store seems more concerned with the sale and not customer satisfaction. They should know the best form of advertising is word of mouth. This is the # I called ***************************. Ashley Furniture Store - 230 ********. ******** ** *****

  Business Response

  Date: 03/30/2023

  Good afternoon,

  We spoke with the customer. The customer has agreed to an exchange on the damaged items as well as a reelection of the bed frame from a QUEEN to a KING with fees. The pending exchange order is 2212842873. The customer is satisfied with this solution.

  Thank you,

  Ashley Customer Care

  ************

• Initial Complaint

  Date:03/27/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/21/2022, we bought a bed with Customer code ********** and Sales order ********** at ********************** home store ***********************************************************************************Unfortunately, their service was inadequate because we have been offered a finance plan by their employee who said that no interest rate will be applied and this will help us to build our credit since we are new residents in *******. Let me note that we didn't plan to get our purchase financed in the first place and we were ready to pay the whole sum at the time of buying. After paying $251.13 each month from November to February we have realised that the finance plan we signed is a lease and we have been overcharged $900. We are extremely disappointed because the terms for financing were not disclosed in a transparent manner. Therefore, it makes us think that we have been deceived by Ashley employee. This situation put us through a very unpleasant experience, it made us lose lots of time, money and generated lots of stress.

  Business Response

  Date: 03/27/2023

  Good afternoon,

  
  The financing information was provided to the customer directly by a third party, Acceptance Now. They had an in-store representative to process the application. We do not have access to the contract to view the terms, to view the signatures, and we cannot make any adjustments. The customer did experience issues with the item and offered compensation on 2/23/23 however the customer has not returned communication to accept compensation. We have resent the damage compensation offer to the email address on file with this complaint which is different than the email on file for this account.

  
  Warm regards,
  Ashley Customer Care
  ************

• Initial Complaint

  Date:03/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I purchased furniture from Ashley furniture home store in August 2015. We spent an extra $250 on 1 protection plan and another $149 on another for the diamond care protection plan. We were explained, and have it in writing, by the sales associate ***************************** that if we did not use the protection plan, within five years, we could receive a credit in the form of a gift card ($398) towards the purchase of more items from that store furthermore, we were told that this credit would never expire, but we had to wait until at least August 2020 to use it. Obviously, we did not use this credit in August 2020 due to Covid-19. We attempted to redeem this credit recently and we were told by the store that because they no longer have an agreement with diamond care they are no longer honoring it and furthermore that it needed to be used within a year of August 2020. I explained to them that I have it in writing what we were told, but they still refused to honor what is in the contract. Furthermore, I explained I would be bringing this complaint to the Better Business Bureau and to the local news to shed light on Its deceptive and dishonest practice. My only hope is that the BBB will help us to receive the credit we were promised before we have to bring this to the media. I do not wish to put this out in the public, but I will if this is not remedied to our satisfaction. All we want is the $398 credit in the form of a gift card (or a cash refund) that we were promised. Address of the store of purchase: ****************************************************************************. **************. Store Manager: *************************

  Business Response

  Date: 03/28/2023

  Thank you for forwarding the guest's concerns to us.

  We're sorry to hear that the guest was unable to visit their local Ashley HomeStore in the one-year period between 2020 and 2021 when they had the opportunity to utilize the in-store credit.  We certainly understand how COVID inconvenienced many people during that time.  In consideration of the inconvenience, we are happy to provide a one-time courtesy Ashley Cash Card for the amount of the credit to the guest to be used in-store any time within the next six months.  Processing will take approximately **** business days.  Please ask the guest to write us at ************************************* to confirm their mailing address so we can confirm the card is mailed to the correct location and expedite their usage of the credit.

  Very kindest regards,

   

   

  Customer Answer

  Date: 03/29/2023

   
  I am rejecting this response because:

  Thank you for your willingness to remedy this situation. But for clarification we were told by your sales associate that it can be used any time after August 2020 but I digress.

   

  The amount of both care plans come to $398.  That card can be sent to:

   

  *****************************

  294 ***********

  ******* ** *****

   

  If possible, it would be wise to accompany this with a tracking number as I want to make sure it does not get lost in the mail and someone else gain access to this.

   

  Thank you again

   

  ********

   

   

  PS. I will close out this complaint upon receipt of the gift card. 

   

  
  
  

  Business Response

  Date: 03/30/2023

  We are very pleased to confirm that the guest confirmed their mailing address with us and that an Ashley Cash Card for $398 is being processed to be mailed directly to the guest as soon as possible.  Please allow approximately **** days for processing.  We appreciate your patience and look forward to a quick resolution for the guest.

  Kind regards,

• Initial Complaint

  Date:03/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a sectional, mattress and bed from with headboard from Ashley Furniture in *********, ** back in December 2022. The delivery was scheduled for 12/22/22, when the other furniture I had order was being delivered as well. The morning of the delivery date I was notified that the sectional would not fit. I was then rescheduled to 1/12/2023 for the sectional delivery. The 3rd party delivery service was terrible as well. Asking for a tip and complaining about Ashley Furniture. After a couple weeks I had nothing pilling on some of the seat cushions and creaking in two spots on the couch. I notified Ashley Furniture and they had to send a 3rd party to come assess the couch. He came A MONTH later and said "the couch looked terrible, the fabric platform under the cushions is too tight and that was why it was creaking but he was not able to fix it. A couple cushions were going flat. He would put in his report but said they should be able to send new fabric seat covers." He also said "do not let this go, be patient and persistent" I reach out after 12 and 14 business days of him coming and was told that "pilling is not covered under the manufacturer warranty but we could send a cushion filler or two for the ones that are going flat. I have now had this couch for almost two months and it looks 10 years old. There is pilling on all of the seat cushions and it looks terrible. It is embarrassing. I was offered a monetary compensation but I don't want compensation. I want a couch that doesn't look like this. I am paying good money for this furniture and it should not look like this after two months. After my last encounter with customer care 3/9/23, I was told again pilling is not covered. I asked to speak to a manager again and once again will have to wait to hear back.

  Business Response

  Date: 03/10/2023

  Good afternoon,

  We have reviewed the information provided, approved part orders on all of the cushion replacements and added service for the restoration of the arm rests. The following email has been sent to the customer.

  Good afternoon,
  
  We have reviewed your account and the technician report from your resent service. We apologize that you are having an issue with the fabric on your sectional. We have approved and placed cushion replacements and fabric for the arm rests. Once the parts arrive to your home, please call our ************************ to schedule this additional service. The part orders can take up to **** business days to process. After two weeks, if you do not receive them, please call in for assistance to track the part orders. For your reference, the pending service order is ********** and the part orders are 6438759, 6438819, 6438844, 6438869.
  
  If you have any additional questions or concerns, please call our ************************ at ************. Agents are available to assist you Mondays-Saturdays from 8:00 AM-7:00 PM.
  
  Warm regards,
  Ashley Customer Care

  Customer Answer

  Date: 03/13/2023

   
  I am rejecting this response because: I was curious to know how many cushions are being replaced? Also, the creaking of the platform wasn't addressed. You sit in any spot on the couch beside the chaise and it creaks. The service gentleman that came to evaluate the couch said it is not a problem he can fix as it is a fabric platform. Thank you.
  
  

  Business Response

  Date: 03/14/2023

  Good afternoon,

  The customer was provided with additional information on the notes provided by the technician that stated the creaks had been repaired as well as a detailed list of all the cushions and fabric ordered to complete the pending service for the pilling issue.

  Warm regards,

  Ashley Customer Care

  Customer Answer

  Date: 03/15/2023

   
  I am rejecting this response because:

  The was absolutely NOTHING fixed with the creaking. He told me "the fabric platform was pulled too tight and that's why it was creaking and that he had no way to fix that". The whole couch creaks minus the chaise lounge. My cat will jump on the couch and it creaks. This is a terribly made product, it looks terrible and is embarrassing.

  
  

  Business Response

  Date: 03/20/2023

  Good afternoon,

  We have approved an exchange, order number **********, and it is scheduled for 3/25/23. The customer has been notified. No additional action is required.

  Warm regards,

  Ashley Customer Care.

  Customer Answer

  Date: 03/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:03/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we purchased over $10,000 in furniture, it was delivered on December 13th 2022, when we opened one off the drawers on the dresser the metal bracket broke off, on the dining room server the right hand door won't close, on our bedroom nightstand there is a patch of paint missing, we have called, emailed, for 3 months ,we are told parts are ordered they came to my house 4 times being wrong, I've sent them pictures with explanation, its been to long with no results call them all the time.

  Business Response

  Date: 03/07/2023

  Good afternoon,

  We have approved an exchange for the items. The following information has been emailed to the customer.

  Good afternoon,
  
  We are writing to inform you that after careful review of your account, we have approved an exchange on the following items. We have submitted this request to our manufacturer and as soon as the items are available to deliver, our scheduling team will reach out to you for delivery confirmation. We apologize that you have had this experience and thank you not only for your patience but for bringing this to our attention. For your reference, the exchange order number is **********.

  
  ONE DRAWER NIGHT STAND product sku B647-191
  DRESSER / BOLANBURG / TWO-TONE product sku B647-131
  DINING ROOM SERVER/GRINDLEBURG product sku D754-80

  
  If you have any additional questions or concerns, please call our ************************ at ************. Agents are available to assist you Mondays-Saturdays from 8:00 AM-7:00 PM.
  
  Warm regards,
  Ashley Customer Care

• Initial Complaint

  Date:03/01/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in to this store to purchase a sectional. I had specific measurements and orientation guidelines for my room as anyone would. I communicated that information to ****, the salesperson. After supposedly being able to meet those qualifications for what I picked out, my sectional arrived as the wrong configuration. When I saw that the orientation was incorrect, I attempted to refuse delivery. The delivery guys said that it wasnt their problem because they were just a 3rd party. I have made multiple attempts to have this issue resolved with the salesperson and the company. 3 months later and nothing has been done. I have refused payment due to not getting what I paid for and now am being threatened for this to go against my credit. The only response that I have received so far is for me to PAY 10% restocking fee for this item that I did not order, for me to get the one that I did order. That is not acceptable.

  Business Response

  Date: 03/06/2023

  Good afternoon,

  We have spoken to the customer and approved a full return of the sectional. We did offer to exchange the incorrect configuration of the item however the customer refused that offer. We have scheduled a return for 3/9/23. The customer is satisfied with this resolution.

  Warm regards,

  ******, Customer Solutions Professional

  ********************** Customer Care

  Customer Answer

  Date: 03/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A good day me and my wife were renting an apartment at ****************************************, and bought three rooms of furniture we bought a king size bed, and when it was delivered in July 7 of 2022 the footboard was cracked, and the boxspring was the wrong size. I reached out to the salesman And Ive been calling since the middle of July until today. They finally came out and they fixed the footboard by replacing it but the boxspring for the king size bed is an extra large. I have an artificial leg and when I sit on the bed my feet are 4 inches off the floor. Its hard for me to get on and off the bed , *** spoken to the salesman **** sent him pictures of it and Ive been calling for the last eight months to try to get this resolved. Theyre telling me now that I waited too long which is wrong. Ive been calling and complaining and got dates and names of everybody. I spoke to since July 2022, including four times this month trying to get it resolved , I spoke to **** the manager of the store and she saying its not up to the store to call customer care customer care is the owner transferred me to ***** but theyre saying theres nothing nobody can do I have to purchase the boxspring for the bed because theyre saying I waited too long but its not me who waited so long its Ashley Furniture theyre the ones waiting all this time to get somebody to fix it now theyre saying they cant do anything even though they replaced the footboard in February this year since July of last year but now theyre saying theres nothing they can do I would like them to fix the problem and give me the correct boxspring for my king size bed if not, I will have no choice but to go down to Wilmington courthouse and open up a small claims court against them. This is my last option I have is to have the Better Business Bureau step in and help me.

  Business Response

  Date: 03/01/2023

  Dear **************,
  
  Thank you for bringing your concerns to our attention. We apologize for the inconvenience. It is never our intention to affect our gust in this way. 
  
  We understand that there may be times when the product you received does not meet your expectations, and we want you to be happy with your purchase. Due to this, we are approving Exchange # ********** to allow you to choose an **********************. 
  
  Our ***** location will reach out to you within the next few business days to discuss your options on reselection. 
  
  If you have questions or concerns, please call us at ************.
  
  Have a blessed day!
  Ashley *************

  Customer Answer

  Date: 03/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. Please note I do not have faith in them calling me? I do accept that they will call me with in 3 business days ! If not I will reopen this case. 
  

• Initial Complaint

  Date:02/28/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased several thousands of dollars of furniture with delivery. The delivery guys damage my house. I have filed a claim and dpoke to several people. To date nothing has been done and can not get the logistics company to respond to me at all. They are bond by federal motor carrier regulations and as of yet has not honored the claim.

  Business Response

  Date: 03/01/2023

  Good afternoon,

  We thank you for bringing this to our attention. We have spoken to the customer and confirmed that the claim for $300 to repair his home has been approved and processed. The customer is satisfied and stated he has cancelled the complaint.

  Thank you,

  ******, Customer Solutions Professional

  ********************** Customer Care

  ************

• Initial Complaint

  Date:02/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had nothing but absolutely positive things to say about Ashley Furniture. My family has been a customer for years and our whole entire house is furnished with their items. We recently decided to go back to this location to purchase a mattress because the sales manager is excellent and has always helped us out. We ordered the mattress last week (February 18th, 2023) and then received the delivery yesterday (February 24th, 2023). The mattress looked good to go so we signed for it. It was until later that night after sleeping on it that we realized it was not the mattress we ordered. (The sales floor mattress and the one received had a day and night difference.) After one night of sleep we decided to go the store the following morning to report we were not happy with the purchase. We were redirected to call corporate and get this situation taken care of. Little did we know that this was going to be unsolved. We went up the ladder to every possible person we could think of and all of them said tough luck. We were unable to return/exchange after NOT EVEN 24 HOURS of having the mattress. The amount of poor customer service this company has is truly beyond me after all of the years and money we have spent on their furniture pieces. Although the sales manager was so kind and tried to be as helpful as possible, we will never be buying from Ashley Furniture again after over 10 years of being customers. They don't have any empathy and stated we were s*** out of luck.We are beyond disappointed and disgusted with the lack of customer service and solutions they provided.

  Business Response

  Date: 03/07/2023

  Hello All,

  Thank you for bringing this matter to our attention. This matter is resolved. We are offering the guest  ****** compensation for that overall experience.

  The customer is satisfied and no further action is required.

  Kind Regards,

  - Sherika