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Business Profile

Marketing Programs

MYMOVE, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 26 total complaints in the last 3 years.
  • 16 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/24/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was brought to this website after filling out an official change of address through the ***** I realize this is an advertising / data-selling scam so I went to fill out a "Do Not Sell My Information" form on the site. The form does NOT function and I tried a few times.

    Business Response

    Date: 04/30/2024

    Thanks for reaching out.
    I have forwarded your email to our team to remove you from the MYMOVE.com database.
    If you'd like to unsubscribe from MYMOVE emails, please visit the unsubscribe link located at the bottom of the email.
    Please note: if you selected offers on our site, you may continue to receive communications from those brands. You will need to unsubscribe from those brands individually.
    Please let me know if I can assist with anything else.

    Customer Answer

    Date: 05/01/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

  • Initial Complaint

    Date:02/23/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was doing a change of address online as US postal recommended and a 3pty company got my information and charge my account 179.95.Your change of address order has been confirmed.Your **** confirmation number is 2304-2900-0027-2270.Email *****************************************. I put a dispute with the bank and looking for a refund resolution as they didnt provide any services. Thank you.

  • Initial Complaint

    Date:01/11/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This site is nothing but an advertising scam! I was on the **** website to change my address, and then get sent to this website for voter registration only to be stopped by having to select "ads" to proceed to the next screen. Now, all I got was a bunch spam emails for stupid c*** I would never use, and never did get to update my voter registration.**** needs to stop using this company!!!

    Business Response

    Date: 04/30/2024

    Thanks for reaching out.
    Offer selection is not required to complete your **** change-of-address. Prior to visiting MYMOVE.com you expressed interest in receiving offers and starting your Voter Registration. On MYMOVE, you should only select the offer(s) that interest and benefit you during your move. The Voter Registration form will be emailed to you prior to receiving any offers from the brands you selected. 

    I have forwarded your email to our team to remove you from the MYMOVE.com database.
    If you'd like to unsubscribe from MYMOVE emails, please visit the unsubscribe link located at the bottom of the email.
    Please note: if you selected offers on our site, you may continue to receive communications from those brands. You will need to unsubscribe from those brands individually.
    Please let me know if I can assist with anything else.

    Hope this helps.


    Customer Answer

    Date: 04/30/2024

     
    I reject this response because MYMOVE should improve its efforts to prevent users from being misled into signing up for solicited mail, mistakenly believing it to be for voter registration. The current placement of the sign-up buttons only gives users the option to receive solicited mail, which intentionally resembles "click-bait" design. MYMOVE deliberately tricks users by making them believe they are registering to vote, while they are actually accepting advertising. This misleading information is only noticeable if users carefully read the extremely small fine print.

  • Initial Complaint

    Date:12/29/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went through the **** to move my address and have my mail forwarded. They use this company to accomplish that. During the process they try to get you to click on these obnoxious "deals" with no easy way to get around them. Then at the end they offer to register you to vote at your new address. Great. Except, at the end they FORCE you to sign up for these "deals," with no other option but to get bombarded with email spam. It's absurd and ridiculous that the **** forces citizens to use this terrible company.

    Business Response

    Date: 04/30/2024

    Thanks for reaching out.
    Offer selection is not required to complete your **** change-of-address. Prior to visiting MYMOVE.com you expressed interest in receiving offers and starting your Voter Registration. On MYMOVE, you should only select the offer(s) that interest and benefit you during your move. The Voter Registration form will be emailed to you prior to receiving any offers from the brands you selected. 

    I have forwarded your email to our team to remove you from the MYMOVE.com database.
    If you'd like to unsubscribe from MYMOVE emails, please visit the unsubscribe link located at the bottom of the email.
    Please note: if you selected offers on our site, you may continue to receive communications from those brands. You will need to unsubscribe from those brands individually.
    Please let me know if I can assist with anything else.

    Hope this helps.

  • Initial Complaint

    Date:11/07/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I FILLED OUT **** CHANGE OF ADDRESS WHICH I HAVE DONE BEFORE. I OPTED OUT OF "MYMOVE" WHENEVER ASKED. I SAID NO EVERY TIME. THE ***** RESPONSE .WAS, REQUEST LOGGED SUCCESSFULLY WITH AN ID #********** I DO NOT WANT THEM TO HAVE MY INFORMATION I DO NOT WANT THEIR COUPONS. I WANT A CONFIRMATION ***** STATING THAT I OPTED OUT AND WILL TAKE ME OUT OF THEIR DATA BASE, NOW,*********************** **************

    Business Response

    Date: 04/30/2024

    Thanks for reaching out.
    I have forwarded your email to our team to remove you from the MYMOVE.com database.
    If you'd like to unsubscribe from MYMOVE emails, please visit the unsubscribe link located at the bottom of the email.
    Please note: if you selected offers on our site, you may continue to receive communications from those brands. You will need to unsubscribe from those brands individually.
    Please let me know if I can assist with anything else.

  • Initial Complaint

    Date:08/01/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted an Address Change request through the official **** website. As part of that process, they offered to update my voter registration for me (for free) so I opted in to that service. That wasn't actually what happened though. What they did was give all my information to a company called "MyMove" that gave me a form to print out, fill in, and then mail or turn in on my own. This was a very misleading service, and did nothing but give away my personal information to this advertising company. Had I known this was the outcome, I would have never opted in. "MyMove" has a link on their website where you can request that they don't sell your information, which I did request, however I would like my information removed from their systems entirely. I have already received dozens of advertisements to me email, even after unsubscribing to their mailing list.I'm also concerned that the **** would even agree to be affiliated with this advertising company. I'm under the impression they may not be fully aware of what "MyMove" is doing or what they have agreed to.

    Business Response

    Date: 04/30/2024

    Thanks for reaching out.
    Offer selection is not required to complete your **** change-of-address. Prior to visiting MYMOVE.com you expressed interest in receiving offers and starting your Voter Registration. On MYMOVE, you should only select the offer(s) that interest and benefit you during your move. The Voter Registration form will be emailed to you prior to receiving any offers from the brands you selected. 

    I have forwarded your email to our team to remove you from the MYMOVE.com database.
    If you'd like to unsubscribe from MYMOVE emails, please visit the unsubscribe link located at the bottom of the email.
    Please note: if you selected offers on our site, you may continue to receive communications from those brands. You will need to unsubscribe from those brands individually.
    Please let me know if I can assist with anything else.

    Hope this helps.


MYMOVE, LLC is NOT a BBB Accredited Business.

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