Reviews

This profile includes reviews for PRISMA Health's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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PRISMA Health has 49 locations, listed below.

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  PRISMA Health

  701 Grove Rd Greenville, SC 29605-4210

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  PRISMA Health

  PO Box 2129 Easley, SC 29641-2129

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  PRISMA Health

  200 Patewood Dr Ste A16 Greenville, SC 29615-3544

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  PRISMA Health

  200 Patewood Dr Greenville, SC 29615-3593

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  PRISMA Health

  175 Patewood Dr Greenville, SC 29615-3570

Review Details

• Review fromHelen W.

  Date: 12/09/2023

  1 star
  Use customer as ATM.
  I went for an annual physical as a new patient. The blood draw didn't include a normal WBC, RBC which is standard, but they added a hepatitis B or C that I have no history, no symptom with, and without me knowing it. I talked to my insurance, then I received a message from their billing lady said unfortunately I had to pay for it. I complaint to Prisma. One lady told me she would escalate to their boss. After several days I received a message from the same billing dept lady telling me the same story that I had to pay also implied that was not a big amount of money after insurance; also warned me that if I test WBC and RBC I would be responsible to pay any expenses. The issue is what the doctor did with my blood without telling me.
  On top of this, the prisma complaint lady sent me a letter promising at certain date I will receive a letter about the resolution about my complaint. After I didn't pick up her calls--- I need to work, our building has no cell signals and her working schedule is shorter than mine, I received a second letter telling me the case is closed because she couldn't reach me. I was about to go to the complaint website to write to her, the website is blocked. So I have no choice but to go to where I can go.

• Review fromCa K

  Date: 09/28/2023

  1 star

  Ca K

  Date: 09/28/2023

  
  I went to the ER at North Greenville. There is a physical exam documented. The physician came in from the sleep room, looked in my throat with the otoscope light, and left. There was no further physical exam by a physician or nurse. I am unsure how he could tell I had normal breath sounds without a stethoscope to my chest. Falsifying a physical exam is falsifying a medical record, which is a crime. Submitting this visit for billing is fraud. I am appalled that so much of the HPI was left out, and that my physical exam was so limited and falsified. He did nothing for me and I had to return 24 hours later. I believe if I had been treated appropriately at the first visit, I wouldn’t have needed to return. Yet I am stuck with 2 ER bills.

  PRISMA Health

  Date: 09/29/2023

  We are sorry to hear of your experience during your ER visit at our Greenville location. Please contact our Patient Advocacy department at ************ to discuss your care concerns and they will be happy to assist you with reviewing your account.

• Review fromRebecca L

  Date: 09/14/2023

  1 star
  I had out patient surgery at their ambulatory facility at Cross Creek. My co pay for an ambulatory facility is $235.00. I had been forewarned that they would charge me for an inpatient outpatient fee, I called ahead to be assured that my co pay would be for an ambulatory facility.
  I paid the $235.00 ahead of time. Sure enough, weeks later I got an email saying I had an “outstanding” bill of $100.00. I called them and Prisma told me that my insurance said my co pay was $335.00.
  I called my insurance company and they told me Prisma billed it as if I had outpatient surgery at *** ***** ****…the hospital, not ******** ***** ***** *****.
  This has been an ongoing problem and Prisma refuses to correct this and I keep getting a bill. Both my insurance and the person that my insurance representative here say this is illegal. If they I’d it to me, who else ?!

• Review fromJane S

  Date: 08/19/2023

  1 star
  Prisma Health has teamed up with Wellstreet. With their collaboration they have collectively decided to reduce the services offered to patients coming to urgent cares in the area. The urgent cares were an extension of the ER, which allowed them to take care of patients with minor issues. Starting September 1, 2023 our urgent care offices in Greer, Simpsonville, Verdae and Powdersville will no longer have quality registered nurses. The staff will be mostly medical assistants, which greatly limits the quality of care provided to patients. The services offered have become like AFC clinics. The current changes that have affected the urgent cares are that the labs are minimal, quality doctors are leaving due to lack of staffing and the registered nurses will no longer employed by the urgent cares. Prisma and Wellstreet are systematically reducing the staff to only have a minimal number of employees to cover many services offered. Staff are required to do jobs outside of their scope of practice, such as xray techs doing lab work which they are not qualified or licensed to do. Doctors are restricted in what services they are allowed to perform and reprimanded if they go beyond the services for the patent’s wellbeing. I would suggest any patients thinking of going to one of these facilities be aware of the lack of staff and quality licensed personnel. Due to these changes our local er will have an increase in patients that could have been assisted or helped at these urgent care facilities.

• Review fromDENISE S.

  Date: 08/15/2023

  1 star
  One star is being generous they are getting worse each inter action standard of care has gotten so bad I be looking to take further action and behavior of employees is appalling.. to get an appointment with this hospital is absolutely ridiculous weeks to get appointments and then to get testing appointments is even worse . Extending pain and anguish all for greed it only a matter of time they get so sued they do something .. money is only thing this place listens too.. sad I use to live this hospital cuz thier care was so much above par…

• Review fromMike K

  Date: 06/23/2023

  1 star
  Went in and paid for a scheduled procedure to shock my heart back into rhythm. The procedure took 10 minutes, but while I was sedated, they knocked out a porcelain crown and busted my lip and ended up breaking a tooth off up in the gum. I have a $7500 dental bill that they refused to pay, but they did while I was sleeping. Contacting attorney and the news to see if I can get some help. By the way, the procedure was a failure and now they want to do a more expensive procedure.

• Review fromApril I

  Date: 05/15/2023

  1 star
  Do not go to Prisma health unless you want to deal with a nightmare regarding their billing department. We have been attempting to resolve issues with them for months and are getting nowhere. When we ask to speak with a supervisor we are told we cannot speak to anyone. We have paid all our bills and they keep applying credits to the wrong account and then sending us to collections! Incompetent and horrible service!!! Physician care is fine, but we will never go here again simply because of their issues in the billing department.

• Review fromDonna W

  Date: 04/17/2023

  1 star
  Do not treat people as patients. My father in law has been neglected and treated awful. He’s 76 and in ER since 8:30pm Sunday night after discharged Sunday at 5:00. Was taken home and unable to walk. Took back to hospital and treated terrible
  Need to get a lawyer

• Review fromTyrell W

  Date: 04/11/2023

  1 star

  Tyrell W

  Date: 04/11/2023

  I went to the emergency room in Seneca for what I thought was something stuck in my throat. There was no scope done at the time no ultrasound or anything. Basically got told sorry you’re feeling that way go home and wait a week for a referral appointment. I went on my own and found an ENT who did the scope same day! (Not a prisma facility of course) and was diagnosed with silent reflux. Had an adverse reaction to the meds they prescribed and then ended up going to prisma original referral appointment the week after my ER visit and now I still have all the pain and inability to eat anything comfortably and sleeping is not great Either. So now for me to get seen by GI DR. And a swallow study is months booked out and they are telling me there’s absolutely nothing they can do about it. It is so evident that prisma does not care at all about patient health in the ER and are unwilling to do tests to actually find out what my issue is. I also have a condition in the family that could be life threatening if left untreated. Not saying that’s what I have but all the symptoms line up and they still seem to do nothing to get me any sort of help.

  PRISMA Health

  Date: 04/12/2023

  We sincerely apologize for your experience with Prisma Health and we take great pride in caring for our patients. I am going to forward this concern to our patient advocacy department for review and follow up.

• Review fromDmitri G.

  Date: 01/23/2023

  1 star
  If anyone needs a urologist, please avoid ****** ******* in Seneca. Nearly a year went by as my pain got worse and worse without the right diagnosis. To make a long story short, I found an excellent urologist in Greenville who said it didn't take an oncologist to see a tumor in many of my CT's and MRI's. I probably could have saved my kidney, if I had known not better to go to ****** *******.
  When one of the urologists there offered me another biopsy that didn't yield necessary results the first time around, I asked for a second opinion elsewhere, and he sent me to Atlanta - out of state and out of the network (probably out of spite). In Atlanta I found out that I needed another kind of biopsy, much more radical, but thank God I found out that my insurance wouldn't cover anything in Atlanta. Later on, I got bills totaling nearly $2000. A biopsy done in Atlanta would have simply bankrupted me.
  When I asked my urologist in Seneca why he sent me out of state and out of network without pre-authorizing me, his response was that I agreed to pay for everything out of my own pocket. (I make about $25,000 a year.) When I asked him to show me where I made that reckless decision, I got silence. No documents, no signatures.
  Prisma has Patient Advocacy. So I reached out to their advocates, hoping I could get help with the bills from Atlanta, and they also told me that I agreed to pay for everything myself. "Please show me where I agreed to that?" I asked them. No response. I think Prisma's Patient Advocacy is actually Doctor Advocacy.
  Thank God, I'm alive, but I got really close to the scary edge. Unnecessarily. I just hope to help those who are fighting for their lives like I still am. Beware. God bless you all and keep you healthy!
  P.S. I'm curious how Prisma will respond to this review. It will probably say that it was all my fault while in reality it wasn't.