We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Loans

Advance America
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Advance America's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Advance America has 888 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.47

    Average of 150 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Mark L

      Date: 04/26/2025

      They go into your mobile banking account file claims on your vakid tramsactions then claimvy ur trversal vredi 8s a drposit grom them that must be wired back to get your loan.they claim they work with the BBB therefore can't be doing anything illegal.

    • Colette M

      Date: 04/22/2025

      I was looking for a loan because I utilities bills fell behind. I got a call from a person with an Indian accent who told me that I was approved for lain. They asked me to let them log in with my ***** app. And they reversed my credit card payments from last year. Told me that it was done to boost my credit . Then told me to cash app them $800 . Then a few days later they tried to take $5000 out of my account. I called my bank and denied the transaction. It cost me $30. Thanks God my paycheck was on hold so they didn't take that money. I have all the text and evidence . I am going to my bank to close my account. I am doing a police report and reporting to the AG so no one can be scammed by them again.

    • Shannon K

      Date: 04/21/2025

      Helped when I needed it very easy would recommend to my friends and family

    • Donna S

      Date: 04/18/2025

      Zero stars if I could. They prey on desperate people. What reputable loan company asks for your online sign in to your bank? They text you to get you interested. When you cancel or change your mind, the text font changes. You have to tell them ‘cancel’ several times. Know your rights.

    • Patrick S

      Date: 04/09/2025

      100% SCAM! They use mobile deposits of unsigned checks to deposit money into your account. After they get you to return it, as "verification" that their system is working, the deposit(s) bounce out, leaving you stuck for the deposit amount in your bank account. STAY AWAY FROM THESE SCAMMERS!

    • Devinee W

      Date: 04/08/2025

      They contact me. Approved $3000 for $96 at 36 month. Keep getting run around. This was their end responses...person name is curtis
      "We don't want to give you any single dollar who don't use their brain in normal things. Don't contact me again."
      "Will post this comment on bbb." (Also have photo of it.)
      "Ok. Get lost. I told you not to contact me again."
      Now this Curtis person from Advance America, had me sign a contract of terms above. Said I was approved. Have download of that. Curtis linked my bank account to ********** **** (I have a truck loan there) and need my bank accounts and driver licenses. Then keep saying "turned into department, updated, haven't started view, confused, thought you didn't want loan,". Then I reviewed them here and knew something was wrong. Im afraid my bank and drivers license ID has been stolen. Beware!!!

    • Nichelle C

      Date: 04/02/2025

      I thought something was wrong when they asked me to give them access to my account. I put in a different password and hung up on them. I needed the money but not enough that they was gonna put my account in danger. They should be shut down ASAP.

    • Lisa M

      Date: 03/31/2025

      I read this reviews but I ignored them because I was desperate for a loan. I dealt with Peter S., the supposed supervisor in the New York Branch. I was asked to get a ******* money card for $150. I was supposed to get the loan deposited within 45 minutes. I was asked to pay a 6% fee of the loan. This was another $180 and I was told to get another ******* ***** Card. Foolishly I paid on March 28, 2025. I received an email saying that email would be in my account the next business day, which is March 31, 2025. No loan was deposited and I was scammed out of $330.
      Please trust your instincts.

    • Donna C

      Date: 03/31/2025

      If I could give this a negative zero I would. The worker CiCi R**** was extremely rude on phone. She was so rude that I told her that I did not want the loan. Her response was basically bye with an attitude like we don't care attitude. So I decide to apply online. I was having problems online so I called the store back and I got her. Well with her nasty attitude she told me that she was going to direct me to a 1-800 number. Then when I told her it didn't work she put me on hold and didn't come back. So I came up to the store and was trying to apply for the loan. She kept looking at my phone and wouldn't let me read her my account numbers and her supervisor was taken up for her. I said if I read the account numbers to you on the phone what's the difference now? The supervisor there was just taken up for her and the girl was looking so happy in the face but she knew she was wrong. They made it extremely hard for me to read loan with them again mind you I alone with them years ago and they called me want me to come back. The supervisor just took up for the lady. She saying we were having problems and finally She interviewed and what's the problem. The whole time she was on the phone the supervisor talking about chicken wings and food while I'm struggling trying to get my information. And the girl CeCe who I work with was also talking about lemon chicken and food making me feel inferior. Please don't loan there. That supervisor she was looking at me like I don't even like you and I greeted her with I remember you. Anyway she was on the phone talking about her food her chicken wings and what she going to cook they wouldn't even thinking about me. Y'all please do not get a loan from advance America. Even though I was faithful and I qualified for the loan they were extremely gossiping girls.

    • Matt W

      Date: 03/29/2025

      Why is the company allowed to operate? Sends deceiving text messages that clearly vioalate the law.

    Advance America is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.