Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was surprised to see my credit card statement today that Rocket Pest control had starting charging me an additional $2 per month with no explanation. I signed a contract with them back in November of 2025 with a payment of only $25.00 a month. I want my payments reset back to $25.00 a month as per my contract. i would also like an explanation from Rocket as to why they did this.
  
  Thank you

  Business Response

  Date: 06/23/2025

  Upon reading this complaint our, Region Manager, reviewed *** ******** account.  He  determined, that *** ****** should not have received an increase this year.

  Mr. Center has called *** ****** and left a message for him to call us back. The account has already been fixed and the payment has been put back to the original amount.  We are sorry for any inconvenience this has caused. 

  We appreciate the opportunity to review this matter and find the correct resolution to this issue. Thank you.

• Initial Complaint

  Date:05/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I authorized a one time charge to my credit card for pest control annual contract, with Green Tech, who was then sold to Rocket Pest Control. My card was subsequently charged (both before and after the company sale) many times for services I did not receive, which I didn't notice immediately. I was able to have some of the charges reversed by ******** ******* but have not had resolution for the remaining overcharge. I've been told that my many calls and emails to the company have been referred to a branch manager and "Billing" however I have had NO response. Have been trying to resolve this for over a year. I have all charges and notes documented on the attached.

  Business Response

  Date: 05/28/2025

  Upon receiving this complaint. We conducted a detailed audit of *** ********** account and reviewed document/statements  that were provided  to us, with the this complaint. We due agree *** **********'s disputed charges are accurate. *** ******** from our **** *****r Branch, has reached out via phone to share that, we have already requested from ********************** that a check to be written  in the amount of $236.99 and mailed to the billing address on file for her account.

  We are very sorry for any inconvenience this error caused. It is never our intent to not refund monies due in a timely and effective manner.

  Thank you, for bringing this to our attention and for allowing us to provide you with the correct and desired solution, to this issue.

   

  Kind regards,

  
  

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a service contract with a bond from East Cooper in 2018 ($508 ) for termites and pests. They came every other month to spray, check underneath our home, and around the home and to come out as many times as needed for termites and stinging insects.
  East Cooper was bought out by Rocket Pest in Nov/Dec 2020.
  In January 2021- December 2022 Rocket Pest charged us for 11 service visits and did not come to our home per their own records. Some are attached, but I have them all.
  On 11/14/2023 we had treatment completed and then they did not come back until 05/2024.
  The company claimed that our area was somehow deleted from system. I have asked them to leave a note to to let me know they were there and ring the doorbell. They have not done this.
  We have termites and they said that was with East Cooper and they are not responsible.
  Finally, they supposedly came out on 4/1. I specifically asked them if they sprayed the back door and I asked what time the technician sprayed. First, I was told he came out the day before at 1230. Then I was told he actually came out on 4/1 and sprayed at 10:30 in the morning. They also told me that yes, he did spray the back door and the back steps. This email was sent on 4/1 at 11:45- 15 minutes before he completed the job. He time stamped the completed service at 11:58. We do not have back stairs, nor a back door (due to termite damage) and we had men working in the back who said that they did not see anyone. Further, the gate house said that Rocket Pest did not come through until after 12:00 that day. I want our money back not only for the services that they charged us for but also, I want financial compensation for the termite damage that we have for their negligence. I also want to cancel my account with them.
  I have reached out to them several times asking them for documentation and a response by Friday 04/04. We are requesting a refund from false charges and help with termite damage.

  Business Response

  Date: 04/17/2025

  After reviewing this
  account further and searching through all available databases, we found no
  documentation indicating that *** ******** has active termite protection with Rocket Pest Control. Rocket acquired East Cooper between 2020 and 2021, and according to our
  system, the termite coverage was cancelled in 2017.We did see that *** ******** made a payment of $509 in 2018, but there have been no additional
  payments for termite services since then.
  

  The only service currently
  reflected in our records is Quarterly Pest Control. We have consistent
  documentation showing pest control services have been performed each quarter. Ms.
  M*******, our Branch Manager, had requested that *** ******** provide any
  documentation he has regarding termite coverage, so we can review it. However,
  we have not received any information to date.
  
  We appreciate you allowing
  us to research this, it did take some time since we were talking several years
  ago, and an acquisition of a previous company.
  
  Regards

  Customer Answer

  Date: 04/21/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. 
  
  
  Clearly termite service was not dropped in 2017, if I paid for it in 2018. 

  Also, I would like to see proof that they came out on the following dates:

  9/30/2020
  1935984....Pest Control service on 05/06/2020
  2066600....Pest Control service on 08/08/2022
  1957841....Pest Control service on 03/29/2022
  1902589....Pest Control service on 01/11/2022
  1936000....Pest Control service on 11/11/2021
  1935996....Pest Control service on 09/27/2021
  1935985....Pest Control service on 05/06/2021
  1935977....Pest Control service on 01/05/2021
  1935999....Pest Control service on 11/10/2020
  1935988....Pest Control service on 07.06.2020

  I have data that shows that we paid, but there is no data that shows that they were actually at our home, what chemicals they used, or how long they were there.  I have asked for these records and have not received them. I believe we paid for services that were not completed. During this time I also asked them to leave a note to let me know they were there and during this time they never did. 

  Further, can they also explain why they stopped doing their maintenance from Nov 2023 until May of 2024?  I believe if we had our regular maintenance, then we would not have had a problem. 

  If they can send me proof that they in fact, sprayed my home during the above dates (not just a paid receipt from an automated system), the email that they sent to me regarding the increase cost from 50-87 dollars, and an explanation of why they did not come to my home for 6 months, then I will think this case should be closed. 

   

  
  
  
  
  Regards,
  
  
  
  ***** ********

• Initial Complaint

  Date:03/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sent me a bill requesting to provide Annual Termite control in December. I never contacted them to provide the service as I cancelled the service the pervious year. They have become more aggressive from we want to continue your service to we are sending your account to collections since 90+ days of non-payment. I have contacted them by phone and email to cancel. I have received an email and voice mail from them acknowledging they never provided the service are aware I cancelled the service. Please have them remove me from their phone list and mail list.

  Business Response

  Date: 03/21/2025

  Upon review of *** ************* complaint the branch manager, Mr. Center saw in the account notes a large number of auto dialed messages for an outstanding balance. Summerfield stated he canceled the service due to the many phone messages and emails about past due invoice and being sent to collections and expressed they did not want any follow-up contact from the company and just wanted the service stopped. Per Mr. Center the account is cancelled our CRM system does now show it is canceled and he will no longer receive any further communications via phone or email

   

  Thank you for the opportunity to research and reply to this complaint. We are sorry for any inconvenience. 

   

   

  Customer Answer

  Date: 03/24/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau,
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** ***********

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have cancelled my 2 accounts with Rocket Pest Control 2 times over the last 2 months via calls. Today we received a text msg that they were on their way out to treat one of our 2 homes today. I have tried numerous times to contact the local office to stop this. Each time the call is routed to the call center. I will NOT pay for another month's service I do not want.

  Customer Answer

  Date: 02/24/2025

  I received a call from the Local Branch Manager James C***** today. Apparently he was responding to the BBB email and not the message that I had the RPC service center send to him earlier today.

  
  

  He has assured me that both accounts are closed, will not be serviced and there is no balance due.

  
  

  ***** ** ******* ***
  ************

• Initial Complaint

  Date:01/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My builder built my home and used Rocket pest control to put termite traps in. Rocket pest control sent me a bill to have the annual pest control. I called them and told them I’m selling the home and I do not want the service around 10/2024. They said ok, they will remove the traps and I will have no bill anymore but I continue to get the same bill and now they’re threatening me with collections. I have called 5-7 times because I keep getting the same bill over and over again. I don’t know what else to do.

  Business Response

  Date: 01/24/2025

  Hello, Upon receipt of of this complaint submitted by *** ****** I reviewed the information in our records. It does show on 1/9 Rocket contacted *** ***** about his Termite renewal  that he had it with his builder through Rocket. During that recorded call *** ***** disputed a Termite renewal bill for the property since he no longer owned it or was about to sell it. he also stated he never set up the service and as we know, it was arranged by the builder.

  Also during that call he stated he has called in multiple times about this issue and expressed his frustration about continuing to receive invoices despite his Cancelation request. On 1/18 customer called back in to state he is still receiving invoices and calls about this renewal. He expressed he does not want to received any further communication from Rocket. On 1/21 Our service tech physically pulled the Sentricon service stations from the property. Today our Branch Manager Mr. Center called and spoke to *** ***** and the customer  all good.

   

  We are sincerely sorry the unwanted contact and invoices continued to be sent to *** ***** after he expresses he did not want the service due to selling the home. We are confident his concerns have been addressed, he will not receive any more invoices nor will he be called about this service. Thank you for the opportunity to allow us to reply and follow up on this issue.

   

  Regards,

• Initial Complaint

  Date:01/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received an email saying I owe $150 for pest renewal I called the company and told them one came to check my home the person put me on hold 3times and couldn’t tell me why no one knocked on my door or no phone call name of person said they had been to my home. The person said he was going to remove the charge a contact me in April. They purchased my regular company in Nov and never notified me. I would like to have a written notice of the $150 removed and cancel my account the renewal should have been Jan 30 not April. This in my opinion is fraud. They are trying to receive money under false pretense.

  Business Response

  Date: 01/15/2025

  Upon researching
  the information shared in this complaint, below is the information I was able
  to gather.
  

  On January 9, 2025 at 1:08 PM, *********** called into Rocket’s customer service. She
  was inquiring about a missed termite inspection and wanted to know the previous
  company name before it became Rocket. The caller was hesitant to provide
  personal information (address of the service location) and expressed
  frustration about not being notified about the service appointment. The CSR was
  able to confirm *** ******** account was previously serviced by Otho’s. On the
  call recording *** ******** stated no one told her of the change from Otho’s to
  Rocket.
  As part of Rocket
  Pest Control’s communication process, when acquiring other companies and before
  changing the name to Rocket, we have extensive communications process in place
  to notify the customers, of those companies, about the changes
  

  On January 9th,
  2025, at 1:13 PM. *** ******** called back into our customer service dept. Her
  call was answered by a different CSR. On the recording she stated she wanted to
  find out if we acquired Otho's and again expressed frustration about not being
  notified about the change. She stated that nobody left a bill nor were they
  there, because she was there on Saturday and no cinderblocks had been moved.
  Our CSR verified in our system an invoice was generated on 01/04/2025.
  The invoice was
  for the renewal of her Termite service. We were billing her a couple of months before
  the cycle so we can ensure her next inspection is completed on time. 
  Which is typical in the industry and clearly not fraud. Termite control is extremely important
  and must be monitored annually to make sure there is no termite activity that
  can cause damage to the structure.
  
  She was refusing
  to pay for service that she did not receive, and she stated she is always provided
  with a bill, when service is done. *** ******** is correct, she was placed on hold
  3 times as the CSR was checking to see if he could grant her credit. Prior to
  placing her on hold each time he asked *** ********’s permission to place her
  on hold again. After the third time holding, he received confirmation and was instructed,
  by management, to provide credit for $150.00 and her balance went to $0.00. The
  CSR was able to tell ** ******** this information while they were on the phone.
   Rocket was not trying to receive money
  under false pretense. In the pest control industry Termite service renewals are
  typically sent months to the next inspection.
  
  We appreciate the
  opportunity to reply to this inquiry.
  
  Regards,

• Initial Complaint

  Date:12/26/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled Petri pest control service- via written email and call in July 2024 after they missed several residential spray appointments. Also did not follow my instructions as they promised.
  The original family owned company has been bought out by large corporation Rockit Pest, which continues to bill and text me starting in October and December 2024.
  
  Note; I have had no service since July 2024.

  Business Response

  Date: 12/27/2024

  Hello, upon receiving this complaint from **** ******, the information was  shared with our management team. Brian, the Branch Manager for Petri, reviewed the account information in our CRM system. Ms. ******** account showed she had a balance of $44 from 7/15 and another $44 from 8/15. Technically, she owed for the the July, payment, but Brian credited both charges off. He did call *** ****** and left her a message apologizing for our error on the cancelation and letting her  know the account was now inactive with no balance owed. 

   

  We appreciate the opportunity to address this matter.

  Rocket Pest Control

  
  

  Customer Answer

  Date: 12/27/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau,
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* ********* ******

• Initial Complaint

  Date:12/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I purchased my home in 2014 I was advised my home had a termite bond through a company called Hired Killers of Greenville SC. Since then the contract was sold by Hired Killers to Spencer Pest Control also of Greenville SC. Spencer Pest Control then sold the contract to Rocket Pest Control headquartered in Tampa, FL. This past fall I received my annual termite bond renewal bill. My wife and I decided we no longer wished to maintain the bond and so I notified Rocket Pest Control of same. Since that time I have received several invoices claiming I am past due. I have also sent several text messages back to Rocket Pest Control advising them I am not interested in renewing. The invoices continue to come and I continue to receive voice mails and text messages from Rocket Pest control this after I even advised them their repeated unwanted contacts are harassing in nature. I have advised them to cease and desist from contacting me and sending me invoices. I threatened to file a complaint with the BBB as well as the SC attorney generals office but the contacts continue. I am asking them to stop contacting me as I am not interested in continuing this termiite bond.

  Business Response

  Date: 01/10/2025

  As with many companies, Rocket does have marketing strategies in place to solicit new customers or may reach out to previous customers that may have canceled service, in hopes of trying to gain back their business. I have checked our CRM system and searched fo* *** ********* information,  his name nor contact information does not show up anywhere. I have taken and provided a doc that shows screenshots of our system that shows his name no longer appears ;therefore he should no longer receive any communication from us. I am sorry for any inconvenience this my have cause *** ******* We know people's time I valuable. 

   

  Thank you.

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 30th,I spoke with brach manger James C***** and stated I want to discontinue termite service. I was told he'd send someone out to remove termite stations.
  
  That was a lie and the company is still trying trying to charge me for cancelled service. Still texting, calling, and emailing me to pay for cancelled service.

  Business Response

  Date: 12/04/2024

  **** ****** did contact Rocket pest on Sept 30th. I believe it was via Facebook. Our Manager Mr. C***** did try to call her back on Sept 30th. However, the voice mail on her phone number was full. Mr. C***** text the customer as well. Mr. C***** never actually spoke to **** ****** but stated in a note on the account, in our CMS system the service was canceled, and the account balance was Zero

  On 11/18 **** ****** called in again to follow up to on the cancelation of service. the Bill dept pass the information over to Mr. C***** called **** ****** again and the mailbox was full but the text saying the account was canceled and invoice ******* was void and 0 balance on the account. I have attached document that shows this information in our files.

   

  Thanks for allowing to review and respond to this issue.