Reviews

Review Details

• Review fromChristine N

  Date: 06/11/2025

  1 star
  Rocket pest control tried to scam me out of $415. When I moved into my new home, I was told to schedule a meeting with rocket pest control. I did, and at the end of the meeting, I was offered the possibility of signing up for service but declined. The representative ignored my request, and emailed me a contract telling me to sign it. I responded saying that I was not signing anything, and that I had declined service. A year later, I get three invoices in a row telling me I owe them $415 for services and that I am 60 days overdue. I immediately called them up, told them their invoice was fraudulent and to remove my name immediately from their list. They said they’d “cancel” my contract (no contract exists, so there’s nothing to cancel), and that was it. Reading others’ reviews, it sounds like this is a common practice of rocket pest control.

• Review fromBron B

  Date: 06/10/2025

  1 star
  Rocket Pest keeps billing us for services not provided. I called them numerous times and customer service said I can disregard. The last time I called, I requested to cancel all services with them and explained to the rep why. We received another text message and bill in the mail a couple weeks after canceling. This is poor customer experience, dishonest billing practices and no attempt at service recovery. I will never use them for services and recommend others to stay away.

• Review fromAbby P

  Date: 05/23/2025

  1 star
  I used Rocket Pest Control, Greenville, SC, for a 10-year Termite Bond which requires an annual inspection to maintain the bond that your home is termite-free.
  I paid the Fall 2024 service, but was charged $204 vs the $170/year that I originally contracted for. I called back and was given a credit which they offered to put back on my credit card, but I said it was fine to leave on the account.
  We sold the property in May 2025, but even after numerous calls in 2025, Rocket would not refund the $34 credit. I called March 28, April 4, May 12, May 20, and May 23. The customer service person on May 23 called me back and told me the Billing Dept said the $34 was a credit for future service, not a refund, so the company will not refund my $34.
  This company is not honorable, so beware choosing it for services.

• Review fromEstee A

  Date: 03/25/2025

  1 star
  This company is a scam and lies as an intimidation tactic. They are trying to bill us for “services” we never contacted them about or approved. They had our information because “new construction” in fact, they claim to have been out here for service with our name on the account prior to us even living in South Carolina. Bottom line, we never set up or approved services. We didn’t approve them being on our property. They sent us a bill for services that were never communicated. We have cameras and no trespassing signs posted around our property. This is a horrible business.

• Review fromElizabeth J

  Date: 03/17/2025

  1 star
  This company (ROCKET PEST CONTROL) gets absolutely ZERO stars from me. Customer service appears to be non-existent.
  On March 15, 2025 I received a total of six (6) calls AFTER I had called and spoken to a man named Rene (sp.) Before calling the company I had received three (3) calls. I asked this Rene person to please remove my number from their call list as I already have service with another company and he said O.K.
  No sooner did I hang up before I received calls at 12:17pm, 12:22pm, 12:45pm, 3:25pm, 4:57pm and 5:58pm. Really???
  On March 17, 2025 (the day of this writing) I again called Rocket Pest Control and once again got Rene on the phone. When I requested a supervisor I was put on hold for 10 minutes 52 seconds. When Rene came back online he promised a supervisor would contact me. It's now 2:30pm and I'm still waiting!
  I would NEVER do business with a company that doesn't have common courtesy. Just imagine if I was a client. How would I be treated? Thank goodness I'll NEVER know!!!!!

• Review fromLori G

  Date: 03/07/2025

  1 star
  Rocket Pest Control can not be trusted. I paid for a contract for what I was told to be one year to get rid of squirrels. Shame on me for not marking my calendar of the end date and reading all their fine print, because they kept coming to check traps after the contract ended and then sent me a bill after 6 months of service beyond what I asked for and what I believed I signed up for. They didn't send me a bill one month after they started a new service I was not aware of, instead they send me a huge bill after 6 months that I questioned and then they told me I had to pay and could cancel. Then they call me the next day and tell me I have to pay more to cancel because I signed something, which I have not signed anything beyond the original contract and which their customer service said nothing of on my call with them. I am horrified how deceptive this business is. They do not openly communication, provide false information when sold their service, and then punish you for their deceitful business practices. I will NEVER recommend this business to anyone.

• Review fromJennifer S

  Date: 10/27/2024

  1 star
  I had a pest control company and the owner retired. I was told that Rocket was taking over the contract. The original company always sent me a card when they would be coming and usually it was fine, but I could call them if I was not going to be home and we'd reschedule.Rocket billed me for a monthly service that I did not even know that they did. I called them and said that I did not want to continue with them, because I did not like the idea of them coming when I'm not home. How do I even know that they were there ?They billed me again and supposedly came again. Now to be clear I was NOT in a lifetime contract with Alternate Pest Control it was month to month. I had no such contract with Rocket either.Just because they bought the company and got the contacts, does not entitle them to assume they that can continue to to have me as a customer.I called again and said please stop this and come and get your traps. They said that they would and they came when I was not home and picked up 7 of the 8 traps. Another person was home and had offered to show them where the traps were, but they insisted that they knew all about where they were.I called again and told them that the person who said that they had come to service "all the time" had left one of the traps and to PLEASE come when I am home. This time they did.They are billing me for a higher rate than the old company and keep calling for me to pay.I pay my bills on time and have never had to pay interest on my credit cards so my credit rating is very high. This company has made a terrible impression on me and this abuse is uncalled ******'s pretty sleazy to try and FORCE someone to be your customer and harass them on top of it when they do not want your service. I'd steer clear of this business.

• Review fromKevin E

  Date: 08/29/2024

  1 star
  Rocket pest is a fraud. They do not return calls. Are dishonest in what services they will provide for the price. Tell your neighbors.

• Review fromKip N

  Date: 08/23/2024

  1 star
  I contacted Rocket Pest Control sometime in July of 2024 for a possible squirrels nest in my outside soffett. I was advised they needed to send Estimators out see what was needed and they did. They were very cordial and explained to me what needed to be done and gave me a quote of $699.00 dollars, mind you they were only there for approximately 45 minutes.
  I was soon contacted and had a appointment scheduled for July 30, 2024 between 8:00 and 10:00 am.
  The technicians arrived on time but weren't sure what needed to be done, I told them what the Estimators told me and they proceeded to go to work. The were done within the hour. After I saw what was done and how little time was spent, I called Rocket Pest Control and asked for a break down of the $699.00 fee, and was told it would take 2-3 days. I waited a week and called again on August 12, 2024 and was told it would take 2-3 days. I called again 8/19/24 and was again told it would take another 2-3 days. I am concerned I have been overcharged!

• Review fromShayna P

  Date: 08/20/2024

  1 star
  Before Rocket Pest control bought out *********** service it was a great company. After Rocket bought it I began having issues with their service as well as their payments. I got lawn and mosquito service through this company. I still have weeds in my yard and was getting eaten up by mosquitos on my porch,I informed them several times and they didn't fix the issue. Still they kept sending me bills for services rendered saying I need to pay for them coming out to do the service even though I had my credit card on file on automatic draft. I called 2 different times having to give them the same credit card over so they will debit my card. Then i finally I got tired of the issues I've been dealing with their company and cancelled my service on 6/9/24 After speaking with a ***resentative on 6/6/24 and discussing why they didn't take my payment and him telling me they didn't have my card info.once again I gave it to him so he can run my payment. Now here we are 2 months later on 8/20/24 I get a bill for iJune payment they didn't take. I spoke with the supervisor today ******, who by the way is not professional and understanding of the issues I've incured with her company. She kept telling me " I understand what your saying but services were rendered, so I can take your payment now". They only care about getting paid not about customer service. 2 many excuses as to why their system didn't keep my card info saying a system malfunction the 2nd time she did say the *** didn't do his job but still, we're here 2 months later with me having 2 call them to see about a payment from 2 months ago they didn't take due to their companies ***eated issues. If you choose to go with this company for services please keep in mind you will not get the best customer service and I'm pretty sure they are watering down their products because I can tell you me and my sister got badly attacked all over from mosquito just by sitting on my front porch only 2 days after they sprayed my yard.