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Business Profile

Pest Control Services

Rocket Pest Control

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 57 total complaints in the last 3 years.
  • 38 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/05/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First let me start off by saying you definitely don’t get what you pay for, they charge you for months that they don’t even do anything, and when they do it’s a quick crap job. Do not use this business! They do not do a good job. My Mother has them and said they barely sprayed or did anything. I was going to let that go and just cancel, but guess what, they apparently have a $160 cancel fee that NO ONE ever mentioned. That’s a big thing to leave out. Also. The $160 fee is about the same as what the rest of their services would cost me. Hmmm…interesting. Now I will be making sure they come out and do their job exactly as they’re supposed to. I would not use or recommend this company…EVER!!!!

    Business Response

    Date: 02/10/2023

    Sorry for the miscommunication of the service. There is a monthly charge, but do not come out monthly for service. It is financed throughout the entire year. To make it more affordable for our customers. There is a $160 cancellation fee on the contract. Looking into the account that we have on file, we have cancelled the account and waived the cancelation fee.  

  • Initial Complaint

    Date:10/31/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/27/2022, Hired Killers came out and treated my house at *** **** ******* **** ******** ***** They have been treating my house for years and always call me before they come so I can unlock under my house and my garage. My wife said we had a paper on our front porch. I checked and it was from Hired Killers stating they had treated my house. I called the desk at Hired killers and told them they were not suppose to treat my house until on or after 12/16/2022. that they had just treated my house om 06/16/2022. I told her I had a contract and it was 80.00 for my house. To be sprayed every 6 months, semi-annual.
    I also have a rental house and they must have been suppose to treat it at *** ************ **** ******** **** She said they had already treated it when they treated my house. I told her I had an annual treatment contract for the rental house. I ask her what I owed her and she said 170.00. I said it was not time to spray my house\, it must have been the rental house they sprayed, there is no one at this house now. That the rental house was 110.00 to spray it. I agreed to let her charge my card for 110.00. I went on the computer to put the 110.00 on my tax paperwork for 2022. When I went on I saw where they had just sprayed my rental house on 05/16/2022 and I paid them the 110.00 owed on the annual contract, This was twice I had paid them on a yearly treatment plan in the same year 5 months apart.
    I called Hired Killer back and talked again with the same lady that put the 110.00 on my credit card and told her I did not owe them anything, she needed to put this 110.00 back on my credit card that they had just treated my rental house on 05/16/2022. She said I would have to talk with the lady supervisor and she would have to call me back she was busy right now. Needless to say she did not call me back. I have copies of bills to support everything I said. I also sent this information thru the supervisor e-mail, or the e-mail address I was given.

    Business Response

    Date: 11/11/2022

    After doing the research on why we went out to reinspect the home we noticed our system generated an appointment going off the original date of treatment.  On 11/2/22 the customer  was given a refund for the payment he had made. 

Rocket Pest Control is NOT a BBB Accredited Business.

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