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Business Profile

Dentist

Aspen Dental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

This profile includes complaints for Aspen Dental's headquarters and its corporate-owned locations. To view all corporate locations, see

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Aspen Dental has 7 locations, listed below.

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    Customer Complaints Summary

    • 41 total complaints in the last 3 years.
    • 16 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/14/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Problem is almost solved. Aspen Dental said they would give me a full refund on denture/partial unt. I want a full refund on dentures and partial . Website says I have a 90 day guarantee.. this is 9 months or better since im waiting for dentures that are supposed to fit. I have great insurance and I paid difference that same day. Dentures are horrible. Can’t eat wit them nor can I talk with them. They fall out. I put denture glue and if you bite on one side the other side pops off. I understand I need adjustment. Partial does not match up with my natural teeth. I look like a vampire when I smile. I’m not going back to this office. I also want that $174 taken off because I was told I had a zero balance. I am getting payment to aspen dental from my insurance and from aspen dental to see exactly what aspen dental did..

    • Initial Complaint

      Date:03/03/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,
      Ninfa P******not supposed to go do that cause that tooth didn’t need a crown. Which I told him but aspen didn’t listen . I had to pay out of pocket over 2 thousand and it was hard for me to get that money. I called them why they are charging me that much I spoke to the manager and they told me they can’t do anything g because I sign the paper which I had no I idea what it was. Usually they tell me what it is but no. I will never go back there again.

      Business Response

      Date: 03/05/2025

      Upon receiving the complaint, the office that treated the patient will initiate an internal review of the
      issues raised. A team member from that office will then be reaching out directly to the patient to discuss
      the details of the complaint and work towards a mutually agreeable solution..

    • Initial Complaint

      Date:02/27/2025

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am rejecting this response because: I prefer to speak to someone at the corporate office moving forward. I'm not trusting of the local/independently owned location in Beaufort, SC. This location's medical billing practices are predatory. I want to ask them, are the billers at this location, medical billers/coders?



      Sincerely,
      Catreace B

      Business Response

      Date: 03/04/2025

      This complaint is under review....

    • Initial Complaint

      Date:02/24/2025

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am rejecting this response because: 

      I will wait for the business to contact me. If they cannot correct the issues. I want my insurance to be refunded and the loan voided.  If that dentist office cannot complete a denture without professionalism. If I had known it was independently owned I probably would not have gone there.

      Sincerely,
      Kathy L not have contacted anyone to check on me. I came home and applied for care credit and they contacted me telling me they couldn’t give a decision until I unlocked my bureau account.
      I feel like Aspen makes your teeth bad as a ploy to get you to buy a more expensive denture.
      Please help me with this mess.
      My preference would be to just go somewhere else because obviously I do not want to injure my mouth anymore.

      Sincerely,

      Kathy Lawson

      Business Response

      Date: 02/26/2025

      Response attached.

      Business Response

      Date: 02/27/2025

      This complaint is under review.

      Customer Answer

      Date: 02/27/2025

      I am rejecting this response because: 

      Aspen dental contacted me today Melody is not a professional. She well if there is a problem you need to contact us. She would not let me get a word in. I refuse to be treated that way. She said I cursed. The only thing  said was about their dental assistant saying put glue in your mouth. I said who the hell is going to tell someone to put glue in their mouth.
      I tried to explain they didn’t fit when I was there.But she didn’t want to hear that.

      Please tell me how I can get a refund this is the worst business I have ever felt with.

      She acted like I didn’t contact them I did that by email first.

       F I need to get an attorney I will this service is wrong.

      Kathy  L

    Aspen Dental is NOT a BBB Accredited Business.

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