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Business Profile

Dentist

Aspen Dental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

This profile includes complaints for Aspen Dental's headquarters and its corporate-owned locations. To view all corporate locations, see

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Aspen Dental has 7 locations, listed below.

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    Customer Complaints Summary

    • 41 total complaints in the last 3 years.
    • 16 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      I don’t know what to do, but you guys have been great and I guess that’s all you could do as long as you post his several non-responses on your website. These people at Aspen Dental are despicable. I have now going 270 days without eating because my teeth fall out, I’ve lost 45 pounds, and am sick from Mail nutrition And I have witnessed them breaking the law several times like HIPAA violation and rules for dismissal. They’ve only responded to one inquiry From the Justice Department because they were a little afraid and the response was a 100% lie and I can prove it but the people at the Justice Department have Close the case because a response was given, and they would not let me file a counter response. So thank you for your help. I wish you could put my response to you on your website or in your records someplace.

      ve had eight of them and they have all failed,

      The work was done in Charleston and I had two adjustments and a postop visit and then I moved to Santa Fe, New Mexico and had five failed adjustments there before they put in the permanent ones which failed the first night.

      I have filed 17 complaints with government agencies, the BBB, television stations, and MY FULL REPORT I HAD TO CUT IN HALF DUE TO THE LIMITATION IN YOUR SYSTEM. I REALLY NEED YOU TO SEE THE WHOLE THING SO YOU CAN UNDERSTAND WHAT HAS HAPPENED. PLEASE CALL ME AT ***-***-****. THANKS.

    • Initial Complaint

      Date:05/01/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      I want a full refund immediately  & I want to.keep the top denture until a new set is completed at the NEW Dental Office that I had to SEEK OUT through a NEW DENTIST due to Dr. BASTA( at ASPEN) REFUSING TO MAKE A NEW SET.  

      I WILL RETURN the Dentures that were so poorly made ONCE the NEWLY MADE( TOP DENTURE ONLY TO START) which will be in approximately( 7 weeks) . 

      APEN DENTAL did say they would refund me BUT I am being told that I have to give the Dentures that were so poorly made back by by MAY 28, 2024 at the latesand if i dont give the Dentures Back by this time IWOULD NOT get the 30 day Money Back Garuntee.(I would have NO TOP DENTURE which would be approximately 2 months!!!) IVE NEVER HAD A BOTTOM DENTURE TO FIT AT ALL AS WELL and would be toothless for that period of time which leaves me surqestured in the my home and not being able to go to ANY PUBLIC OR FAMILY  FUNCTIONS 

      I PERSONALLY THINK THAT ASPEN  SHOULD LET ME KEEP THE TOP DENTURE AND GET THE REFUND WHICH IS $1500( OUT OF POCKET EXPENSE)  THEN I WILL RETURN THE TEETH TO THERE OFFICE IN SUMTER SC 

      *** Aspen is also trying to make me pay $621.00  for FLD Immediate Classic with Reline was apparently done August 21 2023 and I was TOLD THAT I WAS PAID IN FULL FOR ALL 

      Best Regards 

      Patricia A****

      ********************** 

      Business Response

      Date: 05/07/2024

      This complaint is under review.

    Aspen Dental is NOT a BBB Accredited Business.

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