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Business Profile

Internet Marketing Services

SayMore

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 72 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/01/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want my expired points back if they can send it strait as a 45$ reward link would be better

    Business Response

    Date: 11/02/2023

    Our records show this issue has been resolved, the point have been credited to your account! 

    Customer Answer

    Date: 11/07/2023



    Complaint: ********



    I am rejecting this response because: 

    My expired points is back and thank you for that

    But now I redeemed them for a reward and it still hasn't been processed





    Sincerely,



    **** **

    Business Response

    Date: 11/07/2023

    Our records show this issue has been resolved! 

  • Initial Complaint

    Date:11/01/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have redeemed long time a go and till now didn't get my reward send it to me please
    Request ID:*******

    Business Response

    Date: 11/01/2023

    Our records show your redemption was requested yesterday, please allow up to 10 days to process during high volume periods. Please contact our support team should you have any questions. 

  • Initial Complaint

    Date:11/01/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried to contact you before about my redemption request with no response
    I want my request processed because it has been processing for 6 months now

    Business Response

    Date: 11/01/2023

    Our records show this has been resolved, as your redemption is showing as processed. 

  • Initial Complaint

    Date:10/30/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have an account on univoxcommunity and that is my email on their site ([email protected]) and I have a redeem request with the ID (*******) and the amount is 40$
    I want my request to be processed

    Business Response

    Date: 10/31/2023

    Our records show this has been resolved, your
    redemption has been processed! Please note, it can take up to 10
    business days before your redemption is approved during high volume
    periods. Your redemption was submitted on 10/29 and processed today,
    10/31! Please contact our support team directly at [email protected]
    if you have any questions. 

    Customer Answer

    Date: 10/31/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** *****

  • Initial Complaint

    Date:10/30/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want my redeem request to be processed
    request ID *******

    Business Response

    Date: 10/31/2023

    Our records show this has been resolved, your redemption has been processed! Please note, it can take up to 10 business days before your redemption is approved during high volume periods. Your redemption was submitted on 10/29 and processed today, 10/31! Please contact our ******* team directly at *******@univoxcommunity.com if you have any questions. 

  • Initial Complaint

    Date:10/27/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a redeem request that is still processing for too long
    I want it to be processed
    My request ID *******

    Business Response

    Date: 10/27/2023

    We cannot locate you in our panel under that email address, please contact our support at *******@univoxcommunity.com. 

  • Initial Complaint

    Date:05/18/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Univox is a very deceptive company. If you recall l/y I opened a ticket for them not paying me for 3 redemptions. Totally ing $100. They allowed me to cash out then cancelled my account. You contacted univox on my behalf to no avail. They closed my account n blocked me after my request. I gave up n closed the account. A year to the date (after my points expired) they've opened my account and keep sending surveys, to which I refused to do.i started sending emails inquiring about the missing $100 in redemptions. A gentleman by the name if Adam promptly responses. And said he would honour the redemption. So the points were reinstated and AGAIN I was able to cash out. Adam said in 24 hours I would receive my redemption. It is now a week. I am sick and tired with Univixx scamming us. Letting us spend hundred of hours doing studies that their clients pay them for but they refuse to pay us. OMG!!! 100 is a great help in these times. I am angry and upset. I need my redemption. Two redemption is is out standing. They keep using people and not paying

    Business Response

    Date: 05/18/2023

    Our records show this has been resolved, as your redemption has been processed. Please refer to your helpdesk ticket! 

  • Initial Complaint

    Date:04/19/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am Univox Community member for about 3 years. the site deleted my account for no reason. I answered hundreds of surveys and gave them all the information that they asked about. I hope that you can help me and reactivate my account.

    Business Response

    Date: 04/19/2023

    We have many security checks that may automatically deactivate an account due to suspicious activity (such as providing false information about your identity, obscuring or misrepresent your location, maintaining multiple accounts with different usernames, hosting network etc.).
    At this time, your account has been deactivated and you will no longer be able to participate in our community.

    Customer Answer

    Date: 04/20/2023



    Complaint: ********



    I am rejecting this response because: That is auto message that you sent to every user.I can confirm that I did not do anything wrong. I have been taking surveys for a few years with Univox and have the upmost respect and answer everything truthfully.



    Sincerely,



    ****** *****

    Business Response

    Date: 04/20/2023

    As we previously stated, we have many security checks that may automatically deactivate an account due to suspicious activity. Our records show you are using hosting network and or accessing our surveys using a VPN which is not allowed.  Your account has been deactivated and you will no longer be able to participate in our community. 

  • Initial Complaint

    Date:03/23/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Banned by the Univox panel for no reason and rewards denied

    Business Response

    Date: 03/24/2023

    A technical error occurred, which caused your account to be deactivated.  Our management team is currently investigating the cause of the error. In the meanwhile, your account has been reactivated and your point balance will be reinstated within the next 24 hours. If you had any pending redemptions, those have been cancelled. We ask that you put in another redemption request once the points are reflecting in your account. We apologize for any frustration or inconvenience his may have caused.

    Customer Answer

    Date: 03/24/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would only add that this seems to be a common tactic by Univox and only your intervention has provoked a satisfactory outcome. Many thanks, 



    Sincerely,



    ******* *******

  • Initial Complaint

    Date:12/01/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Request ID *******

    I submitted a redemption and haven't received it.

    Business Response

    Date: 12/01/2022

    This has been resolved as the redemption was processed today. Our records show this redemption was requested yesterday and we received a helpdesk ticket today to follow up on the request. 

    Customer Answer

    Date: 12/02/2022



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******* ****

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