Reviews

Review Details

• Review fromSean H.

  Date: 09/16/2022

  5 stars

  Sean H.

  Date: 09/16/2022

  I highly recommend this company. I got over 10 quotes online and in person for several months before I chose firefly.
  
  Kris Mason was my sales guy and he was very responsive and kept me up to date along the process. The quote was great and they were able to accommodate my equipment desires. Permitting took the longest in the whole process, delaying a few weeks longer than anticipated. But that’s all dependent on the county.
  
  Install went smoothly over two days. The staff was very professional and install looks great. I’m still awaiting inspection and PTO as the install just finished yesterday. They look amazing.
  
  A little tip for anyone looking to buy Solar. Always start with quotes using cash prices. Then if you desire financing through any company, know that the finance companies will tack on a “dealer fee” which can be enormous. I went with cash price then used a HELOC to avoid dealer fees. Also, not always possible but shoot for a price per watt less than $3/watt (divide total price by watts DC). It can vary depending on your area and available installers. And this is in 2022, who knows how prices will change in the future.
  

  Firefly Solar

  Date: 09/17/2022

  Thanks so much for the great review, ****! We're happy that you chose us out of the many options you had and even happier that we lived up to your expectations! We appreciate you and the fact that you are willing to share your experience here!

• Review fromElgin W.

  Date: 09/01/2022

  1 star

  Elgin W.

  Date: 09/01/2022

  Recently I received a $12, 235.40 invoice from Firefly Solar for cancelling the solar panel installation and financial agreement presented by the company. The non-itemized invoice reflects their lack of fiduciary accountability regarding the confidence and trust that I placed in them to assist and advise me for proper placement of solar panels for my home. The amount specified and in question consists of a 50 minute zoom call consultation and someone reviewing where the panels would be located in the rear of the home. Nothing more nothing less. No equipment or services were installed or provided and others should be aware of such tactics. I was initially on board for placement and based on a single $350 electric bill was convinced I needed 40 solar panels at 60K for 25 years. However, this information was not accurate and misleading. I know this because two other solar panel companies said that 1.) a panel quote could not be given with only one bill. 2.) The location chosen wasn't the best and is further away from the meter and would cost more. 3.) It would take at least 4 electric bill payments to determine proper installation and finances necessary to do the install. It was at this point when I began to research the company and found out that they were initially Palmetto Solar and for some reason changed names. I then went to the BBB site to find out they had a 3.81/5 review with 90 complaints that were closed in the last 3 years and 65 complaints closed in the last 12 months. It appeared to be an attempt to gouge me out of a large sum of cash and at this point I ask that this company discontinue to try and reach out to me with a blanketed invoice asking for payment.
  

  Firefly Solar

  Date: 09/07/2022

  Mr. ******,
  As has been explained to you in depth already, we are not ******** - (the company you looked up with all the complaints). We changed our name because we were being confused with them. You literally left this review on our BBB page which clearly does not have the complaints you spoke of. This is nothing but a blatant lie and you are well aware of that fact.
  As has also been explained to you, we provided exemplary service and brought your system past the point of engineering with detailed production estimates. Something no other company had done for you, so their opinions are rather mute.
  Your contract very clearly states that a breach of contract will result in a 20% termination fee. This was itemized on your invoice, so this is another lie.
  You expressed concern that we didn't have enough data to accurately size the system, to which we offered to place your project on hold until we had enough to satisfy your concerns. You refused this offer, so your claims above about us rushing this with insufficient information is another lie.
  Sir, you chose to cancel your contract after more than a month had been put into moving it forward. You were given every opportunity to find solutions to any concerns you had, and yet you chose to breach your contract, and you were invoiced as such, per the contract you signed. At any point, you could have chosen to find an agreeable way forward with us, but you refused at every turn and, rather than trying to work with us, you've doubled down on your unpleasantries and written a slanderous review, rife with falsities. I look forward to receiving your past due payment soon.