Reviews
This profile includes reviews for Element Electronics's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 31 Customer Reviews
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Review fromLon C
Date: 07/07/2025
1 starLon C
Date: 07/07/2025
Still waiting to get TV after my new element TV (just 6 mo's old) died on me. The TV I was told is under a 2 yr. warranty. On the phone several times from June 27 to July 6 still no satisfaction concerning word of when I will get the replacement TV? I provided the CSR with proof of purchase, pictures of the front, and the back, a long with a photo of the Element nameplate that incuded the model and serial #'s and was told by 2 CSR's that everything was kosher and that I should receive and email within 24 hrs. telling me when I should expect the television. 48 hrs. go by and I get an email telling me that I'm not done yet that I have to supply another picture???? Very disappointed with the TV and Element Electronics.
Element Electronics
Date: 07/08/2025
We are sorry to hear that your TV is having sound issues. Looks like we received the pictures, and the customer service agent will process the warranty claim. Our team will be in touch.Review fromAndy K
Date: 08/16/2024
1 starAndy K
Date: 08/16/2024
The worse customer service I have ever experienced. Know one returns phone or emails. My tv died after 11 months!Element Electronics
Date: 01/28/2025
Hello, Andy. We were able to determine the history of your case. Time has passed, and we still require evidence of purchase. We just sent another email to your Gmail account. Please respond with the receipt, and we will handle your claim.Review fromMORDECHAI S
Date: 08/09/2024
1 starMORDECHAI S
Date: 08/09/2024
I bought an air conditioner from their company, and in less than a year it didn't work!
I went back to the place i bought it, they sent me back to Element Electronics, Element Electronics refused to take care of that in all kinds of ways. simply didn't want to pay back the 300 hundred dollars!!!. don't buy their products! even if it might be a little cheaperElement Electronics
Date: 01/28/2025
Greetings. We regret to learn that the air conditioner is not functioning properly. We are committed to rectifying this situation. Our customer experience team will be contacting you again to guarantee that this warranty claim is satisfactorily resolved. We have granted you authorization to receive a refund. We appreciate your bringing this matter to our attention, as it will enable us to rectify the situation.Review fromRita A
Date: 02/03/2024
1 starDo not purchase a TV from Element electronics. they do not stand by their products they knowingly and willingly selling defected Television. I purchased a 75 inch Roku television and within a year the screen blacked out I called customer service and they offered no help. They took me through three troubleshooting asked for my model number and said your TV has a one year warranty and you’re short of a month warranty, my thing is after doing much research these particular televisions have thousands of complaints of this defect if the company was reputable, that standby the quality of their products, they would do right by the consumers by replacement or repair, but instead of being a reputable outstanding company, they choose to scam people out of their hard earned money, selling defected products that they do not standby,Scamming customers out of their Money but it’s all about the bottom line of profit, and they are continued to sell these TVs that they know has a defect please if I can save parson From this future loss if a purchase, do not purchase your television from this company .. your TV will give out on you within the year or after the year and you will suffer a loss beyond repair. I have televisions I purchased over 10 years that’s considered off brands and they still working 10year later. And have no issue with them with that said just because the company has a big name doesn’t mean they have the standards to produce quality products, nor do they exercise in good faith of their products . Element electronics, do not care they selling bad products so my advice to you is not to purchase any Roku element televisions.Review fromSteph W
Date: 12/19/2023
1 starSteph W
Date: 12/19/2023
I purchased an Element washer and dryer and my clothing got caught underneath the agitator within a month of my purchase. I knew that it would be covered under manufacturers warranty. Well they have yet to address it and its almost been a month and they keep putting me off. At this point I have to purchase another washer, because they aren't "escalating" it fast enough. I bought the machine in October 22, 2023, November 17, 2023 it ate my night gown, and now its December 19, 2023 and still no resolution. Buyer beware and be careful.Element Electronics
Date: 01/28/2025
Greetings. I would like to conclude and provide a follow-up in this BBB platform. We are grateful for your permission to provide you with a refund in December 2024. We are grateful for your notification of this issue, as it has allowed us to address the situation.Review fromLINDA C
Date: 09/10/2023
2 starsLINDA C
Date: 09/10/2023
I bought a Roku TV in November and now 7 months later it is not working. I was told that they were going to send us a new TV and now over 3 weeks later still no TV. Everytime I call they said they have no received a call from the warehouse yet. I do not want a refurbished TV but I new TV because I had bought a new TV not a refurbished TV. Getting nothing but a run around from the customer service area. ??Element Electronics
Date: 01/28/2025
Greetings, Linda. We regret to learn that your experience did not meet your expectations or those of our organization. The good news is that the team issued a refund check after this review was submitted, as the replacement was not fulfilling your expectations. Thanks once more for bringing this to our attention, as it allowed us to resolve the situation with you.Review fromLewis T
Date: 08/23/2023
1 starLewis T
Date: 08/23/2023
Horrible bad customer service they keep making excuses for my refund of my moneyElement Electronics
Date: 01/28/2025
Greetings, Lewis. I apologize for the tardiness of my response to your review, which was submitted on August 23, 2023. Nevertheless, it appears that this was a sequencing issue, and the check was mailed to you on 9/7/2023. We regret the subpar customer experience. Since 2023, we have implemented numerous initiatives to enhance this experience. We wish you all the best.Review fromPamela G
Date: 08/17/2023
1 starI am no longer a fan of element TV’s, I have bought 3 in less the 2 years and I have talked highly about them to many, several people have then bought element. No more, horizontal/ vertical lines started and I tried troubleshooting nothing helped. Called customer service and they were like it’s not under warranty anymore so more or less it’s not our problem sorry about your luck. Can’t stand company that Don’t stand behind your product. If you’re smart Stay away from element TVs, doesn’t last long. Spend a little more money on a better product!Review fromSylvia S
Date: 06/05/2023
1 starSylvia S
Date: 06/05/2023
Less than one star. I bought my refrigerator in Aug 2022. It quit working in Dec 2022. I've been getting the run around since January 2023. It's been 5 months and I still have no results. Every time I speak to someone they say I will get an email response in 24 hours. This has been an issue longer than the refrigerator lasted. I will NEVER recommend this company to anyone! Worst customer experience EVER!Element Electronics
Date: 06/07/2023
Hi there, we are so sorry. We made the mistake of not processing your particular case correctly. We have emailed you some information we need and we will get you a refund right away.Review fromCraig Y
Date: 05/24/2023
1 starCraig Y
Date: 05/24/2023
My TV is seven months old. The LED screen went out. I was told before it could be replaced that I needed to take it to one of their repair shops that is a two hour drive from my home (so a total of 8 hours of driving, to and from to drop it off and to and from to pick it up). The shop told me it could not be repaired and gave me a letter to turn in for a replacement. I contacted the customer service (Vincent) which stated I would have a replacement within a week. This has went on with several customer service reps, a weeks time before I would receive the replacement. The forth interaction I was told it had shipped and that I would get an email within a few days with shipping information which I never received. Today I called to get the tracing information. I was told it still has not shipped. At this point and time it has been a month with no resolution of getting a new TV or a check. If this isn't resolved this week I will be seeking compensation for not only the TV but any and all money spent on travel and fees that are needed to hold them accountable for their subpar product and consumer service.Element Electronics
Date: 05/26/2023
Hi Craig,
We apologize for the long delay as our warehouse is behind. This order was submitted on 5/24. As soon as they respond with the tracking information we will get it right over to you. Again, sorry about the delay and we hope to have the tracking information with in the next 3 business days.Element Electronics
Date: 07/08/2025
Hi Craig, We apologize for the long delay as our warehouse is behind. This order was submitted on 5/24. As soon as they respond with the tracking information we will get it right over to you. Again, sorry about the delay and we hope to have the tracking information with in the next 3 business days.
Submitted: 05/26/2023
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