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Business Profile

Wholesale Electronic Supplies

Element Electronics

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Element Electronics's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1.16

    Average of 31 Customer Reviews

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    Review Details

    • Hector E

      Date: 07/14/2022

      Hector E

      Date: 07/14/2022

      I purchased a 40 inch roku element TV last year from ****** during black Friday. I have had issues with the TV suddenly shutting off and on for months. Initially, I noticed it during February and I contacted customer support about it. I followed their instructions to power drain, factory reset, which I thought resolved the issue but it continued to shut off and on sporadically. I haven't touched the TV since this July due to busy life, frustrated with TV, etc. I contacted customer support again on July 8th and was presented with the same instructions even when I told customer service on the phone that it never fixed the TV issue. The TV is defected.

      A claim was finally created after I chatted with online support because I was never called back after leaving a voicemail with customer support indicating that the TV issue persists. In the RMA request on July 9, I provided the serial number, proof of purchase, etc. and have been provided vague information from Vincent and Martin Jones about repairing or replacing my TV. All I received was that the TV will be repaired by **********. I've called customer support and never able to reach anyone and even a live chat rep (Andy) purposely disconnects chat when I ask for help on how to proceed with the TV repair. How is it that I need to wait more than 24 hours for a reply on how to proceed with a TV repair. This customer service is pathetic and people need to be aware of this absurd behavior.

      Element Electronics

      Date: 07/15/2022

      Hello Hector. Our team is scheduling the repair for you. They will be reaching out to you with in the next 24 - 48 hours.

    Element Electronics is BBB Accredited.

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