Reviews

Review Details

• Review fromPeggy C

  Date: 06/18/2024

  1 star

  Peggy C

  Date: 06/18/2024

  I ordered the online information on Lowering Blood Pressure. Couldn't get it to work. So , I ordered the physical book and 3 bottles of their Turmeric BP that's supposed to be a MIRACLE $135.00. By the time I got the mail order, I didn't need any of it. I had already lowered my BP by 40 points. Now they demand that I return them for a refund. By the time I pay a taxi cab $20 to the post office $20 back home and the postage to send everything back to them where the tracking number I might get my money back and I might not some just marking it up to stupidity on my part. I will just take the capsules and put the book in the trash I'm 76 years old this is too much. But I know one thing I will never order anything from them again!!

  Barton Publishing

  Date: 06/21/2024

  Thank you for reaching out and sharing your experience. I’m sorry to hear about the difficulties you’ve faced and understand your concerns.
  
  
  
  Our refund policy, which is clearly stated on every offer page, on your receipt, and readily available online, requires that returned items must be sent back to us at the owners expense. We understand that returning the items might be challenging for you, especially considering the costs associated with transportation and postage.
  
  
  
  We are glad to hear that you have already reduced your blood pressure.. If returning the items is not feasible for you, we recommend using the supplements as they can still provide health benefits. While we cannot make exceptions to our return policy regarding covering shipping costs or cab fare, we hope that the supplements will still be of value to you.
  
  
  
  Your feedback is important to us, and we strive to improve our services and policies based on customer experiences.
  
  If you need further assistance or have additional questions, please do not hesitate to contact us: https://bartonpublishing.com/contact
  
  Thank you for your understanding.

• Review fromPaul G

  Date: 06/10/2024

  1 star

  Paul G

  Date: 06/10/2024

  What a SCAM!!! I ordered supplements that said it would help me with my Diabetes. I ordered a 3 month supply and took the recommended dosage religiously everyday for 3 months. When I finished the bottles with no positive experience or change to my diabetes condition, I called the company to get a refund of $177.00. I spoke with Mykela, a manager with the company. After telling Mykela my situation and not seeing any positive results with their product, she said I needed to return all the empty bottles to get my refund. I told her I didn't have any empty bottles as I threw them away after finishing the pills. I had faith that the supplements would work after reading of so many "positive" results on their website. Barton is a very unprofessional business preying on people with medical issues like Diabetes. Shame on you Barton. I will continue to leave negative feedback on every platform possible to not do business with you. SHAME ON YOU AGAIN BARTON!!!

  Barton Publishing

  Date: 06/11/2024

  Thank you for reaching out and sharing your experience. We understand your frustration and take your feedback seriously.
  
  First and foremost, I would like to clarify the purpose of the supplement you ordered. NiagaraXL is designed to address erectile dysfunction associated with high blood sugar and is not intended to treat high blood sugar levels directly. For blood sugar support, our primary product is CinnaChroma. Managing high blood sugar is crucial because it can damage nerves and blood vessels in sensitive areas of the body. By first addressing high blood sugar levels with a product like CinnaChroma and then using NiagaraXL, you may achieve better overall results.
  
  We are sorry you did not get the results you expected from NiagaraXL. Our refund policy clearly states: "To be eligible for a refund of the original purchase price, physical products, including empty bottles, must be returned to the address provided." This policy is in place to accommodate customers who may not achieve the desired outcomes, allowing us to provide a full refund when the empty bottles are returned. Unfortunately, without the returned bottles, we cannot process your refund as per our policy.
  
  Additionally, it has been noted that during your conversation with Michela, you used offensive language and ended the call abruptly. While we understand that you are dissatisfied, we expect all interactions to be conducted respectfully. Our team is here to help, and respectful communication is essential for resolving any issues effectively.
  
  We regret that you did not experience the desired results with NiagaraXL and apologize for any inconvenience caused. If you have any further questions or need assistance with other issues, please contact us.
  
  Thank you for your understanding.

• Review fromSnu B.

  Date: 05/28/2024

  1 star

  Snu B.

  Date: 05/28/2024

  Without sounding like a replayed complaint I'd consider the company knows exactly what they are doing. #1 they have a video which will make many people who want some help with diabetes 2 and all of the side effects to become caught in a money hungry sales pitch. Next thing you know someone contacts you questions and they'll make you feel like you will be able to get a hold on your diabetes 2 soon. Wrong they add extra supplements and before you know that. It's a larger amount and actually they split the prices into another category. 1k +/-. But then you realize it is not what you want to do. Guess what? It's usually around a weekend. But if you're lucky enough for a person makes it to speak to you. Yet the package has been shipped. Well it should have been 2wks ago. Original one price. But that's the only thing that I am trying to get to know why? They 1st. Suck you in. Only to become the sucker of many. For that call day or two later as previously mentioned. Where's my money? Oh fyi. You could try Amazon that way they don't have any of the money in the end. Never knew the refund for 1yr would cost more. BUYER BEWARE. DON'T FALL INTO YOUR DESPERATE SITUATION AND GET TAKEN YOUR MONEY.
  
  I'VE BEEN THERE.
  Also watch out with the business who respond. They try really hard to say negatively about your post. But FYI I don't have time to BS. I am clearly not the only person who has been taken. Sales pitch is a bit repetitive and I am sorry for falling into their hands. Time to stop responding to everyone like you're not saying anything new. Take your time and hold this business accountable for once.

  Snu B.

  Date: 06/02/2024

  Exactly how messed hup are they?
  Still no response from them

  Barton Publishing

  Date: 06/05/2024

  Thank you for your feedback and for sharing your experience. We genuinely regret any frustration you have encountered and aim to address your concerns comprehensively.
  Firstly, we want to clarify our shipping and delivery process. As stated on our website, we do not guarantee next-day delivery. Your order for CinnaChroma was processed and shipped promptly, with delivery completed within three days (but refused). We apologize for any confusion regarding shipping times.
  Regarding your claim of not receiving the order yet demanding a return and refund, it appears there may have been some misunderstanding. Once an order has been shipped, it is beyond our control to cancel it immediately. However, we did make every effort to facilitate a smooth return process once the package was refused.
  In terms of the additional supplements, our health coaches are trained to provide helpful guidance without any pressure. The order for 12 additional supplements was confirmed verbally twice over the phone. Our intention is to offer products that support overall health and wellness, and we honor all returns made with an RMA (Return Merchandise Authorization).
  We also want to highlight that our customer service team is available to assist you six days a week, including Saturdays, to ensure we can accommodate your needs and provide support at your convenience.
  We take customer feedback seriously and strive to ensure that our business practices remain transparent and respectful. Your chargeback will be disputed with evidence that the purchase was made voluntarily online, with provided credit card details, and after the order had already shipped.
  We appreciate your understanding and are here to assist with any further questions or concerns you might have. Our goal is always to support our customers in their health journeys in the most ethical and professional manner.

• Review fromAngie M

  Date: 04/28/2024

  1 star

  Angie M

  Date: 04/28/2024

  I attempted to order the kit. I said no to all the upsells and then realized at the end they had charged me for all the extras. Thank the good Lord my bank blocked it. I really wanted the information but I will not be trying to order again. By the comments below this is a practice that they do regularly.

  Barton Publishing

  Date: 05/16/2024

  Thank you for reaching out to us regarding your recent attempt to order our digital Healthy Heart Solution Kit for $19.97. We apologize for any confusion or inconvenience you experienced during the process.
  
  
  
  We understand that you were interested in the information and attempted to order the kit, but encountered issues with the upsell offers. Each upsell offer has a bright red button that spans from the left of the page to the right to decline the offer by selecting, "No Thank You" and we always strive to ensure clarity in our ordering process.
  
  
  
  Upon reviewing your order attempt, we see that you declined all offers except for the auto order of our TurmericBP supplement for $67. We also noticed that your order was declined by your bank due to lack of funds, and we would like to clarify that this was not a result of our company charging you for additional extras without your consent.
  
  
  
  We want to assure you that it is never our intention to mislead or overcharge our customers. We take feedback seriously and are continuously working to improve our ordering process to ensure transparency and ease of use.
  
  
  
  If you have any further questions or concerns about your order, please don't hesitate to contact us directly at https://bartonpublishing.com/contact. We would be more than happy to assist you with finding a solution or providing any information you may need.
  
  
  
  Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.

• Review fromELIZABETH

  Date: 04/16/2024

  1 star

  ELIZABETH

  Date: 04/16/2024

  Ordered book but never received it but they charged me know me.
  $21.47

  Barton Publishing

  Date: 05/16/2024

  We're sorry to hear about the trouble you've encountered with your recent order. We understand the importance of receiving your purchase promptly, and we want to assist you in resolving this matter.
  
  Upon reviewing your order for the Blood Sugar Solution Kit (Digital Version), we want to clarify that this product is a digital download and was provided to you immediately after purchase. We emailed you a receipt with a download link at the top, which granted you access to your digital purchases. Additionally, we sent portal access information to your email, and our records indicate that you accessed it three times immediately after purchase.
  
  It's possible that the email receipt containing the download link and portal access information may have been overlooked or filtered into a different folder. We apologize for any confusion this may have caused.
  
  If you are still unable to locate your purchase, please check your email inbox, including spam and promotions folders, for the email with the download link. If you're still having trouble, please let us know, and we'll be happy to assist you further.
  
  Regarding the charge of $21.47, this was for the digital product you purchased. We do not charge for physical shipping as the product is delivered digitally.
  
  We strive to provide excellent customer service, and we're here to help resolve any issues you may have. If you have any further questions or concerns, please feel free to contact us at https://bartonpublishing.com/contact
  
  Thank you for your understanding.

• Review fromJulie K

  Date: 04/11/2024

  1 star

  Julie K

  Date: 04/11/2024

  Deceptive Business practices! Co. Will not give you access to the product label ingredients before you order no matter how you try to get this information. As a result, after I had to order and after I received the product, I saw from the product label that I was allergic to to two items on the label. So I had to jump through hoops and return return this product at my expense. It's strongly appears that since the product only has four ingredients that the company is concerned that you will buy these four ingredients and not buy their product. Very deceptive because people in my situation with allergies suffer financially because of their dishonesty. One star is too generous a rating for this company!

  Barton Publishing

  Date: 05/16/2024

  Thank you for reaching out to us regarding your recent purchase of the Healthy Heart Solution Kit and our supplement Healthy Heart Support. We are sorry to hear about your experience and would like to address your concerns.
  
  
  
  We understand the importance of providing clear and transparent information to our customers, especially when it comes to product ingredients and allergens. We want to assure you that the product label with all five ingredients has always been available online for our Healthy Heart Support supplement. You can find this information on our website at the following link: https://store.bartonnutrition.com/healthyheart-support.html. Additionally, our formulation was created by our doctor, and we take great care in ensuring that our products are safe and effective for our customers.
  
  
  
  We apologize if there was any confusion or difficulty accessing this information before making your purchase. Our goal is to provide our customers with the information they need to make informed decisions about their health. We understand that allergies can be a serious concern, and we regret any inconvenience this may have caused you.
  
  
  
  Regarding your comment about returns, we want to clarify that our refund policy is readily available online, and it clearly states that returns are at the expense of the customer. You can find our refund policy here: https://bartonpublishing.com/refund. We strive to be transparent about our policies and procedures to ensure a positive customer experience.
  
  
  
  We value your feedback and take it seriously. If there is anything else we can assist you with or if you have any further questions or concerns, please do not hesitate to contact us. We are here to help.
  
  
  
  Thank you for bringing this matter to our attention, and we appreciate your understanding.

• Review fromGale B

  Date: 03/15/2024

  1 star

  Gale B

  Date: 03/15/2024

  Charged elderly family member $3,000.00. Tried to stop shipment but company said it was too late. Who needs 16 bottles of each of your products?! Very obvious they were speaking with an elderly person not in their right frame of mind but they proceeded with the order anyway. Shady, that’s how I would describe this company. 2 cases of “pills” that will never be taken. Just like all the other scammer’s that prey on the elderly. Shame on you.

  Barton Publishing

  Date: 03/25/2024

  I'm deeply sorry to hear about the concerns you've raised regarding your family member's recent order. Please accept my sincerest apologies for any distress or inconvenience this situation has caused.
  
  At our company, we take the well-being of our customers very seriously, regardless of their age. I want to assure you that our agents undergo rigorous training to handle orders with care and sensitivity, and they are trained to verify the details of each order multiple times over the phone. Additionally, for large credit purchases, credit cards have procedures in place that require manual approval from the customer via phone or text.
  
  I understand your frustration regarding the quantity of products ordered, but I want to assure you that many of our customers choose to purchase in bulk to take advantage of discounts or to ensure they have an ample supply of supplements for an extended period. Each customer's health needs are unique, and some may require multiple supplements to address specific health challenges.
  
  Regarding your attempt to stop the shipment, please understand that once an order has been processed and shipped, it is typically not possible to make adjustments. This is a standard practice in the industry, as shipments are often processed quickly to ensure timely delivery to customers.
  
  We also have protocols in place to review customer interactions and orders regularly to ensure that our team provides quality care and service. If you believe there has been any error or misunderstanding in this case, please don't hesitate to reach out to us directly. We're here to address any concerns and assist you in any way we can.
  
  Once again, I apologize for any inconvenience this situation has caused, and I appreciate your understanding.

• Review fromMyriuskie B

  Date: 02/28/2024

  1 star

  Myriuskie B

  Date: 02/28/2024

  I just ordered the kit for $19.00 and it looks that is just the hook to sell the supplements I am ver y glad that my order never went through is very sad that this company do anything to sell the products to people that need help because they are having heart problems is all about money greedy.

  Barton Publishing

  Date: 02/29/2024

  Thank you for reaching out to us. We apologize for any confusion or frustration you may have experienced during the ordering process.
  
  Our primary goal at Barton Publishing is to provide comprehensive solutions to support our customers' health and wellness needs. While our Healthy Heart Solution Kit is designed to offer valuable information and guidance for improving heart health, we also offer additional supplements that complement the program and may provide further support.
  
  We understand that not everyone may be interested in or in need of additional supplements, which is why we provide the option to opt out of any additional offers during the ordering process. Our intention is to offer these supplements as optional additions to the program, rather than essential components.
  
  We appreciate your feedback and take it seriously. We strive to ensure that our customers feel supported and empowered in their journey toward better health. If you have any further questions or concerns, please don't hesitate to contact us. We are here to assist you in any way we can.
  
  Thank you for considering Barton Publishing for your health and wellness needs.

• Review fromVivian H

  Date: 01/22/2024

  1 star

  Vivian H

  Date: 01/22/2024

  I order 1 bottle of Cinna Chroma to try the product. I never contacted them again. My credit card has been billed for $294.00 for an order that I did not order nor received. I contacted my credit card company to stop this payment. I am out of town, and have received a notice of delivery for products that I did not order. This will be returned and I want my credit card refunded and nothing else to do with this fraudulent company.

  Barton Publishing

  Date: 01/25/2024

  I appreciate your message and the opportunity to address your concerns. I understand the confusion surrounding your recent order, and I want to assure you that we are committed to resolving this matter to your satisfaction.
  
  Upon reviewing your order details, it appears that you initially selected the 3-bottle option and accepted the 3-bottle upsell during the checkout process. Subsequently, the order receipt and tracking information were promptly sent to you.
  
  I understand that this situation may have caused inconvenience, and I sincerely apologize for any confusion. We take matters of customer satisfaction seriously, and I want to ensure we address this issue appropriately.
  
  Here are the steps we are taking to resolve this matter:
  
  Order Refund: We acknowledge your decision to return the products, and we are committed to processing a refund once the items are returned to us.
  
  Clarification on Order Selection: In the interest of transparency, we recommend reviewing the order details and shipping information provided immediately after purchase. This will help ensure that any transactions align with your expectations.
  
  I also want to highlight that your order was shipped on 1/16, and we received an email from you on 1/21. By that time, the order was already out for delivery on 1/22. Unfortunately, once an order has been dispatched, we are unable to alter or change the shipping destination.
  
  If there are any additional concerns or specific details you would like to discuss, please feel free to reach out to our customer care team at [email protected]. We have already provided return information via email per your request.
  
  Once again, we apologize for any inconvenience, and we appreciate your understanding as we work to resolve this matter promptly.

• Review fromRichard D

  Date: 09/26/2023

  5 stars

  Richard D

  Date: 09/26/2023

  I purchased the Diabetic solution book and supplements
  I followed the instructions as strictly as I could. Cheated about once a week after the 3rd month my A1c 5 months ago was 8.2. Today 5 months later it's 5.4. It worked for me.With the lords guidance and Bartons help. I'm free.

  Barton Publishing

  Date: 10/12/2023

  Hello Richard!
  
  We are overjoyed to hear about the remarkable results you've achieved with the Diabetic Solution book and supplements, and we sincerely appreciate you taking the time to share your experience in this outstanding 5-star review.
  
  Your dedication to following the instructions diligently, even with the occasional indulgence, is truly commendable. Achieving an A1C of 5.4, down from 8.2 in just five months, is a testament to your commitment to your health. We're thrilled that our products and guidance could be a part of your journey.
  
  Thank you for your kind words and for trusting us in your pursuit of a healthier lifestyle. We're honored to have played a role in your success, and we'll continue to provide support whenever you need it.
  
  Wishing you continued health and wellness on your path to freedom from diabetes, and we're here to assist you whenever you require our assistance.