Reviews

Review Details

• Review fromMax F

  Date: 09/15/2023

  5 stars
  My wife purchased the Barton Diabetes’ Solution book on 28 August. At the time of purchase she was charged USD$51. The book was sold with a 12 month guarantee that if we did’t like it it could be returned for a full refund. After reviewing the book my wife instructed me to return it. I called the company spoke with Claudio, a perfect gentleman- immediately refunded $27.37 for the unused digital version and will refund $19.99 for the book upon arrival in South Dakota. The shipping charge cannot be refunded. I can live with that. I do not know what the big fuss is all about. The company is acting in good faith. I tip my hat to them. Would I ever purchase anything else from them? If they publish something I need I will not hesitate to contact them and buy it, plain and simple.

• Review fromRoderick G

  Date: 08/29/2023

  1 star

  Roderick G

  Date: 08/29/2023

  Fraud fraud fraud ………they took 500.00 us from me and sent nothing to me it’s been 4 months since I ordered. No answer to my emails other them an auto reply saying someone will get in touch. That is all I have had from them it is a complete fraud………….
  Rod

  Barton Publishing

  Date: 09/05/2023

  We truly value your feedback and apologize for any inconvenience you've experienced with your recent order. We understand your concerns and want to address them as best as we can.
  
  Upon investigating your case, we found that your order was
  placed approximately 90 days ago and was shipped internationally. It's
  currently in transit to your location and should be with you soon. We
  understand that international shipping can sometimes result in longer delivery
  times due to customs clearance and other logistical challenges.
  
  We want to reassure you that we're here to support you
  throughout this process. You can monitor the progress of your shipment by using
  the USPS tracking number provided in the email we sent you: LV459533915US. This
  tracking number will keep you updated on your package's status and estimated
  delivery time. The last USPS update is that the order cleared through customs
  just a few days ago. You should expect delivery any day now.
  
  We also want to mention that you could have contacted our
  customer service team at any time to inquire about the status of your order.
  We're here to provide information and assistance promptly, ensuring a smooth
  shopping experience for you.
  
  Your satisfaction is important to us, and we apologize for any
  frustration you may have experienced. We're committed to resolving this matter
  to your satisfaction and ensuring a positive experience with our products and
  services.
  
  If, for any reason, your package does not arrive or you
  encounter further delays, please don't hesitate to contact our customer support
  team: https://bartonpublishing.com/contact. They will be more than happy to assist you in arranging a reshipment or
  addressing any other concerns you may have.
  
  Thank you for choosing our products, and we appreciate your
  understanding as we work to provide you with the best possible service.

• Review fromCheryl B

  Date: 08/17/2023

  1 star

  Cheryl B

  Date: 08/17/2023

  A company scamming desperate consumers and seniors who have the inability to know the difference between fact and fiction on the internet. Who would seriously charge a senior $3000 for herbal supplements that could cause serious harm or death.
  Please seniors beware!!!

  Barton Publishing

  Date: 08/21/2023

  We appreciate your feedback and concerns, and we want to clarify a few points to address the issues you've raised in your review.
  
  Our utmost priority is the health and well-being of our customers, especially seniors and those seeking assistance for their health concerns. It's disheartening to hear that you feel this way about our company, and we would like to provide more information to ensure a better understanding of our practices.
  
  Firstly, we'd like to emphasize that all purchases made on our website are initiated by the customers themselves. We do not make any charges without the explicit consent and input of the customer. Whether it's herbal supplements, health plans, or any other product, the final decision to make a purchase is always in the hands of the customer.
  
  For larger orders or specialized health plans, our health specialists engage in lengthy conversations with the customer to understand their individual health needs and goals. Any health plan or purchase is agreed upon collaboratively with the customer. We take extra measures to ensure that no product or service is added to an order without the customer's explicit approval.
  
  Furthermore, we follow strict verification processes when it comes to credit card payments. Our team verifies credit card information verbally not once, but twice, before any final decisions are made. This extra layer of verification is designed to prevent any unintended charges and to provide peace of mind to our customers.
  
  We want to clarify that we do not target seniors or any vulnerable group. Our mission is to help individuals improve their health and quality of life. We offer a wide range of products and services that cater to various health needs, and our goal is to provide solutions that are safe, effective, and aligned with each customer's specific health requirements.
  
  We also offer a 365-day money-back guarantee for our products. If any customer finds that our products are not meeting their expectations or needs, they are eligible for a refund. Our commitment to customer satisfaction remains at the core of our business.
  
  We understand that concerns may arise from time to time, and we are here to address them. However, in order for us to investigate and assist you further, we kindly ask that you provide us with an email address or order details associated with your purchase. This will allow us to look into your specific situation and provide you with the appropriate assistance.
  
  Thank you for taking the time to share your thoughts. We are committed to continuous improvement and ensuring the best experience for all our customers.

• Review fromBarbara J

  Date: 07/20/2023

  1 star

  Barbara J

  Date: 07/20/2023

  I ordered online book and hardback book and without reviewing invoice. Bill showed I had ordered 9 bottles of cinnamon and 9 bottles of turmeric $674 worth of pills. From a 40 dollar order. Called immediately to no help. Was told had to wait to process order. Let they shipped order. Called again. I returned order hard Book and pills suppose to be 365 day guarantee if not satisfied. Was told could not refund my money. This business is not for helping people it is a scam!!!!! Beware!!! I did not have the extra money in my bank account would never have made that kind of order. I am struggling!!!

  Barton Publishing

  Date: 07/24/2023

  Hello Diane. We apologize for any confusion or inconvenience you may have experienced with your recent order. We understand the frustration and want to provide clarity regarding the situation.
  
  As you proceeded with your order, we kindly asked that you do not exit or go back during the processing of the existing order. This helps us avoid any interruptions and ensure that your order is completed successfully. At the top of each page, we tried to make this as clear as possible:
  
  PLEASE DO NOT EXIT OR GO BACK!
  Your Order is Processing. Review this offer and select an option below.
  
  Upon reviewing your order, we can confirm that you selected to ADD the printed copy for $19.95, 6 bottles of CinnaChroma for $294 and 6 bottles of TurmericBP (plus bonus bottles) for $282 to your shopping cart, resulting in a total order amount of $677.50. While we understand that mistakes can happen during the ordering process, we want to emphasize that customers can review their receipt immediately.
  
  We also want to emphasize that customers have the opportunity to receive a refund or cancel their order when they reach out by phone or email. We are here to assist our customers, and had you reached out to us immediately after placing the order, we would have gladly helped resolve the issue and process a refund for the unwanted items. However, according to our phone records, it seems that you did not contact us and the order shipped.
  
  We want to clarify that we do offer a 365-day satisfaction guarantee, and had you returned the hardback book and pills as per our policy, we would have processed a refund accordingly. However, upon thorough investigation, we found that you had filed a chargeback a couple days after making the purchase, which led to an automatic refund for the full order amount. During this period, there was no indication of your intention to return the product. We want to be transparent and acknowledge that.
  
  When a chargeback is initiated, we are required to wait for the resolution of the dispute before proceeding with any refund. You reached out to express your desire to return the items four months after the order was placed, while the chargeback was still under dispute.
  
  We apologize for any confusion or misunderstanding that may have occurred during this process. Our intention is always to provide excellent service to our valued customers, but we must adhere to our policies and guidelines, especially in cases involving chargebacks.

• Review fromBrian Z

  Date: 06/17/2023

  1 star

  Brian Z

  Date: 06/17/2023

  What a huge disappointment!!! Shame on them!!! Save your money folks!!!

  Barton Publishing

  Date: 06/22/2023

  We are sorry to hear that you are disappointed with your purchase of the Healthy Heart Solution Kit. We take customer feedback seriously, and we always strive to provide products and services that meet our customers' expectations.
  
  We would like to address your concerns and ensure your satisfaction. However, we noticed that you haven't reached out to us by email or phone to discuss your disappointment or any specific issues you may have encountered. We encourage you to contact our customer support team so that we can understand your concerns better and assist you accordingly. You can reach out to us here: https://bartonpublishing.com/contact/
  
  In the meantime, we would like to invite you to our Healthy Heart Webinar, which is a free weekly webinar where we discuss various topics related to heart health and overall well-being. It's a valuable resource that can provide you with additional information and insights. Learn more about Dr. Saunders and the webinar here: https://bartonwebinar.com/
  
  We appreciate your feedback and value your trust in our products. We are committed to your satisfaction and are here to assist you in any way we can. Please don't hesitate to reach out to us with any questions or concerns you may have.
  

• Review fromL. M.

  Date: 05/19/2023

  3 stars

  L. M.

  Date: 05/19/2023

  So, this is what I get for ordering the book from my phone, and not doing the due diligence before I placed my order. I wanted just the digital kit, and I was billed $84.64. NOT COOL! HOWEVER, a quick phone call to Barton Publishing, and they are going to refund the full amount and truly gave me no grief about it. I don't like the fact that they shadily tried to get more than the $19.95 out of me but, they did refund it. They would be better off to just let people buy the digital kit and not try to upsell it. IF the refund doesn't show up, I will edit my review.

  Barton Publishing

  Date: 05/24/2023

  Thank you for reaching out to us regarding your recent purchase from BestBloodSugar.com.com and the issue you encountered with the Cinnachorma auto-order. We appreciate your feedback and apologize for any confusion caused.
  
  We want to assure you that we cannot add any items to your cart without your explicit action. Our website's functionality allows customers to make their own selections and add products to their cart. The Cinnachorma auto-order must have been selected by you during the purchasing process.
  
  We understand that sometimes customers may overlook certain details or conditions mentioned on the sales page. We strive to make all information regarding additional products and subscriptions clear and easily visible to our customers. However, we acknowledge that miscommunications can happen.
  
  To address your concerns and provide a resolution, we have refunded the entire order amount as soon as you contacted us. We hope this solution demonstrates our commitment to customer satisfaction and rectifies any inconvenience caused.
  
  We encourage all customers to carefully review the conditions and details on the sales page before making a purchase to ensure they have a complete understanding of the offer and any associated terms.
  
  Thank you for bringing this matter to our attention, and we apologize for any inconvenience you may have experienced. If you have any further questions or concerns, please don't hesitate to reach out to us.

  L. M.

  Date: 05/27/2023

  I did receive my refund. And it was easy with a phone call. HOWEVER, I still do not like the way that they tried to set me up for the subscription I did not ask for. So, if you need a refund, call them.

• Review fromDelores B

  Date: 04/24/2023

  1 star

  Delores B

  Date: 04/24/2023

  I am too on ssi and have not only been charged $***.00 for the **.**
  for the Diabetic Solution Kit but I was charged for 30ct of cinnchroma pills for $**.00 and another 30ct of cinnchroma for $**.00 plus shipping and handling cost I called the barton publication company and they said they didn't have an account with they new about the bank called click bank who actually did the payment and sold their products for them so they gave me the phone number and told me to call them and ask for my money so I did and I was told it would 3-5 business days for the refund but they also sent the refund receipt this was not all tonight I was watching TV and y phone started with the commercial that I watched yesterday all by itself ABSOLUTELY NO ONE HAD TOUCHED MY PHONE MY HUSBAND WAS TAKING A NAP I WAS ON THE COUCH WATCHING TV NO ONE ELSE IN THE APARTMENT SO WHAT'S THAT ALL ABOUT DID THEY HACK MY PHONE AND PLAYED THE COMMERCIAL JUST SO I KNOW WHAT THEY HAVE DONE BECAUSE I CANCELED IT OR WHATI IMMEDIATELY CLEARED MY BROWSERS SAMSUNG AND GOOGLE ANY ONE ELSE HAVE THIS HAPPEN TO THEM AND WHAT SHOULD I DO ABOUT IT IT PLAY2 TIME ONE RIGHT AFTR ANOTHER AND THERE WAS NO WAY TO TURN IT OF UNTIL I TURNED OFF MY PHONE AND WAITED A FEW MINUTES THEN TURNED IT BACK ON SO I COULD FIND OUT WHAT TO DO AND WHAT I HAVE EXPERIANCED TONIGHT PLEASE SOMEONE TELL ME IM NOT ALONE IN THIS SITUATION THANK YOU FOR YOUR TIME
  DELORES B*****

  Barton Publishing

  Date: 05/04/2023

  Thank you for reaching out to us regarding your recent purchase. We're sorry to hear that you've had trouble with your order, and we'll do our best to assist you. However, we need to clarify that if you purchased our products from another vendor, in this case, Clickbank, then you will need to contact them for a refund. It's similar to buying a pair of Nikes from Amazon; you don't contact the corporate Nike office for a refund, but Amazon. We apologize for any confusion caused and hope this helps to clarify the refund process for you.
  
  We understand that you referred to our sales video as a commercial, but we want to clarify that the video you watched was part of the purchase process and not an advertisement. The video provides you with information about our product and the offer we are making to our customers.
  
  Regarding your concern that closing the browser does not cancel the order, please know that we completely understand where you're coming from. When you enter your payment information, that information is processed and confirmed as soon as you click the 'submit' button, which finalizes your order.
  
  Closing the browser, in this case, does not cancel the order because the payment has already been processed and confirmed.
  
  Regarding your concern that we may have hacked into your phone, we want to assure you that we respect our customers' privacy and would never engage in such activities. It's technically impossible for a company to access a customer's phone without their consent and play a video In fact, it's not ethical, nor is it legal.
  
  It's essential to assure you that our company values your privacy and would never interfere with your personal devices. Perhaps you need assistance from your phone provider to resolve any other issue you may have.
  
  Please note that our company also values the satisfaction of our customers and we would be happy to look into your situation and see if there is anything we can do to help.
  
  We recommend contacting the vendor Clickbank to confirm the status of your refund and provide them with any additional information they may need to process your refund request. If you have any other questions or concerns, please do not hesitate to contact us.
  

• Review fromSanta C

  Date: 04/07/2023

  1 star

  Santa C

  Date: 04/07/2023

  I thought that this company will be a honest one, but they play with the people health. I ordered the handbook email for $19.95. I have been charged with $88.29.
  I’m a disabled person who only received my social security check and my money is for pay my bill and medicine and food. That’s very un respectful from your side.
  I want my money back.
  Ref:24492152ZT9RB8G2B

  Barton Publishing

  Date: 04/21/2023

  I understand that there are concerns about our business taking advantage of people with disabilities, and I want to address those concerns directly. First, we do not target any person with disabilities. You responded to our ad because it related to high blood sugar. We are proud to help MANY reverse high blood sugar naturally, regardless of their health status. Juliette’s success story is an example. She saw an ad for the Diabetes Solution Kit, lost 40 pounds with our help and started playing with her grandchildren again. Watch a little part of her wonderful experience here: https://youtu.be/jI8ipbchA0U
  You purchased Barton's Blood Sugar Solution Kit for $19.97, then selected the single bottle of CinnaChroma to be added to your order. All details were immediately provided on the receipt we emailed you after purchase. After the order shipped, we received an email from you to cancel. We have provided return instructions to you by email. You can also find this same information here: https://bartonpublishing.com/refund. Upon receipt, we will refund the bottle of CinnaChroma back to you.
  We are an honest company and have a core value to help people. It is important to us that you feel heard, so please reach to customer service with any more concerns and we can look into your refund further: https://bartonpublishing.com/contact/

• Review fromMarga D

  Date: 03/31/2023

  1 star

  Marga D

  Date: 03/31/2023

  I am so disappointed that I got sucked into this company's scam and more for even not stopping it from the beginning! I watched their video stating they can help eliminate my diabetes if i was to take their products, follow the online and paperback booklet they will provide, as well as, to see my doctor too. They stated I would receive a call and I did the next day and supposedly spoke to a health coach who was teaching me what I need to do and went over my products I take now. He did not in our conversation state what products I will be taking through our conversation but, on what food or sweets I need to avoid. When he was done he said I would need to pay $2869.85 additional to the $628.45 I paid the day before, for 6 bottles of their Cinnachroma and their Turmeric altogether. I was upset that I did not stop that transaction and question the products or services I a receiving for that price! I was shocked that I paid over $3,489 online for these items and how they overpriced them as well!! I called them regarding how the health coach has overcharged me for these products and that most of the items I had in my possession already (Balance of Nature/ Heal and Soothe!)
  I asked them to remove the Turmeric since I am allergic to black pepper one of their ingredients in their bottles. I also asked to remove the online booklet cost since I ordered the paperback version too. Instead I have been receiving partial payments from all their products! I went on their returns site they state I can not receive a refund for the shipping and cost of handling!! I notified my bank and saved all their online receipts to show how they overcharged me and would like to receive my %100 money back 365 days back into my account minus the 6 bottles I already opened! i just spent almost $40 to ship those items back when they charged me $97 + $9.95for shipping them to me. I sent back %95 of the items back to them! I would like to return the 4 bottles I combined to six into them as well!!

  Barton Publishing

  Date: 04/06/2023

  I'm sorry to hear about the issues you've experienced with our company. We take customer satisfaction very seriously, and we'd like to do everything we can to resolve this situation.
  First, I'd like to clarify that we do not engage in any kind of scam or fraudulent activities. We believe in the effectiveness of our products and we have helped many people improve their health and well-being.
  Regarding your purchase, I understand that you agreed to the payments and received the products you ordered. However, I apologize if there was any confusion or miscommunication during the process. We strive to be transparent about our pricing and the products we offer. The items you have returned have been refunded. Any chargebacks you have filed with your credit card will be disputed.
  Regarding the refund, please note that our money-back guarantee does not cover shipping and handling costs. This is stated clearly on our website and in our return policy. We do this to cover the cost of processing and shipping the products to our customers.
  That being said, we understand your concerns and would like to find a solution that works for you. I would like to invite you to contact our customer service department at 888-356-1146 or [email protected]. We will be happy to review your case and see what we can do to help.
  Thank you for bringing this matter to our attention, and we hope to resolve this situation as soon as possible.

• Review fromShannon D

  Date: 03/28/2023

  1 star
  DO NOT BUY FROM THIS COMPANY - 365 REFUND POLICY IS INACCURATE TO BENEFIT STEALING YOUR $$
  I had high hopes to reverse my newly diagnosed diabetes when purchasing from Barton Publishing not only the literature to educate myself but also the CinnaChroma, I figured that the 365 day return/refund policy I had nothing to lose. I faithfully tried this CinnaChroma for 6 months while eating healthy and it did not work for me. So I finally reached out to their customer service team to process my refund....I was advised to return my bottles of CinnaChroma (I had 4 unopened bottles) so I did so only to be refunded for just these 4 bottles ($112) not for the entire 12 bottles ($576). They state in their return policy "Physical items must be returned within 365 days of the purchase date." nowhere in their return policy does it state "MUST INCLUDE THE USED EMPTY BOTTLES" in order to get a FULL REFUND. I will be fair and say that this product truly may work for some people and the literature "Diabetes Solution Kit" is very informative and I did find it useful but the money that I am out for the product that did not work for me, is VERY FRUSTRATING. BEWARE......If you try ANY of their supplements.....KEEP THE EMPTY BOTTLES JUST IN CASE YOU NEED TO REQUEST A REFUND if it did not work for you. I am not a happy Customer at all and their customer service people are not helpful at all….only state over and over I am sorry YOU ARE CONFUSED MAM’……I am not confused about their shady and unethical business practice.