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Business Profile

Doors

Larson Manufacturing Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Doors.

Complaints

Customer Complaints Summary

  • 72 total complaints in the last 3 years.
  • 25 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a high end Larson storm door in the fall of 2020. Per the registration label, it was manufactured in 9/2020. We had it professionally installed. To date, there is a scratch in the top glass that I was told I or my installer put there so there was no replacement possible except through purchase. Then by 8/21 we got our first replacement door closer. And another in 5/22. Another March this year. We finally tried installing the one we got a week or two ago and it came broken.
    The handle on the inside of the door started falling off this last winter. I was told to order a replacement and so we did. And even after supplying photos showing that the metal spindle is too soft for even the set screw to grip, was told it was our fault and not manufacturer defect. When we were past the delivery date by quite awhile I called to ask if it would ship soon, and asked a minimum of 3 times if it was even in stock. I was just told it ships from another warehouse. Found out that was just a line because within 24 hours I got an email that it was backordered until April. But if I wanted I could pay even more to buy the whole trim set instead of just the handle and spindle that I needed. I was on the phone with customer service to cancel and reorder, was told my order was cancelled. Then it took me another month to get the refund for my cancelled order because it was never really cancelled!
    At this point, the door is 2.5 years old, shotty, falling apart, and needs to be replaced! A bit rediculous for a top end door.
    The screws on the hinge have come out of the door, and I was also told that was our fault! There's nothing for the screws to bite into within the door, but it's somehow my fault they've come out. I was told to just go find larger screws.

    Business Response

    Date: 03/27/2023

    Larson has reached out to Ms. Krystal ****** by phone and email to
    find a resolution. We are waiting her response. 

  • Initial Complaint

    Date:02/19/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Larson storm door locking handles are junk. I have lived in this house for 10 years and have to buy a new handle approximately every six months because they break in the same place where the pin is in the middle. I had to have a door custom made and ordered from them in the summer and the handle that they sent with the door has already broken. I have spent probably $*** over the last 10 years on handles.

    Business Response

    Date: 02/24/2023

    A
    mutual agreement between Ms. Tammy ***** and Larson Manufacturing has been
    accepted as of February 20, 2023.  If you have any other questions or concerns please
    call us at ************.

    Customer Answer

    Date: 02/26/2023

    They sent another door handle which I’m sure will break in 6 months like every one that I’ve bought for the past 10 years. It’s ridiculous. These are junk and I’ve paid around $** each in the past *** *********** ***** ********* *** ***** *** ****. I forgot to mention the last time when mine broke a couple weeks ago, I was outside because I took my trash out, I pulled on the handle and it crumbled in pieces. I couldn’t get in my house! It was cold, dark, no coat, no keys, no phone I was stuck with no way to get in. It took a while but I was finally able to stick the pieces in the hole to turn it so I could open the door. I don’t know what else I expect from Larson doors but they need to fix their junk. What if it were a kid or an elderly person who couldn’t get back in???

  • Initial Complaint

    Date:02/19/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello! I purchased 2 larsons storm doors from ***** 11/20211. They are both attached to the frame by the yellow thingies that i dont know the name of. Very filmsy looking. after a few months, around may 2022, the yellow pieces started to come off and as of right now, only the glass is being held up in the bottom, we had to take off the mesh part. I am very disappointed in the design and quality of your doors. I tried to contact the business on ******* but i couldnt.

    Business Response

    Date: 02/24/2023

    Larson has reached out to Bibi ****** by phone and email to
    find a resolution. We are waiting the customer's response. 

  • Initial Complaint

    Date:12/19/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a $*** Larson screendoor from ***** in 2021. I need a replacement part from Larson and you can't get anyone on the phone and the part isn't available for order on their website. I've been trying since early Nov to get the part. They claim they are having it made for me (not sure why for a 2021 door that is still being sold) but cannot provide an email confirmation. They indicated it would be here by 12/13 - still no part. I asked again on chat where it is - now they claim their warehouse is moving and they can't provide date it will be made/shipped.

    Business Response

    Date: 01/17/2023

    Business Response /* (1000, 5, 2022/12/22) */
    Larson has reached out to Ms. Marianne ***** by phone and email to find a resolution. We are waiting her response.

  • Initial Complaint

    Date:12/14/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased 2 very expensive storm doors in mid 2020 and the one that gets used the most has had erratic closing for 6-8 months. I adjusted it several times and it kept slamming and now for the past two months it doesn't function at all. I tried to order a replacement closer but was told it is on backorder and then in my research to find another source, I find that they have been on backorder for several years and they *apparently* fail quite often.

    It is out of warranty and I am not necessarily looking for compensation but I am very unhappy with these so called premium brand doors. I will apparently be forced to put an external style closer into my super expensive door

    Business Response

    Date: 01/17/2023

    Business Response /* (1000, 5, 2022/12/19) */
    Larson has reached out to Mr. Dave ********* by phone and email to find a resolution. We are waiting his response.


    Consumer Response /* (2000, 7, 2022/12/19) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    The is sending a replacement part free of charge and responded very quickly. For anyone reading in the future, if your local source can't help you, just email the company directly and they seem to be very helpful!

  • Initial Complaint

    Date:10/21/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased 2 Larson Screen Doors with hidden closers from ***** in ************* more than a year ago. Less than 6 months of using the doors they began to slam shut. I contacted Larson through their Chat With Us option. As a result they mailed out 2 new hidden closers. I installed the new hidden closers and the doors worked as they should. It hasn't been 6 months since I replaced the hidden closers and the doors are slamming again. I tried adjusting the speed of the closers to no avail. I have pets and fear that they will get hurt going in and out of the house. I didn't expect screen doors to be so faulty given the price I paid. I do not want to continue replacing the hidden closer every 6 months. Not my idea of money well spent. At this point I am so fed up with this product. It shouldn't even be available to the public for purchase. I want different screen doors and expect Larson to pay for the cost.

    Business Response

    Date: 12/07/2022

    Business Response /* (1000, 5, 2022/10/27) */
    A mutual agreement between Ms. Kimberlee **** and Larson Manufacturing has been accepted as of October 27, 2022. If you have any other questions or concerns, please call us at ************.


    Consumer Response /* (2000, 7, 2022/10/28) */
    (The consumer indicated he/she ACCEPTED the response from the business.)

Larson Manufacturing Company is NOT a BBB Accredited Business.

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