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Business Profile

Bank

First PREMIER Bank - Retail
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BBB Accredited BusinessB Rated by BBB

Reviews

This profile includes reviews for First PREMIER Bank - Retail's headquarters and its corporate-owned locations. To view all corporate locations, see

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First PREMIER Bank - Retail has 17 locations, listed below.

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    Customer Review Ratings

    1.14

    Average of 36 Customer Reviews

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    Review Details

    • Jameila T

      Date: 03/18/2024

      Jameila T

      Date: 03/18/2024

      Very horrible customer service! I literally want to close this credit card asap! I called in this morning to see about getting a late fee removed (I’ve never been late with first premier) the lady continued to say the amount is delinquent which I was not aware because I made my payment she said it’s delinquent $1 said it multiple times! I’m like ok I was calling to see about getting the late fee removed and you keep talking to me about a dollar and you keep over talking me being very passive aggressive and I don’t like that! I want to file a complaint against that agent and I didn’t even want the credit anymore because she made me feel like because I’m over $1 there’s no help I can get! I would love to speak with someone higher up to get this resolved!

      First PREMIER Bank - Retail

      Date: 03/19/2024

      Hi Jameila,

      We apologize for your negative experience.

      Please submit a formal complaint to the BBB so we can assist you in a confidential manner.

    • Andrew M

      Date: 03/17/2024

      Andrew M

      Date: 03/17/2024

      I was able to obtain this credit card when my credit was not so amazing. After years of rebuilding my credit. I have been a customer for 5 years. I recently asked that the monthly fees be waived or significantly lowered for both cards. The fees are extremely high and are not helpful in the long run. The customer service refused and said it’s not possible. I have been a customer for 5 years. Have never missed a payment on either of my credit cards and have paid not only thousands of dollars in interest, but have also paid around $1,500.00 in monthly fees. I requested help, was refused help and eventually I came to the terms of if you can’t help me, I do not want to be a customer of first premier anymore. After getting upset with me for saying “I do not want to be a customer and do not want to discuss it anymore.” I asked to speak to a supervisor. She could not help either and finally agreed to cancel the cards. My credit will take a big hit from this, and in the long run Premier Bank has put me in the exact same situation I was in a few years ago. Please rethink this credit card if you are serious about taking control of your credit and rebuilding it. My credit took a big hit from closing two accounts with longevity, so ultimately I am a very upset customer. I have been a loyal customer with multiple cards and had to cancel my credit cards because they could not accommodate my needs as a customer any longer. I even advised that, if there were not some way to come to an agreement I would have to give negative reviews. They did not seem to care about the customers experience.

      First PREMIER Bank - Retail

      Date: 03/18/2024

      Hi Andrew,

      We are sorry to hear you were not satisfied with our product.

      First PREMIER Bank's objective is to provide access to credit for those who need it most. We understand our cards do not fit everyone's financial situation.

      We recommend that you contact the consumer reporting agencies to obtain more detailed information or discuss your credit score.

    • Lania H

      Date: 03/14/2024

      Lania H

      Date: 03/14/2024

      I was charge $95 to open account and they also took $75 from my credit line I never missed a payment but they still close my account and even though my account was closed they charge me $90 in fees my account went from $237 to $277 I kept getting charged fees

      First PREMIER Bank - Retail

      Date: 03/15/2024

      Hi Lania,

      First PREMIER Bank's objective is to provide access to credit for those who need it most. Our fees are straightforward and clearly disclosed to all consumers.

      To discuss activity on your account, please give our Customer Service Team a call at 800-987-5521.

    • Keysha T

      Date: 03/09/2024

      Keysha T

      Date: 03/09/2024

      I am disappointed with this company. I have had two credit cards with this company one since 2017. I fell on a hard time and they will not work with me. I fell forced to keep my other account open and I have tried to negotiate payment for deletion or workout a way to get my card back. Do not get a credit card from here !

      First PREMIER Bank - Retail

      Date: 03/11/2024

      Hi Keysha,

      We are sorry to hear you are not satisfied with our product.

      First PREMIER Bank can assist when you are experiencing a financial setback. Please call 800-987-5521 for more information.

      Financial institutions are required to report an accurate credit history. We do not delete an account from a credit report in exchange for payment.

    • Patricia G

      Date: 02/20/2024

      Patricia G

      Date: 02/20/2024

      I have never opened a first premier account although it is showing on my credit report. I have tried disputing, calling, etc to no avail!!! I was incarcerated at the time this account was opened. I have tried everything!!!! I don’t know why they are able to continue in business!!

      First PREMIER Bank - Retail

      Date: 02/21/2024

      Hi Patricia,
      If you feel a First PREMIER Bank credit card account was fraudulently opened, please complete and return the affidavit found on the Federal Trade Commission’s website https://www.identitytheft.gov/.
      You may send the completed affidavit, as well as any other supporting documentation to:
      First PREMIER Bank
      Attn: Security
      PO Box 5524
      Sioux Falls, SD 57117-5524
      If we can be of further assistance, please call Customer Service at 800-987-5521.

    • robert j

      Date: 01/30/2024

      robert j

      Date: 01/30/2024

      debt settler settle my account charge off first premier bank gave me a cancellation of debt they got license to steal thanks it was not a very large sum of money 1,200.00 it was a great rip off to me i do not want to give a good review their was no relief to me or my credit report the fees late are more than the loan never again my review is one

      First PREMIER Bank - Retail

      Date: 01/31/2024

      We're sorry to learn you had a negative experience. Please give us a call at 1-800-987-5521 if there is any assistance or information we can provide. Thank you!

    • Paizley C

      Date: 01/30/2024

      Paizley C

      Date: 01/30/2024

      I have filed many days ago and have put my security posit down to get a secured credit card. My application has been pending for a while now. They have not emailed me or kept me updated on any of the process and now when I tried to call to get an update, their phone systems do not work and keep repeating itself as if I’m not putting in my social etc. and now I feel like I’ve lost out on all that money I put as a secure deposit.!!!! Not a good bank !!! I want my money back

      First PREMIER Bank - Retail

      Date: 01/31/2024

      We're sorry to hear this. You
      may be able to find more information about your application here: https://openmypremiercard.net. Or, you
      can call our Application Status Team at 1-866-949-5800. Thank you!

    • Lafayette L

      Date: 01/19/2024

      Lafayette L

      Date: 01/19/2024

      First Premier Bank want give a refund of money on my credit card and I need help from bbb to get the refund from money took in credit fraud and was being stolen from card please reply back as possible because First Premier Bank want help me get the refund thanks sincerely appreciate Lafayette Love $200.00
      01/19/2023 l $1200

      First PREMIER Bank - Retail

      Date: 03/14/2024

      Hi Lafayette,
      We are sorry to hear of your frustrations. Please call Customer Service at 800-987-5521 for assistance.

    • MICHELLE C

      Date: 12/18/2023

      MICHELLE C

      Date: 12/18/2023

      I regret having a card with this company .I closed out my account and it was also charged off.I lost my job ,so I wasn't able to pay my credit card debt anymore.Tbe company took money out of my bank account , without my permission,and caused it to overdraft .I was told be an employee working at Premier bank that legally they had every right to take out of my account even though it was closed and a charge off .I have reached out to my bank and it's under investigation .

      First PREMIER Bank - Retail

      Date: 12/19/2023

      Hi Michelle,

      We are sorry to hear of your frustrating experience and would like to help.

      Please submit a formal complaint to the BBB or call Customer Service at 800-987-5521 so we can confidentially review your account.

    • Terrence R

      Date: 11/30/2023

      Terrence R

      Date: 11/30/2023

      Hello I’ve made a payment of $189 then they turned around and sent me another bill for the same amount saying I didn’t make a payment I also pay my bills on time or ahead of time so with that being said, I turned around and paid them again and told them to close my account which I think they failed to do so because a year later they telling me my account was just closed which I find impossible when I called to straighten things out the employee was very rude and disrespectful and not only that they had kept my deposit saying I had remaining balance which I feel is a lie when I had closed my account. I don’t not recommend this service to anyone bad business. Last but not least they reported me to the credit bureau for that same amount $189

      First PREMIER Bank - Retail

      Date: 12/05/2023

      Hi Terrence,

      We are sorry to hear of your frustrations.

      Please submit a formal complaint to the BBB, so we can address these concerns confidentially.

    First PREMIER Bank - Retail is BBB Accredited.

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