Reviews
This profile includes reviews for PREMIER Bankcard's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 91 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromJuan G
Date: 01/16/2025
5 starsJuan G
Date: 01/16/2025
Great company always help me when in need and understanding of my situation and great to work with
PREMIER Bankcard
Date: 01/21/2025
Hi Juan,
Thank you for your positive comments. We appreciate having you as our customer!Review fromJinnifer F
Date: 12/27/2024
1 starJinnifer F
Date: 12/27/2024
I get at least 10 calls a day from numbers associated with this company. The thing is, I don’t have a card with them, nor have I ever. I checked my credit report, so I know it’s not a case of fraud, but they won’t leave me alone, nights and weekends included. If they treat their non-customers this poorly, imagine how bad it is for the actual customers.PREMIER Bankcard
Date: 01/02/2025
Hi Jinnifer,
If you continue to receive these unwanted phone calls, please visit https://www.fcc.gov/consumers/guides/stop-unwanted-robocalls-and-texts for more information and to file a complaint.Review fromTaria S
Date: 11/13/2024
1 starTaria S
Date: 11/13/2024
This is the worst company ever, I paid my bill on the 25th of October with my checking account, they took the money but holding it for 20 days. I have bills I need to pay on time and they are messing me up with my rent. I am going to close this account with them and will never ever use them again in life you are horrible and do not care about your members at all. What a horrible experience never again.PREMIER Bankcard
Date: 11/13/2024
Hi Taria,
We are sorry to hear of your frustrations.
Please submit a formal complaint to the BBB or call Customer Service at 800-987-5521 so we can confidentially review and discuss your account.Review fromStar M
Date: 10/29/2024
1 starStar M
Date: 10/29/2024
Ok I paid 162.07 yesterday cause it said that’s what I owed,I only 90 credits….wheres the rest of my money,also last time I paid 220 cause they charge like twenty thirty dollars late fee and I got that payment like six days laterPREMIER Bankcard
Date: 10/30/2024
Hi Star,
We appreciate our customers and would like to better understand your concerns. Please call Customer Service at 800-987-5521 or submit a formal complaint with the BBB.Review fromKevin D
Date: 09/18/2024
1 starKevin D
Date: 09/18/2024
September 18th, 2024
This company does not offer Auto-Pay in any way shape or form. A $39 late fee hits your account the day after your due date, should you forget to make your payment. How convenient! App needs an overhaul.
Consider another bank to build credit because this one will fee you to death!PREMIER Bankcard
Date: 09/18/2024
Hi Kevin,
We do not currently offer automatic payments. Please call Customer Service at 800-987-5521 to discuss other payment options available to you.
We are sorry to hear you were not satisfied with our product and understand our cards do not fit everyone's financial situation.
PREMIER is continually looking at enhancements and improving our customer experience. We appreciate your feedback!Review fromNikole S
Date: 09/05/2024
1 starNikole S
Date: 09/05/2024
Horrible corporation
This company likes thanking advantage of people. I had to pay 35.00 for express shipping for my second card. Because the first one never came in the mail.
And waiting an additional 3-4 business days for the card is completely ridiculous.PREMIER Bankcard
Date: 09/09/2024
Hi Nikole,
We are sorry to hear you are having issues receiving your card. Please call our Customer Service Department at 800-987-5521 to obtain additional information regarding the status of your credit card.Review fromSev N
Date: 08/29/2024
1 starSev N
Date: 08/29/2024
Worst credit card in all time
They will extort you and keep payments even after clearing , they customer service is not helpful.
This should be the worst credit card company.PREMIER Bankcard
Date: 08/30/2024
We are sorry to hear that your card is not what you hoped it would be and for any negative experience.
If you’d like to submit a formal complaint to the BBB, we can discuss your account details with you there in a confidential manner.Review fromHillary D
Date: 08/29/2024
1 starThey don’t have an Auto-Pay option!!!!! How does any card/service/whatever in 2024 not have an option to set up automatic payments?! Especially a card that is intended to help people rebuild credit. After getting approved, I immediately logged into my account to set up auto pay but couldn’t find the option. I checked the FAQ section and it said it was an option. So I called customer service and was told that they used to have auto-pay but took it away during the pandemic since so many people lost their jobs. People can turn off autopay if they don’t want it anymore so it makes NO sense to remove the option altogether. It’s so ridiculously inconvenient. Now I have to worry about this bill every month on top of everything else I have going on.
Signing up for the card is a pain and it wasn’t clear that you have to pay the program fee upfront once you’re approved to activate your account. But I tolerated that.
I plan to drop this card as soon as I am sure it won’t damage my credit too much to do so. I need to replace it with one that is user friendly.Review fromTylor H
Date: 08/07/2024
1 starTylor H
Date: 08/07/2024
Worse bank will rob ur social security benefits would rethink them asp ...PREMIER Bankcard
Date: 08/08/2024
Hi Tylor,
We are sorry to hear you are not happy with our product and understand our cards do not fit everyone’s financial situation.
If we can be of further assistance, please reach out to Customer Service at 800-987-5521.Review fromPauline W
Date: 07/31/2024
1 starPauline W
Date: 07/31/2024
Company provide false details when applying for card to make sure they receive commission.
I have to pay program fee in 60 days timeframe. My account was closed because rep asked for account when I offered to pay the following day.
Rep asked for checking account info. Account number was off. Card was closedPREMIER Bankcard
Date: 08/01/2024
Hi Pauline,
We appreciate you reaching out and are sorry to hear of your experience. We’d like to further discuss this with you in a confidential manner, please submit a formal complaint through the BBB.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.