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Business Profile

Extended Warranty Contract Service Companies

Patriot Warranty

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Extended Warranty Contract Service Companies.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 221 total complaints in the last 3 years.
  • 15 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had gotten an extended warranty on my 2016 **************************** in April 2022 I think. I traded it for a new ****** and canceled it on March 2022. They said they would refund my money but haven't yet. I have tried to contact them and get a run around. Please help me with this matter.

  • Initial Complaint

    Date:08/27/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since I had my *************. About extended warranty from Patriot warranty. A bike in the shop four times and they say they don't cover the part and labor. They said they don't cover that but I've been paying Patriot warranty. I'm trying to see if they give my money back a lot of money I've been paying them. Now when I call them Patriot warranty. It will not go through. But they're going to be a warranty place they should have somebody answer the phone but no answer. I get the answer service and they say they they told me they will have Patriot warranty call me back. but nothing when I call nobody answered not even answer service. What can I do about that. All the money that I give them.

  • Initial Complaint

    Date:08/27/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Patriot Warranty for $******* through Jonathan ******* back in July 2020. In Feb. of 2021, I made a claim in which they turned down. They came up with some kind of story that they couldn't except my claim, and was instructed by Jonathan ******* that I should cancel my warranty for a refund. I did this and received a cancellation and release agreement from them on March 9th, 2021. It states that I would be paid within 60 days upon receiving required info which I provided. I have sent over 80 emails, with a few responses that tells me the check is on the way, and any time that I can reach them , Jonathan comes up with an excuse, like they have so many that it takes time. I have made over 100 phone call and only got through a dozen times or so, and Jonathan explains that it was held up in finance but will mail out the end of the month. That was 17 months of calling and emailing, and still nothing.

  • Initial Complaint

    Date:08/27/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had my ***************** truck needed a new water pump. The work was done on 7/19 2022. ****** dollars was approved for the work. I had talked with J ******* and was told he would send the ****** dollars to ************. He never did. ************ is still waiting for their money.

  • Initial Complaint

    Date:08/26/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried since 8/22/2022 to contact a live person. All I get are pre automated recordings, and no one has contacted me back. Also the phone numbers are incorrect for the most part! I have problems with my truck and wanted to know what the process is to get my vehicle fixed.

  • Initial Complaint

    Date:08/26/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    amount ******* they took out my account I did not authorize it any help to get my funds back . They are a ***** company did not know this at the time was suppose to be a quote and I was gonna get back with them . I have called stayed on the phone for an hour just the patriot music playing telling you to select numbers nobody never pick up. I have made several attempts please help get my funds back for something I didn't get or purchase

  • Initial Complaint

    Date:08/24/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought an extended warranty from Patriot Warranty for my 2018 ****** for $**** in full.
    I have been trying to contact Patriot Warranty by phone and E-Mail. Nobody response. The phone on the website does not even work anymore.
    I have repairs on the vehicle that need to get done but have no way to reach anybody at this company.
    I paid for a warranty that I cannot use because the business does not exist anymore or chooses not to respond to any customer.

  • Initial Complaint

    Date:08/22/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Just found out that pariot warranty does not do warranties in ********** they been taken my money every month for 2yrs and I would like to have my money back

  • Initial Complaint

    Date:08/19/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In October 2021 I became a client of patriot warranty for extended auto warranty. I then paid for November, December, January, February. My car went into the shop January 31 2022. Has been there since. My car needed a new transmission which is covered under my contract with them but they do not want to pay for it. Myself and ************ of ********* have been after them. I have since filed two complaints with the Attorney general's office. I cannot afford to pay that much money out of pocket. I need my car back.

  • Initial Complaint

    Date:08/18/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a warranty with Patriot in May 2021 for $**** for my vehicle. Mid July 2022 I started contacting this company to start a claim which is the process. As of today i have not received any correspondence whatsoever and I've called at all hours of the night and weekend. When I do get someone on the phone they always take my information and see where I have been calling. It is very frustrating and this company was recommended by the car dealer at the time. At this point I am just trying to get a call back for the issue with my vehicle. However, given the rating for this company and reading all the complaints, it sounds like I made a bad choice and maybe get out of it what I can. If you can help me with speaking with someone who can start a claim it would greatly be appreciated.

    Thank you,

    Willie **********

Patriot Warranty is NOT a BBB Accredited Business.

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