We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Extended Warranty Contract Service Companies

Patriot Warranty

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Extended Warranty Contract Service Companies.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 220 total complaints in the last 3 years.
  • 15 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/27/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In April 2021, following a recommendation from a friend, I took out an extended auto warranty with Patriot Warranty. The warranty was 5 Years/ 100000 additional miles for my 2014 *************. ******************************************************************************** My car went into ************************* service department in July 2022. It was there for about 3 weeks while ******** and I attempted to contact Patriot Warranty. I personally called numerous times on a daily basis. I left messages on an answering machine for the various departments. I just wanted to speak to someone and I didn't care who they were or what department.
    I even pretended to be someone interested in securing new coverage. Once I spoke to someone who said they were an answering service, again I left a message. After leaving so many messages that were not returned I soon realized this company was a ****. After 3 weeks and the likelihood that I would soon be paying storage, I had my car towed home. **************************************************** I cannot afford a lump sum payment to fix my car. ********************* I don't have reliable public transportation. If Patriot would just return my money I could get my car repaired. I need to get my car repaired before the ** winter hits. I was not allowed by Patriot Warranty to use the service. Therefore they breached the contract and should return my money! How can any company feel it is okay to dupe people, just take their money without performing the contracted service. **************************************************************************************************************************************************************************************************** It appears, the bottom line is nobody can expect to have their claim honored regardless of the circumstances.

  • Initial Complaint

    Date:09/23/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid Patriot Warranty $***** for Auto Warranty and they will not refund my money back to me since their warranty does not work in the State of ********** and they still sold it to me. I had filed a claim with them but they do not response to me. I have left numerous of emails and phone calls no response from them.

  • Initial Complaint

    Date:09/21/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a (5) five year automotive protection plan from Patriot Warranty for the amount of $*******usd. on/around 07/2022. I have made over 25 attempts via calls, emails and text starting 08/2022 to contact Patriot Warranty with no success! They have not made any attempts to return my inquires!

  • Initial Complaint

    Date:09/19/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased Patriot Warranty Insurance as an extended warranty coverage for my 2018 ****************. Starting a little less than two weeks ago, I'm trying to contact the carrier for assistance with warranty repairs without any response from them. My mechanic have tried to contact Patriot Warranty numerous times, but with no sucsess either. I was wandering if you could help to make this company cover all the necessary repairs or issue a full refund for my premium and amount that I have to pay out of pocket for my repairs that I would not have to pay otherwise, If I would have a coverage from a reputable company.
    Sincerely,
    I.******

  • Initial Complaint

    Date:09/15/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It has been a nightmare dealing with Patriot. My complaint is they have continually lied about sending my oil change reimbursement, then they said I have to send it in again where it clearly is in the system(you can see it). They lie, lie, lie. I just want my reimbursement.

  • Initial Complaint

    Date:09/15/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 1, 2021 purchased a motorcycle warranty for $******* For the past 5 weeks I have been trying to reach the company to file a claim, there has been no response to voice-messages or emails. We want our money back. will Provide supporting documents upon communication with anyone at Patriot Warranty or BBB.

  • Initial Complaint

    Date:09/13/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I persist a car warranty on 1/1/22 This company no longer covers ********** I pay $**** for a 5 year warranty Trying to get a refund Send 3 emails no response phone calls no response

  • Initial Complaint

    Date:09/07/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2019 I purchase an extended warranty (premier elite) for my car plus the rim and tire warranty.
    In 2020 I used it and I had a hard time for them to pay the whole repair. but the dealer took what they paid.
    now in 2022 I need another service for my car and I can't get ahold of any one to get a claim. And as I kept on researching and I notice that their website now mentions that they stopped servicing **********. What the heck so why was I not notified and what happens am left in limbo. I was finally able to get a rep on August 12th and they gave me a claim number so the dealer sent them an email and the warranty only pays for parts no labor, what they heck when we all know that labor is the most expensive part of the repair. Yet that was not on the contract.
    Now am on limbo and how do I get my money back??? I really need your help. Are they willing to pay for the repair the whole cost (diagnostic, part and labor). or a refund for me to pay my repair.

  • Initial Complaint

    Date:08/31/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been call for several days. No one answers, also left email no reply. I have been with them for about 1 year. I would like all my money refund back to me.

  • Initial Complaint

    Date:08/30/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to contact patriot warranty for several weeks to file a claim for work done to me car. They will not answer or call back. I think they took my $**** and are out of business??

Patriot Warranty is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.