Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/23/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a silencer, went through all the paper work, fingerprints, picture, the works. Submitted to the ATF Wednesday before Thanksgiving, approval from ATF Tuesday after Thanksgiving i was impressed with the ATF. Waited the "mandatory" 7 days it ended on the 16th of December still haven't shipped my silencer today is the 23rd. I have talked to silencer central on multiple occasions and just to get lied to by multiple customer service people, and when i call out there lies they say I am rude, just tell the truth its not hard!! It's sad it took the ATF less time that it did silencer central to ship my item out. I've heard every excuse known to man, it's the mails fault is the best, how can it be the USPS when it's not even shipped. 1500 dollars is a hard lesson to learn but it's one I will not make again I am sure of that!! I guess next step is to file fraud charge on credit card and call the ATF.

  

  Business Response

  Date: 12/24/2024

  ****, we understand your frustration. To be more clear, your CLEO notification was acknowledged on 12/09/2024, which then started the seven-day hold. It was shipped to our FFL in your state and delivered on 12/20/2024. The FFL will then ship to you within 1-3 business days.  Please keep in mind that due to the holiday, it might be delayed. You will receive an email with the tracking number once shipped. We truly apologize for any inconvenience. If you have any questions or concerns, please
  feel free to reach out to us at ***** ********* 

• Initial Complaint

  Date:12/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Banish 46 V2 and received a damaged product. The silencer had clearly been dropped and there were gouges on the rifle end. I sent photos to them immediately and they said it was unacceptable that it arrived this way and would be in touch on a solution. The only solutions given to me were to 1) send it back and have them grind away the damage or 2) pay the ATF form-4 fee ($200) to return it. Their satisfaction guarantee doesn't cover manfacturing/factory defects.

  Customer Answer

  Date: 01/02/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  ***** ****

• Initial Complaint

  Date:12/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a silencer that requires a proprietary muzzle device, that was purchased at the same time . Upon receiving silencer, muzzle brake was not included. I was informed when I spoke with customer service about this that muzzle device was on back order. Since then I have been talked in circles whether muzzle device is in stock or not and when I would be receiving. At one point the customer service representative told me “ they’ll get to it when they get to it”. The last communication with them was that they had received the device from manufacturer and I would be getting one shipped out soon. It has since been three weeks and still no shipping information has been received. Total back order timeframe is over 3 months now.

  

  Business Response

  Date: 12/09/2024

  ****** we sincerely apologize for the inconvenience in the delayed shipment of the back ordered parts. Good news! A new sales order was created today, December 9, 2024, and it should ship out this week! Please keep an eye on your emails and reach out to us at ***** ******** if you have any questions. Again, we apologize for the inconvenience and appreciate your patience!

  Customer Answer

  Date: 12/09/2024

  I received shipping information today, but it is for the wrong muzzle device. I already received them. The muzzle device I’m waiting on is for “Speed K” silencer

  

  Business Response

  Date: 12/10/2024

  Good morning ******

  I have reviewed the sales order that was created for the 1/2x28 and 5/8x24 muzzle brakes for the Banish 30 Gold. I closed this order at your request as you indicated that you received these. I have created a new $0 sales order for the BANISH Direct Thread Mount M13.5x1LH which is needed for your Banish SpeedK. This item is currently on backorder with an unknown eta. This item did not ship initially due to a SKU issue after a system update showed items in inventory due to an old SKU number. The correct SKU is now on the sales order and will ship when we receive these items. If you have any other questions or concerns, please feel free to contact us. I will also be reaching out directly. Thank you!

• Initial Complaint

  Date:12/07/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a product on 12 nov, a shipping label was created but nothing else happened. I contacted the company on 21 nov (see email screenshot) and was given excuses to why nothing had happened. I contacted them again on 26 Nov and was told to wait. On 29 Nov I requested a refund, later that day I again recieved an email saying my order had shipped but it was only showing that a label had been created, just like the first time. I contacted them immediately to stop the order, they did not contact me back. I recieved a package from them, I assume it's the part but I have not opened it. I cannot get straight answers from anyone at this company and have no faith I will get my money back without intervention. Also, when they asked for the last four of my social and DOB, that was a huge red flag to me.

  

  Business Response

  Date: 12/09/2024

  ****, we sincerely apologize for the inconvenience in the delayed shipping. Good news! The tracking number, 9400136208271288979592, shows it was delivered on December 6, 2024, 12:05 pm. Again, we apologize for the inconvenience and appreciate your patience! 
  
  We did also want to give an explanation as to why we ask for the last four of your social and date of birth. We take security and protecting your information very seriously. We would never want to divulge any information to the incorrect person, which is why we ask for those things to confirm your account. We hope you understand.

  Customer Answer

  Date: 12/10/2024

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I requested a refund prior to the second shipping label being created and I again requested a refund before the item shipped. I do not want the item and want to return it, free of charge, for a full refund.
  
  
  
  Sincerely,
  
  
  **** *******

  

  Business Response

  Date: 12/12/2024

  The customer's order was mailed on 11/13 but was never received. Once the package was determined as lost, Silencer Central then mailed a replacement package. As congruent with our policy, Silencer Central will replace the product or else refund via gift card once the product is received. As the package is lost and cannot be returned, Silencer Central replaced the product, delivered on 12/06/24, and is declining a refund.
  
  You can see the tracking information here: 
  **********************************92
  
  Please see our refund policy here: 
  ****************

• Initial Complaint

  Date:11/11/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase date:9-23-24. Law enforcement notification was received on10-11-25, I realize there is 7 day wait before they can ship to my state authorized ffl dealer and I should receive tracking info from there yet silencer central has not shipped to dealer. I have contacted customer service several times and although reps were courteous, no reason for delay only say they will reach out to shipping dept.. 28 days from acknowledgement of notification letter to law enforcement. Unacceptable practice .

  

  Business Response

  Date: 11/20/2024

  Hello,

   

  It appears that this package was shipped to our Location Manager and was delivered today, 11/20. The tracking information for the package going from our Location Manager to the customer should go live within the next few days. 

  ********************************************************************************

   

  Customer Answer

  Date: 11/20/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:11/06/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Banish Gold 30 on 4/15/2024. ATF Approval happened on 7/29/2024 and the product was received minus the muzzle brakes on 9/13/2024.
  
  The merchant provided no notifications that I was being shipped an incomplete product. I contacted the merchant multiple times and they stated the brakes were back ordered and I would have them in a couple weeks.
  
  I gave them a few weeks before contacting them again. I have had numerous interactions email, phone calls and text message over this multi-month period to try to resolve the issue and get the critical piece of the product I paid for and the merchant keeps stating 'soon', but fails to provide the complete product I purchase. Without the muzzle brakes, I essentially paid for a $2,000 paperweight.
  
  I want the merchant to either deliver the muzzle brakes that would have been included or issue a full refund for the entire purchase price.

  

  Business Response

  Date: 11/11/2024

  *** ***** was advised by a Customer Service Supervisor via phone on 11/08/24 that his item was shipping with FedEx tracking ************* *** ***** understood and thanks the Supervisor for the assistance.

  Customer Answer

  Date: 11/11/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *****

• Initial Complaint

  Date:10/28/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Suppressor from Silencer Central back in June 2024. I did the four payment plan as I knew it'll take four months to get approval. Today (10/28) I called customer service and they claim they have not submitted the application to ATF. Which means that I would have to wait another four months to receive the suppressor. I do not appreciate being lied too in order to get my business. In other words they induced me into a binding contact. In which is against the law. I have spoken to other dealers they said it only takes 3-5 days to get approved. So, I do not understand why they told me four months. At this point I'm dissatisfy with this transaction and I want my full refund back. Then we'll go our separate ways. But, no that is to easy. They want to keep 25% of my hard earned money for their incompleteness for not submitting my application on a timely fashion. Like I said I want 100% of my money back. They do not deserve free money.

  

  Business Response

  Date: 11/20/2024

  Hi,

   

  Per Silencer Central's policy, you may cancel within 30 days provided that the application is not submitted. It looks like when we last spoke to the customer in June, they were aware that we still needed photo and prints to move forward. We are more than happy to move forward and get the customer submitted per our policy.

   

  **********************************************

  
  Thanks,

   

  

  Business Response

  Date: 12/02/2024

  Silencer Central is denying a refund, congruent with our policy. Customer's purchase does not qualify for a refund. 

   

  **********************************************
  
  

   

   

  Thank you,

   

  Customer Answer

  Date: 12/02/2024

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because it's a policy it will not hold up in court of law. I understand that your policy is another way of stealing from the consumers.
  

  I did receive a message from Jason. He mentioned some options. Well, I'm sorry there is only two options. REFUND MY MONEY OR WE WILL GO TO COURT. Your choice is going to court. That is fine, because it will cost you more money.

  My attorney is amazed that will not take care of the customer. 

  
  
  Sincerely,
  
  
  
  ***** ********

• Initial Complaint

  Date:10/28/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I placed my order on September 30th, the item was listed as being in stock. I was told the item would arrive last week, and be prepped. I reached out today (October 28th, 2024) and was told there is no expected arrival date of the item. I have reached out to the business for updates over the course of time. I would like a full refund or exchange to an item that is actually in stock.
  In the company exchange policy, it states refunds must be within 30 days, since there have been updates from the company other than the ones I initiated I am extremely unhappy. When I placed the order the item was in-stock, if there was a change I should have been notified and updated on the new information.

  

  Business Response

  Date: 11/11/2024

  *** ******* ****** was switched to a different product on 11/09/24 and is now ready to be certified. 

  

  Business Response

  Date: 11/12/2024

  Silencer Central's Sales Manager **** ****** has reached out to the customer and was submitted to the ATF today. Silencer Central now has several follow-ups scheduled to check on *** ****** and be sure that all is going well. 

  Customer Answer

  Date: 11/13/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:10/20/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The reason behind my complaint against silencer central is that once my 7 day law enforcement waiting period was over I expected to have my Buck 30 mailed to me. However after reading reviews I became suspicious that what has happened to so many other customers was happening to me aswell. My waiting period was completed on 10/14/24 and in the days to follow I contacted 3 different customer service agents and a Supervisor to help find out the reason for no shipment. All of them agreed that my silencer was in stock and should be shipped. All of them also gave excuses why it might have not shipped. Reasons such as : it should ship any day, the hurricane "I live in Indiana ", and their go to excuse of -"we are doing inventory ". I understand my money spent is small to them but to my family and I it's a big deal. I've worked in manufacturing my entire life and we ship to customers daily. In all my years I've NEVER lied to or belittled a customer as they have me. I was in need of having another one of my rifles threaded but I can't see trusting them after being lied to by a staff that is obviously well rehearsed in treating customers poorly after taking their money. Tomorrow will be 1 week waiting for a product to ship that they say is in stock and ready. Being upfront and honest is by far the most important thing to remember when dealing with customers and Silencer Central appears to coach it's staff to avoid the truth at all costs when it comes to unsatisfactory service. I will continue to update everyone on my future treatment and give honest feedback to anyone who wants to read it.
  Sincerely
  *** ******

  

  Business Response

  Date: 10/25/2024

  Silencer Central's Indiana Location Manager was on hold until 10/25/24. The customer's package is in queue to ship now. We apologize for the confusion. 

  Customer Answer

  Date: 11/01/2024

  Product has been delivered and this case can be considered resolved.  I accept their resolution. 

  Thanks 

  *** ****** 

• Initial Complaint

  Date:10/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a silencer kit from Silencer Central, the Banish 30 Gold package, I bought and paid for the product on March 25th, 2024, I had to undergo a mandatory background check through the ATF, which is required by law and standard procedure, but this can take up to several months which is not an issue. Once I was approved I received an email from the ATF and Silencer Central stating as such, this was in September of 2024, I then received an email from Silencer Central a short time later stating that the critical mounting adapters (muzzle brake devices) that I had purchased as part of the kit were on back order, after I had already paid for them back in March, so I reached out to the company a several times to try and get an estimated time of delivery and finally heard they would be sent out at the end of October, however, they also had made available for purchase on their website the exact 2 muzzle brake devices that I had bought and paid for. I inquired to them about sending me the muzzle brakes they owe me and had available in stock, a representative of their company had told me they had a limited number in stock, as a customer who had already paid for them, I thought I would be entitled to receive my product, they told me I had to wait until the end of October. I then asked if I order the ones they had in stock if they would refund me for the ones they owed me, they said this would be ok, so I placed an order on October 11th 2024. I spoke with Silencer Central on the 18th of October 2024 and they informed me that those were now also on back order. Silencer Central sold me a non-functioning silencer and is failing to remedy the situation by providing me with the parts to make it functional as was advertised by them.

  

  Business Response

  Date: 10/25/2024

  Silencer Central refunded ******* * **** $278.00 on 10/22/24 for his muzzle brakes as we are backordered.