Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Silencer Central has so many problems that its a wonder they stay in business. They lost my payment information, lost payments, continually disable my login, website malfunctions making completing needed forms impossible. My order is almost a year old, however the due to billing department losing track of my payments, when I check the website is shows no payments! The website continually disables my account, the AFT form error prevents me from finalizing the process. They have a seriously incompetent webmaster running the show which has turned my order process into a nightmare, causing me to spend hours on the phone and typing online to the customer service department requests to fix issues that never get fixed. I asked for a refund and they say I cannot without losing a large chunk of the money I have paid to them. I want a FULL refund, to cancel my order so I can go elsewhere to complete what should be a simple purchase. Please help me get these guys off my back!@!!!

  

  Business Response

  Date: 11/01/2024

  Customer ******* * ******** CLEO notice to his county Sheriff is currently in route. Once received, a seven day hold is required by the ATF before the customer can receive his suppressor. Silencer Central is acting within the parameters necessary to deliver the customer his suppressor and hope to have it in his hands soon. 

   

  Link for Tracking for CLEO Notice:

  ********************************************************************************

  Link for Return Policy: 

  
  **********************************************

   

  Thank you, 

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not happy with the service that I have been getting. I can easily get a suppressor in 3-4 days with another company. I asked for my money back and they do not return the money, they issue you credit on a gift card for their company.

  

  Business Response

  Date: 09/05/2024

  Unfortunately, Silencer Central does not have any control over ATF wait. Customer was recommended to do Certification appointment to submit and declined. Our cancellation policy is stated here: 
  

  ****************

  
  
  Thank you,

• Initial Complaint

  Date:08/14/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  • 7/5/24 (Day of ATF approval) paid Silencer Central
  • 7/8/24 I Received 4473 and returned 4473.
  • 7/11/24 CLEO confirmation received,7-day waiting period began.
  • 7/17/24 - Waiting period completed.
  • Thursday 7/18 I emailed SC to confirm that the 1st leg of shipping would begin. Response from SC- “order would enter the shipping queue Friday 7/19/24.”
  • Tuesday 7/23/24 I emailed SC asking if my order had shipped out on the 1st leg shipping process. Response from SC – “Your order is in the shipping queue but was delayed due to a thread mount being backordered”.
  • I responded to the email asking for solutions and options. On 7/24/24 I called Silencer Central and asked them to ship my silencer without the backordered thread mount. I was told that they would take care of it and my order would ship out.
  • On 7/25/24 I sent an email to Silencer Central to confirm my call request to ship my order without the backordered thread mount. Response from SC - “if my order did not ship out this week (7/25- 7/27) it would go out next week”. “Next week” would be the week of 7/30.
  • Friday 8/2/24, (16) days after my CLEO waiting period ended and I have not received tracking notification.
  • I sent an email today 8/2/24. SC response – “order would be shipped out right away and to call if I did not receive a notification by 8/13.
  • On 8/13 I did not receive a notification. I called Silencer Central, and the customer service representative told me that no escalation on shipping was ever sent by Silencer Central to the shipping department nor where the requests to ship my order without the backordered mounts. Once again, I was promised that this would be taken care of right away. It has been almost 30 days. Silencer Central cannot provide me with any information whatsoever about my order. They cannot tell me if they even have my order or when it will ship. Essentially Silencer Central collected my money and has shown that they have no intension of shipping my order.

  

  Business Response

  Date: 08/16/2024

  Contacted Mr. ******* via phone on 08/16/24. Advised that his Banish Backcountry suppressor has been misallocated and cannot be found in our warehouse. Advised customer that we can resubmit him to the ATF on a new suppressor for no additional cost. Advised that a refund of the invoice was also an option. Mr. ******* opted for the refund of 100% of his invoice and stated that he would ship back the accessories that were shipped to him 08/12/24. Advised customer to reach out for a return label when the accessories are received.

  Customer Answer

  Date: 08/16/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *******

• Initial Complaint

  Date:08/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: October 26, 2023
  Did not receive product until April 2024 due to ATF wait time. Product I was supposed to receive was a working 22 silencer. Silencer that Silencer Central shipped is defective and they knew this and could not sell them, so they made this part of a promotion that if you bought another silencer, you received this one for free. Their silencers are not silent and when I called and complained about the 22 silencer not working, I was told you got it for free, what do you expect. They have refused to do anything to rectify the situation.
  
  They advertised this promotion in magazines and by sending out emails and have even been on ******** ******** promoting how they are the leading industry in silencers.

  

  Business Response

  Date: 08/12/2024

  ***** was unhappy with the sound reduction of the Banish 22k, as he anticipated it to be completely silent. We do not advertise any suppressor as being completely silent, but rather to reduce noise. As per our policy, we offered at the time of complaint for ***** to send in his product with a label that we would provide so that we may test it to be sure that it is up to spec. ***** declined this and requested a refund, which our policy prohibits. 

  Please find the link to our policy below: 

   

  Thank you

  Customer Answer

  Date: 08/12/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: All silencers are suppose to be silent with subsonic ammo.  When I called to complain about the 22 suppressor the response I got was.  It was free What did you expect.  They knew it would not work.  That is why they packaged it in a buy one get one free.  The 22 suppressor was not even listed on there web site so no info was available for it.   
  
  
  
  Sincerely,
  
  
  
  ***** ********

• Initial Complaint

  Date:07/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent my firearm to have the barell threaded
  
  Your order SO-****** is confirmed.
  
  
  Item Qty Total
  Barrel Threading Service 1 $124.99
  1 $0.00
  360 SHIPPING COM 1 $39.99
  Total
  $164.98
  
  I requested a adress change 3 seperate times i was notified it was changed each time.
  cases.7**************_9670735_2167796.8874795dff@*******.email.netsuite.com
  
  They shipped my firearm back to my old address i again requested my adress be updated i was told they can not do anything about it. Currently at my old address waiting to get it so it is not stolen. So far have lost a half days work.

  

  Business Response

  Date: 08/01/2024

  Mr ******* has received his barrels. In addition, we will be refunding his gunsmithing for the inconvenience. 

  Customer Answer

  Date: 08/01/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  ****** *******

• Initial Complaint

  Date:06/13/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have purchased 6 suppressors from silencer central and each one has had problems. We ordered the last two suppressors in 09/23, ATF approval in 12/23, the 4473 was completed that month. Notification to the state was made, EZ payments were completed 05/03/24. On 5/11/24 still hadn’t shipped, so we called and were told the order is complete and is in “the shipping queue” for bulk shipment to our state. When we asked when the shipment is going out the operator said she didn’t know. when we asked to speak with someone who knew, her response was nobody knows. We waited until 05/20/24, it still not shipped. About a week later we get a card in the mail for 10% off our next purchase. Called back on 06/06/24 and no one can explain why it hasn’t shipped and it has been escalated to the “director of the company”. Requested a call back from the director and never received a call from anyone. Called again on 06/10/24 and was told by Elizabeth there may have been something on back order but everything is in stock now except a pouch and she would ship the order w/o that immediately. Called today 06/13/24, it still has not shipped. Spoke with Jordan and he said it hasn’t shipped because of a back order issue and it has been sent to his director. So one month after our order was complete and ready to ship, now there is a “back order”. We requested a call from the director who everyone has said is “expediting this for us” and was told today they don’t speak with customers. This seems to be their MO when something goes wrong. Feed them the company line and ignore. They have accepted $3,000 of our money and refuse to give us our merchandise and refuse to give us any answers that don’t change from call to call. At a certain point doesn’t this become theft, we paid for the product we have an ATF tax stamp stating we are the owners and they are refusing to surrender it to us.

  

  Business Response

  Date: 06/19/2024

  ** ********** package (SO******* and SO-******) has been shipped out from our facility and has arrived at our FFL in his state via FedEx today. Please see the tracking below.

   

  *************************991&trkqual=12027~*********991~FDEG

   

  Thank you.

   

   

  Customer Answer

  Date: 06/25/2024

  My items were delivered today 6/25/24.  Thank you for your assistance getting this resolved.  I’m not sure it would have happened without your attention.  Please close this complaint.

• Initial Complaint

  Date:06/05/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place takes your money and sits on you suppressors and doesnt ship them
  shipping label created 5/17/24 still not shipped
  5 days and 5 different conversations being told there shipping that day and still have not shipped

  

  Business Response

  Date: 06/12/2024

  Hi there. 

  The labels for shipments are created ahead of time. This package has left our facility and arrived to our FFL in the customer's state yesterday 6/11/24. The tracking number for the customer is live and the package is due to be delivered on 06/14/24. Thank you. 

   

  SC to FFL: **********************************570 Tracking: *************************993&trkqual=12027~*********993~FDEG

   

  FFL to Customer: **********************************570
  
  

• Initial Complaint

  Date:06/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On may 2nd 2024 I received my banish 30 gold supressor from silencer central. Upon trying to use it, I found that the thread adapter muzzle brake threads were already damaged. I contacted silencer central and was told I would be shipped a replacement. I have called multiple times a week since that date and have got the same answer every time I call. They say they will get it shipped out as soon as possible, but it never ships. For paying $2256 to them, I would think they would want to help me out with something that should have been handled long ago. I have had my supressor since may 2nd and haven't been able to use it.

  

  Business Response

  Date: 06/12/2024

  Replacement muzzle brakes are shipping to the customer and due to be delivered on 6/13/24. 

  Thanks,

• Initial Complaint

  Date:05/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see attached
  I want a refund of my money

  

  Business Response

  Date: 05/09/2024

  Contacted *** ******* by phone 05/09/24 and advised that we would make an exception to our NFA Refund policy by issuing his refund to his original form of payment less $200.00 for the processing fee. *** ******* stated that this was acceptable.

• Initial Complaint

  Date:05/01/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an item through them and it has not shipped for over a month now. I have reached out 2x and they are not able to give me an expected ship date and keep saying “it will go out on the next shipment” or something if the like.

  

  Business Response

  Date: 05/02/2024

  We have contacted out to ****** ****** and left a voicemail informing him that his silencer is shipping out today and that we had delays due receiving a large amount of approvals.

  Tracking information from Silencer Central to our FFL in the customer's state: ***********

  Tracking information from our FFL to the customer: 

   

  Thanks.