Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/19/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting 16 months since placing my order for two ****** Suppressors. I was informed that the wait time would be 6 to 8 months for the AFT paperwork to go through.
  I paid for the items at the time of filling out all of the paperwork. I have been calling for the last 10 months to inquire about delivery. Customer service continues to be evasive and I feel are lying as to what is really going on.
  There is no real customer service there and I'm beginning to feel I've been scammed of my hard earned money.
  If the product ever does arrive, I can only hope it isn't as bad as the customer service.
  

  

  Business Response

  Date: 01/20/2023

  Business Response /* (1000, 8, 2023/01/06) */
  I spoke to Thomas today by phone and acknowledged the bumps in the road that caused his experience to fall short of the expectations we have for our customers. WE confirmed all paperwork was resolved and that his suppressor would be delivered by the end of the month.

• Initial Complaint

  Date:12/12/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Silencer Central have been dragging their feet in completing my order. My tax stamp has been approved and my forms have been signed and returned to silencercentral
  15 days ago. They don't return my calls concerning this matter. I've been very patient and I'm filing complaint with BBB for help in resolving my issue
  

  

  Business Response

  Date: 01/09/2023

  Consumer Response /* (2000, 9, 2022/12/23) */
  Delivery was made , so close my case

• Initial Complaint

  Date:12/06/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After waiting 15 months, due to the ATF taking their sweet time, I was denied. My complaint is that Silencer Central did not call me once to explain the denial, or the fact that they only refund ** percent of the purchase price. I was told by their response to a ****** review that they would call within 48 hours, still waiting almost a month later. Much of this horrible experience could had been resolved by a simple phone call. I found out about the denial by logging into the customer portal.
  

  

  Business Response

  Date: 01/06/2023

  Business Response /* (1000, 10, 2022/12/19) */
  I spoke to Greg today and we discussed his decline and ultimately, his refund. I accepted and agreed with Gregs feedback that our communication in his decline was missed and is vital to keeping him in the loop so he feels he is informed by us.

• Initial Complaint

  Date:11/25/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a suppressor from Silencer Central back in March of 2022. Was told originally that once all paperwork was submitted I should have the suppressor within 90 days. Called the company to check status of my order around the 100 day mark and was told that there has been delays with ATF approvals and that now it may be as long as 6 months. I'm now going on 8 months and still have not heard a thing. I'm requesting a refund because I don't like that Silencer Central received an interest free loan from me in the amount of $**** plus. Will not recommend this company to anyone ever.
  

  

  Business Response

  Date: 12/28/2022

  Business Response /* (1000, 5, 2022/11/30) */
  I contacted John and left a message along with my direct callback number. I informed John the ATF quoted 90 days nationwide , but then pulled that timeframe back when they shifted their goals and prioritized catching up all paper applicants from 2020 and 2021 before moving to EFORMS in a larger fashion. This caused a delay in the timeframe for John and hundreds of thousands of customers from all gun dealers and gun shops nation wide. I regret this happened to John but he should be nearing the end of his wait soon, as he is directly waiting on the ATF and FBI for their final decision.
  
  
  Consumer Response /* (2000, 7, 2022/12/01) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Response is accepted.

• Initial Complaint

  Date:10/25/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refund Request/ Assistance Needed
  
  Hello Silencer Central ,
  
  My husband Ralph ************* applied for a silencer and was denied on October 6th by the ATF. He has made several attempts to collect his refund and as of today he still has not received a refund . He called the ATF and they said that someone could call them about the denial and it would be resolved quickly. He also was willing to fax a copy of his denial letter and that was declined. Benjamin ******** told him he didn't care how long it took him to get the letter that a refund would not be issued. He called back the last part of last week to speak to the ATF and they stated they both letters were mailed off on the same day. He also attempted to call back last week and customer service did not try to assist. They said look there is nothing we can do about it at this point and he was just checking a status.
  
  He is upset because he is just asking for a status update but instead he is pushed aside and his refund is just sitting in limbo.
  
  It would be appreciated if someone could review this and get back to him . Customer service goes a long way and it makes you feel better to know you are a customer versus a number .
  
  Best Regards,
  
  Precious ***********
  CC; Ralph *************.
  

  

  Business Response

  Date: 12/09/2022

  Business Response /* (1000, 5, 2022/10/28) */
  Mrs. ******** did not quote me correctly, I did not say the words she stated I said. WE are willing to help Mr. ********. Mrs ******** was not on the phone at the time of the call and those were not my words. Mr. ******** and I did work together to come up with a resolution after some work and investigation on the matter and we have since ordered a refund check for our customer to be sent to him. It was never our intent to upset or inconvenience Mr. ********, we simply have to do our due diligence for validating the situation since the ATF had not provided their official commmunication to us yet. In speaking with Mr, ******** by phone this week he confirmed he was all taken care of and pleased with the extra efforts we put in to take care of him.
  
  
  Consumer Response /* (2000, 7, 2022/10/31) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:10/19/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Initial purchase date 8/13/2021. Expected wait time I was told by their sales persons was no more than 9 months. Paid in full on 8/13/2021. Wait time exceed 12 months and now has surpassed 14 months. All documents received by their company from Federal Agency on October 5th 2022 (at latest since actual approval was September 6th 2022). Signed documents for item to ship on October 5th, 2022 and their own email states 7 days due to notification of local CLEO. It is now 14 days post signing and cannot get any answers.
  
  It seems business practices are deceptive in what stock they actually have on hand when selling items to you nor are they complying with anything they represent in emails or that their customer service represents.
  

  

  Business Response

  Date: 11/29/2022

  Business Response /* (1000, 5, 2022/10/19) */
  I spoke to Mr ***** today and accepted his feedback on the overall experience. I thanked him for his feedback and our goal of transparency on the back end process that will lead to a better customer experience. We discussed that Mr. ***** was approved and his CLEO was received so he will be shipping in a matter of a few days. He considered his overall concern resolved at this time.
  
  
  Consumer Response /* (2000, 7, 2022/10/21) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:10/08/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As anyone can infer by the rest of the complaints here, this complaint is in regards to the shady business practices of Silencer Central. They ran an email ad claiming you could save $*** if you call in for details to place an order. The reason they want you to call in instead of giving you details is because they want a salesman to pressure you into purchasing as many items as they can. Unsurprisingly you're not saving any money, the vague details should have been my first clue. Normally I'm not suspectable to these sales techniques but Alex is a skilled salesman. I felt weird about the purchase during and after the call. I tried calling a few hours later to cancel but they were closed due to the timezone difference. I called the next morning to cancel and was given no details about the cancellation process other than being transferred to a voicemail a few times. ***************************************************************************** I decided to try finding their cancellation policy which they hide in the warranty section of their website, it became clear immediately why no one wanted to deal with it. They expect to keep **% of your purchase price no matter what. I later received texts from Alex playing dumb asking "how can I help?" like he didn't know I wanted to cancel. Instead they continued with the order and sent out a T-shirt that evening to further their baseless claim to my money. According to Alex the cancellation policy has been on their website for years and it's my job to police the website, not the salesman to mention or even ask if I agree to the terms of service in a phone sale. They've literally done nothing for this money other than key my contact information into **** to attempt getting me to sign documents which I haven't. I've been forced to file a dispute with my credit card company.
  

  

  Business Response

  Date: 11/29/2022

  Business Response /* (1000, 5, 2022/10/12) */
  Derek, I apologize for the overall experience not meeting your expectations. Our intent is to take good care of you and have your business now and in the future. Per our phone call today we will honor a full refund and resolve this in your favor so you are taken care of. We have exchanged information now and will stay in communication until your refund is processed. Thank you
  
  
  Consumer Response /* (2000, 7, 2022/10/12) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Ben contacted me and got everything resolved. Thank you for your help.

• Initial Complaint

  Date:10/05/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Silencer Central failed to send my order to atf for 2 months after i paid them, SC failed to check and see if i was approved by ATF until after i called ATF and found i had been approved for over a month, SC failed to send shipping notification to sheriff and still has not over a week after i was approved. I was told SC has a paper back log and it will take some time get this out. OVER 400 DAYS for product and NOTHING GETS DONE UNLESS I CALL.
  

  

  Business Response

  Date: 10/10/2022

  Business Response /* (1000, 5, 2022/10/10) */
  I spoke to Mr ******* by phone after this complaint was filed and we discussed his experience and our processes. Our call ended on a positive note and Mr. ******* felt although things did not go as quicky as either of us would have wanted, he felt satisfied with our actions taken on the call. We exchanged information for his future contact to us if needed.
  
  
  Consumer Response /* (2000, 7, 2022/10/10) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  room for improvement from sc with consumer communications and internal process times.
  
  Business Response /* (4000, 16, 2022/11/14) */
  James and I spoke immediately by phone after his last concern and rectified it without any issues. It only took 1 additional call to resolve this. When James and I ended our call all was resolved.

• Initial Complaint

  Date:09/21/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered my suppressor in June of 2021 and have waited. I learned my tax stamp was approved by the ATF in early august 2022, and the ATF mailed the stamp to silencer central (SC). But no communication from SC at all. I have called twice, and now SC is claiming they never received my tax stamp. I have no faith in SC's honesty about this. ******************************** BBB complaints, SC loses tax stamps fairly regularly. I escalated my complaint and finally demanded a refund, along with my stamp fee of $*** (funds I have already paid). But the answer I received was "absolutely not" to my refund request.
  
  I want a full refund of all funds SC has collected from me. And I think folks need to understand the company they are dealing with when they do business with SC.
  

  

  Business Response

  Date: 10/24/2022

  Business Response /* (1000, 5, 2022/09/22) */
  I spoke to Michael by phone yesterday and offered all options to help resolve his concern. I dispelled rumors of us losing important legal and government documents and explained we simply have not received his approval from the ATF by mail. I advised we would quickly order a duplicate and work to get his purchase finalized and mailed and he asked to stop his order and receive a refund. I provided Michael the terms and conditions below, which govern our agreement together. Since Michael is not only submitted, but verbally approved by the ATF, a refund is not available. We will continue on our side to order the copies of paperwork from the ATF and continue on with his final process to get the order mailed to his front door once we receive the paperwork from the ATF.
  
  https://www.silencercentral.com/refund-policy/
  https://www.silencercentral.com/terms/
  
  
  Consumer Response /* (3000, 7, 2022/09/26) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  SC's response is what I expected. Just deflect and push blame off on others -- the folks at SC never own any responsibility. The fact is, the ATF mailed my stamp to SC. What are we to believe the magic ATF stamp ferry intercepted my stamp for fun? I think not.
  
  Here's the facts: when SC sold me this suppressor, they promised a "6, maybe up to 9 month wait" for my tax stamp. Then whe those times get blown, they don't call you. You have to call them. And then they are very cryptic about what they say.
  
  And when you order, they want the money up front, or with payments that go for 4-5 months. Yet they have a 30 days refund policy. They know nobody will return their suppressor within 30 days. It's a scam.
  
  ************************************************************************************************* And they deny they lose any of those stamps. Geez.
  
  Still want a refund. What's SC afraid of? ******************************************
  
  
  Business Response /* (4000, 11, 2022/10/11) */
  Michael, thanks for your continued reply. Keep in mind you can reach me directly any time and we can discuss further. Call and ask for me and I will be glad to assist any time. We do receive a large number of approvals but we did not get your stamps from the ATF so at no charge to you we have ordered copies from the ATF. This process typically takes 6-8 weeks. Once received we will start the back end process which includes a 4473 form and notification to your local sheriff. We will then work to send your suppressor quickly from us to your State to our FFL and then directly to your door. We are not offering a refund as per our terms and conditions previously noted. Let us know if we can help further and we will reach out as soon as your duplicate stamp request is received by us from the ATF! Thanks for your business Michael!

• Initial Complaint

  Date:08/27/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a Purchase for a suppressor on December 21, 2021.. I used the EFORM 4 and was told from numerous people that is would take 90 days to receive my suppressor. I spoke with Brad a few times and all I heard was excuses. Their customer service is ****** at best. I am now at 150 days or more and still no suppressor. I have paid over $**** for a ********* suppressor . I have spoken with other people who have used other places to buy suppressors and have received them already. ******************************************************************************************* They take no responsibility for anything. I have viewed the ATF website and it says about 100 days to be approved. I am over 150 days as of this report. I need resolution with this major problem we have here. They have my money and I have no product. It has been WELL OVER 90 days. I either want a FULL refund or my suppressor now.
  

  

  Business Response

  Date: 10/12/2022

  Business Response /* (1000, 8, 2022/09/14) */
  We spoke to Mr. ***** by phone this week and resolved his concerns at that time. He confirmed his concerns regarding the case with the Better Business Bureau are resolved at this time.
  
  Thank you!
  
  Silencer Central
  
  
  Consumer Response /* (3000, 10, 2022/09/25) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Nothing is resolved as of yet. Until I get my Suppressor from this company My complaint still stands.I will NEVER deal with this company ever again.This ********* better be made out of gold being I have been waiting over 200 days and counting.
  
  
  Business Response /* (4000, 12, 2022/09/26) */
  Mr. *****- Please consider calling the ATF to check the status of your application. You are currently waiting on the ATF for approval. I understand your concern, and the wait time is a challenge, but we have done all we can together, your next step is ATF government approval that we have no control in. There is a national backlog impacting every company and customer nationwide. Your concerns are valid but you are waiting with us together.
  Please call us directly to discuss further if you'd like. We discussed at length by phone but welcome another call any time.
  
  Silencer Central