Complaints

This profile includes complaints for MIDCO's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  MIDCO

  3901 N Louise Ave Sioux Falls, SD 57107-0112

• 

  MIDCO

  3828 7th Ave SE STE A Aberdeen, SD 57401-5535

• 

  MIDCO

  537 Century Rd Rapid City, SD 57701-9626

• 

  Midco

  529 S 7th St Bismarck, ND 58504-5859

• 

  Midco

  3251 32nd Ave S Grand Forks, ND 58201

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  please refund me my money, you took it out when i had already paid it. the representative

  Business Response

  Date: 07/18/2025

  I have reviewed this account. On 6/5 the payment made on 6/1 was declined by the bank and an email was sent from Midco to notify you of this and that a NSF charge may have been applied. Part of the balance on the 6/12 statement had been paid, the past due was brought forward for a total balance of $173.19 when the 7/12 statement generated. The auto pay pulled this balance on 7/15, the same day that manual payments were made for $64.46 and $22.00, leaving a credit balance of $86.46. A credit balance can either be left on the account and will be applied towards the next statement, or you can contact your bank to stop the payment. For an ACH (bank account) payment, we must wait the standard 10-day period to ensure that the payment is completed and is not rejected or stopped on the bank's end. Once this period has passed and the payment has processed, we can refund the overpayment in the form of a check. If you are unable to wait the 10-day period, you can contact your bank and enter a stop payment or provide written proof on bank letterhead guaranteeing that the payment will not be stopped or rejected. 
  On 7/16 you indicated in your phone call to Midco that you had completed a stop payment with your bank. Once we receive notice of this from the bank, this will change the balance on the account which means that there may not be a credit balance to refund.

  Customer Answer

  Date: 07/18/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: they don’t care and are very rude 
  
  
  
  Sincerely,
  
  
  
  **** *****

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Midco sent many different businesses out to dig holes in homeowners yards for pipes? Not once we're we notified for permission. The company also drove their large machines on our driveway without permission when the street was right there. They tire up our grass and damaged our driveway with a huge hold from their machine. It is not growing weeds in the hole. I have contacted the number on the orange flag, was connected with midco. They filed a report and I haven't heard anything.

  Business Response

  Date: 07/02/2025

  Hello, ******. Thank you for taking the time to reach out
  about your concerns. I contacted our construction department to investigate
  this for you. Our team confirmed that we have no work being done in this area
  but found a ticket indicating that ECE is doing work on that road so they would
  be who you’d need to contact. One of our construction project coordinators
  attempted to reach you to discuss this and left a voicemail at the phone number
  provided above on Tuesday, 7/1. Please let us know if you have any further questions.

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been paying for service with Midco for Internet and television. We have been paying for 250 speed Internet service. Today it's 32 download, and 8 upload. It's been like this for months. Our neighbors are having similar issues. A tech comes out, two weeks after a call, but nothing changes. We don't have many other options in our town, so they know that we're at their mercy. The employees are very friendly and apologetic. But I just want what I'm paying for!

  Business Response

  Date: 06/23/2025

  I have reviewed this customer's account. We currently have a technician scheduled to come to the home on 6/25. Additionally, we are currently aware of an issue with a 3rd party provider's signals potentially interfering with Wi-Fi frequencies in this area. This could cause buffering and freezing with the TV service as well as interfering with other device's wireless connectivity and speeds. We are working with this provider to resolve this known issue as quickly as possible.

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Midcos internet is UNRELIABLE!!!They falsely advertise and lie to me about their service. The speeds always drop or my internet gets hacked. Ive called and they only do what i have already have been doing everyday up to 10 times a day which is unplugging the modem/router. I should not have this happening at all.

  Business Response

  Date: 05/28/2025

  I have reviewed the customer’s account.
  This customer has usually declined to remotely troubleshoot
  or allow us to send a technician when they reach out. He did consent to a technician visit on 5/27.
  During this visit, the technician confirmed that signal levels are all in spec
  and that other devices aside from a game console were getting appropriate
  speeds. The tech also noted that the game console had the same result with
  slower speeds whether connected via ethernet cable or wi-fi and the customer
  understood that the slow speeds to the console was likely an issue with the
  console itself.
  This customer has a standard modem, which means that it
  functions as a gateway and there are no settings within the modem to be changed.
  Any settings or security for his network would be handled by the customer
  through the customer’s own wi-fi router or wi-fi system which is 3rd party equipment. Midco can assist with the internet service up to the customer’s
  owned devices to ensure that service is working up to that point. We are not
  able to access the customer’s owned router or wi-fi system, so it would be
  their responsibility to consult with the manufacturer’s manual or reach out to
  the manufacturers for support on securing their network and to ensure that
  their own connected devices are secure as well.
  If the customer would prefer to use the Midco Wi-Fi service
  instead of a standard modem and 3rd party wi-fi equipment or if they
  need additional support for their internet service, please reach out through
  any of the methods at Midco.com/contact.

  Customer Answer

  Date: 05/28/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  Speeds are ok for now and i reset my router to factory settings and since then i have not been hacked. Its only been a day though. I will see how it goes in the long term.
  
  Sincerely,
  
  
  
  ***** ********

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early April we started experiencing intermittent internet issues at our office (***** ***** ********). I contacted our provider, Midco, on April 7th for assistance. 5 weeks later the issue has worsened, not been resolved or improved, with no current updates or end in sight despite consistent follow up on our part. It is severely impacting our ability to operate, as consistent telephone and internet access are integral to our operate. We have invested nearly $1,000 replacing our router and switch, and having an outside IT vendor verify that our equipment is functioning properly. We have continued to ensure our account with Midco is current, despite not being provided the agreed upon service for more than a month.

  Business Response

  Date: 05/28/2025

  Hello, I have located and reviewed this customer's account. We were able to repair an issue on site in a line and restore function as well as work with their 3rd party IT support. It was determined that a 3rd party piece of equipment was uploading a large volume of data per day and a secondary modem was installed to separate the 3rd party equipment traffic from the office traffic. The technician followed up on the account to confirm that the service issues have resolved. A month's credit was applied and the scheduled recurring payment for May was canceled to accommodate this credit. 

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my midco service at the end of the month of Oct. which would have also been the end of the billing cycle. I was on auto pay through my credit card company so they would have turned off the auto pay on their end. They refused to work with my new company to port my phone. I was warned by UPS to follow up on equip return and I called two weeks later in Nov. and they confirmed return and said I didn't owe anything but refused a confirmation letter or email. This is noted in their system that I called. Discovered by checking my credit rating, I am in collections for a bill that no one contacted me about. Midco gave the collection agency the old number they wouldn't port. No letter, or email has been sent to me from either company asking me to call to follow up on any of this. Address and email have not changed from midco time. Midco couldn't do anything on their end and I system who they sent it to isn't open on the weekend to talk to. I can't fill out their online report to take care of or dispute because they have not sent me a letter with an account number on it. I definitely shouldn't have to pay any fees or penalty because they should have processed that payment before they turned off the billing or sent me an email or letter to follow up.

  Customer Answer

  Date: 05/05/2025

  I have an error to correct, the month was Nov. that I ended my service and Dec. that I called to confirm all business was concluded with this company.  I did check my bank statements and they didn't process my Oct. bill which was set for autopay so I don't know why it didn't process though autopay but I should have been notified by them that this was missed when I cancelled my service, not thrown into collections later after not contacting me for months.

  Business Response

  Date: 05/15/2025

  After investigating this further - it appears that we dropped the ball on our end with this account. I cannot confirm whether the notifications were sent to ****** after her services were disconnected. To make this right, we have wiped the balance on ******** account. This should update with the credit bureau sometime next week. If it has not been removed from the credit report within 30 days, ****** is able to file a dispute with the credit. Apologies for any inconvenience, and thank you so much for bringing this to our attention.

• Initial Complaint

  Date:04/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The new apt maplewood townhomes and apartments offered free basic cable for their tenants! I tried other channels for a month at a price, I paid and canceled the other channels and went back to the free basic cable that the building provides. I was still bilked and my account sent to bill collection, this is damaging my attempt to establish credit

  Business Response

  Date: 05/05/2025

  Hello, ****** Thank you so much for reaching out on this. I’m
  sorry for any confusion. We attempted to reach out today and got your
  voicemail. I’ve found your account and I’m not entirely sure what happened. To help
  rectify the situation, our Accounts Management group has cleared the balance on
  your account. This should be cleared up with the credit bureau this week. If it
  hasn’t been cleared within 30 days, you should file a dispute with the credit
  bureau. If you need anything else or have any questions, please contact us
  using any of the methods at *****************

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Midco internet service has been dropping at my residence over the past weekend until now. I originally thought it was an issue with my modem, but replacing it did not fix. Midco sent a tech to resolve the issue and they found noise leakage causing interference and replaced a splitter, wall jack, and coaxial cable, which seemed to fix the issue on both a Midco and my old modem. Midco then tried to bill me last night for a modem I was not renting, and this morning I woke up without internet service again. Customer service representative ******** refused to honor a billing credit and told me I should look for another service provider because the technician allegedly noted that the issues with my internet were due to my modem and there was nothing they could do to help me, even though the technician admitted it was Midco equipment failing and replaced the failing parts. At minimum, I would like my service to be made operational again, credit for this month of service given the time I've had to invest in trying to get this fixed and having Midco repair people in my home. I'll begin looking for other internet providers for when I move at the end of my lease term.

  Business Response

  Date: 04/04/2025

  Hello, *******. I'm so sorry for the frustration you've experienced with this situation. I believe I have located your account and it looks like when the previous technician was out, there were multiple pieces of equipment that had been tested leading to some possible confusion as to the potential cause of the service issue. Our Field Manager has reached out to discuss the ongoing service issues with you and set up a service appointment with you on Monday 4/7 at 5:30pm to reach a resolution. If you have any further trouble or any questions, please use any of the methods at ***************** to reach us.

  Customer Answer

  Date: 04/11/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I continue to have connectivity issues and am getting less internet speed than I paid for.  Only the ookla speedtest (which is partnered with Midco to ping directly to their local server for best performance) shows me getting anywhere near the performance I am paying for and that Midco advertises.  All other speed tests show 40% less speed.  There has been no response to the FCC complaint they have been served with, and the most recent technician they sent arrived without warning, didn't explain what was going on while he was here, and then left after seeing that other speed tests didn't show the number he wanted while the Midco-partnered Ookla test he ran did.

  I cannot justify paying for speeds I'm not getting or give money to a company engaging in questionable business practices like this.  They refuse to give service credit despite the numerous outages, slow speed results, and hours their technicians have spent in my house interrupting my work and home life.
  
  
  
  Sincerely,
  
  
  
  ******* *****

  Business Response

  Date: 04/15/2025

  We reached out to assist with both FCC and BBB complaints, calling
  ******* to follow up on his reported service issues on 4/1/25. We have had a few
  technicians out there to investigate this issue prior to and after the receipt of the complaints. On 3/27/25 during the technician visit the technician made a few adjustments and ran a speed test from the customer's new modem, getting 500mpbs down. The technician provisioned a Midco modem and ran a speed test getting full 1000mpbs speeds. At the customer's request the technician provisioned the customer's old modem and ran a speed test getting full 1000mbps speeds. They re-provisioned the customer's new modem and ran a speed test getting 500mpbs. During the technician visit on
  4/7/25, the tech made a few adjustments and confirmed that signal levels were
  good. They tested that the customer’s modem was getting 825 to 875mbps while
  the customer’s router was outputting 525 to 625mbps from all 4 ports with wi-fi
  ranging from 400-600mbps. Directly connecting to the modem instead of the router
  received speeds between 825 to 875mbps to the desktop computer. The customer stated that they were going to get a
  new router, and we advised them to contact us if speeds did not improve with
  the new router.  During the technician visit
  on 4/11/25 the customer reported speeds of 600mbps down/50mbps up through a 3rd party speed test. The technician ran a speed test from the customer’s new modem (added 4/10/25) getting 1000mbps down and 50mbps up. They had the customer run an Ookla speed
  test which showed 926mbps down and 50mbps up and the tech advised that all
  services are working as they should be. The issue with wifi speeds and connectivity shows isolated to the customer owned router.
  There is no issue that is caused by Midco services or products.
  We recommend the Ookla speed test as it is the best for our services with
  the most accurate results while other speed tests have a latency to their servers. 

• Initial Complaint

  Date:03/19/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 9th, 2025 I was informed by Midco the monthly price for my internet service was going to increase from $60.00 to $64.05 in February. I do not believe the cost for my internet has ever increased since being with Midco since 2018. But I am a recent cord cutter, so I assume, since they cannot increase my cable astronomically each year, they have to shift to internet cost increases each year. I am currently in a promotion period. What is the point of a promotion period, which is supposed to keep the price from increasing? I would like the cost of my internet service reduced to the previously mentioned $60.00 per month. Thank you.

  Business Response

  Date: 03/24/2025

  Hello, ***** I’m so sorry for any confusion regarding your
  bill. Our goal is to provide you with the best service possible. To do this, we
  continue to make improvements in our network infrastructure to provide higher
  speed packages and updated technology. Like many organizations, Midco has seen
  an increase in the cost of doing business. Due to these increases, we assess
  our needs and make any necessary price adjustments at the start of each year.

  
  You currently have a discount taking $15.95 off each month through
  your August 2025 statement. As you already have Autopay set up with a card, by opting
  into paperless billing, this would remove the $1 paper statement fee and add an
  additional discount of $5/mo. You would continue to receive both of these discounts
  as long as both Autopay and paperless billing are active through the August
  statement. If you’d like, our Sales team would be happy to make sure you’re in
  the best package for your needs and budget. If you need any assistance changing
  to paperless billing or would like to speak with Sales, please reach out using any
  of the methods at midco.com/contact.

  Business Response

  Date: 04/01/2025

  *****
  It looks like our Sales team was able to get you on a
  promotional offer similar to your previous pricing by taking $20 off of the
  bill. Keep in mind that you have additional savings available to you for the
  duration of this promotional offer. You have Auto Pay set up with a card and by
  opting into paperless statements, this would remove the $1 paper statement fee
  and add an additional $5 off. This would be $6 off on top of the $20 in savings
  you’re already getting for the duration of your promotional offer as long as
  both autopay and paperless statements are both active.
  We do our best to notify customers of any planned downtime in advance whenever
  possible using the preferred contact method on the account (either email or
  text). However, if you are experiencing ongoing service issues, please reach
  out to our support team through any of the methods at midco.com/contact so that
  we can troubleshoot and  work to resolve any
  issues with your internet service.

  Customer Answer

  Date: 04/02/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ********

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a modem from them but returned it and they are committing fraud by still charging me for it. My bill should only be 100 dollars instead its 277. They are ripping me off and threatening to shut off my services for something i dont owe. Called customer service and they keep lying to me. They are making up false charges.

  Business Response

  Date: 03/05/2025

  Thanks so much for taking the time to reach out. We were able to contact *** ******** yesterday 3/4 to advise that the returned modem was confirmed and that the associated charges were removed from the account. Please do not hesitate to contact us through any of the contact methods at midco.com/contact should you need any further assistance.