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Business Profile

Internet Providers

MIDCO

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Providers.

Complaints

This profile includes complaints for MIDCO's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

MIDCO has 15 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • MIDCO

      3901 N Louise Ave Sioux Falls, SD 57107-0112

    • MIDCO

      5111 S Louise Ave Sioux Falls, SD 57108-2274

    • MIDCO

      222 9th Ave SE Watertown, SD 57201-4817

    • MIDCO

      2020 Elm St STE 3 Yankton, SD 57078-2148

    • Midco

      314 3rd St NW Bemidji, MN 56601

    Customer Complaints Summary

    • 50 total complaints in the last 3 years.
    • 18 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/03/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've had an account with midco for several years now. At one time I had 2 addresses ********************* and ****************. We moves from **************** requested a refund but never got the check so I called again and a sir ended up refunding BOTH addresses when I only needed a refund for the *************. I did receive the refund for ********************. I had put $**** on both accounts because I have financial difficulties. Not receiving this refund so I can pay my WIFI bill is causing financial distress. I need my wifi because I have online college classes, I need my money back so I can pay my bill!! It's been 5 months!!

      Business Response

      Date: 10/26/2022

      Business Response /* (1000, 5, 2022/10/10) */
      There was an error in processing and receiving the refund check previously. Account was updated on 10/3 and check has been mailed. Provided customer with my number and asked to confirm with me when check arrives to ensure it is all taken care of.

    • Initial Complaint

      Date:10/03/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been blatantly over charged by Midco and they hve admitted there guilt but hve no intention of correcting the error , this is totally unacceptable behavior of a Major Company.

      Business Response

      Date: 12/01/2022

      Business Response /* (1000, 8, 2022/10/17) */
      Our Senior Market Account Executive Marc ******** and I both talked with Aidan a few times last week. Marc gave him pricing and packages. Aiden asked for us to credit the difference from what package he wants now and what he paid since April of this year not going all the way back to when the contract expired on a package he had wanted (through a miscommunication, he had asked for the lowest speed but had been subscribed to the mid tier speed.) We credited for 6 months times at the $** difference in tiers, totaling a credit of $******. He is now back with Midco for 3 years on a contract and is very happy with the actions that were taken. He signed a 36 month on the 50M/20M speed.

    • Initial Complaint

      Date:08/30/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've paid my bill every month for over a year. They talked me in to * dollars a month off my bill if I had automatic payments. Sounded good. Then for 4 months they would try taking money out of my checking account when there is no money in it. I get paid every other Friday. And without me knowing charged me over $** dollars a month for insufficient funds. And then try again and get tbier payment.. So all of a sudden I'm getting shut off notices saying I owe over *** dollars even though I paid my bill every month. I checked my bank account and noticed every month they are taking my ** dollar internet bill and another ** us dollars. SO I thought maybe I was paying so.eone else's bill too. Maybe my ex roommates from last place I lived. Every month my internet gets turned off and even tho I explained I get paid every other Friday and ask to get rid of those insufficient ** plus dollar charges they said they wont. The reason I'm filing complaint is because I think thier practice of offering * dollars off a month for automatic payments is predatory. And I want the *** to *** dollars they silently been charging me taken off my bill. Like I said I have paid my internet bill every month since I started service at my current apartment.

      Business Response

      Date: 09/30/2022

      Business Response /* (1000, 5, 2022/09/01) */
      Thank you for reaching out regarding this concern. After review, this customer has had multiple payments returned by the bank. We have removed the recurring payment method from the account and we ask that the customer continue making one-time payments to prevent future fees and service interruptions. We would encourage the customer to contact our billing team at ************** to resolve the outstanding balance on the account and restore service.


      Consumer Response /* (3000, 7, 2022/09/01) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I still have over *** dollar bill even tho I paid every month. I want all the 4 or 5 $** fees tken off my bill


      Business Response /* (4000, 9, 2022/09/07) */
      Thank you for your response. After review, the billing amount is correct and credits will not be issued. Please reach out to customer care there are further questions. **************

    • Initial Complaint

      Date:08/19/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Got the gig internet service, and updated to use their lease equipment for internet.
      If could get using the most recent equipment they have, *************** instead of older original version, I could get a better experience. However, business would not provide wifi * model and quoting me different reasons from person to person.
      Online tech team quoting me it does not matter (which I argued from technical standpoint)
      Sales team quoting limited stock and they do not differentiate which model they send to out to customer, and ask me to check local store Customer experience store.
      Customer experience store told me they never give latest model to residential costumers.
      Tech onsite support came saying they are not giving latest model to non-fiber-optic user. Which I argue does not making sense if fiber-optic users options the same level of speed service.

      I am disappointed by all the excuses they provided. If I am paying the same fee for the equipment leasing. I am entitled to receive the best service whenever I could. Using the latest equipment is one of the way. Though using the latest model can only improve my user end speed ~10%, that is still an improvement I would like to see. Instead of being treated like lower tier level and been told it does not matter, and experience are the same. If experience are the same there is no point for the company to improve and upgrade the product!!!

      I am asking Midco to provide me the *************** model to allow me to take the advantage of the potential of my service.

      Business Response

      Date: 09/20/2022

      Business Response /* (1000, 5, 2022/08/24) */
      Thank you for reaching out regarding this situation. We will reach out to this customer and determine if we have a WiFi *** pod in our local inventory to install at his home. We will reach out soon.


      Consumer Response /* (2000, 7, 2022/08/29) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      Business reached out and sent tech team to swap the device. I observed 10-20% improvement and I am satisfied with the result.

    MIDCO is NOT a BBB Accredited Business.

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