Reviews

This profile includes reviews for MIDCO's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

MIDCO has 27 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  MIDCO

  3901 N Louise Ave Sioux Falls, SD 57107-0112

• 

  MIDCO

  306 Bower St Vermillion, SD 57069-1251

• 

  Midco

  529 S 7th St Bismarck, ND 58504-5859

• 

  Midco

  314 3rd St NW Bemidji, MN 56601

• 

  Midco

  3251 32nd Ave S Grand Forks, ND 58201

Review Details

• Review fromCaryn R

  Date: 03/26/2025

  1 star

  Caryn R

  Date: 03/26/2025

  You should be able to update your auto pay at any time. Not when your balance is at zero. I’ve been over charged twice now because of this. I get emails saying I’m over due but I have auto pay set up. Then I pay thinking I’m over due only to find that I do have auto pay set up. It’s ridiculous and they can’t refund the over payment. Revise the auto pay.

  MIDCO

  Date: 04/02/2025

  Hi, Caryn. I’m so sorry for the frustration you’ve experienced updating your Auto pay. While it is easiest to do when there isn’t a balance on the account, you absolutely can update your Auto pay payment method at any time. Keep in mind that when you remove the current payment method it will cancel any scheduled payments, and once updated, the Auto pay will pick up again when the next statement generates. If there is a balance on the account when the Auto pay is updated, this will need to be paid as a manual one-time payment. When you edit the Auto pay information in your MyAccount it will advise of this and provide the option to check a box to pay the outstanding balance once you update the Auto pay. If you don’t do it at this time, you’d need to make this payment prior to the next statement generating, at which time it would be considered past due and the Auto pay would pull immediately for the full statement balance including both the previous balance and the new statement balance. If you have any questions when updating your Auto pay or want to confirm whether a manual payment needs to be made, please don’t hesitate to reach out using any of the methods at midco.com/contact.

• Review fromCasey S

  Date: 03/22/2025

  2 stars

  Casey S

  Date: 03/22/2025

  Midco was a very good service in the past however since they have started there fiber upgrade if you are one of the unlucky ones whom still have the cable service I feel like we have been left behind and you ask modco techs office staff or tech support no one has any idea when or where what areas are going to get upgrade honestly if I had any other choice of service I would not be with midco anymore after over 20 years of service with them

  MIDCO

  Date: 04/02/2025

  Thanks so much for contacting us, Casey. I can understand feeling like you’ve been left behind. We’re excited to bring our fiber services to our customers and are working hard to complete construction and bring these upgrades across our service footprint as quickly as possible. You have our newest Internet technology, so once we’ve got the construction completed and are ready to convert your area to fiber, then it’s just a matter of getting you scheduled. When we’re ready to go in your neighborhood, trust me, you’ll hear from us. Keep watch for future notifications from in your voicemail, email and actual mail. Thank you for being a part of the Midco family. We appreciate your patience as we work to bring fiber to you!

• Review fromKevin T

  Date: 03/17/2025

  1 star

  Kevin T

  Date: 03/17/2025

  Absolute trash of a company. I tried to cancel my internet through the internet on their chat because I was out of country and was not able to call. They would not cancel it even after verifying everything that it was me. They just wanted me to call so they could sell me more stuff. Now they are trying to charge me for the time from when I tried to cancel till the time I was able to get back and give them a call. They will not back date and are charging me the full price. I suggest if you can get any kind of Internet other than this company I would do that. They will not work with you at all.

  MIDCO

  Date: 03/24/2025

  I’m sorry for any frustration, Kevin. Thank you for contacting us. What you were told was correct, that any disconnects are handled over the phone and cannot be done via chat for security purposes. When you contacted us in February, you agreed to the pending disconnect date on the account and data usage shows the service was still being used up until the time of disconnect. You were unable to provide a forwarding billing address but advised that you would log into your MyAccount online to view and pay the final bill. If you have any further questions, please reach out using any of the methods at midco.com/contact. Thank you.

• Review fromCJ F

  Date: 01/01/2025

  1 star

  CJ F

  Date: 01/01/2025

  Despicable service and uneducated technicians; it took over a week, numerous calls, and a second technician to fix the internet connection issue. The standard response from Midco was, "I don't know....I give up."

  MIDCO

  Date: 01/15/2025

  That sounds extremely frustrating and I'm sorry to hear that you've been having issues with your service. Thank you for taking the time to submit feedback on your experience. As a company, when a service issue is brought to our attention, Midco aims to resolve the issue the first time, every time. That said, there are some situations that may take a second visit from a technician to completely resolve. If you experience any further trouble with your service, please reach out using one of the methods at midco.com/contact so we can make it right.

• Review fromRonald S

  Date: 12/06/2024

  1 star

  Ronald S

  Date: 12/06/2024

  The worst customer service I've ever experienced in my life. They gave us a $50 discount for bad service one month and then next month they put it on the bill again. Every time I've called the customer service agent and troubleshooters have a vague idea of what's actually going on so it's easy for them to say it's a service or power outage which gets the customer no resolve whatsoever. We lost service six to eight times in a 2 months span and nobody was even apologetic to us as far as I was concerned. Plus that we were spending over $200 a month

  MIDCO

  Date: 12/12/2024

  I am so sorry you have had such a hard time, Ron! When we credit an account, the credit will appear on the next month's billing cycle as we bill a month in advance. If you did not pay the full amount on your current month, it would look like a carryover on your bill - however, the credit would still have been applied. All that said, eight outages in 2 months is certainly not our expectations! If you would like to reach out to me to review this issue further, I'd be happy to help! Please get in touch with us via text at 64326 or by calling us at 1.800.888.1300. Thank you!

• Review fromZachary m

  Date: 11/28/2024

  1 star
  Prices continually climb without much notification of the increase. Performance is most certainly below what they advertise your getting. Unfortunately there's not much other internet service providers in the area so your stuck with them. My bill went from $70 to $86.

• Review fromLanden R

  Date: 11/23/2024

  1 star
  Midco service doesnt even try to work anymore, constant drops and more.

• Review fromLori S

  Date: 11/14/2024

  1 star
  We are paying for 1 GB and we haven’t gotten the speed since we started using Midco. Sales representatives and customer service representatives are very rude and it seems like this company doesn’t care about their customers. I am about to end my service due to the speed issue.

• Review fromTung L

  Date: 10/03/2024

  1 star
  We called them on 9/12/2024 to disconnect our internet due to us moving out of state and was confirmed by the online representative that it will be disconnected. After realizing a month and a few days later that we would be charged the full amount, we called them back saying that there was some mistake as we are not using their service anymore. We were told that a phone call was placed on that day by us but then somehow got disconnected so there was never a termination date placed on their end. They stated they called back to confirm, but my phone logs never indicated a call back. This company basically has stolen my money and feign ignorance on what happened that day. Stay away from them. Immoral individuals.

• Review fromkim g

  Date: 08/26/2024

  1 star

  kim g

  Date: 08/26/2024

  Worst company ever. If you leave you will get a bill and a threat to be put in collections when they already have your credit card on file. The service otherwise was mediocre at best.

  MIDCO

  Date: 09/09/2024

  I am so sorry for your frustration, Kim. I believe I was able to locate the account, and it appears that much of your final bill was for unreturned equipment charges. We'd be happy to refund you if you can get the equipment back to us promptly. Additionally, since the service is disconnected, we are not authorized to take that amount from your payment on file until you authorize it. I definitely understand your frustration, and we'd be happy to assist you further through Midco.com/Contact.